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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/bring-your-number] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.235.56.11] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;19;-1035449964;403877066;7;-1151093806;311;3a8d;2h01;3hc2484994;4h1812acca] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.235.56.11, 23.46.238.140] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=19=sn=D1A1F3C6E7F56708A12E5B28DADB9BF2=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [-770018762] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [4f7b6c79-61078753-13cf06d] [X-Forwarded-For] = [3.235.56.11, 23.46.238.140] [X-dynaTrace-RequestState] = [agentId=0xc2484994&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content bring-your-number on =3=srv=19=sn=D1A1F3C6E7F56708A12E5B28DADB9BF2=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1 /default/main/internet/fido/WORKAREA/common en_US j6ho4rk3 2017-08-24 18:33:04 true site/support j6ho4rk3 templatedata/site/support/data/mobile/bring-your-number 1625240510 2021-07-02 12:03:54 /default/main/internet/fido/STAGING /default/main/internet/fido bring-your-number 1625241140173 2021-07-02 12:03:54 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/bring-your-number templatedata/site/support/data/mobile/bring-your-number 1 true bring-your-number ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile GetStarted how_tos LifeCycleStage PreInstallation 1446047954684 Bring your number | Fido Support Bring your number to Fido in a few easy steps Bring your number to Fido <p>It&rsquo;s easy to bring your number to Fido from another service provider. As soon as you have a Fido SIM and a temporary number active with us, we can start a request!</p> <p>Here&rsquo;s everything you need to know on how to bring your number over to Fido.</p> <!-- <h3>Bring your number to Fido in a few easy steps!</h3> --> <h3>Step 1 - Confirm if your number is eligible</h3> <p>First, verify that your number is eligible for transfer.</p> <ul> <li>Don&rsquo;t cancel your current service or remove your SIM card, your number must be active to be transferred&mdash;It will cancel automatically when the transfer is complete. </li> <li>Only active mobile, landline or fax number are transferable.</li> </ul> <h3>Step 2 - Start your transfer request with us</h3> <p>Once you have your Fido SIM and an active number with us, you&rsquo;ll need some information from your previous provider:</p> <ul> <li>Mobile service provider, one of the following: account number, PIN or password, IMEI or ESN. </li> <li>Landline service provider: billing name and service address.</li> <li>Note: the account must be under the same last name as your Fido account.</li> </ul> <p>You can <a href="https://www.fido.ca/consumer/contact-us/shop-at-fido">contact us</a> or visit a <a href="https://www.fido.ca/stores/">Fido Store</a> to start your transfer request.</p> <h3>Step 3 - Confirm and complete your transfer</h3> <p>After your request is sent, keep an eye on the number you&rsquo;re transferring!</p> <ul class="arrowListe"> <li>You&rsquo;ll receive a text message from your previous provider. You must respond YES to the text message within 90 minutes to confirm the transfer. </li> <li>Mobile number transfer: usually completed within 2.5 hours.</li> <li>Landline number transfer: usually take about 2 business days.</li> </ul> <p>You&rsquo;ll receive a text message from us when the transfer of your number is complete.</p> <h2>FAQs</h2> <h3>My transfer hasn&rsquo;t completed yet?</h3> <ul> <li>The transfer will be cancelled if you reject the request by replying NO, fail to respond within 90 minutes or if the info submitted isn't valid </li> <li>You must have your previous provider's SIM in your phone to get the text message.</li> <li>Landline-to-mobile transfers may take longer depending on the complexity of the number transfer from your current provider. </li> </ul> <h3>Is there a charge to transfer my number?</h3> <p>There&rsquo;s no charge to transfer your number over, but you are responsible for any contractual obligations, including payment of early cancellation fees to your current provider (if applicable).</p> <h3>Can I bring my phone or get a new one?</h3> <p>Both options are available.</p> <ul> <li>If you plan to bring your own phone to Fido, you&rsquo;ll need to get a Fido SIM card.</li> <li>You can get a new <a href="https://www.fido.ca/phones/">phone</a> online or go to a <a href="https://www.fido.ca/stores/">Fido Store</a></li> </ul> <p>You'll receive a temporary number with your new Fido service. Your <a href="https://www.fido.ca/consumer/contact-us/shop-at-fido">Fido Specialist</a> will then start a request to transfer your number.</p> <h3>What will happen with my voicemail?</h3> <p>Your voicemail may reset during the transfer. It&rsquo;s best to retrieve all your messages before starting a transfer request.