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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [Cookie] = [dtCookie==3=srv=16=sn=D9E524F0555E4DDCB1F7CABA38E762B9=perc=100000=ol=0=mul=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/local-calling] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [X-WebLogic-Force-JVMID] = [1104896928] [True-Client-IP] = [3.234.244.18] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW3;1415312027;16;-755315241;5483503;7;-1151093806;446] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [3.234.244.18, 65.153.18.172] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-Forwarded-For] = [3.234.244.18, 65.153.18.172] [X-dynaTrace-RequestState] = [agentId=0xd2facdd7&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] content local-calling on =3=srv=16=sn=D9E524F0555E4DDCB1F7CABA38E762B9=perc=100000=ol=0=mul=1 /default/main/internet/fido/WORKAREA/common en_US j6ho4rhu 2017-08-24 18:33:06 true site/support j6ho4rhu templatedata/site/support/data/mobile/local-calling 1585255130 2020-03-26 16:39:32 /default/main/internet/fido/STAGING /default/main/internet/fido local-calling 1585254887058 2020-03-26 16:39:32 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/local-calling templatedata/site/support/data/mobile/local-calling 1 true local-calling ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile CoverageTravel faqs BillingPayment, NetworkCoverage BillingBalancePayment 1446492377716 Long Distance Calling | Fido Support Not sure if a call is local or long distance? See how incoming and outgoing calls are charged on your mobile phone. Long Distance Calling <!--div class="rui-support-resulttypes support-tabs"> <ul> <li class="col-xs-12 col-sm-3 "> <a href="/web/page/portal/Fido/CoverageSupport" mce_href="/web/page/portal/Fido/CoverageSupport"> <span>Coverage</span> </a> </li> <li class="col-xs-12 col-sm-3 "> <a href="/cms/html/extended/a-propos.html" mce_href="/cms/html/extended/a-propos.html"> <span>Fido Extended Coverage</span> </a> </li> <li class="col-xs-12 col-sm-3 "> <a href="/web/content/coverage/ttk_travelling" mce_href="/web/content/coverage/ttk_travelling"> <span>Roaming Tips</span> </a> </li> <li class="active col-xs-12 col-sm-3 "> <a href="/web/content/coverage/local_long_distance" mce_href="/web/content/coverage/local_long_distance"> <span>Local calling areas</span> </a> </li> </ul> </div--> <div class="col-xs-12"> <h3>Local call? Long Distance call?</h3> <p>Wireless long distance is different from landline long distance because of the mobility of wireless. With a landline phone, only outgoing long distance calls are charged. However, with a wireless device, you are able to move around, so long distance charges may apply for receiving a call as well.</p> <p><strong>Understanding Local Calling Areas</strong></p> <p>With your wireless phone, calls are defined as local or long distance based on local calling areas. Your location at the time of the call, your wireless phone number and the phone number called are all important factors in determining local calling areas and wireless long distance.</p> <p><strong>Finding out which calls will be charged as long distance is simpler than you might think. Here&rsquo;s how it works:</strong></p> <div class="promo-side col-sm-8 col-xs-12"> <ul class="anchors"> <li><a href="#incoming">Incoming Call</a></li> <li><a href="#outgoing">Outgoing Calling</a></li> <li><a href="#callforward">Call Forwarding</a></li> <li><a href="#LDCharges">Finding Your Long Distance Charges on your bill</a></li> <li><a href="#LDPlan">Finding out what's included in your plan</a></li> </ul> </div> <div class="clearfix">&nbsp;</div> <div class="clearfix">&nbsp;</div> <div class="support-divider-primary"><br /></div> <h3>Long Distance Rates</h3> <p>To view the most current rates for long distance:</p> <ol> <li>Go to our <a href="https://www.fido.ca/consumer/mobile/add-ons">Plan Add-on page</a></li> <li>Select Long Distance</li> <li>Select &ldquo;View preferred international rates.&rdquo;</li> <li>Enter the name of the country to get the current rates per minute for you call.