Orders made through fido.ca or by phone are normally delivered within 2-5 business days unless otherwise indicated on the device page (excludes weekends and holidays). In some cases, orders might take up to 10 business days to arrive. Devices on pre-order or backorder will have longer estimated shipping dates which will be indicated at the time of purchase.

Yes, visit our Administrative charges page to learn more.

First, when returning or exchanging a phone, write down the tracking number that appears on the prepaid return label provided. If you can’t find the return label, contact us. Then, simply enter your tracking number in the appropriate tracking number field on your courier’s website.

It may be possible to modify or cancel your order or change the shipping address. Keep in mind that we might not be able to guarantee a change of address once your order has shipped. Simply contact us, We’ll do our best to help!