Device troubleshooting: tablets, rocket sticks, hubs and home phone

For issues related to a tablet, rocket stick, hub or home phone device, contact us.

What to expect:

  • Troubleshooting support.
  • Based on your device model and warranty eligibility, you’ll receive recommendations or solutions.
  • If defective, the device will be replaced under warranty with a certified preowned unit.

How to prepare your device:

Before troubleshooting, you should:

  • Back up all personal data. All data will be erased during the repair process.
  • Erase your data to help protect it.
  • Remove all security locks and passcodes.
  • Remove the SIM card and all accessories (e.g., phone case, memory card) as they will not be returned, and a credit will not be issued for these items.

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