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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/local-calling] [Accept-Encoding] = [gzip] [True-Client-IP] = [54.198.139.112] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;10;935719826;413232794;7;-1151093806;343;b6f2;2h01;3h37c5f392;4h18a16e9a] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [54.198.139.112, 23.59.251.116] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=10=sn=777FA3AB28910ABF826FC8EB7E8C9E71=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [-2069989076] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [771555119-61ac6639-51455087] [X-Forwarded-For] = [54.198.139.112, 23.59.251.116] [X-dynaTrace-RequestState] = [agentId=0x37c5f392&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content local-calling on =3=srv=10=sn=777FA3AB28910ABF826FC8EB7E8C9E71=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1 /default/main/internet/fido/WORKAREA/common en_US j6ho4rhu 2017-08-24 18:33:06 true site/support j6ho4rhu templatedata/site/support/data/mobile/local-calling 1626296416 2021-07-14 17:01:12 /default/main/internet/fido/STAGING /default/main/internet/fido local-calling 1626290271585 2021-07-14 17:01:12 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/local-calling templatedata/site/support/data/mobile/local-calling 1 true local-calling ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile CoverageTravel faqs BillingPayment, NetworkCoverage BillingBalancePayment 1446492377716 Canada-wide and US/International long distance | Fido Learn more about Fido’s Canada-wide and US/international long distance calling included in plan, and make and receive calls from anywhere in Canada, without incurring any long distance charges. Long Distance Calling <div class="col-xs-12"> <h3>Canada-wide long distance</h3> <p>No need to worry about long distance with Fido if you have Canada-wide calling included in your plan. You can make and receive calls and call any other Canadian number from anywhere in Canada using your minutes, within the Fido network, without incurring any long distance charges.</p> <p><strong>Finding out what's included in your plan</strong></p> <p>To see if Canada-wide is included in your plan, view long distances charges on your digital bill: You can also see if you have preferred international rates there.</p> <ol> <li>Sign in to <a href="https://www.fido.ca/pages/#/my-account/view-invoice-history">My Account</a>.</li> <li>Scroll down to the mobile number that you're inquiring about.</li> <li>Select Monthly Charges.</li> <li>If Canada-wide is included in your plan and if you have preferred international rates, it will show up in your plan details and add-ons sections.</li> </ol> <p><img src="/cms/fido/images/support/Plan details add-ons bill example EN.PNG" alt="" /></p> <p>&nbsp;</p> <p><strong>US &amp; International Long Distance Rates and Add-ons</strong></p> <p>To view the most current standard and preferred rates along with available add-ons for US and international long distance:</p> <ol> <li>Go to our <a href="https://www.fido.ca/consumer/mobile/add-ons">Add-ons page in the Shop section</a>.</li> <li>Select <strong>Long Distance</strong> to view the available Add-ons.</li> <li>For rates, select &ldquo;View preferred international rates.&rdquo;</li> <li>Enter the name of the country to get the current rates per minute for you call. </li> </ol> <div><img src="/cms/fido/images/support/Long Distance Rates EN.PNG" alt="" /><br /></div> <p><strong>You can also see how to check your international long distance usage <a href="https://www.fido.ca/consumer/content/monitoring-usage">here</a>.</strong></p> <div class="col-xs-12"> <h3>Finding Your Long Distance Charges on your bill</h3> <p>To view long distances charges on your digital bill:</p> <ol> <li>Sign in to <a href="https://www.fido.ca/pages/#/my-account/view-invoice-history">My Account</a>.