To return a phone, tablet, see Returning a Wireless phone or tablet >.
To return unused/disconnected Fido modem (and to avoid unreturned equipment fees!) just ship it back to us at no charge. (Note: You must ship back the modem, as well as the power cord)
We’ve partnered with Canada Post to offer you a convenient, no-charge return of your rental equipment. To avoid fees, you must return all rental equipment.
If you have already received a return authorization email, please follow the steps provided in that email to return your equipment. The steps are also outlined below. You can also watch our helpful how-to videos, whether you want to print your return label at home or at a Canada Post location.
Before you begin:
We’ll first need to authorize any return. Before returning equipment, please contact us > if you haven’t already requested to cancel your Internet.
Once we have placed your equipment return order, we will attempt to send you an electronic Waybill via email or SMS. See a list of items that should be returned, below.
If you’ve already been billed for unreturned equipment, keep in mind that credits for equipment charges can take up to 2 billing cycles to appear on your bill.