Fido Repair Program

Damaged phone? Get it repaired by a certified expert. Whether there’s been accidental damage or there’s an issue from a manufacturer’s defect, we can help. 

Available for any Fido Mobile customer, including customers with Premium Device Protection or AppleCare+.

Convenient repair options

Send us your phone from your location. Repairs typically take 1-2 weeks.

Find a store convenient for you and we’ll help mail out your phone. Repairs typically take 1-2 weeks. Courtesy phones are also available to use while your phone is out for repair.

To troubleshoot common issues check out the Device Toolbox in the Fido My Account app.

Other way to start a repair

Prefer connecting over the phone? Simply contact us to start a repair with a certified expert.

How to prepare my device for repair?

Before start a repair, you should:

  • Back up all personal data. All data will be erased during the repair process.
  • Erase your data to help protect it.
  • Remove all security locks and passcodes.
  • Remove the SIM card and all accessories (e.g. phone case, memory card) as they will not be returned, and a credit will not be issued for these items.

Note: During the repair, you are still responsible for all monthly service fees.

How does Device Toolbox work?

You can use the Device Toolbox within the Fido My Account App to troubleshoot some common issues including:

  • Battery
  • Storage
  • Connectivity
  • Data
  • Service

To get started, down the My Account app to your device via App store or Google Play Store and follow the steps below:

  1. Open the the My Account app and sign in.
  2. Tap on the Support menu and select Device Toolbox.
  3. Verify the categories you want to test, and deselect the one’s you don’t.
  4. Tap Start to begin.
  5. Follow the onscreen prompts.


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