</p> transfer number port in port Fido number transfer phone number Transférez votre numéro chez Fido | Soutien Fido transférez, transferabilité, transfere, fournisseur, eligibilité, compte, gestion Transférez votre numéro chez Fido <p>Transf&eacute;rer votre num&eacute;ro d&rsquo;un autre fournisseur chez Fido, c&rsquo;est facile! D&egrave;s que vous avez une carte SIM Fido et un num&eacute;ro temporaire actif chez nous, on peut commencer une demande!</p> <p>Voici tout ce que vous devez savoir sur le transfert de votre num&eacute;ro chez Fido.</p> <h3>&Eacute;tape 1 &ndash; Assurez-vous que votre num&eacute;ro est admissible</h3> <p>Tout d&rsquo;abord, v&eacute;rifiez que votre num&eacute;ro est admissible au transfert.</p> <ul> <li>N&rsquo;annulez pas votre service actuel et ne retirez pas votre carte SIM. Votre num&eacute;ro doit &ecirc;tre actif pour &ecirc;tre transf&eacute;r&eacute;. Il sera annul&eacute; automatiquement lorsque le transfert sera termin&eacute;. </li> <li>Seuls les transferts d&rsquo;un service mobile, d&rsquo;un service filaire ou d&rsquo;un num&eacute;ro de t&eacute;l&eacute;copieur sont possibles. </li> </ul> <h3>&Eacute;tape 2 &ndash; Commencez votre demande de transfert avec nous</h3> <p>Une fois que vous aurez votre carte SIM Fido et un num&eacute;ro actif chez nous, vous aurez besoin de renseignements de votre ancien fournisseur :</p> <ul> <li>Fournisseur de services mobiles, un des &eacute;l&eacute;ments suivants : num&eacute;ro de compte, NIP ou mot de passe, IMEI ou ESN. </li> <li>Fournisseur de services filaires : nom figurant sur la facture et adresse de service.</li> <li>Remarque : Le nom de famille inscrit au compte doit &ecirc;tre le m&ecirc;me que pour votre compte Fido. </li> </ul> <p>Vous pouvez <a href="https://www.fido.ca/consumer/contact-us/shop-at-fido">nous contacter</a> ou vous rendre dans un <a href="https://www.fido.ca/stores/">magasin Fido</a> pour commencer votre demande de transfert.</p> <h3>&Eacute;tape 3 &ndash; Confirmez et terminez votre transfert</h3> <p>Une fois votre demande envoy&eacute;e, surveillez l&rsquo;appareil associ&eacute; au num&eacute;ro que vous transf&eacute;rez!</p> <ul> <li>Vous allez recevoir un texto de votre ancien fournisseur. Vous devez r&eacute;pondre OUI au texto dans les 90 minutes pour confirmer le transfert. </li> <li>Le transfert d&rsquo;un num&eacute;ro de mobile est normalement effectu&eacute; en deux heures et demie. </li> <li>Le transfert d&rsquo;un num&eacute;ro de ligne filaire prend habituellement environ deux jours ouvrables. </li> </ul> <p>On va vous envoyer un texto une fois le transfert de votre num&eacute;ro effectu&eacute;.</p> <h2>FAQ</h2> <h3>Mon transfert n&rsquo;est pas encore effectu&eacute;?</h3> <ul> <li>Le transfert sera annul&eacute; si vous rejetez la demande en r&eacute;pondant NON, si vous ne r&eacute;pondez pas dans les 90 minutes ou si les renseignements fournis ne sont pas valides. </li> <li>La carte SIM de votre ancien fournisseur doit &ecirc;tre install&eacute;e dans votre t&eacute;l&eacute;phone pour que vous puissiez recevoir le texto. </li> <li>Les transferts de ligne filaire &agrave; mobile peuvent prendre plus de temps selon la complexit&eacute; du processus de transfert de num&eacute;ro de votre fournisseur actuel. </li> </ul> <h3>Y a-t-il des frais pour transf&eacute;rer mon num&eacute;ro?</h3> <p>Il n&rsquo;y a aucuns frais pour transf&eacute;rer votre num&eacute;ro, mais vous &ecirc;tes responsable de toute obligation contractuelle, y compris le paiement de frais de r&eacute;siliation anticip&eacute;e &agrave; votre fournisseur actuel (le cas &eacute;ch&eacute;ant).</p> <h3>Puis-je apporter mon t&eacute;l&eacute;phone ou en obtenir un nouveau?</h3> <p>Les deux options sont offertes.</p> <ul> <li>Si vous comptez apporter votre t&eacute;l&eacute;phone chez Fido, vous devrez obtenir une carte SIM Fido.</li> <li>Vous pouvez obtenir un nouveau <a href="https://www.fido.ca/telephones/">t&eacute;l&eacute;phone</a> en ligne ou vous rendre dans un <a href="https://www.fido.ca/stores/">magasin Fido</a>.</li> </ul> <p>Vous allez obtenir un num&eacute;ro de t&eacute;l&eacute;phone temporaire en vous abonnant &agrave; votre nouveau service Fido. Votre <a href="https://www.fido.ca/consumer/contact-us/shop-at-fido?setLanguage=fr">sp&eacute;cialiste de Fido</a> va ensuite soumettre une demande pour entamer le processus de transfert de num&eacute;ro.</p> <h3>Qu&rsquo;adviendra-t-il de ma messagerie vocale?</h3> <p>Votre messagerie vocale pourrait &ecirc;tre r&eacute;initialis&eacute;e pendant le transfert. Il est pr&eacute;f&eacute;rable de r&eacute;cup&eacute;rer tous vos messages avant de commencer une demande de transfert.</p> transférez transferabilité fournisseur eligibilité 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Bring your number to Fido

