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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [Cookie] = [dtCookie=5F0BE4632C1F4365BBC2EC5A65D79CB4] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [946956741] [True-Client-IP] = [54.227.31.145] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;957373253;202338265;2;957373253;202338265;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.227.31.145, 23.215.131.86] [X-dynaTrace-Application] = [Fido.ca] [X-Forwarded-For] = [54.227.31.145, 23.215.131.86] content shipping-options on 5F0BE4632C1F4365BBC2EC5A65D79CB4 /default/main/internet/fido/WORKAREA/common en_US j6ho4rl8 2017-08-24 18:33:11 true site/support j6ho4rl8 templatedata/site/support/data/mobile/shipping-options 1510001989 2017-11-06 16:00:27 /default/main/internet/fido/STAGING /default/main/internet/fido shipping-options 1509715079590 2017-11-06 16:00:27 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/shipping-options templatedata/site/support/data/mobile/shipping-options 1 true shipping-options ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile GetStarted faqs LifeCycleStage PreInstallation 658 Shipping Information | Fido Support When you place an order delivery can take up to 7 calendar days for all purchases made by phone or through fido.ca. Depending on your postal code, UPS or Canada Post will be used to ship your purchase. There are no shipping fees and all delivery methods require the customer’s signature. Delivery to a U.S. or international address is not permitted Shipping Information <p><!--<mce:script mce_src="/cms/v45/js/support-6.js" type="text/javascript"></mce:script>--></p> <div id="support_6"><!-- <h1>Phone and Warranty</h1> --> <div class="bloc_content"><!-- <h2>Shipping Information</h2> --> <h3>When you place an order</h3> <ul> <li>All orders made through fido.ca or by phone will be delivered within 3 - 5 business days (excludes weekends and holidays) and within 1 - 2 business days for major metropolitan areas.</li> <li>Depending on your postal code, UPS or Canada Post will be used to ship your purchase. <ul> <li>UPS will be used if you have a <strong>regular address and your tracking number starts with 1Z</strong></li> <li>Post Canada will be used if you have a <strong>PO BOX or Rural Road and your tracking number starts with 7</strong></li> </ul> </li> <li>There are no shipping fees and all delivery methods require the customer&rsquo;s signature.</li> <li>Delivery to a U.S. or international address is not permitted.</li> <li>To learn more on how to track your order, click <a href="/web/content/phonewarranty/tracking_your_order">here</a>.</li> </ul> <h3>Schedules</h3> <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>If delivery is with UPS (regular address)</h3> </div> <div id="answer1" class="collapse"> <div class="faq-answer"> <table class="table-calls-forwarding" border="0"> <tbody> <tr> <td> <p>Regular service</p> </td> <td width="40%"> <p>Monday to Friday, 9 a.m. to 5 p.m.</p> </td> </tr> <tr> <td> <p>Delivery service to an alternative address</p> </td> <td width="40%"> <p>Monday to Friday, 9 a.m. to 5 p.m.</p> </td> </tr> <tr> <td> <p>Saturday delivery service (exceptions apply) Please note: The order must be placed before Thursday 3 p.m. in order to be delivered for the <strong class="txtb">upcoming Saturday</strong>, or else delivery will be delayed to next Saturday</p> </td> <td width="40%"> <p>Saturday, 10 a.m. to 2 p.m.</p> </td> </tr> </tbody> </table> <p>Exception: Saturday deliveries to the postal codes stated below are not possible.