fido/content on false false [Cookie] = [dtCookie=92DB434189F26C4A8C1DA323BA79F9AE] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [-1642475075] [True-Client-IP] = [54.167.15.6] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=2000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;-883859216;202638360;2;-883859216;202638360;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.167.15.6, 184.28.36.204] [X-dynaTrace-Application] = [Fido.ca] [X-Forwarded-For] = [54.167.15.6, 184.28.36.204] content bring-your-number MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions support getcurious_faq Store Locator storelocator easyloginriverpage fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on 92DB434189F26C4A8C1DA323BA79F9AE

We noticed that you're not using the latest version of your browser.

You'll still be able to use our site, but it might not work or look the way it's supposed to. We recommend upgrading your browser.

Exit
More

We noticed that you're not using the latest version of your browser.

You'll still be able to use our site, but it might not work or look the way it's supposed to. We recommend upgrading your browser.

Exit
Less

If you're unable to download the latest version of Internet Explorer, please ensure you have compatibility view turned off.

How to disable compatibility view

  1. Open Internet Explorer.
  2. Click on the Tools menu (you may have to press Alt to bring up the menu).
  3. If the Compatibility View box is checked, click to remove checkmark.
  4. Click Tools again.
  5. Select Compatibility View Settings.
    • Make sure "rogers.com" is not listed under "Websites you've added to Compatibility View."
  6. Close and reopen Internet Explorer.
  7. Go to rogers.com.