</li> <li>Scroll down to the mobile plan section of your bill.&nbsp;</li> <li>Select usage summary to view details about your long distance charges.&nbsp;</li> <li>From your Usage summary page, you can select the minutes to view a detailed breakdown of the calls made. </li> </ol></div> <p><img src="/cms/fido/images/support/Mobile usage bill summary example EN.PNG" alt="" /></p> <p style="display: inline-block;"><span style="display: inline !important; float: none; background-color: #ffffff; color: #000000; font-family: Verdana,Arial,Helvetica,sans-serif; font-size: 10px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><embed type="text/html" width="560" height="315" src="https://www.youtube.com/embed/_dO9VJ0nO1U?rel=0"></embed><br /></span></p> <p>&nbsp;</p> <p><strong>Here&rsquo;s more info on US &amp; International long distance calls:</strong></p> <ul> <li><a href="#incoming">Incoming Call</a></li> <li><a href="#outgoing">Outgoing Calling</a></li> <li><a href="#callforwarding">Call Forwarding</a></li> <li><a href="#LocalCalls">Local Calls</a></li> </ul> <h3 id="incoming">Receiving Incoming Call</h3> <p>There&rsquo;s no charge for incoming US/International long distance calls if:</p> <ul> <li>You&rsquo;re in Canada on the Fido network at the time the call is received.</li> <li>You have available airtime or unlimited minutes in your plan.</li> </ul> <p><strong>The phone number or the physical location of the person calling you are irrelevant.</strong></p> <h3>Incoming Call scenarios</h3> <p>&nbsp;</p> <table class="table-calls-forwarding" border="0" summary="Incoming Calling scenarios"> <tbody> <tr> <th scope="col">Examples&nbsp;</th> <th scope="col">Airtime*</th> <th scope="col">US/International Long Distance</th> </tr> <tr> <td scope="row">You have a Montreal mobile phone number. You receive a call while you are physically located in Montreal.</td> <td class="alt center" align="center"> <p><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></p> </td> <td align="center"> <p>No</p> </td> </tr> <tr> <td scope="row">You have a Montreal mobile phone number. You receive a call while you are physically located outside the Montreal area (i.e. you are in Toronto).</td> <td class="alt center" align="center"> <p><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></p> </td> <td align="center"> <p>No</p> </td> </tr> </tbody> </table> <p>*The number of minutes included as part of your plan.</p> <p>&nbsp;</p> <p>&nbsp;</p> <p class="link text-right"><strong><a href="#">Top of page</a></strong></p> <div class="support-divider-primary">&nbsp;</div> <h3 id="outgoing">Placing Outgoing Call</h3> <p>Only 2 factors determine if an outgoing call is a US/International long distance:</p> <ul> <li>The phone number you're calling.</li> <li>Your physical location at the time the call is placed.</li> </ul> <p><strong>Your mobile number and the physical location of the person you&rsquo;re calling are irrelevant.</strong></p> <h3>Outgoing Calling scenarios</h3> <p>&nbsp;</p> <table class="table-calls-forwarding" border="0" summary="Incoming Calling scenarios"> <tbody> <tr> <th scope="col">Examples&nbsp;</th> <th scope="col">Airtime*</th> <th scope="col">US/International Long Distance</th> </tr> <tr> <td scope="row">You&rsquo;re physically located in Montreal and you&rsquo;re calling a Montreal number.</td> <td class="alt center" align="center"> <p><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></p> </td> <td align="center"> <p>No</p> </td> </tr> <tr> <td scope="row">You&rsquo;re physically located in Montreal and you&rsquo;re calling a US number.</td> <td class="alt center" align="center"> <p><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></p> </td> <td align="center"> <p><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></p> </td> </tr> <tr> <td scope="row">You&rsquo;re physically located in Montreal and you&rsquo;re calling a number from India.