Transfer my phone number to Fido

It’s easier than ever to bring a phone number to Fido from another Canadian service provider. Visit and follow the prompts or use the steps below to get started.  Note: you’ll need a Fido SIM and active temporary number to transfer your number.

Transfer your existing Canadian number to Fido

1. Sign in to your Fido My Account.

2. Select View Usage & Manage next to the line you want to change.

3. Click the Transfer my existing phone number from the Quick Actions section.Browse add-ons >  Transfer my existing phone number >  Change call display name >  Report lost or stolen device >  Update SIM Card >  Change my number >  Retrieve PUK Code >

4. Enter your existing Canadian phone number, then select Check eligibility to confirm that it’s eligible to transfer to Fido. If it’s eligible, you’ll get a confirmation message. 1. Check my number eligibility Enter the Canadian phone number that you’d like to transfer to Fido. This phone number will replace your number: [Your temporary number]  Please keep the SIM card that contains your existing phone number active and also keep your device turned on during the entire transfer process. If not, you’ll have to restart the transfer process from the beginning.  Enter your 10-digit phone number  This phone number is eligible for transfer.  Check Eligibility  Good news! Your phone number [The number you want to transfer] is eligible to be transferred to Fido. Please make sure that you have an active Fido device and SIM card before you continue. If not, you’ll have to restart the transfer process from the beginning.  Continue

Important! Don’t cancel your current service or remove your SIM card. The phone number you’re transferring to Fido must be active to complete your transfer. Your existing service gets cancelled automatically when the transfer is finished. Only active mobile, landline or fax numbers are transferable.

5. Enter your details from the other service provider then select continue.

If you’re transferring a mobile number:


Enter at least one of the following:

  • Your account number
  • Your password or PIN
  • The ESN or IMEI number of your current wireless device. Click I-icon for steps on how to find this.

2. Current service provider details Please note: •	The phone number [The number you want to transfer] must remain active during the entire transfer process. •	After submitting your request, you’ll receive a text message on [The number you want to transfer] from your current service provider. Please respond with “YES” to that message within 90 minutes to approve the transfer. If not, you’ll have to restart the transfer process from the beginning. •	The transfer process usually takes a few minutes from the time you reply but may take up to 2.5 hours. Important: Please don’t cancel your account with your current service provider Once the transfer is complete, we’ll take care of cancelling service with them. You’ll still be responsible for any outstanding charges on your account with your current service provider and should communicate with them directly if you have any questions about your outstanding bills with them. Type of service: Mobile Please enter at least one of the required account details regarding your current service provider carrier. Account number or Enter password or PIN or Enter IMEI number Previous Continue

If you’re transferring a landline, enter your billing name and service address. The account for your other service provider must be under the same last name as your Fido account. 

6. Review the details of your transfer and check the consent box to authorize Fido to transfer your number on your behalf. Then, select Submit.3. Review Current Fido Number [Your temporary number]  Existing number [The number you want to transfer] Type of service: Mobile By submitting this form, I authorize Fido to act on my behalf to contact my current service provider to cancel my current services and compete the transfer request. Previous Submit

7. You’ll get a confirmation when your request has been successfully submitted. 

If you’re transferring a mobile number:


  • You’ll also get a text message on the number you want to transfer. Reply Yes to the text within 90 minutes of receiving it to complete your transfer. If you don’t do this, your request will be cancelled. You’ll need to restart the process again to transfer your number.
  • We’ll complete your transfer within 2.5 hours and send you a text message when the transfer is complete. If you don’t get a text after this time, restart your device.
  • You can check the status of your transfer on your My Account dashboard.


If you’re transferring a landline, we’ll complete your transfer within 2 business days. 


My transfer hasn’t completed yet. Was it cancelled?

The transfer will be cancelled if: 

  • You reject the request by replying No
  • You fail to respond within 90 minutes, or 
  • If the information you provided is incorrect or not valid

You must have your previous provider's SIM card in your phone to get the text message.

Do I have to pay a fee to transfer my number?

No, there’s absolutely no charge to transfer your number over to Fido.   You are responsible for any contractual obligations, including payment of early cancellation fees to your current provider (if applicable).

Can I bring my phone or should I get a new one?

It’s completely up to you! Both options are available.

  • If you bring your own phone to Fido, you’ll need to get a Fido SIM card.
  • You can get a new phone online or go to a Fido Store.

You'll receive a temporary number with your new Fido service. Contact us or visit a Fido store to start a request to transfer your number.

Will my existing Fido voicemail reset during the number transfer process?

Your voicemail service may be reset during the transfer. It’s best to retrieve all your messages before starting a transfer request.

If you set up your Fido voicemail (i.e. recorded a greeting) before your number was transferred, you’ll need to set it up again after the number is transferred.