Support

com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [Cookie] = [dtCookie=92DB434189F26C4A8C1DA323BA79F9AE] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [-1642475075] [True-Client-IP] = [54.167.15.6] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=2000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;-883859216;202638360;2;-883859216;202638360;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.167.15.6, 184.28.36.204] [X-dynaTrace-Application] = [Fido.ca] [X-Forwarded-For] = [54.167.15.6, 184.28.36.204] content bring-your-number on 92DB434189F26C4A8C1DA323BA79F9AE /default/main/internet/fido/WORKAREA/common en_US j6ho4rk3 2017-08-24 18:33:04 site/support j6ho4rk3 templatedata/site/support/data/mobile/bring-your-number 1503613984 2017-09-07 05:17:54 /default/main/internet/fido/STAGING /default/main/internet/fido bring-your-number 1504245762223 2017-09-07 05:17:54 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/bring-your-number templatedata/site/support/data/mobile/bring-your-number true bring-your-number ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile GetStarted how_tos LifeCycleStage PreInstallation 1446047954684 Bring your number | Fido Support switch, bringing, bring, provider, transfer, portability, eligibility, account, management Bring your number - Local number portability <p>Local number portability (LNP) enables you to keep your current phone number when transferring your wireless or landline service to another wireless or landline carrier. Once you ask to transfer a telephone number, a request is sent to your former carrier which initiates the process in order to complete your number transfer.</p> <h3>Bring your number to Fido in a few easy steps!</h3> <div class="faq-container"> <div class="faq-question"> <h3>Step 1 &ndash; Check your eligibility</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>First, validate if your number is <a href="/web/page/portal/Fido/LNPEligibilityCheck">eligible.</a></p> <ul> <li>Only transfers from an active wireless, landline or fax number are possible. Pager numbers cannot be transferred.</li> <li>If you cancel your service with your current service provider before transferring your number, you&rsquo;ll lose that number and you won&rsquo;t be able to transfer it to Fido.</li> <li>You will need to fulfill any contractual obligations including payment of early cancellation fees to your old service provider (if applicable). <ul> <li>A telephone number transfer is similar to other situations where a customer is breaking a contract &ndash; you might be obligated to pay early termination fees and any outstanding balance.</li> <li>You will continue to receive invoices from your old service provider for service fees up to the date your number transfer is completed.</li> </ul> </li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Step 2 &ndash; Place your transfer request</h3> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <div class="rui-support-resulttypes support-tabs"> <ul class="tablist"> <li class="col-xs-12 col-sm-6"><a href="#have-phone"><span>Already have your new Fido phone<br /> and a temporary number?</span></a></li> <li class="col-xs-12 col-sm-6"><a href="#need-phone">Need to purchase <br />a new Fido phone?</a></li> </ul> </div> <div class="tab-content"> <div id="have-phone" class="tab-pane"> <p>If you ordered your Fido service online or over the phone, you must contact Fido- at 1-888-481-3436 to complete the transfer. Ensure you have the following information to complete the transfer request.</p> <div class="rui-support-resulttypes support-tabs"> <ul class="tablist"> <li class="col-xs-12 col-sm-6"><a href="#have-phone-wireless"><span>Transferring a wireless number</span></a></li> <li class="col-xs-12 col-sm-6"><a href="#have-phone-landline"> Transferring a landline number</a></li> </ul> </div> <div class="tab-content"> <div id="have-phone-wireless" class="tab-pane"> <ul> <li>Your current wireless phone number and most recent monthly bill, OR</li> <li>Your phone number and one of the following: your account number from a recent wireless bill, your password/PIN (this is the pin/password used to access your account, not you voicemail PIN) or your phone&rsquo;s Electronic Serial Number/Mobile Equipment Identifier (ESN/MEID) number which is located on the back of your phone under the battery.</li> </ul> </div> <div id="have-phone-landline" class="tab-pane"> <ul> <li>The most recent monthly bill as we require your name exactly as it appears on your bill.</li> <li>The physical address where you service is installed. This can be different than your billing address (if your bill is sent to a Rural Road Address or P.O. box then contact your old service provider to acquire the address they have on record).</li> </ul> </div> </div> </div> <div id="need-phone" class="tab-pane"> <ul> <li>You will continue to receive invoices from your old service provider for service fees up to the date your number transfer is completed.</li> <li>If you plan to bring your own device to Fido you may need to purchase a Fido SIM card as phones are often incompatible between different carriers' networks. Ensure you have the following information to complete the phone number request.</li> </ul> <p>If you activate your new service in a Fido store your transfer will be completed automatically, simply present the information below to the representative. We will give you a temporary number which will be automatically replaced by the number you are transferring once the process is complete.