</td> <td class="alt center" align="center"> <p><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></p> </td> <td align="center"> <p><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></p> </td> </tr> </tbody> </table> <p>*The number of minutes included as part of your plan.</p> <p>&nbsp;</p> <p class="link text-right"><strong><a href="#">Top of page</a></strong></p> <div class="support-divider-primary">&nbsp;</div> <h3 id="callforwarding">Call Forwarding</h3> <p>Call Forwarding<sup>2</sup> is when an incoming call is routed from your mobile phone number to another number. What determines if a forwarded call is a US/International long distance is:</p> <p>The number to which your calls are forwarded.</p> <ul> <li>There&rsquo;s no charge if you forward your calls to a Canadian number.</li> <li>There are charges if you forward your calls to a US/International number (i.e. New York, India).</li> </ul> <p><strong>The location of your mobile device when call is forwarded is irrelevant.</strong></p> <h3>Call Forwarding scenarios</h3> <p>&nbsp;</p> <table class="table-calls-forwarding" border="0" summary="Call Forwarding scenarios"> <tbody> <tr> <th scope="col">Examples</th> <th scope="col">Airtime</th> <th scope="col">US/International Long Distance</th> </tr> <tr> <td scope="row">You have a Montreal number and you forward your calls to a Montreal number.</td> <td class="alt center" align="center"> <p><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></p> </td> <td align="center"> <p>No</p> </td> </tr> <tr> <td scope="row">You have a Montreal number and you forward your calls to a New York number.</td> <td class="alt center" align="center"> <p><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></p> </td> <td align="center"> <p><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></p> </td> </tr> </tbody> </table> <p>*The number of minutes included as part of your plan.</p> <p>&nbsp;</p> <p class="link text-right"><strong><a href="#">Top of page</a></strong></p> <div class="support-divider-primary">&nbsp;</div> <h3 id="LocalCalls">Local call? Long Distance call?</h3> <p>If your plan doesn&rsquo;t include Canada-wide, you may be charged for long distance calls. Mobile long distance is different from landline long distance because of the mobility of mobile. With a landline phone, only outgoing long distance calls are charged. However, with a mobile device, you are able to move around, so long distance charges may apply for receiving a call as well.</p> <p><strong>Understanding Local Calling Areas</strong></p> <p>With your mobile phone, calls are defined as local or long distance based on local calling areas. Your location at the time of the call, your mobile phone number and the phone number called are all important factors in determining local calling areas and mobile long distance.</p> <div class="faq-container support-seefulldetails"> <div class="faq-question"> <h3>See full details</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"><ol> <li>The boundary is determined by telephone numbers which have specific geographic designations. Roaming and/or airtime charges may apply in addition to long distance charges described above. </li> <li>Also referred as "Call Transfer".</li> </ol></div> </div> </div> </div> Long distance calls local long distance incoming outgoing Appels partout au Canada et interurbains aux États-Unis et à l’international | Fido Apprenez-en plus sur les appels partout au Canada et les interurbains aux États-Unis et à l’international compris dans votre forfait Fido et découvrez comment faire et recevoir des appels partout au Canada sans avoir à payer de frais d’interurbains. Appels interurbains <div class="col-xs-12"> <h3>Appels interurbains partout au Canada</h3> <p>Avec Fido, vous n&rsquo;avez pas &agrave; vous soucier des appels interurbains si les appels partout au Canada sont compris dans votre forfait. Vous pouvez faire et recevoir des appels et appeler n&rsquo;importe quel autre num&eacute;ro canadien, de partout au Canada, en utilisant vos minutes d&rsquo;appel sur le r&eacute;seau de Fido, sans avoir &agrave; payer de frais d&rsquo;interurbains.