Premium Device ProtectionTM gives you peace of mind by offering comprehensive protection for a low monthly fee in case your device is damaged, malfunctioning, or lost/stolen*. Plus, your first broken phone screen is repaired on us!
Here are all the details about how Premium Device Protection from Fido works.
* Loss/theft protection is not available in Quebec.
Yes! You can get Premium Device Protection plans for our devices financed through the Fido Payment ProgramTM, including iPhones, iPads, and Android phones and tablets.
You can add Premium Device Protection plans to your account within 60 days of purchasing and activating a new device or upgrading to a new Fido device.
We offer two Premium Device Protection plans:
Both plans offer comprehensive protection for accidental damage, device repair as soon as the same day, and replacement if your device is lost or stolen.* Plus, your first broken phone screen is repaired on us as long as there’s no other damage to your device!
* Loss/theft protection is not available in Quebec.
Yes. We apply repair and replacement processing fees for the following services once your service request is approved. Please note that you can’t use prepaid credit cards to pay any processing fees:
| Device/Plan | Premium Device Protection for Apple featuring AppleCare Services | Premium Device Protection for Android |
| Phones | Screen repair: $39* Other repair: $129 Replacement for loss/theft: $150 – $400** |
Screen repair: $39* Other repairs: $129 Replacement for loss/theft: $150 – $400** |
| Tablets | Repair: $49 Replacements for loss/theft: $150 – $400** |
Repair: $49* Replacements for loss/theft: $150 – $400** |
For more details about our processing fees, please visit fido.ca/servicerequest
* The processing fee is $0 on your first phone or Android tablet screen-break repair as long as there is no other damage to your phone.
** Replacement processing fees vary between $150 – $400 depending on your device cost. Loss/theft protection not available in Quebec.
Not at all! Our Premium Device Protection plans are offered on a month-to-month basis, and you can cancel at any time without cancellation fees.
If you signed up for Premium Device Protection or Device Protection Lite before May 5, 2021, there may be some changes to your protection. Please visit fido.ca/dp-updates for further details.
