Voice Messaging
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How-to Video
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What is Voice Messaging?
When you're in the middle of a call, busy in a meeting, or simply don't want to answer your phone, Voice Messaging answers for you. Just check your voice mailbox afterward and never miss a call again!
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How much does it cost?
Only $7 per month (plus applicable taxes). Combine Voice Messaging with a Fido Value Pack and save up to 44%, plus get your first month free!
Taxes and other charges are not included.
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How do I get started?
It's easy. Contact Fido's Voice Messaging service by pressing and holding the "1" key on your Fido for a few seconds. The first time you access your Voice Messaging service you'll be prompted to create your own personal access code followed by the # key. The access code can be between 4 and 10 digits long. You will also be prompted to create a personal greeting and record your name.
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How do I listen to my voice messages?
Simply press and hold the 1 key on your Fido for an immediate connection to your voice mailbox. You'll then be prompted to enter your access code. To reach Voice Messaging from a landline, call your Fido number and press # during the greeting, then your access code,followed by the# key.
You can also retrieve your voice messages by calling your Voice Messaging retrieval number. Store this number in your phone book to ensure you have it handy.
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What is my Voice Messaging retrieval number?
It enables you to retrieve your voice messages from your Fido or a touch-tone phone from just about anywhere. The number is pre-programmed on your Fido. However, if the settings on your Fido are altered, as when doing a reset, you'll need to re-enter the Voice Messaging retrieval number corresponding to your home area, as indicated in the chart below.
Different retrieval numbers are available for customers depending on when their Fido service was activated (before or after February 16, 2009).
Voice Messaging Retrieval Numbers
| Your home region |
Your home province |
Voice Messaging retrieval number |
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Voice Messaging add-on activated before February 16, 2009 |
Voice Messaging add-on activated after February 16, 2009 |
| Prairies |
Alberta, Saskatchewan, Manitoba |
+1 403 714-1123 |
+1 403 401-2089 |
| West |
British Columbia |
+1 604 618-1123 |
+1 778 317-5607 |
| East |
Quebec, Maritimes, Ottawa |
+1 514 992-1123 |
+1 514 583-8210 |
| Central |
Ontario (except Ottawa) |
+1 416 822-1123 |
+1 647 839-6134 |
Important! Do not change your retrieval number unless it is necessary.
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Can I call forward directly to my Voice Messaging?
Absolutely. Make sure that your Call Forwarding selection is set to forward calls to 3436 or to your Voice Messaging deposit number as indicated below.
Different deposit numbers are available for customers depending on when their Fido service was activated (before or after February 16, 2009).
Voice Messaging Deposit Numbers
| Your home region |
Your home province |
Voice Messaging deposit number |
| |
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Voice Messaging add-on activated before February 16, 2009 |
Voice Messaging add-on activated after February 16, 2009 |
| Prairies |
Alberta, Saskatchewan, Manitoba |
+1 403 612-0982 |
+1 403 401-2087 |
| West |
British Columbia |
+1 604 505-0448 |
+1 778 317-5602 |
| East |
Quebec, Maritimes, Ottawa |
+1 514 827-5246 |
+1 514 583-8205 |
| Central |
Ontario (except Ottawa) |
+1 647 241-3492 |
+1 647 839-6131 |
Click on Call Forwarding FAQ for more information on call forwarding functions.
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What are the shortcuts for managing my messages?
Shortcuts during playback:
1 = go back eight seconds
2 = pause/continue
3 = go forward eight seconds
11 = return to start of message
33 = go to end of message
77 = quick erase
Shortcuts after playback:
5 = caller's number, time and date of call
7 = erase message
9 = save message
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How long can I keep voice messages in my inbox and how many can I keep?
Voice Messaging Storage Rules for Enhanced Voice Messaging service
| Storage of new unheard messages |
10 days (deleted automatically after this period) |
| Storage of heard and saved messages |
10 days (deleted automatically after this period) |
| Number of messages |
Up to 35 5-minute voice messages |
Voice Messaging Storage Rules for Basic Voice Messaging service
| Storage of new unheard messages |
5 days (deleted automatically after this period) |
| Storage of heard and saved messages |
5 days (deleted automatically after this period) |
| Number of messages |
Up to 10 3-minute voice messages |
Voice Messaging Storage Rules for Visual Voicemail service (only available with the iPhone)
| Storage of new unheard messages |
10 days (deleted automatically after this period) |
| Storage of heard and saved messages |
10 days (deleted automatically after this period) |
| Number of messages |
Up to 35 5-minute voice messages |
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Can I skip the greeting when I leave a message for another Fido customer?
Yes. Simply press * when you hear the person’s greeting, then record your message after the beep.
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Can I leave a message for another Fido customer without their phone ringing?
Yes. However this feature is only available with Enhanced Voice Messaging. Here's what you do:
- 1. Access your Voice Messaging.
- 2. Enter your access code, then press #.
- 3. Select option 2, To send.
- 4. Enter the 10-digit phone number of the Fido customer then press #.
- 5. At the tone, record your message, then press #.
- 6. Choose to send your message immediately or select a specific day and time.
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Will I be charged for voice messages left for me while I am traveling outside of Canada?
No, you are not charged roaming fees for voice messages left for you while you are roaming off the Fido network outside of Canada. You do not need to forward your calls while traveling to avoid these charges. You will continue to be charged roaming fees to retrieve and listen to your messages while outside of Canada.
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