Validation teams

Contact the validations team of your other service provider if you’re transferring your wireless number but don’t receive a text message within 90 minutes of transferring your number. They’ll assist with authorizing your transfer so you can resubmit your transfer request. Note: you may be asked to authenticate yourself.

Bell, Virgin, Lucky Mobile: 1-866-756-7039

  • Monday – Friday: 8:30 AM to 9:00 PM ET
  • Saturday: 8:30 AM to 9:00 PM ET
  • Sunday: 8:30 AM to 6:00 PM ET
  • Holidays: 8:30 AM to 6:00 PM ET

Chatr: 1-800-485-9745

  • Mon-Fri 7:30 AM to midnight ET
  • Sat-Sun 7:30 AM to 9:00 PM ET
  • Holidays 7:30 AM to 9:00 PM ET

Eastlink: 1-866-948-2388

  • Mon-Sun 7:00 AM to 8:00 PM ET

Freedom Mobile: 1-877-946-3184

  • Mon-Sun 8:00 AM to midnight ET

Koodo/Public Mobile: 1-844-232-7678

  • Mon-Fri 8:00 AM to 10:00 PM local time
  • Sat-Sun 9:00 AM to 8:00 PM local time

Rogers Validation: 1-877-327-8503 

  • Mon-Fri 8:00 AM to midnight ET 
  • Sat-Sun 10:00 AM to 8:00 PM ET 
  • Holidays 10:00 AM to 8:00 PM ET 

SaskTel: 1-800-727-5835

  • Mon-Fri 9:00 AM to 8:00 PM CT
  • Sat 9:00 AM to 5:00 PM CT
  • Sun/Holidays closed

TELUS: 1-866-558-2273

  • Mon-Sun 9:00 AM to 7:00 PM local time

Videotron: 1-833-655-8479

  • Mon-Fri 8:00 AM to 7:00 PM ET
  • Sat-Sun 8:00 AM to 6:00 PM ET

Xplore Mobile: 1-866-295-0929

  • Mon-Fri 8:30 AM to 7:00 PM (Atlantic)