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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/return-internet-equipment] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.238.235.155] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;14;1073499953;343043585;7;-1151093806;852;2658;2h01;3h3ffc4f31;4h14726e01] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.238.235.155, 23.201.31.199] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=14=sn=6F620C751143DF1A59B6918D3B64FCA4=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [1002084856] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [a0107160-609e42b2-13017601] [X-Forwarded-For] = [3.238.235.155, 23.201.31.199] [X-dynaTrace-RequestState] = [agentId=0x3ffc4f31&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content return-internet-equipment on =3=srv=14=sn=6F620C751143DF1A59B6918D3B64FCA4=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1 /default/main/internet/fido/WORKAREA/common en_US ketllppb 2020-10-20 14:19:03 true site/support ketllppb templatedata/site/support/data/Internet/Care/return-internet-equipment 1603218731 2020-10-20 14:34:29 /default/main/internet/fido/STAGING /default/main/internet/fido return-internet-equipment 1603218787382 2020-10-20 14:34:29 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/Internet/Care/return-internet-equipment templatedata/site/support/data/Internet/Care/return-internet-equipment 1 true return-internet-equipment ab, bc, mb, nb, nl, ns, nt, nu, on en, fr Internet customer customer_care how_tos selfserve Modem DetailsWirelessGateway 1603214944780 How to Return Internet Equipment | Fido Learn more about returning your old Fido internet equipment or modem at no charge at all! How to return Fido Internet equipment <p>To return your unused or disconnected Fido Internet equipment (and avoid unreturned equipment fees!) just ship it back to us at no charge at all.<br /> We&rsquo;ve partnered with Canada Post to offer you a convenient, no-charge return of your rental equipment. Remember: to avoid equipment fees, you need to return all rental equipment.<br /> If you&rsquo;ve already received a return authorization email, just follow the steps provided in that email to return your equipment. The steps are also outlined below.</p> <h3>Before you start:</h3> <ul> <li>We&rsquo;ll need to authorize any return first, so <a href="https://www.fido.ca/consumer/contact-us?setLanguage=fr">contact us</a> before returning equipment.</li> <li>Check out the list below for all items that should be returned to us.</li> </ul> <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>Canada Post Online (print at home):</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"><ol> <li>To register your package for return and to print a free return label, <a href="https://www.canadapost.ca/cpotools/apps/prse/label?execution=e1s1">visit Canada Post online</a>.</li> <li>Enter the Canada Post Return ID Number <strong>PR823007</strong>.</li> <li>Follow the directions on the Canada Post website to prepare your return label. A valid email address is required.&nbsp;</li> <li>Check your email (including your junk folder) for a copy of the return label.&nbsp;</li> <li>Print the return label and securely pack the item(s) to be returned in a cardboard box <em>(all-pre-existing labels removed)</em> or a pre-purchased shipping-ready box from Canada Post.</li> <li>Attach the return label to the box and bring it to any Canada Post location to process the shipment.&nbsp;</li> <li>Please keep the tracking number provided in the email for your records.&nbsp;</li> </ol></div> </div> </div> <!-- faq 1 end --><!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>Canada Post (print at Canada Post):</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"><ol> <li>Securely pack the item(s) to be returned in a cardboard box <em>(all pre-existing labels removed)</em> or purchase a shipping-ready box from Canada Post.</li> <li>Visit any Canada Post location and provide the Canada Post Return ID Number <strong>PR823007</strong>.</li> <li>Attach the return label that is printed for you to the box, and hand</li> <li>the parcel to the Canada Post agent to process the shipment.</li> <li>An email will be sent to you. Please keep the tracking number provided in the email for your records.</li> </ol></div> </div> </div> <!-- faq 2 end --><!-- faq 3 start --> <div class="faq-container"> <div class="faq-question"> <h3>The following rental items must be returned:</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <ul> <li>Internet modem</li> <li>Power supply</li> </ul> </div> </div> </div> <!-- faq 3 end --> <h3>Related links:</h3> <p><a href="https://www.fido.ca/consumer/content/track-order">Tracking an order or phone return</a></p> Canada post, ship back equipment, rental modem, return label, no charge shipping, free shipping Comment retourner de l’équipement Internet | Fido Détails sur le retour de votre ancien modem ou équipement Fido Internet sans aucuns frais! Comment retourner de l’équipement Fido Internet <p>Pour retourner votre &eacute;quipement Fido&nbsp;Internet inutilis&eacute; ou d&eacute;branch&eacute; (et pour &eacute;viter les frais d&rsquo;&eacute;quipement non retourn&eacute;!), vous n&rsquo;avez qu&rsquo;&agrave; nous le renvoyer sans aucuns frais.</p> <p>On a &eacute;tabli un partenariat avec Postes&nbsp;Canada pour vous offrir le retour pratique sans frais de votre &eacute;quipement de location. N&rsquo;oubliez pas que pour &eacute;viter des frais d&rsquo;&eacute;quipement, vous devez retourner tout l&rsquo;&eacute;quipement en location.</p> <p>Si vous avez d&eacute;j&agrave; re&ccedil;u un courriel d&rsquo;autorisation de retour, il suffit de suivre les &eacute;tapes indiqu&eacute;es dans le courriel pour retourner votre &eacute;quipement. Les &eacute;tapes &agrave; suivre sont &eacute;galement d&eacute;crites ci-dessous&nbsp;:</p> <h3>Avant de commencer&nbsp;:</h3> <ul> <li>On doit d&rsquo;abord autoriser tout retour, alors <a href="https://www.fido.ca/consumer/contact-us?setLanguage=fr">contactez-nous</a>avant de retourner l&rsquo;&eacute;quipement.</li> <li>Consultez la liste ci-dessous pour voir tous les articles que vous devez nous retourner.</li> </ul> <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>Service en ligne de Postes Canada (impression &agrave; la maison)&nbsp;:</h3> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer1" class="collapse"> <div class="faq-answer"><ol> <li>Pour enregistrer votre colis et imprimer une &eacute;tiquette de retour gratuite, <a href="https://www.canadapost.ca/cpotools/apps/prse/label?execution=e1s1">consultez le site web de Postes&nbsp;Canada</a>.</li> <li>Entrez <strong>PR823007</strong> dans le champ Num&eacute;ro d&rsquo;identification de retour de Postes Canada.</li> <li>Suivez les directives sur le site web de Postes&nbsp;Canada pour pr&eacute;parer votre &eacute;tiquette de retour. Une adresse courriel valide est requise.</li> <li>V&eacute;rifiez vos courriels (y compris votre dossier de courrier ind&eacute;sirable) pour obtenir une copie de l&rsquo;&eacute;tiquette de retour.&nbsp;</li> <li>Imprimez l&rsquo;&eacute;tiquette de retour. Emballez soigneusement le ou les articles &agrave; retourner dans une bo&icirc;te en carton <em>(en enlevant toutes les &eacute;tiquettes d&eacute;j&agrave; appos&eacute;es)</em> ou une bo&icirc;te pr&ecirc;te &agrave; utiliser achet&eacute;e &agrave; l&rsquo;avance aupr&egrave;s de Postes&nbsp;Canada.</li> <li>Apposez l&rsquo;&eacute;tiquette de retour sur la bo&icirc;te et apportez le colis &agrave; n&rsquo;importe quel point de service de Postes Canada aux fins de traitement de l&rsquo;envoi.</li> <li>Veuillez conserver le num&eacute;ro de suivi fourni dans le courriel pour vos dossiers.<strong>&nbsp;</strong></li> </ol></div> </div> </div> <!-- faq 1 end --><!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>Postes&nbsp;Canada (impression &agrave; Postes&nbsp;Canada)&nbsp;:</h3> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer2" class="collapse"> <div class="faq-answer"><ol> <li>Emballez soigneusement le ou les articles &agrave; retourner dans une bo&icirc;te en carton <em>(en enlevant toutes les &eacute;tiquettes d&eacute;j&agrave; appos&eacute;es)</em> ou achetez une bo&icirc;te pr&ecirc;te &agrave; utiliser aupr&egrave;s de Postes&nbsp;Canada.</li> <li>Rendez-vous &agrave; n&rsquo;importe quel point de service de Postes&nbsp;Canada et indiquez le num&eacute;ro d&rsquo;identification de retour de Postes&nbsp;Canada <strong>PR823007</strong>.</li> <li>Apposez l&rsquo;&eacute;tiquette de retour imprim&eacute;e pour vous sur la bo&icirc;te et remettez celle-ci &agrave; l&rsquo;agent de Postes&nbsp;Canada aux fins de traitement de l&rsquo;envoi.</li> <li>Vous recevrez un courriel &agrave; ce sujet. Veuillez conserver le num&eacute;ro de suivi fourni dans le courriel pour vos dossiers.</li> </ol></div> </div> </div> <!-- faq 2 end --><!-- faq 3 start --> <div class="faq-container"> <div class="faq-question"> <h3>Vous devez retourner les articles de location suivants&nbsp;:</h3> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <ul> <li>Internet modem</li> <li>Power supply</li> </ul> </div> </div> </div> <!-- faq 3 end --> <h3>Liens utiles :</h3> <p><a href="https://www.fido.ca/consumer/content/track-order?setLanguage=fr">Suivi d&rsquo;une commande ou d&rsquo;un retour d&rsquo;appareil</a></p> Postes Canada, retourner de l’équipement, location, modem étiquette de retour, expédition sans frais, expédition gratuite 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