&nbsp;</li> </ol> <div><img src="/cms/fido/images/support/Long Distance Rates EN.PNG" alt="" /><br /></div> <ol> </ol> <div class="col-xs-12"><a id="incoming" class="bookmark" title="incoming" name="incoming"></a> <p>&nbsp;</p> <h3>Receiving Incoming Call</h3> <p>When receiving a call, only 2 factors will determine if a call is charged long distance:</p> <ul> <li>Your local calling area (Your Local Calling Area is the area or geographic boundary&nbsp;associated with your wireless number.) Your plan will define this for you as Local or Canada-Wide minutes.</li> <li>Your physical location at the time the call is received.</li> </ul> All calls that you receive on your wireless device while your are physically within your local calling area are considered local. All calls that you receive while physically outside of that area are considered long distance. It's as simple as that. If your plan includes Canada-Wide minutes, then you can call any other Canadian number from anywhere in Canada using your minutes without incurring any long distance charges. <p>&nbsp;</p> <p><strong>The phone number or the physical location of the person calling you are irrelevant.</strong></p> <h3><br /></h3> <h3>Incoming Call scenarios</h3> <p>&nbsp;</p> <table class="table-calls-forwarding" border="0" summary="Incoming Calling scenarios"> <tbody> <tr> <th scope="col">Examples&nbsp;</th> <th scope="col">Airtime*</th> <th scope="col">Long Distance</th> </tr> <tr> <td scope="row"><strong><span class="bigtxt">Within your Local Calling Area</span><br /></strong>You have a <span class="PQcontent">Montr&eacute;al&nbsp;</span>wireless phone number. You receive a call while you are physically located in&nbsp;<span class="PQcontent">Montr&eacute;al</span>.</td> <td class="alt center" align="center"> <p><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></p> </td> <td align="center"> <p>No</p> </td> </tr> <tr> <td scope="row"><strong><span class="bigtxt">Outside your Local Calling Area</span><br /></strong>You have a <span class="PQcontent">Montr&eacute;al</span>&nbsp;wireless phone number. You receive a call while you are physically located outside the <span class="PQcontent">Montr&eacute;al</span>&nbsp;area (i.e. you are in Toronto<span class="PEcontent NScontent NLcontent NBcontent">).</span></td> <td class="alt center" align="center"> <p><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></p> </td> <td align="center"> <p><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></p> </td> </tr> </tbody> </table> </div> <div class="col-xs-12">*The number of minutes included as part of your plan.</div> <div class="col-xs-12"> <p class="link text-right"><strong><a href="#">Top of page</a></strong></p> <div class="support-divider-primary">&nbsp;</div> <a id="outgoing" class="bookmark" title="outgoing" name="outgoing"></a> <h3>Placing Outgoing Call</h3> <p>Just as with incoming calls, only 2 factors determine if an outgoing call is considered long distance:</p> <ul> <li>Your physical location at the time the call is placed.</li> <li>The phone number you are calling.</li> </ul> If you dial a number that is local based on your physical location at the time the call is placed, then it is a local call. If you dial a number that is long distance based on your physical location at the time the call is placed, then it is a long distance call. It's that simple. <p>&nbsp;</p> <p><span class="txtb">Your wireless number is irrelevant</span><span class="txtb">!</span></p> <p><span class="txtb">If you are calling another mobile phone number, the physical location of the person you are calling is also irrelevant.</span></p> <h3>Outgoing Calling scenarios</h3> <p>&nbsp;</p> <table class="table-calls-forwarding" border="0" summary="Outgoing Calling scenarios"> <tbody> <tr> <th scope="col">&nbsp;Examples</th> <th scope="col">Airtime*</th> <th scope="col">Long Distance</th> </tr> <tr> <td scope="row"><span class="bigtxt">You are physically located in <span class="PQcontent">Montr&eacute;al&nbsp;</span>and you are calling a <span class="PQcontent">Montr&eacute;al</span>&nbsp;number.