fido/content on false false [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/bring-your-number] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.238.174.50] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;19;935719826;229876804;7;-1151093806;310;04be;2h01;3h37c5f392;4h0db3a444] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.238.174.50, 172.232.43.32] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=19=sn=AF37AF1EFB7E7BE7BB5F244D502F232A=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [-1947411847] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [20586f32-6072c5b2-a95ffce] [X-Forwarded-For] = [3.238.174.50, 172.232.43.32] [X-dynaTrace-RequestState] = [agentId=0x37c5f392&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content bring-your-number /nac/#/choose-phone /phones /plans promotions /pages/#/internet mobile/add-ons mobile/travel Network coverage mobile/prepaid-cell-phone-plans tablets /web/page/portal/Fido/Accessories /home-phone /lte-hotspots https://rogersbank.com/en/fido_mastercard_details? MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions easyloginriverpage support getcurious_faq Store Locator storelocator fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on =3=srv=19=sn=AF37AF1EFB7E7BE7BB5F244D502F232A=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1

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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/bring-your-number] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.238.174.50] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;19;935719826;229876804;7;-1151093806;310;04be;2h01;3h37c5f392;4h0db3a444] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.238.174.50, 172.232.43.32] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=19=sn=AF37AF1EFB7E7BE7BB5F244D502F232A=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [-1947411847] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [20586f32-6072c5b2-a95ffce] [X-Forwarded-For] = [3.238.174.50, 172.232.43.32] [X-dynaTrace-RequestState] = [agentId=0x37c5f392&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content bring-your-number on =3=srv=19=sn=AF37AF1EFB7E7BE7BB5F244D502F232A=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1 /default/main/internet/fido/WORKAREA/common en_US j6ho4rk3 2017-08-24 18:33:04 true site/support j6ho4rk3 templatedata/site/support/data/mobile/bring-your-number 1604006919 2020-11-03 07:53:09 /default/main/internet/fido/STAGING /default/main/internet/fido bring-your-number 1604006939438 2020-11-03 07:53:09 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/bring-your-number templatedata/site/support/data/mobile/bring-your-number 1 true bring-your-number ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile GetStarted how_tos LifeCycleStage PreInstallation 1446047954684 Bring your number | Fido Support Bring your number to Fido in a few easy steps Bring your number to Fido <p>It&rsquo;s easy to bring your number to Fido from another service provider &ndash; also called porting. All you need to do is <a href="https://www.fido.ca/consumer/contact-us/my-fido-services/call-us">contact us</a> or visit a <a href="https://www.fido.ca/stores/">Fido store</a>.</p> <p>Here is everything you need to know about bringing your number to Fido.</p> <!-- <h3>Bring your number to Fido in a few easy steps!</h3> --> <div class="faq-container"> <div class="faq-question"> <h3>Step 1 &ndash; Check your eligibility</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>First, validate if your number is eligible.</p> <ul> <li>Only transfers from an active wireless, landline or fax number are possible. Pager numbers cannot be transferred.</li> <li>If you cancel your service with your current service provider before transferring your number, you&rsquo;ll lose that number and you won&rsquo;t be able to transfer it to Fido.</li> <li>You will need to fulfill any contractual obligations including payment of early cancellation fees to your current service provider (if applicable). <ul> <li>A telephone number transfer is similar to other situations where a customer is breaking a contract &ndash; you might be obligated to pay early termination fees and any outstanding balance.</li> <li>You will continue to receive invoices from your current service provider for service fees up to the date your number transfer is completed.</li> </ul> </li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Step 2 &ndash; Place your transfer request</h3> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <div class="rui-support-resulttypes support-tabs"> <ul class="tablist"> <li class="col-xs-12 col-sm-6"><a href="#have-phone"><span>Already have your new Fido phone<br /> and a temporary number?