Submitting a service request online is easy with our how-to guide.
However, there are some limits on how many times you can get your device repaired or replaced:
- For iPhone and iPad: You can get up to get up to 3 fulfilled service requests for your protected device in a rolling 12-month period, including up to 2 repairs for accidental damage from handling and 1 replacement for loss or theft.* Once you reach this limit, you can still submit service requests for malfunctions after this point.
- For Android phones and tablets: You can get up to 3 fulfilled service requests for your protected device in a rolling 12-month period, including up to 2 repairs for accidental damage from handling and/or out-of-warranty malfunction and 1 replacement for loss or theft.* Once you reach this limit, your Premium Device Protection will be cancelled and you will no longer be charged.
* Loss/theft protection is not available in Quebec.