PLAN ADD-ONS
Add-ons are options that help you get the most out of your plan. Affordable and customizable, choose your favourite Add-on now!
PREMIUM Device Protection
PREMIUMDEVICE PROTECTION
- Accidents happen. With our Premium Device ProtectionTM, you can rest easy knowing that your device is protected.1
ADDITIONAL INFORMATION:
- First screen break repair FREE.
- Protection against loss, theft and accidental damage.
- Speedy repair and replacement options.
calling
roadsideassistance
(#AUTO)
- Get 24/7 emergency roadside assistance
ADDITIONAL INFORMATION:
- Up to 5 service calls/year.
- Dial #AUTO (#2886) from your cell phone.
Call forwarding
- Up to 2 500 forwarding minutes/month6
ADDITIONAL INFORMATION:
- Redirect incoming calls to any number, anytime.
long distance
Unlimited US calling
- Unlimited calls to the US
ADDITIONAL INFORMATION:
- Applies to calls originating in Canada on Fido’s wireless network or in an Extended Coverage.5
- Not applicable while roaming.
- Rates may differ for landline and cell phone calls.
preferred international rates
- Get preferred international rates for calls and text messages
ADDITIONAL INFORMATION:
- Applies to call originating in Canada on Fido’s wireless network or in an Extended Coverage.5
- Not applicable while roaming.
- Rates may differ for landline and cell phone calls.
voicemail
Voicemail
- Up to 3 voice messages
ADDITIONAL INFORMATION:
- Includes up to 3 messages, each up to 3 minutes in length that can be saved up to 3 days.
premium voicemail -To-TEXT value pack
- Up to 35 voice messages, each up to 5 minutes in length that can be saved up to 10 days.
- Unlimited international text, picture and video messages sent from Canada.2
- Preferred US and international long distance calling rates: Save up to 98% on calls from Canada to 180 destinations.3
IPHONEVisual Voicemail Value Pack
- Up to 35 voice messages, each up to 5 minutes in length that can be saved up to 10 days.
- Unlimited international text, picture and video messages sent from Canada2.
- Preferred US and international long distance calling rates: Save up to 98% on calls from Canada to 180 destinations.3
Offers subject to change without notice. Taxes extra.
1. Full program terms and conditions available at fido.ca/servicerequest.
This is applicable to Premium Device Protection plan offered in all provinces except Québec, Manitoba and Saskatchewan; please refer to the applicable plan details for those provinces.
Fido pay as you go devices not eligible.
Protection includes lost, stolen, accidental damage, and extended warranty (after the original manufacturer’s warranty expires).
Device Protection applies only to the device in use on the enrolled mobile number at time of failures.
Failures due to defects in material and workmanship during manufacturer’s warranty period not protected; service requests during manufacturer’s warranty period must be submitted through the Fido manufacturer warranty support programs.
Premium Device Protection plan is a month-to-month contract that continues until cancelled by you or Fido.
Repair options available only if device is repairable and depends on your location, device and type of damage.
Certain failures not protected, including: indirect damages; misuse or intentional acts; pre-existing failures; cosmetic damages that don’t affect function; damage caused by viruses or unauthorized programming.
See full list in program terms and conditions available at fido.ca/servicerequest.
We will cover the cost to replace the protected device up to a maximum of $1,600.00, inclusive of a $500 per service request limit for protected accessories, per service request depending on the tier of your protected device.
If we do not receive your original device within 30 days, or if you return your original device with a locking feature enabled, you will be charged a non-returned equipment fee or locked device fee (as applicable) up to $400.00.
If we provide replacement equipment to you as a result of the loss or theft of your protected device and you later recover the protected device, you must return it to us as directed in the terms and conditions.
Call 1-866-327-3399 to request a prepaid return mailer.
We’ll provide up to 2 fulfilled service requests during any twelve-month period, beginning on the date that the first approved service request is fulfilled.
For all failures other than your first screen break, a non-refundable processing fee applies of up to $100 for repairs and $200 for replacements.
The non-refundable processing fee depends on your device tier and will be collected from you prior to fulfilling your approved service request.
A service request conversion fee is the difference between the repair processing fee and the replacement processing fee, and will be charged in instances where the device cannot be repaired and you elect to have it replaced.
Device tier is determined by the non-subsidized, non-discounted manufacturer’s suggested retail price of the device at the time of enrollment.
A complete list of device tiers available at fido.ca/servicerequest.
File a service request online at fido.ca/servicerequest or call 1-866-327-3399.
2. Includes messages sent from Canada to email addresses or US and international wireless numbers. Sent/received premium messages (alerts, messages related to content and promotions) and messages sent while roaming not included and charged at applicable rates.
3. Value Packs and Add-ons require a subscription and must be added to a mobile postpaid plan.
Your Value Pack gives you access to pay-per-use Preferred Calling Rates, which are subject to change without notice.
For current rates, please visit International Long Distance Rates..
4. By subscribing, user accepts messages being processed outside Canada.
Not compatible with smartphone and visual voicemail apps.
5. Plan applies to calls originating in Canada and terminating outside of Canada in the applicable countries.
Rates differ for landline versus mobile terminated calls. Other calls charged at standard rates.
Mobile Terminating calls are billed by the minutes. Airtime charges apply.
Long distance charges are rounded up to the next full minute.
6. Local airtime minutes only. Each additional minute costs 10¢.
