Canada-wide long distance

No need to worry about long distance with Fido if you have Canada-wide calling included in your plan. You can make and receive calls and call any other Canadian number from anywhere in Canada using your minutes, within the Fido network, without incurring any long distance charges.

Finding out what's included in your plan

To see if Canada-wide is included in your plan, view long distances charges on your digital bill: You can also see if you have preferred international rates there.

 

  1. Sign in to My Account.
  2. Scroll down to the mobile plan section of your bill. 
  3. Select Monthly Charges.
  4. If Canada-wide is included in your plan and if you have preferred international rates, it will show up in your plan details and add-ons sectionssupport-local-calling-step4-EN

US & International Long Distance Rates and Add-ons

To view the most current standard and preferred rates along with available add-ons for US and international long distance:

  1. Go to our Add-ons page in the Shop section.
  2. Select Long Distance to view the available Add-ons.
  3. For rates, select View preferred international rates. support-local-calling-us-ld-step3-EN
  4. Enter the name of the country to get the current rates per minute for you call.

 

You can also see how to check your international long distance usage here.

Finding Your Long Distance Charges on your bill

 To view long distances charges on your digital bill:

 

  1. Sign in to My Account
  2. Scroll down to the mobile plan section of your bill. 
  3. Select usage summary to view details about your long distance charges.
  4. From your Usage summary page, you can select the minutes to view a detailed breakdown of the calls made.support-local-calling-ld-bill-step4-EN

Receiving Incoming Call

There’s no charge for incoming US/International long distance calls if:

 

  • You’re in Canada on the Fido network at the time the call is received.
  • You have available airtime or unlimited minutes in your plan

The phone number or the physical location of the person calling you are irrelevant.

Incoming Call scenarios

Examples  Airtime* US/International Long Distance
You have a Montreal mobile phone number. You receive a call while you are physically located in Montreal. Yes No
You have a Montreal mobile phone number. You receive a call while you are physically located outside the Montreal area (i.e. you are in Toronto). Yes

No

*The number of minutes included as part of your plan.

Placing Outgoing Call

Only 2 factors determine if an outgoing call is a US/International long distance:

  • The phone number you're calling.
  • Your physical location at the time the call is placed.

 

Your mobile number and the physical location of the person you’re calling are irrelevant.

Outgoing Calling scenarios

Examples  Airtime* US/International Long Distance
You’re physically located in Montreal and you’re calling a Montreal number. Yes No
You’re physically located in Montreal and you’re calling a US number. Yes Yes
You’re physically located in Montreal and you’re calling a number from India. Yes Yes

*The number of minutes included as part of your plan.

Call Forwarding

Call Forwarding2 is when an incoming call is routed from your mobile phone number to another number. What determines if a forwarded call is a US/International long distance is:

The number to which your calls are forwarded.

  • There’s no charge if you forward your calls to a Canadian number.
  • There are charges if you forward your calls to a US/International number (i.e. New York, India).

The location of your mobile device when call is forwarded is irrelevant.

 

Call Forwarding scenarios

Examples  Airtime* US/International Long Distance
You have a Montreal number and you forward your calls to a Montreal number. Yes No
You have a Montreal number and you forward your calls to a New York number. Yes Yes

*The number of minutes included as part of your plan.

Local call? Long Distance call?

If your plan doesn’t include Canada-wide, you may be charged for long distance calls. Mobile long distance is different from landline long distance because of the mobility of mobile. With a landline phone, only outgoing long distance calls are charged. However, with a mobile device, you are able to move around, so long distance charges may apply for receiving a call as well.

Understanding Local Calling Areas

With your mobile phone, calls are defined as local or long distance based on local calling areas. Your location at the time of the call, your mobile phone number and the phone number called are all important factors in determining local calling areas and mobile long distance.