PLAN ADD-ONS
Add-ons are options that help you get the most out of your plan. Affordable and customizable, choose your favourite Add-on now!
DEVICE PROTECTION
Device Protection for Apple
From
Our Device Protection for Apple featuring AppleCare Services gives you peace of mind where your standard warranty doesn’t±.
DEVICE PROTECTION
Device Protection for Android
From
With our Device Protection for Android, you can rest easy knowing that your device is protected±.
CALLING
1500 Minutes to select countries
1500 international long distance minutes each month for calls to India, China + Hong Kong, UK, Mexico and Bangladesh.
CALLING
Unlimited
U.S. calling
Get unlimited calling from Canada to the U.S.
CALLING
Preferred
International Rates
Get preferred international calling rates6
VOICEMAIL
Standard
voicemail
Included in all plans. Get up to 3 messages, each up to 3 minutes in length that can be saved up to 3 days.
VOICEMAIL
iPhone visual voicemail value pack
Easily access, listen and manage your voicemail messages by reviewing them in a list on your iPhone. You can listen to any message at any time by simply tapping on it, without having to dial in.
VOICEMAIL
Premium voicemail-to-text value pack
Get the audio and a text with the transcription of your voicemail messages.7
DATA
Monthly
Data Add-ons
Prices vary. Available only on plans with data except Basic plans. Not compatible on plans that include Data Overage Protection.
Add more data to your account any time without changing your plan, even when you’re already in overage
Log in to Fido My Account and select data from the usage and services tab.
±Offers subject to change without notice. Full program terms and conditions available at fido.ca/servicerequest.
The Device Protection plans in MB and SK offers combined insurance policy for lost/theft/accidental damage from handling and service contract plan for warranty/extended warranty. The insurance policy for Device Protection is underwritten by AIG Insurance Company of Canada, who may be contacted at 120 Bremner Boulevard Suite 2200 Toronto, Ontario, M5J 0A8. Consumers who elect the plan are contracting with AIG Insurance Company of Canada and not with Fido or any third party who offers the program. Fido, Likewize Device Protection, Ltd., and third parties who offer the Device Protection plans may receive compensation or other consideration for offering the plans. The insurance portion of your protection is a contract between you and AIG Insurance Company of Canada and not Likewize or Fido. Within 30 days of requesting enrollment in a Device Protection plan, consumers will be notified of their acceptance in the plan. If accepted, protection is effective on the date the enrollment was requested. Rogers prepaid not eligible.
In Quebec as of 26 July 2023, Device Protection is an insurance offering. Policies are underwritten by Zurich Insurance Company Ltd (Canadian Branch), distributed by Fido, and administered by Likewize Device Protection, Ltd. Device Protection is optional and not required for purchase of wireless services or devices. Coverage may provide a duplicate of other sources of coverage. For complete details of insurance coverages, eligibility, conditions and exclusions, please refer to the insurance policy. You can find a specimen copy of your insurance policy at fido.ca/servicerequest in the Resources section.
- Device Protection applies only to the device IMEI enrolled at time of failures. Applicable fees are determined by device IMEI enrolled. Device Protection is a month-to-month contract that continues until cancelled by you or Fido. Failures due to defects in material and workmanship during manufacturer’s warranty period for Android not protected; service requests for Android devices during manufacturer’s warranty period must be submitted through the Fido manufacturer warranty support programs. Repair options available only if device is repairable and depends on your location, device and type of damage. Certain failures not protected, including: indirect damages; misuse or intentional acts; pre-existing failures; cosmetic damages that don’t affect function; damage caused by viruses or unauthorized programming. See full list in program terms and conditions available at fido.ca/servicerequest.
- Replacement devices may be new or refurbished versions of the same or a comparable model, in our discretion. We will cover the cost to replace the protected device up to a maximum of $3,000, inclusive of protected accessories, per service request depending on the tier of your protected device. If you receive a replacement device due to a damage or extended warranty service request and if we do not receive your original device within 30 days, or if you return your original device with a locking feature enabled, you will be charged a non-returned equipment fee or locked device fee (as applicable) up to $800.00 depending on the device tier. If we provide replacement equipment to you as a result of the loss or theft of your protected device and you later recover the protected device, you must return it to us as directed in the terms and conditions. Call 1-866-327-3399 to request a prepaid return mailer.
- Repair options depend on device type, location and damage.
- The non-refundable processing fee depends on your device type and damage type and will be collected from you prior to fulfilling your approved service request. Each phone repair is subject to a repair processing fee of $39 for screen repair, $129 for all other repairs and a replacement processing fee of $150 - $400 depending on the retail price of your device at the time of your enrollment. Each tablet repair is subject to a repair processing fee of $49 and replacement processing fee of $150 - $400 depending on the retai l price of your tablet at the time of enrollment. Device tier is determined by the non-subsidized, non-discounted manufacturer’s suggested retail price at the time of your enrollment. A complete list of device tiers available at fido.ca/servicerequest.
- Includes messages sent from Canada to email addresses or US and international wireless numbers. Sent/received premium messages (alerts, messages related to content and promotions) and messages sent while roaming extra.
- Rates vary by country. For current rates, please visit International Long Distance Rates.
- By subscribing, user accepts messages being processed outside Canada. Not compatible with smartphone and visual voicemail apps.
- Local airtime minutes only. Each additional minute costs 10¢.
- Long-distance calls are billed by the minute and airtime charges apply.
- Calls terminating outside applicable countries charged at standard or pay-per-use rates as applicable.
- Calls from Canada to Canadian numbers only, billed by the minute. Additional minutes: 50¢/min (Call Forwarding: 20¢/min).