</p> <div class="rui-support-resulttypes support-tabs"> <ul class="tablist"> <li class="col-xs-12 col-sm-6"><a href="#need-phone-wireless"><span>Transferring a wireless number</span></a></li> <li class="col-xs-12 col-sm-6"><a href="#need-phone-landline"> Transferring a landline number</a></li> </ul> </div> <div class="tab-content"> <div id="need-phone-wireless" class="tab-pane"> <ul> <li>Your currently wireless phone number and most recent monthly bill, OR</li> <li>Your phone number and one of the following: your account number from a recent wireless bill, your password/PIN (this is the password/pin used to access your account not you voicemail pin) or you phone&rsquo;s Electronic Serial Number/Mobile Equipment Identifier (ESN/MEID) number which is located on the back of your phone under the battery.</li> </ul> </div> <div id="need-phone-landline" class="tab-pane"> <ul> <li>The most recent monthly bill as we require your name exactly as it appears on your bill.</li> <li>The physical address where your service is installed. This can be different than your billing address (If you billing to a Rural Road Address or P.O. box then contact your old service provider to acquire the address they have on record). </li> </ul> </div> </div> <p>Get a new <a href="/web/page/portal/Fido/devices">phone</a> and <a href="/web/page/portal/Fido/MonthlyPlans/Group12">plan</a> or go to a <a href="/web/page/portal/Fido/StoreLocator">Fido store</a>.</p> </div> </div> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Step 3 &ndash; The transfer is complete</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <ul class="arrowListe"> <li>You will receive a text message once your phone number transfer is complete. <ul class="arrowListe"> <li>You can view the <a class="linkclick" href="/web/page/portal/Fido/LNPPortStatusCheck"> status of your number transfer</a> at any time.</li> </ul> </li> <li>Transfers are usually completed within 1 hour but may take longer depending on the complexity of the number transfer from your old service provider. <ul class="arrowListe"> <li>Transfers from landline to wireless can take up to 3 business days.</li> </ul> </li> </ul> </div> </div> </div> switch bring your number Transférez votre numéro chez Fido | Soutien Fido transférez, transferabilité, transfere, fournisseur, eligibilité, compte, gestion Transférez votre numéro chez Fido <p>La transf&eacute;rabilit&eacute; des num&eacute;ros locaux vous permet de conserver votre num&eacute;ro de t&eacute;l&eacute;phone sans fil ou filaire si vous passez &agrave; un autre fournisseur de services sans-fil ou filaires. D&egrave;s que vous demandez le transfert de votre num&eacute;ro de t&eacute;l&eacute;phone, la demande sera achemin&eacute;e &agrave; votre ancien fournisseur, ce qui mettra en branle le processus de transfert de votre num&eacute;ro.</p> <h3>Transf&eacute;rez votre num&eacute;ro chez Fido en quelques &eacute;tapes faciles!</h3> <div class="faq-container"> <div class="faq-question"> <h3>&Eacute;tape 1 &ndash; V&eacute;rifiez votre admissibilit&eacute;</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Tout d'abord, validez si votre num&eacute;ro est <a class="linkclick" href="/web/page/portal/Fido/LNPEligibilityCheck">admissible au transfert.</a></p> <ul class="arrowListe"> <li>Seules les transferts d&rsquo;un num&eacute;ro de t&eacute;l&eacute;phone sans fil, d&rsquo;un num&eacute;ro de t&eacute;l&eacute;phone filaire ou d&rsquo;un num&eacute;ro de t&eacute;l&eacute;copieur sont possibles. Un num&eacute;ro utilis&eacute; pour les services de t&eacute;l&eacute;avertisseur ne peut pas &ecirc;tre transf&eacute;r&eacute;. </li> <li class="txtb">Si vous annulez votre service aupr&egrave;s de votre fournisseur de service actuel avant de transf&eacute;rer votre num&eacute;ro, vous perdrez ce num&eacute;ro et ne pourrez pas le transf&eacute;rer chez Fido.</li> <li> <span class="txtb">Vous &ecirc;tes tenu de remplir vos obligations contractuelles envers ce fournisseur, notamment le paiement de frais de r&eacute;siliation anticip&eacute;e</span> (s'il y a lieu). <ul class="arrowListe"> <li>Un transfert de num&eacute;ro est similaire &agrave; une rupture d&rsquo;engagement - vous pourriez &ecirc;tre tenu de payer des frais de r&eacute;siliation anticip&eacute;e ou n'importe quel montant d&ucirc;.</li> <li>Votre ancien fournisseur continuera de vous facturer les frais de service jusqu'&agrave; la date o&ugrave; le transfert sera effectu&eacute;.</li> </ul> </li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>&Eacute;tape 2 &ndash; Faites une demande de transfert</h3> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <div class="rui-support-resulttypes support-tabs"> <ul class="tablist"> <li class="col-xs-12 col-sm-6"><a href="#have-phone">Vous avez d&eacute;j&agrave; votre nouveau<br /> num&eacute;ro de t&eacute;l&eacute;phone Fido<br /> et un num&eacute;ro temporaire?</a></li> <li class="col-xs-12 col-sm-6"><a href="#need-phone">Vous devez vous<br /> procurer un nouveau<br /> t&eacute;l&eacute;phone Fido?</a></li> </ul> </div> <div class="tab-content"> <div id="have-phone" class="tab-pane"> <p>Si vous avez command&eacute; votre service Fido en ligne ou par t&eacute;l&eacute;phone, vous devez communiquer avec Fido au 1 888 481 3436 pour effectuer le transfert. Assurez-vous d'avoir les renseignements ci-dessous avant de faire la demande de transfert de num&eacute;ro.