</span></a></li> <li class="col-xs-12 col-sm-6"><a href="#need-phone">Need to purchase <br />a new Fido phone?</a></li> </ul> </div> <div class="tab-content"> <div id="have-phone" class="tab-pane"> <ul> <li>If you ordered your Fido service online or over the phone, you must <a href="https://www.fido.ca/consumer/contact-us/my-fido-services/call-us">contact us</a> to complete the transfer.</li> <li>You will receive a text message from your current service provider, where you will need to provide authorization to transfer your number.</li> <li>You will have to leave your former phone on, with your former SIM card in, in order to receive and complete the authorization from your current provider. If your phone is lost, stolen or broken, you may need to contact your current provider to authorize the transfer. </li> <li>The phone number assigned as the account holder will also receive a text message to inform them that your phone number is being transferred.</li> </ul> <p>Ensure you have the following information to complete the transfer request:</p> <div class="rui-support-resulttypes support-tabs"> <ul class="tablist"> <li class="col-xs-12 col-sm-6"><a href="#have-phone-wireless"><span>Transferring a wireless number</span></a></li> <li class="col-xs-12 col-sm-6"><a href="#have-phone-landline"> Transferring a landline number</a></li> </ul> </div> <div class="tab-content"> <div id="have-phone-wireless" class="tab-pane"> <ul> <li>Your current wireless phone number and most recent monthly bill, OR</li> <li>Your phone number and one of the following: your account number from a recent wireless bill, your password/PIN (this is the PIN/password used to access your account, not your voicemail PIN) or your phone&rsquo;s International Mobile Equipment Identity (IMEI) number.</li> </ul> </div> <div id="have-phone-landline" class="tab-pane"> <ul> <li>The most recent monthly bill as we require your name exactly as it appears on your bill.</li> <li>The physical address where your service is installed. This can be different than your billing address (if your bill is sent to a Rural Road Address or P.O. box then contact your current service provider to acquire the address they have on record).</li> </ul> </div> </div> </div> <div id="need-phone" class="tab-pane"> <ul> <li>You will continue to receive invoices from your current service provider for service fees up to the date your number transfer is completed.</li> <li>If you plan to bring your own device to Fido you may need to purchase a Fido SIM card.</li> <li>You will receive a temporary number with your new Fido service. Your Fido representative will then initiate a request to transfer your number.</li> <li>You will receive a text message from your current service provider, where you will need to provide authorization to transfer your number. </li> <li>If your phone is lost, stolen or broken, you may need to contact your current provider to authorize the transfer.</li> <li>The phone number assigned as the account holder will also receive a text message to inform them that your phone number is being transferred.</li> </ul> <p>Ensure you have the following information to complete the phone number request:</p> <div class="rui-support-resulttypes support-tabs"> <ul class="tablist"> <li class="col-xs-12 col-sm-6"><a href="#need-phone-wireless"><span>Transferring a wireless number</span></a></li> <li class="col-xs-12 col-sm-6"><a href="#need-phone-landline"> Transferring a landline number</a></li> </ul> </div> <div class="tab-content"> <div id="need-phone-wireless" class="tab-pane"> <ul> <li>Your current wireless phone number and most recent monthly bill, OR</li> <li>Your phone number and one of the following: your account number from a recent wireless bill, your password/PIN (this is the password/PIN used to access your account not your voicemail PIN) or your phone&rsquo;s International Mobile Equipment Identity (IMEI) number.</li> </ul> </div> <div id="need-phone-landline" class="tab-pane"> <ul> <li>The most recent monthly bill as we require your name exactly as it appears on your bill.</li> <li>The physical address where your service is installed. This can be different than your billing address (if your bill is sent to a Rural Road Address or P.O. box then contact your current service provider to acquire the address they have on record).</li> </ul> </div> </div> <p>Get a new <a href="https://www.fido.ca/phones/">phone</a> and <a href="https://www.fido.ca/plans">plan</a> or go to a <a href="https://www.fido.ca/stores/">Fido store</a>.