It’s easier than ever to bring a phone number to Fido from another Canadian service provider. Visit fido.ca/transfernumber and follow the prompts or use the steps below to get started. Note: you’ll need a Fido SIM and active temporary number to transfer your number.
Transfer your existing Canadian number to Fido
1. Sign in to your Fido My Account.
2. Select View Usage & Manage next to the line you want to change.
3. Click the Transfer my existing phone number from the Quick Actions section.
4. Enter your existing Canadian phone number, then select Check eligibility to confirm that it’s eligible to transfer to Fido. If it’s eligible, you’ll get a confirmation message.
Important! Don’t cancel your current service or remove your SIM card. The phone number you’re transferring to Fido must be active to complete your transfer. Your existing service gets cancelled automatically when the transfer is finished. Only active mobile, landline or fax numbers are transferable.
5. Enter your details from the other service provider then select continue.
If you’re transferring a mobile number:
Enter at least one of the following:
|
If you’re transferring a landline, enter your billing name and service address. The account for your other service provider must be under the same last name as your Fido account. |
6. Review the details of your transfer and check the consent box to authorize Fido to transfer your number on your behalf. Then, select Submit.
7. You’ll get a confirmation when your request has been successfully submitted.
If you’re transferring a mobile number:
|
If you’re transferring a landline, we’ll complete your transfer within 2 business days. |
My transfer hasn’t completed yet. Was it cancelled?
The transfer will be cancelled if:
- You reject the request by replying No,
- You fail to respond within 90 minutes, or
- If the information you provided is incorrect or not valid
You must have your previous provider's SIM card in your phone to get the text message.
Can I bring my phone or should I get a new one?
It’s completely up to you! Both options are available.
- If you bring your own phone to Fido, you’ll need to get a Fido SIM card.
- You can get a new phone online or go to a Fido Store.
You'll receive a temporary number with your new Fido service. Contact us or visit a Fido store to start a request to transfer your number.
Will my existing Fido voicemail reset during the number transfer process?
Your voicemail service may be reset during the transfer. It’s best to retrieve all your messages before starting a transfer request.
If you set up your Fido voicemail (i.e. recorded a greeting) before your number was transferred, you’ll need to set it up again after the number is transferred.