</p> <p><strong>Savoir ce qui est compris dans votre forfait</strong></p> <p>Consultez votre facture num&eacute;rique pour savoir si votre forfait comprend les appels partout au Canada et si vous profitez des tarifs internationaux pr&eacute;f&eacute;rentiels.</p> <ol> <li>Acc&eacute;dez &agrave;&nbsp;<a href="https://www.fido.ca/pages/#/my-account/view-invoice-history">Mon Compte</a>.</li> <li>Faites d&eacute;filer la page jusqu&rsquo;au num&eacute;ro de mobile concern&eacute;. </li> <li>S&eacute;lectionnez Frais mensuels.</li> <li>Si votre forfait comprend les appels partout au Canada et si vous profitez des tarifs internationaux pr&eacute;f&eacute;rentiels, la section des d&eacute;tails du forfait et des options l&rsquo;indiquera.</li> </ol> <p><img src="/cms/fido/images/support/Plan details add-ons bill example FR.PNG" alt="" /></p> <p>&nbsp;</p> <p><strong>Tarifs et options pour les appels interurbains aux &Eacute;tats-Unis et &agrave; l&rsquo;international</strong></p> <p>Pour voir les tarifs en vigueur, les tarifs pr&eacute;f&eacute;rentiels et les options d&rsquo;appels interurbains aux &Eacute;tats-Unis et &agrave; l&rsquo;international :</p> <ol> <li>Acc&eacute;dez &agrave; notre page d&rsquo;<a href="https://www.fido.ca/consumer/mobile/add-ons">options pour forfait dans la section Magasiner</a>.</li> <li>S&eacute;lectionnez <strong>Interurbains</strong> pour voir les options disponibles.</li> <li>Pour voir les tarifs, s&eacute;lectionnez Voir les tarifs internationaux pr&eacute;f&eacute;rentiels.</li> <li>Entrez le nom d&rsquo;un pays pour obtenir le tarif &agrave; la minute. </li> </ol> <div><img src="/cms/fido/images/support/Long Distance Rates FR.PNG" alt="" /><br /></div> <p><strong>Vous pouvez d&eacute;couvrir comment consulter votre utilisation des appels interurbains internationaux <a href="https://www.fido.ca/consumer/content/monitoring-usage">ici</a>.</strong></p> <div class="col-xs-12"> <h3>Trouver les frais d&rsquo;appels interurbains sur votre facture</h3> <p>Pour voir les frais d&rsquo;appels interurbains sur votre facture num&eacute;rique :</p> <ol> <li>Acc&eacute;dez &agrave;&nbsp;<a href="https://www.fido.ca/pages/#/my-account/view-invoice-history">Mon Compte</a>.</li> <li>Faites d&eacute;filer votre facture jusqu&rsquo;&agrave; la section du forfait mobile.&nbsp; </li> <li>S&eacute;lectionnez <strong>Sommaire de l&rsquo;utilisation</strong> pour voir les d&eacute;tails de vos frais d&rsquo;appels interurbains.</li> <li>&Agrave; partir du sommaire, vous pouvez s&eacute;lectionner les minutes pour voir les renseignements d&eacute;taill&eacute;s sur les appels faits.</li> </ol></div> <p><img src="/cms/fido/images/support/Mobile monthly charges bill example FR.PNG" alt="" /></p> <p><img src="/cms/fido/images/support/Mobile usage bill summary example FR.PNG" alt="" /></p> <p style="display: inline-block;"><span style="display: inline !important; float: none; background-color: #ffffff; color: #000000; font-family: Verdana,Arial,Helvetica,sans-serif; font-size: 10px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><embed type="text/html" width="560" height="315" src="https://www.youtube.com/embed/uokBl-7orpw?rel=0"></embed><br /></span></p> <p>&nbsp;</p> <p><strong>Voici d&rsquo;autres renseignements sur les appels interurbains aux &Eacute;tats-Unis et &agrave; l&rsquo;international :</strong></p> <ul> <li><a href="#incoming">Appels entrants</a></li> <li><a href="#outgoing">Appels sortants</a></li> <li><a href="#callforwarding">Renvoi d&rsquo;appel</a></li> <li><a href="#LocalCalls">Appels locaux</a></li> </ul> <h3 id="incoming">Recevoir des appels</h3> <p>Les appels interurbains entrants en provenance des &Eacute;tats-Unis et de l&rsquo;international sont sans frais dans les cas suivants :</p> <ul> <li>Vous &ecirc;tes au Canada sur le r&eacute;seau de Fido au moment o&ugrave; l&rsquo;appel est re&ccedil;u. </li> <li>Il vous reste du temps d&rsquo;antenne ou votre forfait comprend des minutes illimit&eacute;es.