2G network retirement – Everything you need to know

If you don’t migrate to our upgraded network experience when the 2G network is retired, you will lose service completely, including access to 911.

If you’re using the 2G network, you'll receive instructions from Rogers by email, SMS or both about the 2G network retirement. Please review and follow these steps to avoid service interruptions.

Steps to transition

Based on your device, you will be asked to complete one of these steps:

• Update your device settings: Some devices are LTE/4G/5G-enabled, but your current settings are set to 2G. If this applies to you, follow the steps outlined on our network settings page to update your software and check the network/VoLTE settings. 
• Activate a new SIM card: If your 2G SIM card can’t connect to our LTE/4G/5G networks, you will need to go to one of our retail locations to pick up a new SIM card. Once you have your new SIM card, you can activate it by following these instructions:
  1. Sign in to your Fido account.
  2. In Usage, select your phone number.
  3. In My Device, select Manage SIM.
  4. Select Change SIM and follow the steps.
• Upgrade your phone: If your device can’t connect to our LTE/4G/5G networks, you’ll need to upgrade your phone. To help you transition, we are offering $0 devices if needed and in almost all cases, you won’t need to change your plan. If you do, we’ll make sure you pay a similar price to what you pay today. You can explore our phone options in My Account or by visiting a Fido store.

Have more questions? Contact us at 1-888-481-3436 or by visiting a Fido store.

Voice over LTE (VoLTE) lets you make high-quality voice calls over the 4G LTE network. It'll be required for all voice services after the 2G network is retired. For more details on VoLTE and to find out how to check it’s enabled on your device, visit our network settings page.

4G/5G is used for data services. To make voice calls over 4G/5G, your device and carrier must support VoLTE. Without it, your phone uses the 2G network for voice calls, even if your device shows that it’s using the 4G or 5G network. 2G will no longer be supported after the 2G retirement.

You can check if your phone’s VoLTE-ready by dialling #348378. 

• If your call completes and you get a confirmation message, that means you’re VoLTE-ready. No need to do anything else.
• If you get a message saying that your call was made on a legacy network, it means your phone isn’t VoLTE-ready. Contact us for options to stay connected.

You can also check out this guide to check your phone’s compatibility  

To make sure your device can connect to our LTE/4G networks, update your device’s operating system software and verify its compatibility using the Device Compatibility Tool.

You can also check your device settings manually:

1. Go to Settings > Connections > Mobile Networks on your phone.
2. Check if VoLTE can be enabled.
   • If not, your device may not be VoLTE-capable and needs to be upgraded. Some newer devices don’t have the option to change this setting.
   • You won't get any charges by turning this feature on. VoLTE is available at no cost for all customers .

Non-Fido (or grey market) phones are often bought from international sellers and not certified for use in Canada. They may work for data on 4G or 5G, but VoLTE or WiFi Calling usually won’t work with Canadian carriers.

If you’re using a non-Fido device, the 2G network retirement may affect you. To avoid this, check our compatibility tool or contact us to upgrade your device. You can also check your device settings to ensure your software is up-to-date and that VoLTE is turned on.

For customers using a OnePlus phone, the manufacturer recently released a software update that enables VoLTE for select devices. Once your phone’s updated, check if VoLTE is enabled by going to Settings > About Device > Status > SIM card and then IMS Registration. If it says Enabled, that means your phone is VoLTE-ready and you will connect to the 4G/LTE/5G Network. 

Here’s the list of OnePlus devices now compatible with VoLTE:

• OnePlus 13
• OnePlus 13R
• OnePlus 12
• OnePlus 12R
• OnePlus Open
• OnePlus 11
• OnePlus 10 Pro
• OnePlus 10T
• OnePlus Nord N30  

You'll need to register for IP relay access online or via the app. Once registered, you can learn how to use it here.

Our device compatibility tool contains devices sold by Fido. Devices from international sellers, such as OnePlus, may not appear in this tool.

To check your device’s compatibility with LTE/4G, please visit gsmarena. If you want to switch to a Fido certified device, contact us or visit a retail location to discuss available options.

Yes, if you’re using an older Wireless Home Phone device, you will need to contact us to order a compatible device replacement at no additional cost. Once you receive it, you should contact us for help to activate it.  Otherwise, you may lose service.

If your smart device uses 2G to connect to mobile data, you will lose connectivity when the network retires. You will no longer be able to use data but can continue to use WiFi.  To connect to an updated network, you will need to replace your device.  

Contact us at 1-888-481-3436 to discuss options available to you.

We’re supporting our impacted customers through this transition, including recovering costs associated with our transition efforts.

• $3/mo Legacy Network Usage Fee - If you’ve been using our 2G network exclusively, a $3/mo Legacy Network Usage Fee may have been added to your bill on a monthly basis. As we begin our transition to shutdown our 2G network, we’ll no longer add this charge to your bill after June 30, 2026.
• $75 2G Administrative Charge - This charge helps cover the costs of our 2G transition efforts.

Information about these charges will appear in the Your Service Includes section of your bill. 

To avoid the 2G administrative charge, you must migrate to our LTE/4G/5G network before the deadline provided in our communications to you. Our goal is to get you onto our award-winning networks as soon as possible to make sure your services aren’t interrupted.

Check out our Device Guides for step-by-step instructions or get support from a Fido retail location near you.

2G/3G SIM cards start with 8930272040299 or lower. You can also look for a 2G network bar or 'H+' icon in the top corner of your mobile phone.

If your phone has these and it's on the compatible devices list, you need to upgrade your SIM.

1. With a 24-month financing agreement after promo credits, applied monthly on your bill as long as your financing agreement is in place.