How to return Fido Internet equipment

To return your unused or disconnected Fido Internet equipment (and avoid unreturned equipment fees!) just ship it back to us at no charge at all.
We’ve partnered with Canada Post to offer you a convenient, no-charge return of your rental equipment. Remember: to avoid equipment fees, you need to return all rental equipment.
If you’ve already received a return authorization email, just follow the steps provided in that email to return your equipment. The steps are also outlined below.

Before you start:

  • We’ll need to authorize any return first, so contact us before returning equipment.
  • Check out the list below for all items that should be returned to us.
  1. To register your package for return and to print a free return label, visit Canada Post online.
  2. Enter the Canada Post Return ID Number PR823007.
  3. Follow the directions on the Canada Post website to prepare your return label. A valid email address is required. 
  4. Check your email (including your junk folder) for a copy of the return label. 
  5. Print the return label and securely pack the item(s) to be returned in a cardboard box (all-pre-existing labels removed) or a pre-purchased shipping-ready box from Canada Post.
  6. Attach the return label to the box and bring it to any Canada Post location to process the shipment. 
  7. Please keep the tracking number provided in the email for your records. 
  1. Securely pack the item(s) to be returned in a cardboard box (all pre-existing labels removed) or purchase a shipping-ready box from Canada Post.
  2. Visit any Canada Post location and provide the Canada Post Return ID Number PR823007.
  3. Attach the return label that is printed for you to the box, and hand
  4. the parcel to the Canada Post agent to process the shipment.
  5. An email will be sent to you. Please keep the tracking number provided in the email for your records.