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How to repair or replace a device with Premium Device Protection

Table of Contents

How do I submit a service request? Is there a limit to the number of times I can get my device repaired or replaced?

If my device is replaced or repaired, will Premium Device Protection still apply to my updated device?

How long does it take to get a repair?

If I need to get a replacement device, will it be the same make and model as my original? Will it be brand new or refurbished?

If my device malfunctions within the original warranty period, should I file a service request through Fido or contact the manufacturer directly?

My device was lost, stolen, damaged, or has started malfunctioning outside of the manufacturer’s warranty period. When should I file my service request?

If I have Premium Device Protection and upgrade my device, will the protection apply to my new device or my old one?

Are there any conditions surrounding getting the first broken phone screen repaired at no extra cost?

What repair options are available for my device?

How do I submit a service request? Is there a limit to the number of times I can get my device repaired or replaced?