</span></td> <td class="alt center" align="center"> <p><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></p> </td> <td align="center"> <p>No</p> </td> </tr> <tr> <td scope="row"><span class="bigtxt">You are physically located in <span class="PQcontent">Montr&eacute;al</span>&nbsp;and you are calling <span class="ONcontent MBcontent">a Vancouver</span>&nbsp;number.</span></td> <td class="alt center" align="center"> <p><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></p> </td> <td align="center"> <p><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></p> </td> </tr> <tr> <td scope="row"><span class="bigtxt">You are physically located in Vancouver&nbsp;and you are calling <span class="ONcontent MBcontent">a </span><span class="PQcontent">Montr&eacute;al</span>&nbsp;number.</span></td> <td class="alt center" align="center"> <p><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></p> </td> <td align="center"> <p><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></p> </td> </tr> </tbody> </table> </div> <div class="col-xs-12"> <div class="col-xs-12">*The number of minutes included as part of your plan.</div> </div> <div class="col-xs-12"> <p><span class="txtb">Remember:</span> when placing outgoing calls, your phone number has no relevance in determining if the call will be local or long distance.</p> <p>&nbsp;</p> <p class="link text-right"><strong><a href="#">Top of page</a></strong></p> <div class="support-divider-primary">&nbsp;</div> <a id="outgoing2" class="bookmark" title="callforward" name="callforward"></a> <h3>Call Forwarding</h3> <p><span class="txtb">Call Forwarding<sup>2</sup></span>&nbsp;is when an incoming call is routed from your wireless phone number to another number. What determines if a forwarded call is local or long distance is:</p> <ul> <li>Your local calling area (Your Local Calling Area is the area or geographic boundary<sup>1</sup> associated with your wireless number).</li> <li>The number to which your calls are forwarded.</li> </ul> If the number to which your calls are forwarded is local based on your local calling area (your mobile number determines your local calling area), then your forwarded calls will be local. If the number to which your calls are forwarded is long distance based on your local calling area, then your forwarded calls will be long distance. <p>&nbsp;</p> <p><span class="txtb">The location of your wireless device when call is forwarded is irrelevant!</span></p> <h3>Call Forwarding scenarios</h3> <p>&nbsp;</p> <table class="table-calls-forwarding" border="0" summary="Call Forwarding scenarios"> <tbody> <tr> <th scope="col">&nbsp;</th> <th scope="col">Airtime</th> <th scope="col">Long Distance</th> </tr> <tr> <td scope="row"><span class="bigtxt">You have <span class="ONcontent MBcontent ">a </span><span class="PQcontent">Montr&eacute;al</span>&nbsp;number and you forward your calls to <span class="ONcontent MBcontent">a </span><span class="PQcontent">Montr&eacute;al</span>&nbsp;number.</span></td> <td class="alt center" align="center"> <p><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></p> </td> <td align="center"> <p>No</p> </td> </tr> <tr> <td scope="row"><span class="bigtxt">You have <span class="ONcontent MBcontent">a </span><span class="PQcontent">Montr&eacute;al</span>&nbsp;and you forward your calls to <span class="PEcontent NScontent NLcontent NBcontent">a Charlottetown</span> number.</span></td> <td class="alt center" align="center"> <p><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></p> </td> <td align="center"> <p><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></p> </td> </tr> </tbody> </table> </div> <div class="col-xs-12"> <div class="col-xs-12"> <div class="col-xs-12">*The number of minutes included as part of your plan.