Billing
How can I find out my account balance?
Simply log on to Log in to My Account,on the right of the screen,or call 611 from your Fido or 1 888 481-3436. If you want to get your account balance and pay your invoice, just call *28 and follow the prompts.
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What are my payment options?
You can pay your Fido invoice in a number of ways:
- By Internet or telephone
- At your bank or ATM
- By cheque through the mail
- Via pre-authorized payments from your credit card or bank account
- By credit card via Fido's Interactive Voice Response system. Call 611 from your Fido or 1 888 481-3436
- Or at any Fido store
- Via credit card in the My Account section on fido.ca
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When will my pre-authorized payment go through my account?
Your bank account will be debited, or your credit card will be charged approximately 14 days after the invoice date.
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What if my payment is overdue?
Any unpaid balance, including accumulated interest, is subject to interest charges at a rate of 2% per month, compounded daily (26.82% per annum), calculated and charged to your account on a monthly basis.
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What's the charge for an NSF cheque?
A $25 administration fee will be charged to your Fido account in the case of an NSF cheque, an unmet pre-authorized payment from a bank account, or an unmet pre-authorized payment on your credit card.
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If I want to pay by cheque, where do I send it?
For Quebec and Atlantic regions:
Fido Solutions Inc.
P.O. Box11442
Montreal, Quebec,
H3C 5J2
For British Columbia, Alberta and Midwest regions:
Fido Solutions Inc.
P.O. Box 8878 STN Terminal
Vancouver, British Columbia,
V6B 0H6
For ALL other regions:
Fido Solutions Inc.
P.O. Box 9100
Don Mills, Ontario
M3C 3P9
Note: Please allow five business days upon receipt of your cheque before payment is posted to your account.
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Why is my first invoice higher?
Your first Fido invoice includes charges for the current month, as well as for the coming month. The current month includes a partial fee for services from the date your Fido was first activated until the end of the billing cycle.
Charges for the following months will include:
- Your monthly airtime plan
- Youroptions
To better understand your invoice, simply click on Your Fido invoice.
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How does Online Billing work?
You’ll receive an e-mail each month notifying you that your invoice is available on the Fido Web site. You can print your detailed invoice for your records and pay your invoice on-line by credit card, easily and securely. Best of all, it’s free. Register now on the right of your screen to manage your account.
To set up pre-authorized payment from a bank account, please complete this form.
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How can I print my invoice on Online Billing?
Once logged in My Account, click View online bill. Then click on View invoice next to the invoice you want to print. Finally, click the link Download / Print PDF Invoice on the upper right hand side of the screen under the invoice number. This will open a PDF version of your invoice. From there, you can print just like any other document.
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How can I view my usage details on my invoice on Online Billing?
Once logged in My Account, click View online bill. Then click on View invoice next to the invoice you want to view usage details for. Click the Details button in the middle of the screen. This will open the charges per user page. If you have more then one cell phone number on your account they will all be listed here. Click the Details button next to the user number you want to see the usage details for. The usage summary page will open. To view all usage details, click the Fido-details button at the bottom of the screen.
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How do I deactivate Online Billing?
Once logged in My Account, click on Online Billing settings under the payment information section. Click in the box next to Cancel your registration for online billing. Validate if your mailing address listed is accurate and correct it if it is not. Click the radio button next to yes and click Continue. Your next invoice will be sent at the mailing address you previously validated.
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Can I print my online invoice and pay at my bank or a bank machine?
Printed online invoices cannot be used to make a payment at the bank or bank machine. This method of payment requires the invoices to be encoded by our system. You may want to consider pre-authorized payments which are automatically charged to your credit card or debited from your bank account
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How do I change my password?
For fido.ca, simply go to the My Account section of the website.
For ePost Mailbox, please contact Canada Post.
For online banking, contact your bank’s website support.
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I forgot my user ID/password. What do I do?
Contact Fido Customer Service by calling 611, free of charge from your Fido phone or 1 888 481-3436.
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I changed my e-mail address. What happens to my billing notification?
You must provide Fido with your new e-mail address in order to receive your next billing notification. To do so, simply go to Account detailsin the My Account section of fido.ca.
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Why was I charged a partial amount for an option I just added this month?
Your invoice covers charges for the current month as well as for the coming month. This includes a partial fee for the optionbetween the day it was activated and the end of your billing cycle, plus the full fee for your next month of service.
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Why am I charged daytime usage for a call that ended during my evenings and weekend minutes allotment in my plan
Calls are billed based on the rate applicable at the time at which they were initiated. Example of the daytime factor using unlimited airtime between 7 PM and 7 AM:
- A call initiated at 6:56 PM and terminated at 7:06 PM incurs a 10 minutes airtime charge (since it started outside of the unlimited airtime period).
- A call initiated at 6:58 AM and terminated at 7:20 AM incurs no airtime charge (since it started during the unlimited airtime period).
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Why do I no longer receive a payment envelope with my invoice?
Since you regularly make payments that do not require an envelope, we can conserve our resources and help the environment. Should you wish to have a payment envelope, just call Fido Customer Service at 1 888 481-3436, and we’ll be happy to include one with your next invoice.
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Can I have my calls billed to another number?
You can have long-distance calls billed to a calling card by dialing its 1 800 number. Local airtime charges will apply.
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