</p> <div class="rui-support-resulttypes support-tabs"> <ul class="tablist"> <li class="col-xs-12 col-sm-6"><a href="#have-phone-wireless">Pour le transfert d&rsquo;un num&eacute;ro sans-fil</a></li> <li class="col-xs-12 col-sm-6"><a href="#have-phone-landline"> Pour le transfert d&rsquo;un num&eacute;ro filaire</a></li> </ul> </div> <div class="tab-content"> <div id="have-phone-wireless" class="tab-pane"> <ul> <li>Votre num&eacute;ro de t&eacute;l&eacute;phone sans fil et votre plus r&eacute;cente facture mensuelle, OU</li> <li>Votre num&eacute;ro de t&eacute;l&eacute;phone et un des &eacute;l&eacute;ments suivants : votre num&eacute;ro de compte provenant d&lsquo;une facture sans-fil r&eacute;cente, votre mot de passe/NIP (pour acc&eacute;der &agrave; votre compte, pas celui pour acc&eacute;der &agrave; votre messagerie vocale) ou les num&eacute;ros de s&eacute;rie &eacute;lectronique/d'identit&eacute; d'&eacute;quipement mobile (NS&Eacute;/MEID) situ&eacute;s &agrave; l'arri&egrave;re de l'appareil sous la pile.</li> </ul> </div> <div id="have-phone-landline" class="tab-pane"> <ul> <li>Votre plus r&eacute;cente facture mensuelle, car nous avons besoin de votre nom exactement comme il figure sur votre facture.</li> <li>L&rsquo;adresse o&ugrave; le service est install&eacute;. Il peut s&rsquo;agir d&rsquo;une adresse diff&eacute;rente de l&rsquo;adresse de facturation. (Si vos factures sont envoy&eacute;es &agrave; une adresse de route rurale ou &agrave; une case postale, communiquez avec votre ancien fournisseur de service pour conna&icirc;tre l&rsquo;adresse qui figure dans votre dossier.)</li> </ul> </div> </div> </div> <div id="need-phone" class="tab-pane"> <ul> <li>Votre ancien fournisseur continuera de vous facturer les frais de service jusqu'&agrave; la date o&ugrave; le transfert de votre num&eacute;ro aura &eacute;t&eacute; effectu&eacute;.</li> <li>Si vous pr&eacute;voyez apporter votre appareil chez Fido, vous devrez peut-&ecirc;tre vous procurer une carte SIM Fido, car souvent les t&eacute;l&eacute;phones ne peuvent passer du r&eacute;seau d&rsquo;un fournisseur &agrave; l&rsquo;autre. Assurez-vous d&rsquo;avoir les renseignements ci-dessous avant de faire la demande de transfert de num&eacute;ro.</li> </ul> <p>Si vous faites l'activation de votre nouveau service au magasin Fido, le transfert sera effectu&eacute; automatiquement. Vous n&rsquo;avez qu&rsquo;&agrave; pr&eacute;senter les renseignements ci-dessous au repr&eacute;sentant sur place. Nous vous assignerons un num&eacute;ro temporaire que nous remplacerons automatiquement par le num&eacute;ro que vous transf&eacute;rez d&egrave;s le transfert effectu&eacute;.</p> <div class="rui-support-resulttypes support-tabs"> <ul class="tablist"> <li class="col-xs-12 col-sm-6"><a href="#need-phone-wireless">Pour le transfert d&rsquo;un num&eacute;ro sans-fil</a></li> <li class="col-xs-12 col-sm-6"><a href="#need-phone-landline"> Pour le transfert d&rsquo;un num&eacute;ro filaire</a></li> </ul> </div> <div class="tab-content"> <div id="need-phone-wireless" class="tab-pane"> <ul> <li>Votre num&eacute;ro de t&eacute;l&eacute;phone sans fil et votre plus r&eacute;cente facture mensuelle, OU</li> <li>Votre num&eacute;ro de t&eacute;l&eacute;phone et un des &eacute;l&eacute;ments suivants : votre num&eacute;ro de compte provenant d&lsquo;une facture sans-fil r&eacute;cente, votre mot de passe/NIP (pour acc&eacute;der &agrave; votre compte, pas celui pour acc&eacute;der &agrave; votre messagerie vocale) ou les num&eacute;ros de s&eacute;rie &eacute;lectronique/d'identit&eacute; d'&eacute;quipement mobile (NS&Eacute;/MEID) situ&eacute;s &agrave; l'arri&egrave;re de l'appareil sous la pile.</li> </ul> </div> <div id="need-phone-landline" class="tab-pane"> <ul> <li>Votre plus r&eacute;cente facture mensuelle, car nous avons besoin de votre nom exactement comme il figure sur votre facture.</li> <li>L&rsquo;adresse o&ugrave; le service est install&eacute;. Il peut s&rsquo;agir d&rsquo;une adresse diff&eacute;rente de l&rsquo;adresse de facturation. (Si vos factures sont envoy&eacute;es &agrave; une adresse de route rurale ou &agrave; une case postale, communiquez avec votre ancien fournisseur de service pour conna&icirc;tre l&rsquo;adresse qui figure dans votre dossier.)</li> </ul> </div> </div> <p>Get a new <a href="/web/page/portal/Fido/devices">phone</a> and <a href="/web/page/portal/Fido/MonthlyPlans/Group12">plan</a> or go to a <a href="/web/page/portal/Fido/StoreLocator">Fido store</a>.</p> </div> </div> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>&Eacute;tape 3 &ndash; Le transfert a &eacute;t&eacute; effectu&eacute;</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <ul> <li>Vous recevrez un texto d&egrave;s que le transfert de votre num&eacute;ro de t&eacute;l&eacute;phone aura &eacute;t&eacute; effectu&eacute;. <ul class="arrowListe"> <li>Vous pouvez v&eacute;rifier l'<a class="linkclick" href="/web/page/portal/Fido/LNPPortStatusCheck">&eacute;tat du transfert de votre num&eacute;ro</a> en tout temps.</li> </ul> </li> <li>Les transferts sont normalement effectu&eacute;s dans 1 heure, mais ils peuvent n&eacute;cessiter plus de temps selon la complexit&eacute; du transfert de num&eacute;ro de votre ancien fournisseur de service. <ul class="arrowListe"> <li>Les transferts d&rsquo;un service filaire &agrave; un service sans-fil peuvent prendre jusqu&rsquo;&agrave; 3 jours ouvrables.</li> </ul> </li> </ul> </div> </div> </div> transférez transferabilité fournisseur eligibilité 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Bring your number - Local number portability