</p> <table class="table-calls-forwarding" border="0" width="100%"> <tbody> <tr> <th width="30%"> <p align="center"><strong class="txtb">Montreal</strong></p> </th> <th width="30%"> <p align="center"><strong class="txtb">Toronto (GTA)</strong></p> </th> <th width="30%"> <p align="center"><strong class="txtb">Vancouver</strong></p> </th> </tr> <tr> <td> <p align="center">H1*-***<br /> H3H-***<br /> H3S-***<br /> H3W-***</p> </td> <td> <p align="center">L5A-***<br /> L6W-***<br /> L6Y-***<br /> M1B-***<br /> M1E-***<br /> M1K-***<br /> M1V-***<br /> M3H-***<br />M3N-***<br /> M4C-***<br /> M4X-***<br /> M4Y-***<br /> M5A-***<br /> M6K-***<br /> M6M-***<br /> M9V-***</p> </td> <td> <p align="center">V6E-***<br /> V6Y (Richmond)</p> </td> </tr> </tbody> </table> <p><strong>Additional information</strong></p> <ul> <li>You will receive an <a rel="noopener" href="/iw-web/cms/pdf/PDF_Hardwareordershipmentconfirmation_wif.pdf" target="_blank">email</a> including a tracking number after the order is shipped. To learn more on how to track your order, click <a href="/web/content/phonewarranty/tracking_your_order">here</a>.</li> <li>If delivery is COD (collect on delivery), you can only pay by certified cheque or money order. <ul> <li>Payable to Fido Solutions with your account number on the front.</li> <li>For orders containing equipment with multiple SKUs (including SIM cards): Equipment will be separated by SKU, and you will be required to make individual payments for each distinct SKU.</li> </ul> <p><strong>For deliveries made on:</strong></p> <ul> <li><strong>Weekdays:</strong> If no one is available to accept the parcel on the first delivery attempt, UPS will make 2 more attempts on 2 consecutive business days, Monday to Friday from 9 a.m. to 5 p.m. The parcel will then be held at the nearest <a rel="noopener" href="http://www.ups.com/dropoff?loc=en_CA&amp;WT.svl=SubNav" target="_blank">UPS depot</a> for another 5 days for pick-up. If the parcel is not picked up, it will be returned to Fido.</li> <li><strong>Saturday:</strong> Only 1 attempt will be made between 10 a.m. and 2 p.m. If this is unsuccessful, UPS will make 2 more attempts during normal operating hours (Monday to Friday, from 9 a.m. to 5 p.m.).</li> <li><strong>Sunday:</strong> No service available</li> </ul> </li> </ul> </div> </div> </div> <!-- faq 1 end --> <!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>If delivery is with Canada Post (PO BOX and Rural Road)</h3> </div> <div id="answer2" class="collapse"> <div class="faq-answer"> <table class="table-calls-forwarding" border="0" width="100%"> <tbody> <tr> <td> <p align="center">Regular service</p> </td> <td> <p><strong>Monday to Friday, 9 a.m. to 5 p.m.</strong></p> </td> </tr> </tbody> </table> <p><strong>Additional information:</strong></p> <ul> <li>You will receive an <a rel="noopener" href="/iw-web/cms/pdf/PDF_Hardwareordershipmentconfirmation_wif.pdf" target="_blank">email</a> including a tracking number after the order is shipped. To learn more on how to <a href="/web/content/phonewarranty/tracking_your_order">track your order</a>.</li> <li>If you are absent, a delivery notice will be left in your mailbox giving the address of the nearest <a rel="noopener" href="http://www.canadapost.ca/cpotools/apps/fpo/personal/findPostOffice?LOCALE=en" target="_blank">Canada Post outlet</a>.</li> <li>The parcel will be held there for 15 days.</li> <li>Two pieces of ID will be required, one of which must be government-issued and must include your home or business address.</li> <li>If you have a delivery notice and if it contains an address, you will need one piece of ID instead of two to claim your parcel. Your ID must be government-issued and must include your home or business address so that it can be compared with the delivery address.</li> <li>If delivery is COD (cash on delivery) you will need to go to the nearest <a rel="noopener" href="http://www.canadapost.ca/cpotools/apps/fpo/personal/findPostOffice?LOCALE=en" target="_blank">Canada Post outlet</a> to pay by money order.</li> </ul> </div> </div> </div> <!-- faq 2 end --></div> <!-- /.bloc_content --></div> <!