How to change your prepaid plan
As a Fido prepaid customer, you have the flexibility to change your plan.
Before to proceed with your plan change, take note of the following important information:
Things to Know
- If you change for a By the Day or By the the Month plans, your balance must be sufficient to cover the daily/monthly fee.
- If you change from a By the Day to any other plan , you lose the benefits of the initial By the Day plan and the new plan is effective immediately.
- If you change from By the Month to any other plan, you lose any unused portion of the previous plan and the new plan is effective immediately.
- You cannot combine 2 different prepaid plans.
- Long distance, out of zone, data usage is not included in your plan. See available prepaid add-ons for more information.
How to proceed
Changing your plan using our Automated Voice Response (IVR) system
From your Fido phone, dial 6-1-1, free of charge, and follow these steps:
- Press 3 for Account changes
- Press 1 for Change Price Plan
- Choose the plan of your choice and follow the instructions.
In case you don't have your Fido phone handy, dial 1-888-482-3436 from a different phone and follow these steps:
- Select your preferred language
- Press 3 for Account changes
- Press 1 for Change Price Plan
- Enter your Fido number and PIN code
- Choose the plan of your choice and follow the instructions.
Changing your plan from your computer using My Account
- Log in to My Account
- Select Change your plan under Payment Information section.
- Choose the plan of your choice and follow the instructions.