</p> </div> </div> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Step 3 &ndash; The transfer is complete</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <ul class="arrowListe"> <li>You will receive a text message once your phone number transfer is complete. </li> <li>Mobile-to-mobile transfers are usually completed within 2.5 hours. </li> <li>Landline-to-mobile transfers will usually take about 2 business days &ndash; not including weekends and statutory holidays - but may take longer depending on the complexity of the number transfer from your current service provider. </li> </ul> </div> </div> </div> transfer number port in port Fido number transfer phone number Transférez votre numéro chez Fido | Soutien Fido transférez, transferabilité, transfere, fournisseur, eligibilité, compte, gestion Transférez votre numéro chez Fido <p>Transf&eacute;rer votre num&eacute;ro d&rsquo;un autre fournisseur &agrave; Fido, c&rsquo;est facile! Vous n&rsquo;avez qu&rsquo;&agrave; <a href="https://www.fido.ca/consumer/contact-us/my-fido-services/call-us">communiquer avec nous</a> ou &agrave; vous rendre dans un <a href="https://www.fido.ca/stores/">magasin Fido</a>.</p> <p>Voici tout ce que vous devez savoir sur le transfert de votre num&eacute;ro chez Fido.</p> <!-- <h3>Transf&eacute;rez votre num&eacute;ro chez Fido en quelques &eacute;tapes faciles!</h3> --> <div class="faq-container"> <div class="faq-question"> <h3>&Eacute;tape 1 &ndash; V&eacute;rifiez votre admissibilit&eacute;</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Tout d'abord, validez si votre num&eacute;ro est admissible</p> <ul class="arrowListe"> <li>Seuls les transferts d&rsquo;un service sans-fil, d&rsquo;un service filaire ou d&rsquo;un num&eacute;ro de t&eacute;l&eacute;copieur sont possibles. Les num&eacute;ros de t&eacute;l&eacute;avertisseur ne peuvent pas &ecirc;tre transf&eacute;r&eacute;s.</li> <li class="txtb">Si vous annulez votre service aupr&egrave;s de votre fournisseur de services actuel avant de transf&eacute;rer votre num&eacute;ro, vous perdrez ce num&eacute;ro et ne pourrez pas le transf&eacute;rer chez Fido.</li> <li> <span class="txtb">Vous &ecirc;tes tenu de vous acquitter de toute obligation contractuelle envers votre fournisseur actuel, notamment le paiement des frais de r&eacute;siliation anticip&eacute;e (s&rsquo;il y a lieu).</span> <ul class="arrowListe"> <li>Un transfert de num&eacute;ro est similaire &agrave; un non-respect d&rsquo;engagement; vous pourriez &ecirc;tre tenu de payer des frais de r&eacute;siliation anticip&eacute;e ou d&rsquo;autres montants dus.</li> <li>Votre fournisseur actuel continuera de vous facturer des frais de service jusqu'&agrave; ce que le transfert du num&eacute;ro soit termin&eacute;.</li> </ul> </li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>&Eacute;tape 2 &ndash; Faites une demande de transfert</h3> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <div class="rui-support-resulttypes support-tabs"> <ul class="tablist"> <li class="col-xs-12 col-sm-6"><a href="#have-phone">Vous avez d&eacute;j&agrave; votre nouveau<br /> num&eacute;ro de t&eacute;l&eacute;phone Fido<br /> et un num&eacute;ro temporaire?</a></li> <li class="col-xs-12 col-sm-6"><a href="#need-phone">Vous devez vous<br /> procurer un nouveau<br /> t&eacute;l&eacute;phone Fido?</a></li> </ul> </div> <div class="tab-content"> <div id="have-phone" class="tab-pane"> <ul> <li>Si vous avez command&eacute; votre service Fido en ligne ou par t&eacute;l&eacute;phone, vous devez <a href="https://www.fido.ca/consumer/contact-us/my-fido-services/call-us">communiquer avec nous</a> pour effectuer le transfert.</li> <li>Vous recevrez un texto de votre fournisseur actuel; vous devrez alors autoriser le transfert de votre num&eacute;ro.</li> <li> Vous devrez laisser votre ancien t&eacute;l&eacute;phone allum&eacute; avec votre ancienne carte SIM afin de recevoir et de remplir l&rsquo;autorisation de votre fournisseur actuel. Si votre appareil est perdu, vol&eacute; ou bris&eacute;, vous devrez peut-&ecirc;tre communiquer avec votre fournisseur actuel pour autoriser le transfert. </li> <li> Un texto sera aussi envoy&eacute; au num&eacute;ro de t&eacute;l&eacute;phone attribu&eacute; au titulaire du compte pour signaler le transfert. </li> <li>Assurez-vous d&rsquo;avoir les renseignements ci-dessous avant de faire la demande de transfert.</li> </ul> <div class="rui-support-resulttypes support-tabs"> <ul class="tablist"> <li class="col-xs-12 col-sm-6"><a href="#have-phone-wireless">Transfert d&rsquo;un num&eacute;ro de service sans-fil</a></li> <li class="col-xs-12 col-sm-6"><a href="#have-phone-landline">Transfert d&rsquo;un num&eacute;ro de service filaire</a></li> </ul> </div> <div class="tab-content"> <div id="have-phone-wireless" class="tab-pane"> <ul> <li>Votre num&eacute;ro de t&eacute;l&eacute;phone sans-fil actuel et votre plus r&eacute;cente facture mensuelle; OU</li> <li>Votre num&eacute;ro de t&eacute;l&eacute;phone et un des &eacute;l&eacute;ments d&rsquo;information suivants : votre num&eacute;ro de compte provenant d&rsquo;une facture sans-fil r&eacute;cente, votre mot de passe/NIP (pour acc&eacute;der &agrave; votre compte, et non &agrave; votre messagerie vocale) ou votre num&eacute;ro d&rsquo;identit&eacute; internationale d'&eacute;quipement mobile (IMEI).