-- /.support_6 --> Shipping track delivery order UPS Information sur la livraison | Soutien Fido Lorsque vous passez une commande : La livraison peut prendre jusqu’à 7 jours civils pour tout achat fait par téléphone ou par fido.ca. Votre code postal déterminera si UPS ou Postes Canada livrera votre commande. Il n’y a pas de frais de livraison et la signature du client est obligatoire pour toute livraison. La livraison aux États-Unis et ailleurs à l’étranger n’est pas permise. Information sur la livraison <p><!--<mce:script mce_src="/cms/v45/js/support-6.js" type="text/javascript"></mce:script>--></p> <div id="support_6"><!-- <h1>Appareil et garantie</h1> --> <div class="bloc_content"><!-- <h2>Information sur la livraison</h2> --> <h3>Lorsque vous passez une commande :</h3> <ul> <li>Toutes les commandes pass&eacute;es sur fido.ca ou par t&eacute;l&eacute;phone seront livr&eacute;es dans les trois &agrave; cinq jours ouvrables (sauf les week-ends et les jours f&eacute;ri&eacute;s). Dans les grands centres m&eacute;tropolitains, le d&eacute;lai de livraison peut &ecirc;tre d&rsquo;une &agrave; deux journ&eacute;es ouvrables.</li> <li>Votre code postal d&eacute;terminera si UPS ou Postes Canada livrera votre commande. <ul> <li>Ce sera UPS, si vous avez une <strong>adresse ordinaire et votre num&eacute;ro de suivi commence par 1Z</strong> </li> <li>Ce sera Postes Canada, si vous utilisez une <strong>case postale ou si vous avez une adresse de route rurale, et si votre num&eacute;ro de suivi commence par 7</strong></li> </ul> </li> <li>Il n&rsquo;y a pas de frais de livraison et la signature du client est obligatoire pour toute livraison.</li> <li>La livraison aux &Eacute;tats-Unis et ailleurs &agrave; l&rsquo;&eacute;tranger n&rsquo;est pas permise.</li> <li>Pour savoir comment faire le suivi de votre commande, cliquez <a href="/web/content/phonewarranty/tracking_your_order">ici</a>.</li> </ul> <h3>Horaires</h3> <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>Si livr&eacute; par UPS (adresse r&eacute;guli&egrave;re)</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <table class="table-calls-forwarding" border="0"> <tbody> <tr> <td> <p>Service r&eacute;gulier</p> </td> <td width="40%"> <p>Du lundi au vendredi de 9 h &agrave; 17 h</p> </td> </tr> <tr> <td> <p>Service de livraison &agrave; une autre adresse</p> </td> <td width="40%"> <p>Du lundi au vendredi de 9 h &agrave; 17 h</p> </td> </tr> <tr> <td> <p>Service de livraison le samedi (des restrictions s&rsquo;appliquent). Remarque : La commande doit &ecirc;tre pass&eacute;e le jeudi avant 15 h pour une livraison <span style="text-decoration: underline;">le samedi</span>, sans quoi la livraison sera effectu&eacute;e le samedi suivant.</p> </td> <td width="40%"> <p>Le samedi de 10 h &agrave; 14 h</p> </td> </tr> </tbody> </table> <p>Exception: Saturday deliveries to the postal codes stated below are not possible.</p> <table class="table-calls-forwarding" border="0" width="100%"> <tbody> <tr> <th width="30%"> <p align="center"><strong>Montr&eacute;al</strong></p> </th> <th width="30%"> <p align="center"><strong>Toronto<br /> (r&eacute;gion du Grand Toronto)</strong></p> </th> <th width="30%"> <p align="center"><strong>Vancouver</strong></p> </th> </tr> <tr class="last"> <td> <p align="center">H1*-***<br /> H3H-***<br /> H3S-***<br /> H3W-***</p> </td> <td> <p align="center">L5A-***<br /> L6W-***<br /> L6Y-***<br /> M1B-***<br /> M1E-***<br /> M1K-***<br /> M1V-***<br /> M3H-***<br />M3N-***<br /> M4C-***<br /> M4X-***<br /> M4Y-***<br /> M5A-***<br /> M6K-***<br /> M6M-***<br /> M9V-***</p> </td> <td class="last"> <p align="center">V6E-***<br /> V6Y (Richmond)</p> </td> </tr> </tbody> </table> <p><strong>Additional information</strong></p> <ul> <li>Vous recevrez un <a href="/iw-web/cms/pdf/PDF_Hardwareordershipmentconfirmation_wif.pdf" target="_blank">courriel</a> qui comprend le num&eacute;ro de suivi une fois que la commande aura &eacute;t&eacute; envoy&eacute;e. Pour en savoir plus sur le suivi des commandes, cliquez <a href="/web/content/phonewarranty/tracking_your_order">ici</a>.