An over-the-shoulder shot of a hand holding a phone with a broken screen.  Behind the phone is a coffee table with mugs on it.
An over-the-shoulder shot of a hand holding a phone with a broken screen.  Behind the phone is a coffee table with mugs on it.

PREMIUM DEVICE PROTECTION PLANS

Accidents happen! That’s why our Premium Device ProtectionTM plans give you peace of mind for your device when your phone case doesn’t.

Reasons to choose Fido Premium Device Protection plans

Worry-free protection

We offer comprehensive protection for your device. Plus, your first broken phone screen repair is on us!

Affordable pricing

Damaged devices are expensive to repair. Premium Device Protection gives you peace of mind with simple and affordable pricing.

Fast service

Get back to connecting with others and doing what you love quickly and easily. Enjoy access to most repairs done the same day and replacements for lost or stolen devices as early as the next day!

Trustworthy repairs

Your device is in good hands. Repairs are completed by authorized professionals using high-quality parts.

Premium Device Protection plans

Premium Device Protection is available for iPhone 5 and later, iPad, and all Android phones and tablets.

Premium Device Protection for Apple featuring AppleCare Services

From

  • Includes:

    • Get up to 3 service requests for your protected device in a rolling 12-month period beginning on the date that the first approved service request is fulfilled, including up to 2 repairs for accidental damage from handling and 1 replacement for loss or theft1,2,3

  • • Repair fees start at $394

  • • Replacement fees start at $1504

Premium Device Protection for Android

From

  • Includes:

    • Get up to 3 fulfilled service requests for your protected device in a rolling 12-month period beginning on the date that the first approved service request is fulfilled, including up to 2 repairs for accidental damage from handling and/or out-of-warranty malfunction and 1 replacement for loss or theft1,2,3

  • • Repair fees start at $394

  • • Replacement fees start at $1504

Need to use Premium Device Protection for your device?

If you enrolled in our device protection program before May 5, 2021, and have Premium Device Protection or Device Protection Lite, you can view your plan details online.

It takes just a few minutes to send a service request, and we can get most repairs done the same day! Here’s how it works:

  1. Visit fido.ca/servicerequest
  2. Go to My Plan, log in using your Fido My Account info, then go to the Device Protection tab.
  3. Tell us what happened to your device.
  4. Select from the service request options presented to you.
  5. Pay any applicable processing fees.
  6. Get your device repaired or replaced.
  7. Receive your repaired or replacement device.

Still have questions? Check out our Device Protection FAQs.