Local number portability (LNP) enables you to keep your current phone number when transferring your wireless or landline service to another wireless or landline carrier. Once you ask to transfer a telephone number, a request is sent to your former carrier which initiates the process in order to complete your number transfer.

Bring your number to Fido in a few easy steps!

Step 1 – Check your eligibility

First, validate if your number is eligible.

  • Only transfers from an active wireless, landline or fax number are possible. Pager numbers cannot be transferred.
  • If you cancel your service with your current service provider before transferring your number, you’ll lose that number and you won’t be able to transfer it to Fido.
  • You will need to fulfill any contractual obligations including payment of early cancellation fees to your old service provider (if applicable).
    • A telephone number transfer is similar to other situations where a customer is breaking a contract – you might be obligated to pay early termination fees and any outstanding balance.
    • You will continue to receive invoices from your old service provider for service fees up to the date your number transfer is completed.

Step 2 – Place your transfer request

If you ordered your Fido service online or over the phone, you must contact Fido- at 1-888-481-3436 to complete the transfer. Ensure you have the following information to complete the transfer request.

  • Your current wireless phone number and most recent monthly bill, OR
  • Your phone number and one of the following: your account number from a recent wireless bill, your password/PIN (this is the pin/password used to access your account, not you voicemail PIN) or your phone’s Electronic Serial Number/Mobile Equipment Identifier (ESN/MEID) number which is located on the back of your phone under the battery.
  • The most recent monthly bill as we require your name exactly as it appears on your bill.
  • The physical address where you service is installed. This can be different than your billing address (if your bill is sent to a Rural Road Address or P.O. box then contact your old service provider to acquire the address they have on record).
  • You will continue to receive invoices from your old service provider for service fees up to the date your number transfer is completed.
  • If you plan to bring your own device to Fido you may need to purchase a Fido SIM card as phones are often incompatible between different carriers' networks. Ensure you have the following information to complete the phone number request.

If you activate your new service in a Fido store your transfer will be completed automatically, simply present the information below to the representative. We will give you a temporary number which will be automatically replaced by the number you are transferring once the process is complete.

  • Your currently wireless phone number and most recent monthly bill, OR
  • Your phone number and one of the following: your account number from a recent wireless bill, your password/PIN (this is the password/pin used to access your account not you voicemail pin) or you phone’s Electronic Serial Number/Mobile Equipment Identifier (ESN/MEID) number which is located on the back of your phone under the battery.
  • The most recent monthly bill as we require your name exactly as it appears on your bill.
  • The physical address where your service is installed. This can be different than your billing address (If you billing to a Rural Road Address or P.O. box then contact your old service provider to acquire the address they have on record).

Get a new phone and plan or go to a Fido store.

