Track your order

Chat with Jack, our Virtual Assistant to check on your order status, or follow the steps below to track a recent Fido order.

Get real time updates on your recent mobile orders.

Track my order through the Fido My Account app or online

Sign in to My Account on fido.ca to track your order online with ease. You can also use the steps below to track an order using the My Account app.

  1. Sign-in to the My Account app on your device with your username and password.
  2. From the More tab, select Order tracking. A list of active orders and their statuses will display.
  3. When an order is in Shipped status, you can select Track shipment to get the latest updates on delivery.

You can also track your order on the carrier’s website using these steps:

  1. Check the email we sent you for your tracking number and the carrier that is delivering your package. Note: Occasionally, due to a high volume of orders, it can take up to 2 business days for you to receive the tracking email.
  2. Go to the appropriate carrier website below and paste in the tracking number from your email to get an update on your order.