</li> <li>S'il s&rsquo;agit d&rsquo;une exp&eacute;dition de type envoi contre remboursement, vous pouvez seulement payer par ch&egrave;que certifi&eacute; ou mandat. <ul> <li>Payable &agrave; Fido Solutions avec votre num&eacute;ro de compte au recto. </li> <li>Pour les commandes contenant de l&rsquo;&eacute;quipement avec plusieurs codes d'article (y compris les cartes SIM) : L&rsquo;&eacute;quipement sera divis&eacute; par code d&rsquo;article, et vous devrez faire des paiements distincts pour chaque code.</li> </ul> <p><strong>Types de livraisons</strong></p> <ul> <li><strong>Les jours de semaine :</strong> S&rsquo;il n&rsquo;y a personne &agrave; l&rsquo;adresse indiqu&eacute;e lors de la premi&egrave;re tentative de livraison, UPS fera deux autres tentatives les deux jours ouvrables qui suivent, du lundi au vendredi de 9 h &agrave; 17 h. Ensuite, le colis sera envoy&eacute; au <a href="http://www.ups.com/dropoff?loc=fr_CA&amp;WT.svl=SubNav" target="_blank">comptoir UPS</a> o&ugrave; il sera conserv&eacute; durant cinq jours. Si vous ne le r&eacute;cup&eacute;rez pas, il nous sera retourn&eacute;.</li> <li><strong>Les samedis :</strong> Une seule tentative sera faite entre 10 h et 14 h. Si le colis n&rsquo;est pas r&eacute;cup&eacute;r&eacute;, UPS fera deux autres tentatives pendant les heures r&eacute;guli&egrave;res de livraison, soit du lundi au vendredi de 9 h &agrave; 17 h.</li> <li><strong>Les dimanches :</strong> Pas de service.</li> </ul> </li> </ul> </div> </div> </div> <!-- faq 1 end --> <!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>Si livr&eacute; par Postes Canada (case postale et adresse de route rurale)</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <table class="table-calls-forwarding" border="0" width="100%"> <tbody> <tr> <td> <p align="center">Service r&eacute;gulier</p> </td> <td> <p>Du lundi au vendredi de 9 h &agrave; 17 h.</p> </td> </tr> </tbody> </table> <p><strong>Information additionnelle :</strong></p> <ul> <li>Vous recevrez un <a href="/iw-web/cms/pdf/PDF_Hardwareordershipmentconfirmation_wif.pdf" target="_blank">courriel</a> qui comprend le num&eacute;ro de suivi une fois que la commande aura &eacute;t&eacute; envoy&eacute;e. Pour en savoir plus sur le suivi des commandes, cliquez <a href="/web/content/phonewarranty/tracking_your_order">ici</a>.</li> <li>Si vous &ecirc;tes absent, un avis de livraison indiquant <a href="http://www.canadapost.ca/cpotools/apps/fpo/personal/findPostOffice?LOCALE=fr" target="_blank">l'adresse cueillette de Postes Canada</a> la plus proche sera laiss&eacute; dans votre bo&icirc;te aux lettres..</li> <li>Le colis sera conserv&eacute; durant 15 jours.</li> <li>Deux pi&egrave;ces d&rsquo;identit&eacute; seront requises. L&rsquo;une d&rsquo;elles doit &ecirc;tre &eacute;mise par le gouvernement et doit inclure votre adresse &agrave; la maison ou au travail.</li> <li>Si vous avez re&ccedil;u l&rsquo;avis de livraison et que votre adresse s&rsquo;y trouve, on ne vous demandera qu&rsquo;une seule pi&egrave;ce d&rsquo;identit&eacute;. Elle doit &ecirc;tre &eacute;mise par le gouvernement et comprendre votre adresse &agrave; la maison ou au travail selon celle qui correspond &agrave; l&rsquo;adresse de livraison.</li> <li>Si votre colis est payable &agrave; la livraison, vous devrez vous pr&eacute;senter &agrave; <a href="http://www.canadapost.ca/cpotools/apps/fpo/personal/findPostOffice?LOCALE=fr" target="_blank">l'adresse cueillette de Postes Canada</a> la plus proche pour payer par mandat.</li> </ul> </div> </div> </div> <!-- faq 2 end --></div> <!-- /.bloc_content --></div> <!-- /.support_6 --> Envoie d’envoie commande livraison UPS 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Shipping Information

