fido/content on false false [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/mobile-data-bytes] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.237.43.68] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=low,bw=1,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW3;1415312027;10;-492485248;88514926;7;-1151093806;767] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.237.43.68, 23.46.238.140] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=10=sn=01B4B1E12BCA5AAFE0208AD587BD49CF=perc=100000=ol=0=mul=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [1685169774] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [33756c51-5f0ec796-41b14c73] [X-Forwarded-For] = [3.237.43.68, 23.46.238.140] [X-dynaTrace-RequestState] = [agentId=0xe2a54580&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content mobile-data-bytes /nac/#/choose-phone /phones /nac/#/choose-plan?type=byod promotions /pages/#/internet mobile/add-ons mobile/travel Network coverage mobile/prepaid-cell-phone-plans tablets /web/page/portal/Fido/Accessories fido-home-phone mobile/lte-hotspots https://rogersbank.com/en/fido_mastercard_details? MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions easyloginriverpage support getcurious_faq Store Locator storelocator fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on =3=srv=10=sn=01B4B1E12BCA5AAFE0208AD587BD49CF=perc=100000=ol=0=mul=1

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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/mobile-data-bytes] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.237.43.68] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=low,bw=1,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW3;1415312027;10;-492485248;88514926;7;-1151093806;767] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.237.43.68, 23.46.238.140] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=10=sn=01B4B1E12BCA5AAFE0208AD587BD49CF=perc=100000=ol=0=mul=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [1685169774] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [33756c51-5f0ec796-41b14c73] [X-Forwarded-For] = [3.237.43.68, 23.46.238.140] [X-dynaTrace-RequestState] = [agentId=0xe2a54580&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content mobile-data-bytes on =3=srv=10=sn=01B4B1E12BCA5AAFE0208AD587BD49CF=perc=100000=ol=0=mul=1 /default/main/internet/fido/WORKAREA/common en_US j6ho4rl5 2017-08-24 18:33:06 true site/support j6ho4rl5 templatedata/site/support/data/mobile/mobile-data-bytes 1594059268 2020-07-06 14:14:58 /default/main/internet/fido/STAGING /default/main/internet/fido mobile-data-bytes 1594036453970 2020-07-06 14:14:58 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/mobile-data-bytes templatedata/site/support/data/mobile/mobile-data-bytes 1 true mobile-data-bytes ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile AddOns customer regular customer_care faqs video selfserve 1496353963808 5 Extra Hours of Data Enjoy the freedom of using data when you need it most. Fido PulseTM plan customers now get Data BytesTM, 1 EXTRA hour of data, 5 times a month. GET 5 EXTRA HOURS OF DATA: 1 hour, 5 times a month, at no extra cost. <h3>General Information</h3> <p>&nbsp;</p> <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>What is 5 Extra Hours of Data?</h3> </div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Data, Talk &amp; Text customers can now enjoy the freedom of using data in those moments they need it most. With 5 Extra Hours of Data, you get 1 EXTRA hour of data, 5 times per billing cycle. Each 1 hour session can be used once every 24 hours.</p> </div> </div> </div> <!-- faq 1 end --><!