How to return Fido Internet equipment

To return your unused or disconnected Fido Internet equipment (and avoid unreturned equipment fees!) just ship it back to us at no charge at all.
We’ve partnered with Canada Post to offer you a convenient, no-charge return of your rental equipment. Remember: to avoid equipment fees, you need to return all rental equipment.
If you’ve already received a return authorization email, just follow the steps provided in that email to return your equipment. The steps are also outlined below.

Before you start:

  • We’ll need to authorize any return first, so contact us before returning equipment.
  • Check out the list below for all items that should be returned to us.

Canada Post Online (print at home):

  1. To register your package for return and to print a free return label, visit Canada Post online.
  2. Enter the Canada Post Return ID Number PR823007.
  3. Follow the directions on the Canada Post website to prepare your return label. A valid email address is required. 
  4. Check your email (including your junk folder) for a copy of the return label. 
  5. Print the return label and securely pack the item(s) to be returned in a cardboard box (all-pre-existing labels removed) or a pre-purchased shipping-ready box from Canada Post.
  6. Attach the return label to the box and bring it to any Canada Post location to process the shipment. 
  7. Please keep the tracking number provided in the email for your records. 

Canada Post (print at Canada Post):

  1. Securely pack the item(s) to be returned in a cardboard box (all pre-existing labels removed) or purchase a shipping-ready box from Canada Post.
  2. Visit any Canada Post location and provide the Canada Post Return ID Number PR823007.
  3. Attach the return label that is printed for you to the box, and hand
  4. the parcel to the Canada Post agent to process the shipment.
  5. An email will be sent to you. Please keep the tracking number provided in the email for your records.

The following rental items must be returned:

  • Internet modem
  • Power supply

Related links:

Tracking an order or phone return