</li> </ul> <p><strong>Le num&eacute;ro de t&eacute;l&eacute;phone et l&rsquo;emplacement physique de la personne qui vous appelle n&rsquo;ont pas d&rsquo;importance.</strong></p> <h3>Sc&eacute;narios &ndash; Appels entrants</h3> <p>&nbsp;</p> <table class="table-calls-forwarding" border="0" summary="Incoming Calling scenarios"> <tbody> <tr> <th scope="col">Exemples&nbsp;</th> <th scope="col">Temps d&rsquo;antenne*</th> <th scope="col">Appel interurbain aux &Eacute;tats-Unis et &agrave; l&rsquo;international</th> </tr> <tr> <td scope="row">Vous avez un num&eacute;ro de t&eacute;l&eacute;phone mobile de Montr&eacute;al. Vous recevez un appel tandis que vous &ecirc;tes &agrave; Montr&eacute;al.</td> <td class="alt center" align="center"> <p><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></p> </td> <td align="center"> <p>Non</p> </td> </tr> <tr> <td scope="row">Vous avez un num&eacute;ro de t&eacute;l&eacute;phone mobile de Montr&eacute;al. Vous recevez un appel tandis que vous &ecirc;tes &agrave; l&rsquo;ext&eacute;rieur de la zone de Montr&eacute;al (p. ex., vous &ecirc;tes &agrave; Toronto).</td> <td class="alt center" align="center"> <p><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></p> </td> <td align="center"> <p>Non</p> </td> </tr> </tbody> </table> <p>* Le nombre de minutes comprises dans votre forfait.</p> <p>&nbsp;</p> <p class="link text-right"><strong><a href="#">Haut de la page</a></strong></p> <div class="support-divider-primary">&nbsp;</div> <h3 id="outgoing">Faire des appels</h3> <p>Seuls deux facteurs d&eacute;terminent si un appel sortant est un interurbain aux &Eacute;tats-Unis ou &agrave; l&rsquo;international :</p> <ul> <li>Le num&eacute;ro compos&eacute;.</li> <li>L&rsquo;endroit o&ugrave; vous &ecirc;tes au moment o&ugrave; vous faites l&rsquo;appel.</li> </ul> <p><strong>Votre num&eacute;ro de mobile et l&rsquo;emplacement physique de la personne que vous appelez n&rsquo;ont pas d&rsquo;importance.</strong></p> <h3>Sc&eacute;narios &ndash; Appels sortants</h3> <p>&nbsp;</p> <table class="table-calls-forwarding" border="0" summary="Incoming Calling scenarios"> <tbody> <tr> <th scope="col">Examples&nbsp;</th> <th scope="col">Temps d&rsquo;antenne*</th> <th scope="col">Appel interurbain aux &Eacute;tats-Unis et &agrave; l&rsquo;international</th> </tr> <tr> <td scope="row">Vous &ecirc;tes &agrave; Montr&eacute;al et composez un num&eacute;ro de Montr&eacute;al.</td> <td class="alt center" align="center"> <p><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></p> </td> <td align="center"> <p>Non</p> </td> </tr> <tr> <td scope="row">Vous &ecirc;tes &agrave; Montr&eacute;al et composez un num&eacute;ro des &Eacute;tats-Unis.</td> <td class="alt center" align="center"> <p><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></p> </td> <td align="center"> <p><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></p> </td> </tr> <tr> <td scope="row">Vous &ecirc;tes &agrave; Montr&eacute;al et composez un num&eacute;ro de l&rsquo;Inde.</td> <td class="alt center" align="center"> <p><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></p> </td> <td align="center"> <p><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></p> </td> </tr> </tbody> </table> <p>* Le nombre de minutes comprises dans votre forfait.