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>Who is eligible for 5 Extra Hours of Data?</h3> </div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Data, Talk &amp; Text plan customers using an Android (version 4.2 and later) or iOS (iOS8.2 and later) device are eligible for 5 Extra Hours of Data. To check if you are on the right plan, text PULSE to 222.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>How many sessions are available per billing cycle?</h3> </div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>You have 5 sessions (1 hour each) available per billing cycle. You can only use 1 session every 24 hours.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>How do 5 Extra Hours of Data affect the data included in my plan?</h3> </div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>With 5 Extra Hours of Data, you get the best of both worlds! The data included in your plan is completely separate from the data used in 5 Extra Hours of Data.</p> </div> </div> </div> <!-- faq 2 end --> <p>&nbsp;</p> <h3>How can I use 5 Extra Hours of Data?</h3> <p>&nbsp;</p> <!-- faq 3 start --> <div class="faq-container"> <div class="faq-question"> <h3>How do I get access to 5 Extra Hours of Data?</h3> </div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>Go to your Fido My Account app. Just make sure you&rsquo;re on the latest app version (Android 4.2 and later and iOS 8.2 and later required). Don&rsquo;t have the app? Download the latest from Google Play or the Apple store.</p> </div> </div> </div> <!-- faq 3 end --><!-- faq 4 start --> <div class="faq-container"> <div class="faq-question"> <h3>How do I activate 5 Extra Hours of Data?</h3> </div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>It&rsquo;s easy! From the Fido My Account app, click on the 5 Extra Hours of Data banner, and start a session by simply shaking your phone for 3 seconds. There&rsquo;s also a button that you can tap to start your session. Keep in mind that once you&rsquo;ve started, it cannot be stopped, paused or resumed.</p> </div> </div> </div> <!-- faq 4 end --> <div class="faq-container"> <div class="faq-question"> <h3>How can I check how many sessions I have used?</h3> </div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>To view your 5 Extra Hours of Data history, go to the Fido My Account App and click on the ‟More&rdquo; section from the bottom menu. Next, click on ‟5 Extra Hours of Data History&rdquo;. On this page you will be able to check how many sessions you have used and when you have used them. For an additional view of data usage, you can also refer to your monthly invoice.</p> </div> </div> </div> <p>&nbsp;</p> <h3>How can I get the most out of 5 Extra Hours of Data?</h3> <p>&nbsp;</p> <!-- faq 5 start --> <div class="faq-container"> <div class="faq-question"> <h3>How to get the most out of your session:</h3> </div> <div id="answer8" class="collapse"> <div class="faq-answer"> <p>You can use your session for a bunch of things: stream that awesome playlist, download the latest episodes of a favourite show, or navigate your way to a new adventure.</p> <p>And don't forget:</p> <ul> <li>You must be connected to and be on the Fido Network (excluding Extended Coverage areas).</li> <li>You must have available extra hours of data left in your current billing cycle.</li> <li>Your last 1 extra hour of data session must have occurred at least 24 hours before your current session.</li> <li>You must not be on Wi-Fi.</li> </ul> </div> </div> </div> <!-- faq 5 end --><!-- faq 6 start --> <div class="faq-container"> <div class="faq-question"> <h3>5 Extra Hours of Data is not available when:</h3> </div> <div id="answer9" class="collapse"> <div class="faq-answer"> <ul> <li>There is no connection to the Fido Network.