How to return Fido Internet equipment

To return a phone, tablet, see Returning a Wireless phone or tablet >.

To return unused/disconnected Fido modem (and to avoid unreturned equipment fees!) just ship it back to us at no charge. (Note: You must ship back the modem, as well as the power cord)

We’ve partnered with Canada Post to offer you a convenient, no-charge return of your rental equipment. To avoid fees, you must return all rental equipment.

If you have already received a return authorization email, please follow the steps provided in that email to return your equipment. The steps are also outlined below. You can also watch our helpful how-to videos, whether you want to print your return label at home or at a Canada Post location.

Before you begin:

We’ll first need to authorize any return. Before returning equipment, please contact us > if you haven’t already requested to cancel your Internet.

Once we have placed your equipment return order, we will attempt to send you an electronic Waybill via email or SMS. See a list of items that should be returned, below.

If you’ve already been billed for unreturned equipment, keep in mind that credits for equipment charges can take up to 2 billing cycles to appear on your bill.

FAQs

I did not receive an email or SMS with a return waybill, how can I return the equipment?

Didn't receive the return waybill via email? Not to worry! You do not need a waybill to return your Fido equipment! You can simply pack your items in a box and bring it to a Canada Post location with Return ID Number PR823007 (full details below). Canada Post will provide you with a receipt.

I do not have the original Fido box for the equipment I need to return. What do I do?

You can pack your equipment in any shipping-ready box. This can be a box received from an online purchase, gift box, shoe box, etc. The only requirement we ask is that the box will allow you to close it securely for shipping purposes. 

Can I just return my equipment to a Fido Store or get a technician to come pick it up?

En raison de la COVID, les magasins et les techniciens et techniciennes n’accepteront pas d’équipement. On ne s’attend pas à ce que cela change.

How long do I have to return my equipment to avoid being charged?

You have 30 days in which for us to receive back the equipment after your disconnection date, otherwise you will be billed for unreturned equipment.

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Canada Post (print at Canada Post):

  1. Securely pack the item(s) to be returned in any shipping-ready box with all pre-existing labels covered or removed from the box.
  2. Visit any Canada Post location and provide Canada Post Return ID Number PR823007.
  3. They will print the return label for you. Attach it to the box and hand the parcel to the agent to process the shipment.
  4. You will be sent an email with a tracking number. Please keep this email for your records.
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Canada Post Online (print at home):

  1. Visit Canada Post online >
  2. Enter Canada Post Return ID Number PR823007.
  3. Follow the directions on the Canada Post website to prepare your return label. A valid email address is required.
  4. Check your email (including your junk folder) for a copy of the return label. 
  5. Print the return label and securely pack the item(s) to be returned in a shipping-ready box.
  6. Attach the return label to the box and bring it to any Canada Post location to process the shipment.
  7. You will be sent an email with a tracking number. Please keep this email for your records.
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