</div> </div> </div> <div class="col-xs-12"> <p class="link text-right"><strong><a href="#">Top of page</a></strong></p> <p>&nbsp;</p> </div> <div class="clearfix"> <p>&nbsp;</p> <div class="support-divider-primary">&nbsp;</div> <a id="LDCharges" class="bookmark" title="LDCharges" name="LDCharges"></a> <div class="col-xs-12"> <h3>Finding Your Long Distance Charges on your bill</h3> <p>To view long distances charges on your digital bill:</p> <ol> <li>Sign in to <a href="https://www.fido.ca/pages/#/my-account/view-invoice-history">My Account</a></li> <li>Scroll down to the mobile plan section of your bill.&nbsp;</li> <li>Select usage summary to view details about your long distance charges.&nbsp;</li> <li>From your Usage summary page, you can select the minutes to view a detailed breakdown of the calls made.</li> </ol></div> <p><img src="/cms/fido/images/support/Mobile usage bill summary example EN.PNG" alt="" /></p> <p>&nbsp;</p> <a id="LDPlan" class="bookmark" title="LDPlan" name="LDPlan"></a> <div class="col-xs-12"> <h3>Finding out what's included in your plan</h3> <p>To see if long distance is included view long distances charges on your digital bill:</p> <ol> <li>Sign in to&nbsp;<a href="https://www.fido.ca/pages/#/my-account/view-invoice-history">My Account</a></li> <li>Scroll down to the mobile number that you're inquiring about.</li> <li>Select Monthly Charges.</li> <li>From your Usage summary page, you can select the minutes to view a detailed breakdown of the calls made.</li> </ol></div> <p><img src="/cms/fido/images/support/Plan details add-ons bill example EN.PNG" alt="" /></p> <p>&nbsp;</p> <div class="faq-container support-seefulldetails"> <div class="faq-question"> <h3>See full details</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"><ol> <li>The boundary is determined by telephone numbers which have specific geographic designations. Roaming and/or airtime charges may apply in addition to long distance charges described above.</li> <li>Also referred as "Call Transfer".</li> </ol></div> </div> </div> </div> </div> Long distance calls local long distance incoming outgoing Appels interurbains | Soutien Fido Vous n’êtes pas certain si un appel est local ou si c’est un interurbain? Voyez comment les appels mobiles entrants et sortants sont facturés. Appels interurbains <div class="col-xs-12"> <div> <h3 class="cufonbold">Appel local? Appel interurbain?</h3> <p>Le traitement des appels interurbains sans-fil est diff&eacute;rent de celui des appels interurbains effectu&eacute;s au moyen d&rsquo;un t&eacute;l&eacute;phone filaire en raison de la mobilit&eacute; du sans-fil. Si un client utilise un t&eacute;l&eacute;phone filaire, seuls les interurbains sortants sont factur&eacute;s. Par contre, avec un appareil sans fil, comme vous pouvez vous d&eacute;placer, des frais d&rsquo;interurbain pourraient &ecirc;tre factur&eacute;s en plus pour les appels que vous recevez.</p> <p><span class="txtb">Comprendre les zones d&rsquo;appels locaux<br /></span> Si vous utilisez un sans-fil, vos appels peuvent &ecirc;tre soit locaux, soit interurbains, selon les zones d&rsquo;appels locaux. L&rsquo;endroit o&ugrave; vous vous trouvez au moment de l&rsquo;appel, votre num&eacute;ro de sans-fil et le num&eacute;ro de t&eacute;l&eacute;phone que vous composez sont des &eacute;l&eacute;ments importants pour d&eacute;terminer les zones d&rsquo;appels locaux et le traitement des appels interurbains.</p> <p><span class="txtb">D&eacute;terminer les appels qui sont susceptibles d&rsquo;&ecirc;tre factur&eacute;s en tant qu'interurbains est plus facile que vous ne l&rsquo;imaginiez. Voici comment &ccedil;a fonctionne :</span></p> <div class="promo-side col-sm-8 col-xs-12"> <ul class="anchors"> <li><a href="#incoming">Appels entrants</a></li> <li><a href="#outgoing">Appels sortants</a></li> <li><a href="#callforward">Renvoi d&rsquo;appels</a></li> <li><a href="#LDCharges">Trouver les frais d&rsquo;appels interurbains sur votre facture</a></li> <li><a href="#LDPlan">Savoir ce qui est compris dans votre forfait</a></li> </ul> </div> <div class="clearfix">&nbsp;</div> <div class="clearfix">&nbsp;</div> <div class="support-divider-primary"><br /></div> <h3>Tarifs Interurbains</h3> <p>Pour voir les tarifs interurbains courants :</p> <ol> <li>Acc&eacute;dez &agrave; notre page d&rsquo;<a href="https://www.fido.ca/consumer/mobile/add-ons">options pour forfait</a></li> <li>S&eacute;lectionnez Interurbains.