</li> <li>You are roaming outside Canada.</li> <li>You are in Extended Coverage areas.</li> <li>You are on Wi-Fi.</li> <li>You&rsquo;ve already used 1 extra hour of data within the last 24 hours.</li> <li>You&rsquo;ve used all 5 extra hours of data in your current billing cycle.</li> </ul> </div> </div> </div> <!-- faq 6 end --> <div class="faq-container"> <div class="faq-question"> <h3>How can I check how much data I&rsquo;ve used during a session?</h3> </div> <div id="answer10" class="collapse"> <div class="faq-answer"> <p>During your active session, go to the Fido My Account app, and click on the 5 Extra Hours of Data banner. This will bring you to the page where you can view your data usage.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Can I use 5 Extra Hours of Data when tethering?</h3> </div> <div id="answer11" class="collapse"> <div class="faq-answer"> <p>Yes, you can use 5 Extra Hours of Data when tethering but maximum speeds may be reduced.</p> </div> </div> </div> <p>&nbsp;</p> <h3>Why was my 1 extra hour of data interrupted?</h3> <p>&nbsp;</p> <!-- faq 7 start --> <div class="faq-container"> <div class="faq-question"> <h3>What happens if I start a session on the Fido network, then connect to Wi-Fi?</h3> </div> <div id="answer12" class="collapse"> <div class="faq-answer"> <p>5 Extra Hours of Data is not available when you are on Wi-Fi. If you start a session and then move to Wi-Fi, your session will no longer be accessible. If you move back to the Fido network and your session is still active (example: you have 30 minutes remaining), you will be able to use the remaining time. Keep in mind that once you have started a session, it cannot be stopped, paused or resumed.</p> </div> </div> </div> <!-- faq 7 end --><!-- faq 8 start --> <div class="faq-container"> <div class="faq-question"> <h3>What happens if I start a session on the Fido network, then start to roam or enter an Extended Coverage area?</h3> </div> <div id="answer13" class="collapse"> <div class="faq-answer"> <p>5 Extra Hours of Data is not available when you are roaming or in an Extended Coverage area. If you start a session and then move into roaming or an Extended Coverage area, we&rsquo;ll immediately send you a text message letting you know that your session is no longer accessible. If you return to the Fido network and your session is still active (example: you have 30 minutes remaining), you will be able to use the remaining time. You will only receive a text message the first time you leave the Fido network in a session. Keep in mind that once you have started a session, it cannot be stopped, paused or resumed.</p> </div> </div> </div> <!-- faq 8 end --><!-- faq 9 start --> <div class="faq-container"> <div class="faq-question"> <h3>What happens if I start a session and then lose connectivity?</h3> </div> <div id="answer14" class="collapse"> <div class="faq-answer"> <p>You will need connection to the Fido Network to use 5 Extra Hours of Data. If you start a session and then lose connectivity, you will not be able to use any of Fido&rsquo;s services, including 5 Extra Hours of Data. If you reconnect to the Fido network and your session is still active (example: 30 minutes remain), you will be able to use the remaining time. Keep in mind that once you have started a session, it cannot be stopped, paused or resumed.</p> </div> </div> </div> <!-- faq 9 end --> <p>&nbsp;</p> <h3>Sessions</h3> <p>&nbsp;</p> <!-- faq 15 start --> <div class="faq-container"> <div class="faq-question"> <h3>Are the 5 sessions transferable?