</p> <p>&nbsp;</p> <p class="link text-right"><strong><a href="#">Haut de la page</a></strong></p> <div class="support-divider-primary">&nbsp;</div> <h3 id="callforwarding">Renvoi d&rsquo;appel</h3> <p>Renvoi d&rsquo;appel<sup>2</sup> &ndash; quand un appel entrant est achemin&eacute; de votre num&eacute;ro de mobile &agrave; un autre num&eacute;ro. Les &eacute;l&eacute;ments qui permettent de d&eacute;terminer si l&rsquo;appel achemin&eacute; est un appel interurbain aux &Eacute;tats-Unis ou &agrave; l&rsquo;international sont les suivants :</p> <p>Le num&eacute;ro vers lequel votre appel est r&eacute;achemin&eacute;.</p> <ul> <li>Il n&rsquo;y a aucuns frais si vous r&eacute;acheminez vos appels &agrave; un num&eacute;ro canadien.</li> <li>Des frais s&rsquo;appliquent si vous r&eacute;acheminez vos appels &agrave; un num&eacute;ro am&eacute;ricain ou international (p. ex., New York ou Inde).</li> </ul> <p><strong>L&rsquo;emplacement de votre mobile lorsque l&rsquo;appel est r&eacute;achemin&eacute; n&rsquo;a pas d&rsquo;importance.</strong></p> <h3>Sc&eacute;narios &ndash; Renvoi d&rsquo;appel</h3> <p>&nbsp;</p> <table class="table-calls-forwarding" border="0" summary="Call Forwarding scenarios"> <tbody> <tr> <th scope="col">Exemples</th> <th scope="col">Temps d&rsquo;antenne</th> <th scope="col">Appel interurbain aux &Eacute;tats-Unis et &agrave; l&rsquo;international</th> </tr> <tr> <td scope="row">Vous avez un num&eacute;ro de Montr&eacute;al et vous r&eacute;acheminez vos appels vers un num&eacute;ro de Montr&eacute;al.</td> <td class="alt center" align="center"> <p><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></p> </td> <td align="center"> <p>Non</p> </td> </tr> <tr> <td scope="row">Vous avez un num&eacute;ro de Montr&eacute;al et vous r&eacute;acheminez vos appels vers un num&eacute;ro de New York.</td> <td class="alt center" align="center"> <p><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></p> </td> <td align="center"> <p><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></p> </td> </tr> </tbody> </table> <p>* Le nombre de minutes comprises dans votre forfait.</p> <p>&nbsp;</p> <p class="link text-right"><strong><a href="#">Haut de la page</a></strong></p> <div class="support-divider-primary">&nbsp;</div> <h3 id="LocalCalls">Appel local? Appel interurbain?</h3> <p>Si votre forfait ne comprend pas les appels partout au Canada, des frais d&rsquo;appels interurbains pourraient vous &ecirc;tre factur&eacute;s. Les appels interurbains faits &agrave; partir d&rsquo;un mobile et d&rsquo;une ligne fixe sont trait&eacute;s diff&eacute;remment en raison de la mobilit&eacute; de l&rsquo;appareil. Si un client utilise une ligne fixe, seuls les interurbains sortants sont factur&eacute;s. Par contre, avec un appareil mobile, comme vous pouvez vous d&eacute;placer, des frais d&rsquo;interurbain pourraient &ecirc;tre factur&eacute;s en plus pour les appels que vous recevez.</p> <p><strong>Comprendre les zones d&rsquo;appels locaux</strong></p> <p>Si vous utilisez votre mobile, les zones d&rsquo;appels locaux d&eacute;terminent si un appel est local ou interurbain. L&rsquo;endroit o&ugrave; vous vous trouvez au moment de l&rsquo;appel, votre num&eacute;ro de mobile et le num&eacute;ro de t&eacute;l&eacute;phone que vous composez sont des &eacute;l&eacute;ments importants pour d&eacute;terminer les zones d&rsquo;appels locaux et le traitement des appels interurbains.</p> <div class="faq-container support-seefulldetails"> <div class="faq-question"> <h3>Voir tous les d&eacute;tails</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"><ol> <li>Les limites de ces zones sont d&eacute;finies par la d&eacute;signation g&eacute;ographique des num&eacute;ros de t&eacute;l&eacute;phone. Des frais d&rsquo;itin&eacute;rance et/ou de temps d&rsquo;antenne peuvent s&rsquo;appliquer en plus des frais d&rsquo;appels interurbains d&eacute;crits ci-dessus.</li> <li>On utilise parfois aussi le terme &laquo; Transfert d&rsquo;appel &raquo;.</li> </ol></div> </div> </div> </div> appels interurbains appels locaux interurbain renvoie appel renvoi 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Long Distance Calling

