PLAN ADD-ONS
Add-ons are options that help you get the most out of your plan. Affordable and customizable, choose your favourite Add-on now!
Device Protection
Device Protection Lite
- Accidents happen. That’s why our device protection plans give you peace of mind your standard warranty doesn’t±.
Includes:
- Repair if your device is damaged or if there is an out-of-warranty defect1
- Processing fees from $30 – $1754
- Up to 2 fulfilled service requests in a 12-month period3
PREMIUMDEVICE PROTECTION
- Accidents happen. With our Premium Device ProtectionTM, you can rest easy knowing that your device is protected.±
ADDITIONAL INFORMATION:
- First screen break repair FREE as long as there's no other damage to your phone.
- Protection against loss, theft and accidental damage.1
- Speedy repair and replacement options.2,3
- Processing fees (per service request) of up to $175 for repairs and $400 for replacements, based on device tier.4
long distance
Unlimited US calling
- Unlimited calls to the US
ADDITIONAL INFORMATION:
- Applies to calls originating in Canada on the Fido network or in an Extended Coverage area, or in Fido Roam destinations.
- Pay-per-use rates apply when not on the Fido network or in an Extended Coverage, when outside Fido Roam destinations, or if your line is not covered by Fido Roam.9
preferred international rates
- Get preferred international calling rates6
ADDITIONAL INFORMATION:
- Applies to calls originating in Canada on the Fido network or in an Extended Coverage area, or in Fido Roam destinations to applicable countries.
- Not applicable when not on the Fido network or in an Extended Coverage, when outside Fido Roam destinations, or if your line is not covered by Fido Roam.9,10
voicemail
Voicemail
- Up to 3 voice messages
ADDITIONAL INFORMATION:
- Includes up to 3 messages, each up to 3 minutes in length that can be saved up to 3 days.
premium voicemail -To-TEXT value pack
- Up to 35 voice messages, each up to 5 minutes in length that can be saved up to 10 days.
- Unlimited international text, picture and video messages sent from Canada.5
- Preferred US and international long distance calling rates: Save up to 98% on calls from Canada to 180 destinations.6
IPHONEVisual Voicemail Value Pack
- Up to 35 voice messages, each up to 5 minutes in length that can be saved up to 10 days.
- Unlimited international text, picture and video messages sent from Canada5.
- Preferred US and international long distance calling rates: Save up to 98% on calls from Canada to 180 destinations.6
Offers subject to change without notice. Taxes extra. Value Packs and Add-ons require a subscription and must be added to a mobile postpaid plan.
±Full program terms and conditions available at fido.ca/servicerequest. Loss and theft protection is not provided in Québec. MB and SK offer a combined insurance for lost/stolen/damage and service contract plan for extended warranty with regards to Premium Device Protection and a combined insurance for damage and service contract plan for extended warranty with regards to Device Protection Lite. The insurance policy for Device Protection Lite and Premium Device Protection is underwritten by AIG Insurance Company of Canada, who may be contacted at 120 Bremner Boulevard Suite 2200 Toronto, Ontario M5J 0A8. Consumers who elect the plan are contracting with AIG Insurance Company of Canada and not with Fido or any third party who offers the program. Fido, Brightstar Device Protection, Ltd., and third parties who offer the Premium Device Protection plan may receive compensation or other consideration for offering the plan. Within 30 days of requesting enrollment in a device protection plan, consumers will be notified of their acceptance in the plan. If accepted, protection is effective on the date the enrollment was requested. Fido prepaid not eligible. Fido prepaid not eligible
1. Device Protection applies only to the device in use on the enrolled mobile number at time of failures. Failures due to defects in material and workmanship during manufacturer’s warranty period not protected; service requests during manufacturer’s warranty period must be submitted through the Fido manufacturer warranty support programs. The Device Protection plan is a month-to-month contract that continues until cancelled by you or Fido. Repair options available only if device is repairable and depends on your location, device and type of damage. Certain failures not protected, including: indirect damages; misuse or intentional acts; pre-existing failures; cosmetic damages that don’t affect function; damage caused by viruses or unauthorized programming. See full list in program terms and conditions available at fido.ca/servicerequest.
2. Replacement devices may be new or refurbished versions of the same or a comparable model, to our discretion. We will cover the cost to replace the protected device up to a maximum of $2,300.00, inclusive of a $500 per service request limit for protected accessories, per service request depending on the tier of your protected device. If we do not receive your original device within 30 days, or if you return your original device with a locking feature enabled, you will be charged a non-returned equipment fee or locked device fee (as applicable) up to $800.00. If we provide replacement equipment to you as a result of the loss or theft of your protected device and you later recover the protected device, you must return it to us as directed in the terms and conditions. Call 1-866-877-3887 to request a prepaid return mailer.
3. We’ll provide up to 2 fulfilled service requests during any 12-month period, beginning on the date that the first approved service request is fulfilled.
4. For all failures (other than your first screen break with Premium Device Protection), a non-refundable processing fee applies of up to $175 for repairs and $400 for replacements. Device replacement not available with Device Protection Lite. The non-refundable processing fee depends on your device tier and will be collected from you prior to fulfilling your approved service request. A service request conversion fee is the difference between the repair processing fee and the replacement processing fee, and will be charged in instances where the device cannot be repaired and you elect to have it replaced. Device tier is determined by the non-subsidized, non-discounted manufacturer’s suggested retail price of the device at the time of enrollment. A complete list of device tiers available at fido.ca/servicerequest. File a service request online at fido.ca/servicerequest or call 1-855-877-3887.
5. Includes messages sent from Canada to email addresses or US and international wireless numbers. Sent/received premium messages (alerts, messages related to content and promotions) and messages sent while roaming extra.
6. Rates vary by country. For current rates, please visit International Long Distance Rates.
7. By subscribing, user accepts messages being processed outside Canada. Not compatible with smartphone and visual voicemail apps.
8. Local airtime minutes only. Each additional minute costs 10¢.
9. Long-distance calls are billed by the minute and airtime charges apply.
10. Calls terminating outside applicable countries charged at standard or pay-per-use rates as applicable.
11. Calls from Canada to Canadian numbers only, billed by the minute. Additional minutes: 50¢/min (Call Forwarding: 20¢/min).
