fido/content on false false [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/track-order] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.231.167.166] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;10;-1035449964;58517026;7;-1151093806;274;6fe9;2h01;3hc2484994;4h037ce622] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.231.167.166, 23.43.58.117] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=10=sn=EBB621FCA9AE76A40DFDA78108D2B676=perc=100000=ol=0=mul=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [-770018762] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [aed832174-5f6541af-1e03f8e1] [X-Forwarded-For] = [3.231.167.166, 23.43.58.117] [X-dynaTrace-RequestState] = [agentId=0xc2484994&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content track-order /nac/#/choose-phone /phones /nac/#/choose-plan?type=byod promotions /pages/#/internet mobile/add-ons mobile/travel Network coverage mobile/prepaid-cell-phone-plans tablets /web/page/portal/Fido/Accessories fido-home-phone mobile/lte-hotspots https://rogersbank.com/en/fido_mastercard_details? MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions easyloginriverpage support getcurious_faq Store Locator storelocator fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on =3=srv=10=sn=EBB621FCA9AE76A40DFDA78108D2B676=perc=100000=ol=0=mul=1

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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/track-order] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.231.167.166] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;10;-1035449964;58517026;7;-1151093806;274;6fe9;2h01;3hc2484994;4h037ce622] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.231.167.166, 23.43.58.117] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=10=sn=EBB621FCA9AE76A40DFDA78108D2B676=perc=100000=ol=0=mul=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [-770018762] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [aed832174-5f6541af-1e03f8e1] [X-Forwarded-For] = [3.231.167.166, 23.43.58.117] [X-dynaTrace-RequestState] = [agentId=0xc2484994&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content track-order on =3=srv=10=sn=EBB621FCA9AE76A40DFDA78108D2B676=perc=100000=ol=0=mul=1 /default/main/internet/fido/WORKAREA/common en_US j6ho4rlv 2017-08-24 18:33:12 true site/support j6ho4rlv templatedata/site/support/data/mobile/track-order 1597684483 2020-08-19 15:53:33 /default/main/internet/fido/STAGING /default/main/internet/fido track-order 1597684510121 2020-08-19 15:53:33 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/track-order templatedata/site/support/data/mobile/track-order 1 true track-order ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile GetStarted how_tos LifeCycleStage PreInstallation 664 Tracking an order or phone return | Fido Support Once your order has been processed, if you have provided an email address you will receive an email confirmation. Tracking an order or phone return <p><!--<mce:script mce_src="/cms/v45/js/support-6.js" type="text/javascript"></mce:script>--></p> <div> <div class="bloc_content"> <p>Tracking your Fido order or return is easy! Learn how below.</p> <p>&nbsp;</p> <p><span style="display: inline !important; float: none; background-color: #ffffff; color: #000000; font-family: Verdana,Arial,Helvetica,sans-serif; font-size: 10px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><embed type="text/html" width="560" height="315" src="https://www.youtube.com/embed/gOh9JoUXQNQ?rel=0"></embed><br /></span></p> <p>&nbsp;</p> <p>To change or cancel an order see <a href="https://www.fido.ca/consumer/content/modify-cancel-order">Modify or cancel an order</a>.</p> <p>&nbsp;</p> <h3>How to track an order</h3> <p>First, follow the link to your courier&rsquo;s website, which you can find in the email that&rsquo;s sent to you when your order has shipped. You can also use the following contact information:</p> <p>&nbsp;</p> <p>Canada Post</p> <p><a href="http://www.canadapost.ca/">www.canadapost.ca</a></p> <p>1 866-607-6301</p> <p>&nbsp;</p> <p>Purolator</p> <p><a href="http://www.purolator.com/">www.purolator.com</a></p> <p>1 888-744-7123</p> <p>&nbsp;</p> <p>Then, simply enter the tracking number into the tracking number field. You can find the tracking number in the email that&rsquo;s sent to you when your order has shipped.</p> <p>&nbsp;</p> <h3>Good to know&hellip;</h3> <ul> <li>There are no shipping fees</li> <li>You can start tracking your order online 24 to 48 hours after the order has been processed. </li> <li>Orders made through fido.ca or by phone are normally delivered within 2-5 business days (excludes weekends and holidays). In some cases orders might take up to 10 business days to arrive.</li> <li>All deliveries require a signature. If no one is available to accept delivery, the courier will leave a notice with pick-up details. (Purolator deliveries will be held for another 5 days for pick-up. If the parcel is not picked up, it will be returned to Fido.)</li> <li>If you cannot track your package 72 hours after the shipping date, contact us. Dial <strong>6-1-1</strong>, free of charge, from your Fido phone, or <strong>1 888 481-3436</strong> from any phone.</li> </ul> <p>&nbsp;</p> <h3>How to track a phone return</h3> <p>First, when returning or exchanging a phone, write down the tracking number that appears on the prepaid return label provided. If you can&rsquo;t find the return label contact us free of charge at 6-1-1 from your Fido phone or at <strong>1 888-481-3436</strong> from any phone.</p> <p>Then, simply enter your tracking number in the appropriate tracking number field on your courier&rsquo;s website.</p> </div> </div> UPS Canada Post track tracking options Suivi d’une commande ou d’un retour d’appareil | Soutien Fido Une fois votre commande passée, vous recevrez un courriel de confirmation si vous nous avez fourni votre adresse électronique. Suivi d’une commande ou d’un retour d’appareil <p><!--<mce:script mce_src="/cms/v45/js/support-6.js" type="text/javascript"></mce:script>--></p> <div> <div class="bloc_content"> <p>C&rsquo;est facile de faire le suivi de votre commande ou de votre retour Fido! D&eacute;couvrez la marche &agrave; suivre ci-dessous.</p> <p>&nbsp;</p> <p><span style="display: inline !important; float: none; background-color: #ffffff; color: #000000; font-family: Verdana,Arial,Helvetica,sans-serif; font-size: 10px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><embed type="text/html" width="560" height="315" src="https://www.youtube.com/embed/tp3n7AXp3qc?rel=0"></embed><br /></span></p> <p>&nbsp;</p> <p>Pour modifier ou annuler une commande, consultez <a href="https://www.fido.ca/consumer/content/modify-cancel-order?setLanguage=fr">Modifier ou annuler une commande</a>.</p> <p>&nbsp;</p> <h3>Comment faire le suivi d&rsquo;une commande</h3> <p>Suivez tout d&rsquo;abord le lien menant au site web de votre service de messagerie, que vous trouverez dans le courriel envoy&eacute; au moment de l&rsquo;envoi de votre commande. Vous pouvez aussi utiliser les coordonn&eacute;es suivantes :</p> <p>&nbsp;</p> <p>Postes Canada</p> <p><a href="https://www.canadapost.ca/cpc/fr/home.page">www.postescanada.ca</a></p> <p>1-866-607-6301</p> <p>&nbsp;</p> <p>Purolator</p> <p><a href="http://www.purolator.com/">www.purolator.com</a></p> <p>1-888-744-7123</p> <p>&nbsp;</p> <p>Ensuite, entrez simplement le num&eacute;ro de suivi dans le champ appropri&eacute;. Le num&eacute;ro de suivi se trouve dans le courriel qui vous a &eacute;t&eacute; envoy&eacute; au moment de l&rsquo;exp&eacute;dition de votre commande.</p> <p>&nbsp;</p> <h3>Bon &agrave; savoir...</h3> <ul> <li>Aucuns frais d&rsquo;exp&eacute;dition ne s&rsquo;appliquent.</li> <li>Vous pouvez commencer &agrave; faire le suivi de votre commande en ligne 24 &agrave; 48 heures apr&egrave;s son traitement. </li> <li>Les commandes pass&eacute;es sur fido.ca ou par t&eacute;l&eacute;phone sont normalement livr&eacute;es dans deux &agrave; cinq jours ouvrables (&agrave; l&rsquo;exception des week-ends et des jours f&eacute;ri&eacute;s). Une commande peut parfois prendre jusqu&rsquo;&agrave; 10 jours ouvrables.</li> <li>Toutes les livraisons doivent &ecirc;tre confirm&eacute;es par une signature. Si personne n&rsquo;est pr&eacute;sent pour recevoir la livraison, le messager laissera un avis contenant les d&eacute;tails du ramassage. (Les livraisons de Purolator seront conserv&eacute;es pendant 5 jours suppl&eacute;mentaires aux fins de ramassage. Si le colis n&rsquo;est pas r&eacute;cup&eacute;r&eacute;, il sera retourn&eacute; &agrave; Fido.)</li> <li>Si vous ne pouvez pas faire le suivi de votre colis 72 heures apr&egrave;s la date d&rsquo;exp&eacute;dition, contactez-nous. Composez sans frais le 6 1 1 &agrave; partir de votre t&eacute;l&eacute;phone Fido (ou le <strong>1-888-481-3436</strong> &agrave; partir de tout autre t&eacute;l&eacute;phone).</li> </ul> <p>&nbsp;</p> <h3>Comment faire le suivi d&rsquo;un retour d&rsquo;appareil</h3> <p>Tout d&rsquo;abord, lorsque vous retournez ou &eacute;changez un t&eacute;l&eacute;phone, inscrivez le num&eacute;ro de suivi qui figure sur l&rsquo;&eacute;tiquette de retour pr&eacute;pay&eacute; fournie. Si vous ne trouvez pas l&rsquo;&eacute;tiquette de retour, composez sans frais le <strong>6 1 1</strong> &agrave; partir de votre t&eacute;l&eacute;phone Fido ou le <strong>1-888-481-3436</strong> &agrave; partir de tout autre t&eacute;l&eacute;phone.</p> <p>Ensuite, entrez simplement votre num&eacute;ro de suivi dans le champ appropri&eacute; du site web de votre service de messagerie.</p> </div> </div> UPS Postes Canada suivi options appareil et garantie 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Tracking an order or phone return