Canada-wide long distance

No need to worry about long distance with Fido if you have Canada-wide calling included in your plan. You can make and receive calls and call any other Canadian number from anywhere in Canada using your minutes, within the Fido network, without incurring any long distance charges.

Finding out what's included in your plan

To see if Canada-wide is included in your plan, view long distances charges on your digital bill: You can also see if you have preferred international rates there.

  1. Sign in to My Account.
  2. Scroll down to the mobile number that you're inquiring about.
  3. Select Monthly Charges.
  4. If Canada-wide is included in your plan and if you have preferred international rates, it will show up in your plan details and add-ons sections.

 

US & International Long Distance Rates and Add-ons

To view the most current standard and preferred rates along with available add-ons for US and international long distance:

  1. Go to our Add-ons page in the Shop section.
  2. Select Long Distance to view the available Add-ons.
  3. For rates, select “View preferred international rates.”
  4. Enter the name of the country to get the current rates per minute for you call.

You can also see how to check your international long distance usage here.

Finding Your Long Distance Charges on your bill

To view long distances charges on your digital bill:

  1. Sign in to My Account.
  2. Scroll down to the mobile plan section of your bill. 
  3. Select usage summary to view details about your long distance charges. 
  4. From your Usage summary page, you can select the minutes to view a detailed breakdown of the calls made.


 

Here’s more info on US & International long distance calls:

Receiving Incoming Call

There’s no charge for incoming US/International long distance calls if:

  • You’re in Canada on the Fido network at the time the call is received.
  • You have available airtime or unlimited minutes in your plan.

The phone number or the physical location of the person calling you are irrelevant.

Incoming Call scenarios

 

Examples  Airtime* US/International Long Distance
You have a Montreal mobile phone number. You receive a call while you are physically located in Montreal.

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No

You have a Montreal mobile phone number. You receive a call while you are physically located outside the Montreal area (i.e. you are in Toronto).

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No

*The number of minutes included as part of your plan.

 

 

 

Placing Outgoing Call

Only 2 factors determine if an outgoing call is a US/International long distance:

  • The phone number you're calling.
  • Your physical location at the time the call is placed.

Your mobile number and the physical location of the person you’re calling are irrelevant.

Outgoing Calling scenarios

 

Examples  Airtime* US/International Long Distance
You’re physically located in Montreal and you’re calling a Montreal number.

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No

You’re physically located in Montreal and you’re calling a US number.

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You’re physically located in Montreal and you’re calling a number from India.

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*The number of minutes included as part of your plan.

 

 

Call Forwarding

Call Forwarding2 is when an incoming call is routed from your mobile phone number to another number. What determines if a forwarded call is a US/International long distance is:

The number to which your calls are forwarded.

  • There’s no charge if you forward your calls to a Canadian number.
  • There are charges if you forward your calls to a US/International number (i.e. New York, India).

The location of your mobile device when call is forwarded is irrelevant.

Call Forwarding scenarios

 

Examples Airtime US/International Long Distance
You have a Montreal number and you forward your calls to a Montreal number.

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No

You have a Montreal number and you forward your calls to a New York number.

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*The number of minutes included as part of your plan.

 

 

Local call? Long Distance call?

If your plan doesn’t include Canada-wide, you may be charged for long distance calls. Mobile long distance is different from landline long distance because of the mobility of mobile. With a landline phone, only outgoing long distance calls are charged. However, with a mobile device, you are able to move around, so long distance charges may apply for receiving a call as well.

Understanding Local Calling Areas

With your mobile phone, calls are defined as local or long distance based on local calling areas. Your location at the time of the call, your mobile phone number and the phone number called are all important factors in determining local calling areas and mobile long distance.

See full details

  1. The boundary is determined by telephone numbers which have specific geographic designations. Roaming and/or airtime charges may apply in addition to long distance charges described above.
  2. Also referred as "Call Transfer".