How to make sure your device works on the Fido 4G or 5G network

We’re retiring our 3G mobile network on to pave the way for updated technology. To make sure your device works with our network, follow these steps to check your phone's operating system, network and VoLTE settings.

To learn more about the 3G shutdown, visit our FAQ page.

These steps will work for most devices. To view steps for your device, use our interactive device guides. Search for your device name and add key words like ‘software update’ for more accurate results.

You can also refer to your manufacturer's website for more detailed steps.

Step 1: Update to the latest software

Apple: go to Settings and select General. Then select Software update

Android: Follow these steps depending on your device.

Samsung: Go to Settings and then Software update. Select Download and install
Google Pixel: Go to Settings, and then System. Select Software updates and then System update.
Motorola: Go to Settings and then System updates. Select Check for updates
Huawei: Go to Settings and then System & updates. Select Software updates
LG: Go to Settings, then System, followed by Update center. Select Software Update and then Check now for update
TCL: Go to Settings, then System. Select System Update and then Check for updates.
TCL Flip: Go to Settings and then Software update.

Step 2: Update your network settings

Apple

Go to Settings and select
Select Cellular Data options and enable 4G/5G.
Under Voice & Data, select LTE and toggle VoLTE ON.

Android

Go to Settings and select Network & Internet or Connections.
Select Mobile network and then select Preferred network type
Choose 4G / LTE / 5G and toggle VoLTE ON

Step 3: Restart your phone

Restart your phone. If the signal icon is LTE, 4G, 4G+ or 5G, you’re good to go! If the signal icon is 3G or H+, contact us for assistance.