</li> <li>Cliquez sur Voir les tarifs internationaux pr&eacute;f&eacute;rentiels.</li> <li>Entrez le nom d&rsquo;un pays pour obtenir le tarif &agrave; la minute.&nbsp;</li> </ol> <div><img src="/cms/fido/images/support/Long Distance Rates FR.PNG" alt="" /><br /></div> <ol> </ol> <div class="col-xs-12"><a id="incoming" class="bookmark" title="incoming" name="incoming"></a> <p>&nbsp;</p> <h3>Recevoir un appel entrant</h3> <p>Quand vous recevez un appel, seuls deux &eacute;l&eacute;ments entrent en ligne de compte pour d&eacute;terminer si l'appel est un interurbain :</p> <ul> <li>Votre zone d&rsquo;appels locaux (votre zone d&rsquo;appels locaux correspond &agrave; la zone ou &agrave; la d&eacute;limitation g&eacute;ographique associ&eacute;e &agrave; votre num&eacute;ro de t&eacute;l&eacute;phone sans fil). Votre forfait d&eacute;finit ces appels comme faisant partie des appels locaux ou des appels partout au Canada.</li> <li>L&rsquo;endroit dans lequel vous vous trouvez au moment o&ugrave; vous recevez l&rsquo;appel.</li> </ul> Tous les appels re&ccedil;us sur votre appareil sans fil pendant que vous vous trouvez dans votre zone d&rsquo;appels locaux sont consid&eacute;r&eacute;s comme des appels locaux. Tous les appels re&ccedil;us tandis que vous vous trouvez &agrave; l&rsquo;ext&eacute;rieur de cette zone sont consid&eacute;r&eacute;s comme des appels interurbains. C&rsquo;est aussi simple que cela. Si votre forfait comprend les appels partout au Canada, vous pouvez utiliser vos minutes pour composer n&rsquo;importe quel autre num&eacute;ro canadien sans avoir &agrave; payer de frais d&rsquo;appels interurbains. <p>&nbsp;</p> <p><span class="txtb"><strong>Le num&eacute;ro de t&eacute;l&eacute;phone et l&rsquo;emplacement physique de la personne qui vous appelle n&rsquo;ont pas d&rsquo;importance.</strong></span></p> <p>&nbsp;</p> <h3>Sc&eacute;narios - Appels entrants</h3> <table class="table-calls-forwarding" border="0" summary="Sc&eacute;narios - Appels entrants"> <tbody> <tr> <th scope="col">Exemples</th> <th scope="col">Temps d&rsquo;antenne*</th> <th scope="col">Interurbains</th> </tr> <tr> <td scope="row"><strong><span class="bigtxt">&Agrave; l'int&eacute;rieur de votre zone d&rsquo;appels locaux</span>&nbsp;</strong><br />Vous poss&eacute;dez un num&eacute;ro de t&eacute;l&eacute;phone sans fil de Montr&eacute;al. Vous recevez un appel tandis que vous &ecirc;tes &agrave; Montr&eacute;al.</td> <td class="alt center" align="center"> <p><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></p> </td> <td>Non</td> </tr> <tr> <td scope="row"><span class="bigtxt"><strong>&Agrave; l&rsquo;ext&eacute;rieur de votre zone d&rsquo;appels locaux</strong>&nbsp;</span><br />Vous poss&eacute;dez un num&eacute;ro de t&eacute;l&eacute;phone sans fil de Montr&eacute;al. Vous recevez un appel tandis que vous vous trouvez &agrave; l&rsquo;ext&eacute;rieur de la zone de Montr&eacute;al (p. ex., vous &ecirc;tes &agrave; Toronto).</td> <td class="alt center" align="center"> <p><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></p> </td> <td align="center"> <p><span class="alt center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></span></p> </td> </tr> </tbody> </table> </div> <div>* Le nombre de minutes comprises dans votre forfait.</div> <div> <p class="link text-right"><strong><a href="#">Haut de page</a></strong></p> <div class="support-divider-primary">&nbsp;</div> <a id="outgoing" class="bookmark" title="outgoing" name="outgoing"></a> <h3>Faire des appels</h3> <p>Tout comme les appels entrants, seuls deux facteurs entrent en ligne de compte pour d&eacute;terminer si un appel sortant est un interurbain :</p> <ul> <li>L'endroit dans lequel vous vous trouvez au moment o&ugrave; vous effectuez l'appel</li> <li>Le num&eacute;ro compos&eacute;.