When you place an order

  • All orders made through fido.ca or by phone will be delivered within 3 - 5 business days (excludes weekends and holidays) and within 1 - 2 business days for major metropolitan areas.
  • Depending on your postal code, UPS or Canada Post will be used to ship your purchase.
    • UPS will be used if you have a regular address and your tracking number starts with 1Z
    • Post Canada will be used if you have a PO BOX or Rural Road and your tracking number starts with 7
  • There are no shipping fees and all delivery methods require the customer’s signature.
  • Delivery to a U.S. or international address is not permitted.
  • To learn more on how to track your order, click here.

Schedules

If delivery is with UPS (regular address)

Regular service

Monday to Friday, 9 a.m. to 5 p.m.

Delivery service to an alternative address

Monday to Friday, 9 a.m. to 5 p.m.

Saturday delivery service (exceptions apply) Please note: The order must be placed before Thursday 3 p.m. in order to be delivered for the upcoming Saturday, or else delivery will be delayed to next Saturday

Saturday, 10 a.m. to 2 p.m.

Exception: Saturday deliveries to the postal codes stated below are not possible.

Montreal

Toronto (GTA)

Vancouver

H1*-***
H3H-***
H3S-***
H3W-***

L5A-***
L6W-***
L6Y-***
M1B-***
M1E-***
M1K-***
M1V-***
M3H-***
M3N-***
M4C-***
M4X-***
M4Y-***
M5A-***
M6K-***
M6M-***
M9V-***

V6E-***
V6Y (Richmond)

Additional information

  • You will receive an email including a tracking number after the order is shipped. To learn more on how to track your order, click here.
  • If delivery is COD (collect on delivery), you can only pay by certified cheque or money order.
    • Payable to Fido Solutions with your account number on the front.
    • For orders containing equipment with multiple SKUs (including SIM cards): Equipment will be separated by SKU, and you will be required to make individual payments for each distinct SKU.

    For deliveries made on:

    • Weekdays: If no one is available to accept the parcel on the first delivery attempt, UPS will make 2 more attempts on 2 consecutive business days, Monday to Friday from 9 a.m. to 5 p.m. The parcel will then be held at the nearest UPS depot for another 5 days for pick-up. If the parcel is not picked up, it will be returned to Fido.
    • Saturday: Only 1 attempt will be made between 10 a.m. and 2 p.m. If this is unsuccessful, UPS will make 2 more attempts during normal operating hours (Monday to Friday, from 9 a.m. to 5 p.m.).
    • Sunday: No service available

If delivery is with Canada Post (PO BOX and Rural Road)

Regular service

Monday to Friday, 9 a.m. to 5 p.m.

Additional information:

  • You will receive an email including a tracking number after the order is shipped. To learn more on how to track your order.
  • If you are absent, a delivery notice will be left in your mailbox giving the address of the nearest Canada Post outlet.
  • The parcel will be held there for 15 days.
  • Two pieces of ID will be required, one of which must be government-issued and must include your home or business address.
  • If you have a delivery notice and if it contains an address, you will need one piece of ID instead of two to claim your parcel. Your ID must be government-issued and must include your home or business address so that it can be compared with the delivery address.
  • If delivery is COD (cash on delivery) you will need to go to the nearest Canada Post outlet to pay by money order.
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