</h3> </div> <div id="answer15" class="collapse"> <div class="faq-answer"> <p>Your sessions cannot be shared or transferred to anyone else.</p> </div> </div> </div> <!-- faq 15 end --><!-- faq 16 start --> <div class="faq-container"> <div class="faq-question"> <h3>Once my 5 sessions are used, can I purchase additional ones?</h3> </div> <div id="answer16" class="collapse"> <div class="faq-answer"> <p>Sessions are not available for purchase. Once your 5 sessions are used, you&rsquo;ll have to wait until your next billing cycle to enjoy your new sessions. If you require more data, you can always add more using Fido My Account.</p> </div> </div> </div> <!-- faq 16 end --><!-- faq 17 start --> <div class="faq-container"> <div class="faq-question"> <h3>What if I accidentally start a session, can I get it back?</h3> </div> <div id="answer17" class="collapse"> <div class="faq-answer"> <p>When shaking your phone, you will have a 5-second countdown period during which you can cancel your session. If you choose the ‟TAP TO START&rdquo; banner to initiate your session, you will be asked to confirm with a pop-up message. Please note that once a session has been initiated, it cannot be paused, stopped or resumed.</p> </div> </div> </div> <!-- faq 17 end --> <p>&nbsp;</p> Data Bytes Free data Fido Pulse plan My Account App 5 heures de données en EXTRA Profitez des données quand vous en avez besoin. Avec un forfait BranchésMC, obtenez maintenant Moments ExtrasMC : 1 heure de données en EXTRA, 5 fois/mois OBTENEZ 5 HEURES DE DONNÉES EN EXTRA : 1 heure, 5 fois par mois, sans frais additionnels. <h3>Renseignements g&eacute;n&eacute;raux</h3> <p>&nbsp;</p> <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>5 heures de donn&eacute;es en extra, qu&rsquo;est-ce que c&rsquo;est?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Les clients abonn&eacute;s &agrave; un forfait Donn&eacute;es, appels et textos peuvent maintenant profiter des donn&eacute;es dans les moments o&ugrave; ils en ont le plus besoin. Avec les 5 heures de donn&eacute;es en extra, vous obtenez 1 heure de donn&eacute;es en EXTRA, 5 fois par cycle de facturation. Vous pouvez lancer une session de 1 heure par p&eacute;riode de 24 heures.</p> <p>&nbsp;</p> </div> </div> </div> <!-- faq 1 end --> <!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>Qui est admissible aux 5 heures de donn&eacute;es en extra?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Tous les clients abonn&eacute;s &agrave; un forfait Donn&eacute;es, appels et textos qui utilisent un appareil Android (version 4.2 et sup&eacute;rieure) ou iOS (iOS 8.2 et sup&eacute;rieure) sont admissibles aux 5 heures de donn&eacute;es en extra. Pour v&eacute;rifier si vous &ecirc;tes abonn&eacute; &agrave; un forfait admissible, textez FORFAIT au 222.</p> <p>&nbsp;</p> </div> </div> </div> <!-- faq 2 end --> <!-- faq 3 start --> <div class="faq-container"> <div class="faq-question"> <h3>Combien de sessions sont offertes par cycle de facturation?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>Vous avez droit &agrave; 5 sessions (1 heure chacune) par cycle de facturation. Vous ne pouvez en utiliser qu&rsquo;une seule par p&eacute;riode de 24 heures.</p> <p>&nbsp;</p> </div> </div> </div> <!-- faq 3 end --> <!-- faq 4 start --> <div class="faq-container"> <div class="faq-question"> <h3>Quelle est l&rsquo;incidence des 5 heures de donn&eacute;es en extra sur les donn&eacute;es comprises dans mon forfait?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>Avec les 5 heures de donn&eacute;es en extra, vous obtenez le meilleur des deux mondes! Les donn&eacute;es comprises dans votre forfait sont compl&egrave;tement s&eacute;par&eacute;es des donn&eacute;es que vous utilisez pendant vos 5 heures de donn&eacute;es en extra.