</li> </ul> Si vous composez un num&eacute;ro qui est local l&agrave; o&ugrave; vous vous trouvez au moment o&ugrave; vous effectuez l&rsquo;appel, il s&rsquo;agit alors d&rsquo;un appel local. Si vous composez un num&eacute;ro qui se trouve &agrave; l&rsquo;ext&eacute;rieur de la zone dans laquelle vous vous trouvez au moment o&ugrave; vous effectuez l&rsquo;appel, il s&rsquo;agit alors d&rsquo;un interurbain. Rien de plus facile. <p>&nbsp;</p> <p><span class="txtb">Votre num&eacute;ro de sans-fil n'a pas d'importance!</span><br />Si vous composez le num&eacute;ro d&rsquo;un autre sans-fil, l&rsquo;endroit o&ugrave; se trouve la personne que vous voulez joindre n'importe pas non plus.</p> <h3>Sc&eacute;narios - Appels sortants</h3> <table class="table-calls-forwarding" border="0" summary="Sc&eacute;narios - Appels sortants"> <tbody> <tr> <th scope="row">Exemples</th> <th scope="row">Temps d&rsquo;antenne*</th> <th scope="row">Interurbains</th> </tr> <tr> <td scope="row"><span class="bigtxt">Vous vous trouvez &agrave; <span class="PQcontent">Montr&eacute;al</span>&nbsp;et vous composez un num&eacute;ro <span class="PQcontent">Montr&eacute;al</span><span class="PEcontent NScontent NLcontent NBcontent">.</span></span></td> <td class="alt center" align="center"> <p><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></p> </td> <td align="center"> <p>Non</p> </td> </tr> <tr> <td scope="row"><span class="bigtxt">Vous vous trouvez &agrave; <span class="PQcontent">Montr&eacute;al</span>&nbsp;et vous composez un num&eacute;ro <span class="ONcontent MBcontent SKcontent">de Vancouver</span><span class="PEcontent NScontent NLcontent NBcontent">.</span></span></td> <td class="alt center" align="center"> <p><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></p> </td> <td align="center"> <p><span class="alt center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></span></p> </td> </tr> <tr> <td scope="row"><span class="bigtxt">Vous vous trouvez &agrave; Vancouver&nbsp;et vous composez un num&eacute;ro de <span class="PQcontent">Montr&eacute;al</span><span class="PEcontent NScontent NLcontent NBcontent">.</span></span></td> <td class="alt center" align="center"> <p><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></p> </td> <td align="center"> <p><span class="alt center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></span></p> </td> </tr> </tbody> </table> </div> <div> <div>* Le nombre de minutes comprises dans votre forfait.</div> </div> <div> <p><span class="txtb">N&rsquo;oubliez pas :</span> lorsque vous faites des appels, votre num&eacute;ro de t&eacute;l&eacute;phone est sans importance pour d&eacute;terminer si l&rsquo;appel est local ou interurbain.</p> <p>&nbsp;</p> <p class="link text-right"><strong><a href="#">Haut de page</a></strong></p> <div class="support-divider-primary">&nbsp;</div> <a id="outgoing2" class="bookmark" title="callforward" name="callforward"></a> <h3>Renvoi d&rsquo;appels</h3> <p>Le <span class="txtb">Renvoi d&rsquo;appels<sup>2</sup></span>&nbsp;r&eacute;achemine vos appels entrants sur votre sans-fil vers d'autres num&eacute;ros de t&eacute;l&eacute;phone. Les &eacute;l&eacute;ments qui permettent de d&eacute;terminer si l&rsquo;appel est local ou interurbain sont les suivants :</p> <ul> <li>votre zone d&rsquo;appels locaux (votre zone d&rsquo;appels locaux correspond &agrave; la zone ou &agrave; la d&eacute;limitation g&eacute;ographique<sup>1</sup>&nbsp;associ&eacute;e &agrave; votre num&eacute;ro de t&eacute;l&eacute;phone sans fil);</li> <li>le num&eacute;ro vers lequel votre appel est r&eacute;achemin&eacute;.</li> </ul> Si le num&eacute;ro vers lequel vos appels sont r&eacute;achemin&eacute;s est un num&eacute;ro de la m&ecirc;me zone d&rsquo;appels locaux que le v&ocirc;tre (votre num&eacute;ro de t&eacute;l&eacute;phone sans fil d&eacute;termine votre zone d&rsquo;appels locaux), vos appels r&eacute;achemin&eacute;s seront locaux. Si le num&eacute;ro vers lequel vos appels sont r&eacute;achemin&eacute;s se trouve &agrave; l'ext&eacute;rieur de votre zone d'appels locaux, ces appels seront donc interurbains. <p>&nbsp;</p> <p>L&rsquo;emplacement de votre sans-fil lorsque l&rsquo;appel est r&eacute;achemin&eacute; n&rsquo;a pas d&rsquo;importance!