It’s easy to bring your number to Fido from another service provider. As soon as you have a Fido SIM and a temporary number active with us, we can start a request!

Here’s everything you need to know on how to bring your number over to Fido.

Step 1 - Confirm if your number is eligible

First, verify that your number is eligible for transfer.

  • Don’t cancel your current service or remove your SIM card, your number must be active to be transferred—It will cancel automatically when the transfer is complete.
  • Only active mobile, landline or fax number are transferable.

Step 2 - Start your transfer request with us

Once you have your Fido SIM and an active number with us, you’ll need some information from your previous provider:

  • Mobile service provider, one of the following: account number, PIN or password, IMEI or ESN.
  • Landline service provider: billing name and service address.
  • Note: the account must be under the same last name as your Fido account.

You can contact us or visit a Fido Store to start your transfer request.

Step 3 - Confirm and complete your transfer

After your request is sent, keep an eye on the number you’re transferring!

  • You’ll receive a text message from your previous provider. You must respond YES to the text message within 90 minutes to confirm the transfer.
  • Mobile number transfer: usually completed within 2.5 hours.
  • Landline number transfer: usually take about 2 business days.

You’ll receive a text message from us when the transfer of your number is complete.

FAQs

My transfer hasn’t completed yet?

  • The transfer will be cancelled if you reject the request by replying NO, fail to respond within 90 minutes or if the info submitted isn't valid
  • You must have your previous provider's SIM in your phone to get the text message.
  • Landline-to-mobile transfers may take longer depending on the complexity of the number transfer from your current provider.

Is there a charge to transfer my number?

There’s no charge to transfer your number over, but you are responsible for any contractual obligations, including payment of early cancellation fees to your current provider (if applicable).

Can I bring my phone or get a new one?

Both options are available.

  • If you plan to bring your own phone to Fido, you’ll need to get a Fido SIM card.
  • You can get a new phone online or go to a Fido Store

You'll receive a temporary number with your new Fido service. Your Fido Specialist will then start a request to transfer your number.

What will happen with my voicemail?

Your voicemail may reset during the transfer. It’s best to retrieve all your messages before starting a transfer request.