</p> <p>&nbsp;</p> </div> </div> </div> <!-- faq 4 end --> <p>&nbsp;</p> <h3>Comment puis-je utiliser les 5 heures de donn&eacute;es en extra?</h3> <p>&nbsp;</p> <!-- faq 5 start --> <div class="faq-container"> <div class="faq-question"> <h3>Comment puis-je acc&eacute;der aux 5 heures de donn&eacute;es en extra?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>Ouvrez l&rsquo;appli Mon Compte de Fido. Assurez-vous simplement que vous utilisez la derni&egrave;re version de l&rsquo;appli (Android 4.2 et sup&eacute;rieure ou iOS 8.2 et sup&eacute;rieure requis). Vous n&rsquo;avez pas l&rsquo;application? T&eacute;l&eacute;chargez la derni&egrave;re version dans Google Play ou Apple Store.</p> <p>&nbsp;</p> </div> </div> </div> <!-- faq 5 end --> <!-- faq 6 start --> <div class="faq-container"> <div class="faq-question"> <h3>Comment puis-je activer mes 5 heures de donn&eacute;es en extra?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>Rien de plus facile! &Agrave; partir de l&rsquo;appli Mon Compte de Fido, s&eacute;lectionnez la banni&egrave;re 5 heures de donn&eacute;es en extra et lancez une session en secouant simplement votre t&eacute;l&eacute;phone pendant 3 secondes. Il y a aussi un bouton sur lequel vous pouvez appuyer pour d&eacute;marrer la session. N&rsquo;oubliez pas, une fois que vous avez d&eacute;marr&eacute; une session, elle ne peut pas &ecirc;tre annul&eacute;e, suspendue ou reprise.</p> <p>&nbsp;</p> </div> </div> </div> <!-- faq 6 end --> <!-- faq 7 start --> <div class="faq-container"> <div class="faq-question"> <h3>Comment faire pour v&eacute;rifier le nombre de sessions que j&rsquo;ai utilis&eacute;es?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>Pour consulter votre historique des 5 heures de donn&eacute;es en extra, vous devez acc&eacute;der &agrave; l&rsquo;appli Mon Compte de Fido et s&eacute;lectionner &laquo; Plus &raquo; dans le menu du bas. Ensuite, s&eacute;lectionnez &laquo; 5 heures de donn&eacute;es en extra &ndash; Historique &raquo;. Sur cette page, vous pourrez v&eacute;rifier combien de sessions vous avez utilis&eacute;es et quand vous les avez utilis&eacute;es. Pour obtenir plus de d&eacute;tails sur votre utilisation de donn&eacute;es, vous pouvez consulter votre facture mensuelle.</p> <p>&nbsp;</p> </div> </div> </div> <!-- faq 7 end --> <p>&nbsp;</p> <h3>Comment puis-je profiter au maximum des 5 heures de donn&eacute;es en extra?</h3> <p>&nbsp;</p> <!-- faq 8 start --> <div class="faq-container"> <div class="faq-question"> <h3>Comment profiter au maximum de votre session :</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer8" class="collapse"> <div class="faq-answer"> <p>Vous pouvez utiliser votre session pour une foule de choses : &eacute;couter une formidable liste de lecture en ligne, t&eacute;l&eacute;charger les derniers &eacute;pisodes de votre s&eacute;rie pr&eacute;f&eacute;r&eacute;e ou consulter votre itin&eacute;raire lors d&rsquo;une nouvelle aventure.</p> <p>&nbsp;</p> <p>N&rsquo;oubliez pas :</p> <ul> <li>Vous devez &ecirc;tre connect&eacute; au r&eacute;seau de Fido (sauf dans une zone de Couverture &eacute;tendue).</li> <li>Il doit vous rester des sessions dans votre cycle de facturation courant. V&eacute;rifiez combien de sessions il vous reste dans l&rsquo;appli Mon Compte de Fido.</li> <li>Vous devez attendre 24 heures entre chaque session.</li> <li>Vous ne devez pas &ecirc;tre connect&eacute; &agrave; un r&eacute;seau WiFi.</li> </ul> <p>&nbsp;</p> </div> </div> </div> <!-- faq 8 end --> <!