Tracking your Fido order or return is easy! Learn how below.

 


 

To change or cancel an order see Modify or cancel an order.

 

How to track an order

First, follow the link to your courier’s website, which you can find in the email that’s sent to you when your order has shipped. You can also use the following contact information:

 

Canada Post

www.canadapost.ca

1 866-607-6301

 

Purolator

www.purolator.com

1 888-744-7123

 

Then, simply enter the tracking number into the tracking number field. You can find the tracking number in the email that’s sent to you when your order has shipped.

 

Good to know…

  • There are no shipping fees
  • You can start tracking your order online 24 to 48 hours after the order has been processed.
  • Orders made through fido.ca or by phone are normally delivered within 2-5 business days (excludes weekends and holidays). In some cases orders might take up to 10 business days to arrive.
  • All deliveries require a signature. If no one is available to accept delivery, the courier will leave a notice with pick-up details. (Purolator deliveries will be held for another 5 days for pick-up. If the parcel is not picked up, it will be returned to Fido.)
  • If you cannot track your package 72 hours after the shipping date, contact us. Dial 6-1-1, free of charge, from your Fido phone, or 1 888 481-3436 from any phone.

 

How to track a phone return

First, when returning or exchanging a phone, write down the tracking number that appears on the prepaid return label provided. If you can’t find the return label contact us free of charge at 6-1-1 from your Fido phone or at 1 888-481-3436 from any phone.

Then, simply enter your tracking number in the appropriate tracking number field on your courier’s website.