If you are not satisfied with your Fido mobile device, you can return (or exchange) it to the store you purchased it from, provided the following return criteria is met:
- In store purchase at a Fido Retail store - Within 15 days from purchase date.
- Purchases made on Fido.ca or the Fido call centre - Within 30 days of shipment of the device.
- Purchases ordered with Express Pickup – Within 30 days of receiving the device.
- Device is in it’s original condition with all accessories.
- Must not have any physical or moisture damage.
- Device passwords and locks are removed.