-- faq 9 start --> <div class="faq-container"> <div class="faq-question"> <h3>Les 5 heures de donn&eacute;es en extra ne sont pas accessibles dans les cas suivants :</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer9" class="collapse"> <div class="faq-answer"> <ul> <li>Vous n&rsquo;&ecirc;tes pas connect&eacute; au r&eacute;seau de Fido.</li> <li>Vous &ecirc;tes en itin&eacute;rance &agrave; l&rsquo;ext&eacute;rieur du Canada.</li> <li>Vous &ecirc;tes dans une zone de Couverture &eacute;tendue.</li> <li>Vous &ecirc;tes connect&eacute; &agrave; un r&eacute;seau WiFi.</li> <li>Vous avez d&eacute;j&agrave; utilis&eacute; une heure de donn&eacute;es en extra dans les 24 derni&egrave;res heures.</li> <li>Vous avez utilis&eacute; les 5 heures de donn&eacute;es en extra de votre cycle de facturation courant.</li> </ul> <p>&nbsp;</p> </div> </div> </div> <!-- faq 9 end --> <!-- faq 10 start --> <div class="faq-container"> <div class="faq-question"> <h3>Comment puis-je v&eacute;rifier la quantit&eacute; de donn&eacute;es que j&rsquo;ai consomm&eacute;es pendant une session?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer10" class="collapse"> <div class="faq-answer"> <p>Pendant votre session active, allez &agrave; l&rsquo;appli Mon Compte de Fido et cliquez sur la banni&egrave;re 5 heures de donn&eacute;es en extra. Vous serez redirig&eacute; vers la page o&ugrave; vous pourrez voir votre utilisation de donn&eacute;es.</p> <p>&nbsp;</p> </div> </div> </div> <!-- faq 10 end --> <!-- faq 11 start --> <div class="faq-container"> <div class="faq-question"> <h3>Puis-je utiliser les 5 heures de donn&eacute;es en extra en me servant de mon appareil comme modem sans fil?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer11" class="collapse"> <div class="faq-answer"> <p>Oui, vous pouvez utiliser les 5 heures de donn&eacute;es en extra lorsque vous utilisez votre appareil comme modem sans fil, mais les vitesses maximales pourraient &ecirc;tre r&eacute;duites.</p> <p>&nbsp;</p> </div> </div> </div> <!-- faq 11 end --> <p>&nbsp;</p> <h3>Pourquoi mon heure de donn&eacute;es en extra a-t-elle &eacute;t&eacute; interrompue?</h3> <p>&nbsp;</p> <!-- faq 12 start --> <div class="faq-container"> <div class="faq-question"> <h3>Qu&rsquo;arrive-t-il si je commence une session sur le r&eacute;seau de Fido et que je me connecte &agrave; un r&eacute;seau WiFi?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer12" class="collapse"> <div class="faq-answer"> <p>Vous ne pouvez pas utiliser les 5 heures de donn&eacute;es en extra sur un r&eacute;seau WiFi. Si vous commencez une session et que vous passez ensuite &agrave; un r&eacute;seau WiFi, vous ne pourrez pas poursuivre votre session. Si vous vous reconnectez au r&eacute;seau de Fido et que votre session est toujours active (p. ex., il vous reste 30 minutes), vous pourrez utiliser le temps restant. N&rsquo;oubliez pas, une fois que vous avez d&eacute;marr&eacute; une session, elle ne peut pas &ecirc;tre annul&eacute;e, suspendue ou reprise.</p> <p>&nbsp;</p> </div> </div> </div> <!-- faq 12 end --> <!-- faq 13 start --> <div class="faq-container"> <div class="faq-question"> <h3>Qu&rsquo;arrive-t-il si je commence une session sur le r&eacute;seau de Fido et que j&rsquo;entre ensuite dans une zone d&rsquo;itin&eacute;rance ou de Couverture &eacute;tendue?