</li> </ul> </div> <div id="have-phone-landline" class="tab-pane"> <ul> <li>Votre plus r&eacute;cente facture mensuelle, car on doit avoir votre nom exactement comme il figure sur votre facture.</li> <li>L&rsquo;adresse o&ugrave; le service est install&eacute;. Il peut s&rsquo;agir d&rsquo;une adresse diff&eacute;rente de l&rsquo;adresse de facturation. (Si votre facture est envoy&eacute;e &agrave; une adresse de route rurale ou &agrave; une case postale, communiquez avec votre fournisseur actuel pour conna&icirc;tre l&rsquo;adresse qui figure dans votre dossier.)</li> </ul> </div> </div> </div> <div id="need-phone" class="tab-pane"> <ul> <li>Votre fournisseur actuel continuera de vous facturer des frais de service jusqu'&agrave; ce que le transfert du num&eacute;ro soit termin&eacute;.</li> <li>Si vous comptez apporter votre propre appareil chez Fido, vous devrez peut-&ecirc;tre acheter une carte SIM Fido. </li> <li>Vous obtiendrez un num&eacute;ro de t&eacute;l&eacute;phone temporaire en vous abonnant &agrave; vos nouveaux services Fido. Votre conseiller de Fido soumettra ensuite une demande pour entamer le processus de transfert de num&eacute;ro.</li> <li>Vous recevrez un texto de votre fournisseur actuel; vous devrez alors autoriser le transfert de votre num&eacute;ro.</li> <li>Si votre appareil est perdu, vol&eacute; ou bris&eacute;, vous devrez peut-&ecirc;tre communiquer avec votre fournisseur actuel pour autoriser le transfert.</li> <li>Un texto sera aussi envoy&eacute; au num&eacute;ro de t&eacute;l&eacute;phone attribu&eacute; au titulaire du compte pour signaler le transfert.</li> </ul> <p>Assurez-vous d&rsquo;avoir les renseignements ci-dessous avant de faire la demande de transfert de num&eacute;ro :</p> <div class="rui-support-resulttypes support-tabs"> <ul class="tablist"> <li class="col-xs-12 col-sm-6"><a href="#need-phone-wireless">Transfert d&rsquo;un num&eacute;ro de service sans-fil</a></li> <li class="col-xs-12 col-sm-6"><a href="#need-phone-landline">Transfert d&rsquo;un num&eacute;ro de service filaire</a></li> </ul> </div> <div class="tab-content"> <div id="need-phone-wireless" class="tab-pane"> <ul> <li>Votre num&eacute;ro de sans-fil et votre plus r&eacute;cente facture mensuelle; OU</li> <li>Votre num&eacute;ro de t&eacute;l&eacute;phone et un des &eacute;l&eacute;ments d&rsquo;information suivants : votre num&eacute;ro de compte provenant d&rsquo;une facture sans-fil r&eacute;cente, votre mot de passe/NIP (pour acc&eacute;der &agrave; votre compte, et non &agrave; votre messagerie vocale) ou votre num&eacute;ro d&rsquo;identit&eacute; internationale d'&eacute;quipement mobile (IMEI).</li> </ul> </div> <div id="need-phone-landline" class="tab-pane"> <ul> <li>Votre plus&nbsp;r&eacute;cente facture mensuelle, car on doit avoir votre&nbsp;nom exactement comme il figure sur votre facture.</li> <li>L&rsquo;adresse o&ugrave; le service est install&eacute;. Il peut s&rsquo;agir d&rsquo;une adresse diff&eacute;rente de l&rsquo;adresse de facturation. (Si votre facture est envoy&eacute;e &agrave; une adresse de route rurale ou &agrave; une case postale, communiquez avec votre fournisseur actuel pour conna&icirc;tre l&rsquo;adresse qui figure dans votre dossier.)</li> </ul> </div> </div> <p>Obtenez un nouveau <a href="https://www.fido.ca/phones/">t&eacute;l&eacute;phone</a> et un nouveau <a href="https://www.fido.ca/plans/">forfait</a> ou rendez-vous dans un <a href="https://www.fido.ca/stores/">magasin Fido.</a></p> </div> </div> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>&Eacute;tape 3 &ndash; Le transfert a &eacute;t&eacute; effectu&eacute;</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <ul> <li>Vous recevrez un message texte d&egrave;s que le transfert de votre num&eacute;ro de t&eacute;l&eacute;phone aura &eacute;t&eacute; effectu&eacute;. </li> <li>Les transferts sont normalement effectu&eacute;s en 2,5 heures. </li> <li>Les transferts d&rsquo;un service filaire &agrave; un service sans-fil prennent habituellement 2 jours ouvrables (excluant les week-ends et les jours f&eacute;ri&eacute;s), mais ce d&eacute;lai est parfois plus long selon la complexit&eacute; du transfert &agrave; partir de votre fournisseur actuel.</li> </ul> </div> </div> </div> transférez transferabilité fournisseur eligibilité 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Bring your number to Fido

