Fido Repair Program

Your privacy is of paramount concern to us: no photos, media, contacts or other information will be shared. Please visit our Fido privacy policy for more information.

The repair program supports devices purchased and activated on the Fido network. If your device is not listed in the Device Toolbox, contact us and provide the specialist with your device’s IMEI so we can activate it on your Mobile account.

Not sure if you have Premium Device Protection or AppleCare+? Sign into your account to check.

You can initiate your repair via the Repair or Trade in Portal, at a Fido store, or by contacting us.
When initiating the repair, make sure you enter the correct contact information as we will be using this contact information to send you status notifications.

Please return the courtesy phone to the Fido store from where you received it. If it had been shipped directly to you, please return it using the same kit. If the courtesy phone is not returned within 14 days of receiving your repaired device, a Non-Return Fee will apply.

An in-warranty repair is free.
If the device is out of warranty, a Repair Estimate Fee will apply. However, if you choose to accept the repair quote, the repair fee will be charged, and the Repair Estimate Fee will not apply in this case.

A courtesy phone is provided at no cost, however:
1. If the courtesy phone has been returned in a locked, unusable state or damaged by physical impact, water or unauthorized software modifications, then a fee will apply.

2. If the courtesy phone is lost or stolen, a Non-Return Fee will apply. Courtesy phones must be returned within 14 days of receiving your repaired device.

3. A deposit may be required for prepaid/pay-as-you-go and credit-limit monitoring customers.