</p> <p>&nbsp;</p> <h3>Sc&eacute;narios - Renvoi d'appels</h3> <table class="table-calls-forwarding" border="0" summary="Sc&eacute;narios - Renvoi d'appel"> <tbody> <tr> <th scope="col">Exemples&nbsp;</th> <th scope="col">Temps d&rsquo;antenne*</th> <th scope="col">Interurbains</th> </tr> <tr> <td scope="row"><span class="bigtxt">Vous avez un num&eacute;ro de <span class="PQcontent">Montr&eacute;al</span>&nbsp;et vous renvoyez vos appels vers un num&eacute;ro de <span class="PQcontent">Montr&eacute;al</span><span class="PEcontent NScontent NLcontent NBcontent">.</span></span></td> <td class="alt center" align="center"> <p><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></p> </td> <td align="center">Non</td> </tr> <tr> <td scope="row"><span class="bigtxt">Vous avez un num&eacute;ro de <span class="PQcontent">Montr&eacute;al</span>&nbsp;et vous renvoyez vos appels vers un num&eacute;ro <span class="ONcontent MBcontent SKcontent">de&nbsp;</span><span class="PEcontent NScontent NLcontent NBcontent">Charlottetown.</span></span></td> <td class="alt center" align="center"> <p><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></p> </td> <td align="center"> <p><span class="alt center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></span></p> </td> </tr> </tbody> </table> </div> <div>* Le nombre de minutes comprises dans votre forfait.</div> <div> <p class="link text-right"><strong><a href="#">Haut de page</a></strong></p> <p>&nbsp;</p> </div> <div class="clearfix"> <p>&nbsp;</p> <div class="support-divider-primary"><br /></div> <div class="col-xs-12"><a id="LDCharges" class="bookmark" title="LDCharges" name="LDCharges"></a> <h3>Trouver les frais d&rsquo;appels interurbains sur votre facture</h3> <p>Pour voir les frais d&rsquo;appels interurbains sur votre facture :</p> <ol> <li>Acc&eacute;dez &agrave;&nbsp;<a href="https://www.fido.ca/pages/#/my-account/view-invoice-history">Mon Compte</a></li> <li>Faites d&eacute;filer votre facture jusqu&rsquo;&agrave; la section du forfait mobile.&nbsp;</li> <li>S&eacute;lectionnez <strong>Sommaire de l&rsquo;utilisation</strong> pour voir les d&eacute;tails de vos frais d&rsquo;appels interurbains.</li> <li>&Agrave; partir du sommaire, vous pouvez s&eacute;lectionner les minutes pour voir les renseignements d&eacute;taill&eacute;s sur les appels faits.</li> </ol></div> <p><img src="/cms/fido/images/support/Mobile usage bill summary example EN.PNG" alt="" /></p> <p>&nbsp;</p> <div class="col-xs-12"><a id="LDPlan" class="bookmark" title="LDPlan" name="LDPlan"></a> <h3>Savoir ce qui est compris dans votre forfait</h3> <p>Pour voir si les appels interurbains sont compris :</p> <ol> <li>Acc&eacute;dez &agrave;&nbsp;<a href="https://www.fido.ca/pages/#/my-account/view-invoice-history">Mon Compte</a></li> <li>Faites d&eacute;filer l&rsquo;affichage jusqu&rsquo;au num&eacute;ro mobile concern&eacute;.&nbsp;</li> <li>S&eacute;lectionnez <strong>Frais mensuels</strong>.</li> <li>Si les appels interurbains sont compris dans votre forfait, ce sera indiqu&eacute; dans la section des d&eacute;tails du forfait et des options.</li> </ol></div> <p><img src="/cms/fido/images/support/Plan details add-ons bill example EN.PNG" alt="" /></p> <p>&nbsp;</p> <div class="faq-container support-seefulldetails"> <div class="faq-question"> <h3>Voir tous les d&eacute;tails</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"><ol> <li>Les limites de ces zones sont d&eacute;finies selon les num&eacute;ros de t&eacute;l&eacute;phone ayant une d&eacute;signation g&eacute;ographique. Des frais d&rsquo;itin&eacute;rance et/ou de temps d&rsquo;antenne peuvent s&rsquo;appliquer en plus des frais d&rsquo;appels interurbains d&eacute;crits ci-dessus.</li> <li>On utilise parfois aussi &laquo;transfert d&rsquo;appel&raquo;.</li> </ol></div> </div> </div> </div> </div> </div> appels interurbains appels locaux interurbain renvoie appel renvoi 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Long Distance Calling

