Administrative charges

If you subscribe to Fido, you may be subject to the following administrative charges for administration or account processing activities in connection with your account, as applicable. All charges are subject to change as well as applicable taxes.


Name of Charge Amount Description
Bill Reprint Charge $20.00 Charged when you request a bill reprint from Customer Care.
Transfer of Responsibility Fee $50.00 Charged when you take over ownership of wireless services from another customer. This fee is applicable on a per line basis.
Wireless Telephone Number Change $50.00

One-time fee applicable for the processing of your wireless telephone number change.

Perform a wireless telephone number change online through Fido MyAccount and waive the associated $50 fee. Another internet win!

Suspension Fee* $50.00 Charged when your wireless service is suspended for non-payment.
Returned Payment/Cheque Charge* $50.00 Charged when the a preauthorized payment is denied or a cheque that you have sent to us has been returned, which could be due to NSF (Non Sufficient Funds) in your account, ACL (Account Closed) or CNT (Cannot Trace).

*Charges not applicable to Residents of Québec.