Credit Limit Monitoring
What is credit limit monitoring?
Credit limit monitoring is a preset spending limit on how much you can spend each month on your Fido account. Your credit limit amount is usually determined when you activate your account, but can be set or adjusted afterwards as well. Credit limit monitoring works with all Fido phones.
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How can I calculate my credit limit monitoring balance?
Add up all the services and features of your plan, such as: monthly fees, billed and unbilled usage charges, pay-per-use charges, phone upgrades, purchases billed to your account, all taxes, and so forth. Subtract from that amount any payments you make or credits we’ve applied, and you’re left with your balance.
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How can I keep track of my balance?
Just call *28 from your Fido at any time.
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How do I make a payment?
It’s as easy as calling *28 from your Fido. You can make a payment at any time – even before receiving your monthly invoice. You can also pay your account at a Fido store or kiosk, by credit card, debit card or cash.
Note: Your account is credited immediately when making a payment by *28. Payments made at a Fido store or kiosk are applied within two business days.
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Is my credit limit a fixed amount, or can it change?
Your credit limit may be increased or decreased at any time by Fido. A notice will be sent to you of any such change. A security deposit may also be required.
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What happens if I reach my credit limit?
Fido will notify you with a text message when your account is nearing its credit limit. You should then make a payment to avoid having your service temporarily suspended. Failure to pay your monthly invoice on time will also result in a suspension of services.
If you have a pre-authorized payment plan (credit card or automatic bank debit), remember that payments only come off at the end of your billing month. No additional payments will be made by your pre-authorized plan to keep your account in good standing.
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My service has been suspended. How do I get it back?
The fastest way is to make an immediate payment with your credit card by calling *28. You can also contact Customer Service at 611 from your Fido or 1 888 481-3436. Payments can also be made online at fido.ca.
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Are there any services I can’t use with credit limit monitoring?
Roaming and international calls are restricted for the first 90 days from your activation date. Other options and services (mobile Internet and long-distance calls, for example) may also be restricted.
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Do I need to pay a security deposit with credit limit monitoring, and will I ever get it back?
It’s possible that a security deposit may be requested. The amount of the deposit, as well as your credit limit, are determined based on the results of a Fido credit assessment.
Security deposits are held on your account for a minimum of one year. If monthly payments are made on time, your security deposit may be released into your account at the end of the one year period.
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How many phones can be on my account with credit limit monitoring?
It all depends on your credit assessment. Remember that your credit limit applies to your whole account, regardless of the number of phones in service.
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I have good credit. Can I get credit limit monitoring anyway?
A voluntary credit limit can assist you in managing your monthly invoice and usage, and is available for customers in good standing.
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