Step 3 – The transfer is complete

  • You will receive a text message once your phone number transfer is complete.
  • Transfers are usually completed within 1 hour but may take longer depending on the complexity of the number transfer from your old service provider.
    • Transfers from landline to wireless can take up to 3 business days.
fido/content on false false [Cookie] = [dtCookie=92DB434189F26C4A8C1DA323BA79F9AE] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [-1642475075] [True-Client-IP] = [54.167.15.6] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=2000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;-883859216;202638360;2;-883859216;202638360;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.167.15.6, 184.28.36.204] [X-dynaTrace-Application] = [Fido.ca] [X-Forwarded-For] = [54.167.15.6, 184.28.36.204] content bring-your-number on 2475376698D2C33B870F536441E064E0 /web/page/portal/Fido/activation_land /web/content/aboutus /web/content/careers Privacy & Terms /web/content/terms/privacy_policy /consumer/terms/use-of-website-policy#adchoices https://forums.fido.ca/t5/community/categorypage/category-id/EnglishCommunity /web/content/accessibility/relay_services http://www.crtc.gc.ca/eng/info_sht/t15.htm /web/content/sitemap Unsubscribe https://www.fido.ca/consumer/unsubscribe?setLanguage=en <div class="social-media"> <div class="contact-us"> <div class="contact-us-links" id="contact-us-link"> <a href="/web/page/portal/Fido/GCT_ContactUs" atm="footer:Store Locator"> <i class="rui-icon-call"></i> <span class="contact-us-label">Contact Us</span> </a> </div> <div class="contact-us-links" id="find-a-store"> <a href="/web/page/portal/Fido/StoreLocator" atm="footer:Contact Us"> <i class="rui-icon-locator"></i> <span class="contact-us-label">Store Locator</span> </a> </div> </div> <div id="feedback-mobile-holder"></div> <span>Follow:</span> <ul> <li><a href="https://www.facebook.com/fidomobile" aria-label="Follow us on Facebook" class="facebook" target="_blank"><i aria-hidden="true" class="rui-icon-facebook"></i></a></li> <li><a href="https://twitter.com/Fidomobile" aria-label="Follow us on Twitter" class="twitter"><i aria-hidden="true" class="rui-icon-twitter"></i></a></li> <li><a href="https://plus.google.com/+fido/posts" aria-label="Follow us on Google Plus" class="google"><i aria-hidden="true" class="rui-icon-gplus"></i></a></li> <li><a href="https://www.youtube.com/user/fidomobile" aria-label="Follow us on YouTube" class="youtube"><i aria-hidden="true" class="rui-icon-youtube"></i></a></li> <li><a href="https://instagram.com/fidomobile" aria-label="Follow us on Instagram" class="instagram"><i aria-hidden="true" class="rui-icon-instagram"></i></a></li> </ul> </div> <div class="social-media"> <div class="contact-us"> <div class="contact-us-links" id="contact-us-link"> <a href="/web/page/portal/Fido/GCT_ContactUs" atm="footer:Contactez-nous"> <i class="rui-icon-call"></i> <span class="contact-us-label">Contactez-nous</span> </a> </div> <div class="contact-us-links" id="find-a-store"> <a href="/web/page/portal/Fido/StoreLocator" atm="footer:Points de vente"> <i class="rui-icon-locator"></i> <span class="contact-us-label">Points de vente</span> </a> </div> </div> <div id="feedback-mobile-holder"></div> <span>Suivre:</span> <ul> <li><a href="https://www.facebook.com/fidomobile" aria-label="Suivez-nous sur Facebook" class="facebook" target="_blank"><i aria-hidden="true" class="rui-icon-facebook"></i></a></li> <li><a href="https://twitter.com/Fidomobile" aria-label="Suivez-nous sur Twitter" class="twitter"><i aria-hidden="true" class="rui-icon-twitter"></i></a></li> <li><a href="https://plus.google.com/+fido/posts" aria-label="Suivez-nous sur Google Plus" class="google"><i aria-hidden="true" class="rui-icon-gplus"></i></a></li> <li><a href="https://www.youtube.com/user/fidomobile" aria-label="Suivez-nous sur YouTube" class="youtube"><i aria-hidden="true" class="rui-icon-youtube"></i></a></li> <li><a href="https://instagram.com/fidomobile" aria-label="Suivez-nous sur Instagram" class="instagram"><i aria-hidden="true" class="rui-icon-instagram"></i></a></li> </ul> </div> &copy; 1996 - 2018 Fido Solutions &copy; 1996 - 2018 Fido Solutions /cms/fido/css/img/preloader.gif en fr ab bc mb nb nl ns on pe qc sk