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer13" class="collapse"> <div class="faq-answer"> <p>Les 5 heures de donn&eacute;es en extra ne sont pas accessibles lorsque vous &ecirc;tes dans une zone d&rsquo;itin&eacute;rance ou de Couverture &eacute;tendue. Si vous commencez une session et que vous entrez ensuite dans une zone d&rsquo;itin&eacute;rance ou de Couverture &eacute;tendue, on vous enverra imm&eacute;diatement un texto vous informant que la session n&rsquo;est plus accessible. Si vous vous reconnectez au r&eacute;seau de Fido et que votre session est toujours active (p. ex., il vous reste 30 minutes), vous pourrez utiliser le temps restant. Vous recevrez un texto seulement la premi&egrave;re fois que vous quittez le r&eacute;seau de Fido au cours de cette session d&rsquo;une heure. N&rsquo;oubliez pas, une fois que vous avez d&eacute;marr&eacute; une session, elle ne peut pas &ecirc;tre annul&eacute;e, suspendue ou reprise.</p> <p>&nbsp;</p> </div> </div> </div> <!-- faq 13 end --> <!-- faq 14 start --> <div class="faq-container"> <div class="faq-question"> <h3>Qu&rsquo;arrive-t-il si je commence une session et que je perds par la suite ma connexion?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer14" class="collapse"> <div class="faq-answer"> <p>Vous devez &ecirc;tre connect&eacute; au r&eacute;seau de Fido pour utiliser les 5 heures de donn&eacute;es en extra. Si vous commencez une session et que vous perdez par la suite votre connexion, vous ne pourrez pas utiliser les services de Fido, ce qui comprend les 5 heures de donn&eacute;es en extra. Si vous vous reconnectez au r&eacute;seau de Fido et que votre session est toujours active (p. ex. il vous reste 30 minutes), vous pourrez utiliser les minutes restantes de votre session. N&rsquo;oubliez pas, une fois que vous avez d&eacute;marr&eacute; une session, elle ne peut pas &ecirc;tre annul&eacute;e, suspendue ou reprise.</p> <p>&nbsp;</p> </div> </div> </div> <!-- faq 14 end --> <p>&nbsp;</p> <h3>Sessions</h3> <p>&nbsp;</p> <!-- faq 15 start --> <div class="faq-container"> <div class="faq-question"> <h3>Les 5 sessions sont-elles transf&eacute;rables?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer15" class="collapse"> <div class="faq-answer"> <p>Non, vos sessions ne peuvent &ecirc;tre ni partag&eacute;es ni transf&eacute;r&eacute;es &agrave; une autre personne.</p> <p>&nbsp;</p> </div> </div> </div> <!-- faq 15 end --> <!-- faq 16 start --> <div class="faq-container"> <div class="faq-question"> <h3>Une fois que j&rsquo;ai utilis&eacute; mes 5 sessions, est-ce que je peux en acheter d&rsquo;autres?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer16" class="collapse"> <div class="faq-answer"> <p>Vous ne pouvez pas acheter de sessions. Une fois que vous avez utilis&eacute; vos 5 sessions, vous devez attendre votre prochain cycle de facturation pour profiter de vos nouvelles sessions. Si vous avez besoin de plus de donn&eacute;es, vous pouvez toujours en ajouter en utilisant l&rsquo;appli Mon Compte de Fido.</p> <p>&nbsp;</p> </div> </div> </div> <!-- faq 16 end --> <!-- faq 17 start --> <div class="faq-container"> <div class="faq-question"> <h3>Si j&rsquo;ouvre une session par accident, est-ce possible de la r&eacute;cup&eacute;rer?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer17" class="collapse"> <div class="faq-answer"> <p>Lorsque vous secouez votre t&eacute;l&eacute;phone, un compte &agrave; rebours de 5 secondes vous permet d&rsquo;annuler votre session. Si vous choisissez de s&eacute;lectionner la banni&egrave;re pour lancer votre session, un message appara&icirc;tra &agrave; l&rsquo;&eacute;cran vous demandant de confirmer l&rsquo;action. Veuillez noter qu&rsquo;une fois qu&rsquo;une session est commenc&eacute;e, vous ne pouvez pas l&rsquo;annuler, la suspendre ou la reprendre.</p> <p>&nbsp;</p> </div> </div> </div> <!-- faq 17 end --> Moments Extras Données gratuites Fido Forfait Branchés Appli Mon Compte 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