Local call? Long Distance call?

Wireless long distance is different from landline long distance because of the mobility of wireless. With a landline phone, only outgoing long distance calls are charged. However, with a wireless device, you are able to move around, so long distance charges may apply for receiving a call as well.

Understanding Local Calling Areas

With your wireless phone, calls are defined as local or long distance based on local calling areas. Your location at the time of the call, your wireless phone number and the phone number called are all important factors in determining local calling areas and wireless long distance.

Finding out which calls will be charged as long distance is simpler than you might think. Here’s how it works:

 
 

Long Distance Rates

To view the most current rates for long distance:

  1. Go to our Plan Add-on page
  2. Select Long Distance
  3. Select “View preferred international rates.”
  4. Enter the name of the country to get the current rates per minute for you call. 

 

Receiving Incoming Call

When receiving a call, only 2 factors will determine if a call is charged long distance:

  • Your local calling area (Your Local Calling Area is the area or geographic boundary associated with your wireless number.) Your plan will define this for you as Local or Canada-Wide minutes.
  • Your physical location at the time the call is received.
All calls that you receive on your wireless device while your are physically within your local calling area are considered local. All calls that you receive while physically outside of that area are considered long distance. It's as simple as that. If your plan includes Canada-Wide minutes, then you can call any other Canadian number from anywhere in Canada using your minutes without incurring any long distance charges.

 

The phone number or the physical location of the person calling you are irrelevant.


Incoming Call scenarios

 

Examples  Airtime* Long Distance
Within your Local Calling Area
You have a Montréal wireless phone number. You receive a call while you are physically located in Montréal.

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No

Outside your Local Calling Area
You have a Montréal wireless phone number. You receive a call while you are physically located outside the Montréal area (i.e. you are in Toronto).

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*The number of minutes included as part of your plan.
 

Placing Outgoing Call

Just as with incoming calls, only 2 factors determine if an outgoing call is considered long distance:

  • Your physical location at the time the call is placed.
  • The phone number you are calling.
If you dial a number that is local based on your physical location at the time the call is placed, then it is a local call. If you dial a number that is long distance based on your physical location at the time the call is placed, then it is a long distance call. It's that simple.

 

Your wireless number is irrelevant!

If you are calling another mobile phone number, the physical location of the person you are calling is also irrelevant.

Outgoing Calling scenarios

 

 Examples Airtime* Long Distance
You are physically located in Montréal and you are calling a Montréal number.

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No

You are physically located in Montréal and you are calling a Vancouver number.

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You are physically located in Vancouver and you are calling a Montréal number.

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*The number of minutes included as part of your plan.

Remember: when placing outgoing calls, your phone number has no relevance in determining if the call will be local or long distance.

 

 

Call Forwarding

Call Forwarding2 is when an incoming call is routed from your wireless phone number to another number. What determines if a forwarded call is local or long distance is:

  • Your local calling area (Your Local Calling Area is the area or geographic boundary1 associated with your wireless number).
  • The number to which your calls are forwarded.
If the number to which your calls are forwarded is local based on your local calling area (your mobile number determines your local calling area), then your forwarded calls will be local. If the number to which your calls are forwarded is long distance based on your local calling area, then your forwarded calls will be long distance.

 

The location of your wireless device when call is forwarded is irrelevant!

Call Forwarding scenarios

 

  Airtime Long Distance
You have a Montréal number and you forward your calls to a Montréal number.

icon-table-checkmark

No

You have a Montréal and you forward your calls to a Charlottetown number.

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*The number of minutes included as part of your plan.

 

 

Finding Your Long Distance Charges on your bill

To view long distances charges on your digital bill:

  1. Sign in to My Account
  2. Scroll down to the mobile plan section of your bill. 
  3. Select usage summary to view details about your long distance charges. 
  4. From your Usage summary page, you can select the minutes to view a detailed breakdown of the calls made.

 

Finding out what's included in your plan

To see if long distance is included view long distances charges on your digital bill:

  1. Sign in to My Account
  2. Scroll down to the mobile number that you're inquiring about.
  3. Select Monthly Charges.
  4. From your Usage summary page, you can select the minutes to view a detailed breakdown of the calls made.

 

See full details

  1. The boundary is determined by telephone numbers which have specific geographic designations. Roaming and/or airtime charges may apply in addition to long distance charges described above.
  2. Also referred as "Call Transfer".