It’s easy to bring your number to Fido from another service provider – also called porting. All you need to do is contact us or visit a Fido store.

Here is everything you need to know about bringing your number to Fido.

Step 1 – Check your eligibility

First, validate if your number is eligible.

  • Only transfers from an active wireless, landline or fax number are possible. Pager numbers cannot be transferred.
  • If you cancel your service with your current service provider before transferring your number, you’ll lose that number and you won’t be able to transfer it to Fido.
  • You will need to fulfill any contractual obligations including payment of early cancellation fees to your current service provider (if applicable).
    • A telephone number transfer is similar to other situations where a customer is breaking a contract – you might be obligated to pay early termination fees and any outstanding balance.
    • You will continue to receive invoices from your current service provider for service fees up to the date your number transfer is completed.

Step 2 – Place your transfer request

  • If you ordered your Fido service online or over the phone, you must contact us to complete the transfer.
  • You will receive a text message from your current service provider, where you will need to provide authorization to transfer your number.
  • You will have to leave your former phone on, with your former SIM card in, in order to receive and complete the authorization from your current provider. If your phone is lost, stolen or broken, you may need to contact your current provider to authorize the transfer.
  • The phone number assigned as the account holder will also receive a text message to inform them that your phone number is being transferred.

Ensure you have the following information to complete the transfer request:

  • Your current wireless phone number and most recent monthly bill, OR
  • Your phone number and one of the following: your account number from a recent wireless bill, your password/PIN (this is the PIN/password used to access your account, not your voicemail PIN) or your phone’s International Mobile Equipment Identity (IMEI) number.
  • The most recent monthly bill as we require your name exactly as it appears on your bill.
  • The physical address where your service is installed. This can be different than your billing address (if your bill is sent to a Rural Road Address or P.O. box then contact your current service provider to acquire the address they have on record).
  • You will continue to receive invoices from your current service provider for service fees up to the date your number transfer is completed.
  • If you plan to bring your own device to Fido you may need to purchase a Fido SIM card.
  • You will receive a temporary number with your new Fido service. Your Fido representative will then initiate a request to transfer your number.
  • You will receive a text message from your current service provider, where you will need to provide authorization to transfer your number.
  • If your phone is lost, stolen or broken, you may need to contact your current provider to authorize the transfer.
  • The phone number assigned as the account holder will also receive a text message to inform them that your phone number is being transferred.

Ensure you have the following information to complete the phone number request:

  • Your current wireless phone number and most recent monthly bill, OR
  • Your phone number and one of the following: your account number from a recent wireless bill, your password/PIN (this is the password/PIN used to access your account not your voicemail PIN) or your phone’s International Mobile Equipment Identity (IMEI) number.
  • The most recent monthly bill as we require your name exactly as it appears on your bill.
  • The physical address where your service is installed. This can be different than your billing address (if your bill is sent to a Rural Road Address or P.O. box then contact your current service provider to acquire the address they have on record).

Get a new phone and plan or go to a Fido store.

Step 3 – The transfer is complete

  • You will receive a text message once your phone number transfer is complete.
  • Mobile-to-mobile transfers are usually completed within 2.5 hours.
  • Landline-to-mobile transfers will usually take about 2 business days – not including weekends and statutory holidays - but may take longer depending on the complexity of the number transfer from your current service provider.