GET 5 EXTRA HOURS OF DATA: 1 hour, 5 times a month, at no extra cost.

General Information

 

What is 5 Extra Hours of Data?

Data, Talk & Text customers can now enjoy the freedom of using data in those moments they need it most. With 5 Extra Hours of Data, you get 1 EXTRA hour of data, 5 times per billing cycle. Each 1 hour session can be used once every 24 hours.

Who is eligible for 5 Extra Hours of Data?

Data, Talk & Text plan customers using an Android (version 4.2 and later) or iOS (iOS8.2 and later) device are eligible for 5 Extra Hours of Data. To check if you are on the right plan, text PULSE to 222.

How many sessions are available per billing cycle?

You have 5 sessions (1 hour each) available per billing cycle. You can only use 1 session every 24 hours.

How do 5 Extra Hours of Data affect the data included in my plan?

With 5 Extra Hours of Data, you get the best of both worlds! The data included in your plan is completely separate from the data used in 5 Extra Hours of Data.

 

How can I use 5 Extra Hours of Data?

 

How do I get access to 5 Extra Hours of Data?

Go to your Fido My Account app. Just make sure you’re on the latest app version (Android 4.2 and later and iOS 8.2 and later required). Don’t have the app? Download the latest from Google Play or the Apple store.

How do I activate 5 Extra Hours of Data?

It’s easy! From the Fido My Account app, click on the 5 Extra Hours of Data banner, and start a session by simply shaking your phone for 3 seconds. There’s also a button that you can tap to start your session. Keep in mind that once you’ve started, it cannot be stopped, paused or resumed.

How can I check how many sessions I have used?

To view your 5 Extra Hours of Data history, go to the Fido My Account App and click on the ‟More” section from the bottom menu. Next, click on ‟5 Extra Hours of Data History”. On this page you will be able to check how many sessions you have used and when you have used them. For an additional view of data usage, you can also refer to your monthly invoice.

 

How can I get the most out of 5 Extra Hours of Data?

 

How to get the most out of your session:

You can use your session for a bunch of things: stream that awesome playlist, download the latest episodes of a favourite show, or navigate your way to a new adventure.

And don't forget:

  • You must be connected to and be on the Fido Network (excluding Extended Coverage areas).
  • You must have available extra hours of data left in your current billing cycle.
  • Your last 1 extra hour of data session must have occurred at least 24 hours before your current session.
  • You must not be on Wi-Fi.

5 Extra Hours of Data is not available when:

  • There is no connection to the Fido Network.
  • You are roaming outside Canada.
  • You are in Extended Coverage areas.
  • You are on Wi-Fi.
  • You’ve already used 1 extra hour of data within the last 24 hours.
  • You’ve used all 5 extra hours of data in your current billing cycle.

How can I check how much data I’ve used during a session?

During your active session, go to the Fido My Account app, and click on the 5 Extra Hours of Data banner. This will bring you to the page where you can view your data usage.

Can I use 5 Extra Hours of Data when tethering?

Yes, you can use 5 Extra Hours of Data when tethering but maximum speeds may be reduced.

 

Why was my 1 extra hour of data interrupted?

 

What happens if I start a session on the Fido network, then connect to Wi-Fi?

5 Extra Hours of Data is not available when you are on Wi-Fi. If you start a session and then move to Wi-Fi, your session will no longer be accessible. If you move back to the Fido network and your session is still active (example: you have 30 minutes remaining), you will be able to use the remaining time. Keep in mind that once you have started a session, it cannot be stopped, paused or resumed.

What happens if I start a session on the Fido network, then start to roam or enter an Extended Coverage area?

5 Extra Hours of Data is not available when you are roaming or in an Extended Coverage area. If you start a session and then move into roaming or an Extended Coverage area, we’ll immediately send you a text message letting you know that your session is no longer accessible. If you return to the Fido network and your session is still active (example: you have 30 minutes remaining), you will be able to use the remaining time. You will only receive a text message the first time you leave the Fido network in a session. Keep in mind that once you have started a session, it cannot be stopped, paused or resumed.

What happens if I start a session and then lose connectivity?

You will need connection to the Fido Network to use 5 Extra Hours of Data. If you start a session and then lose connectivity, you will not be able to use any of Fido’s services, including 5 Extra Hours of Data. If you reconnect to the Fido network and your session is still active (example: 30 minutes remain), you will be able to use the remaining time. Keep in mind that once you have started a session, it cannot be stopped, paused or resumed.

 

Sessions

 

Are the 5 sessions transferable?

Your sessions cannot be shared or transferred to anyone else.

Once my 5 sessions are used, can I purchase additional ones?

Sessions are not available for purchase. Once your 5 sessions are used, you’ll have to wait until your next billing cycle to enjoy your new sessions. If you require more data, you can always add more using Fido My Account.

What if I accidentally start a session, can I get it back?

When shaking your phone, you will have a 5-second countdown period during which you can cancel your session. If you choose the ‟TAP TO START” banner to initiate your session, you will be asked to confirm with a pop-up message. Please note that once a session has been initiated, it cannot be paused, stopped or resumed.