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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/planned-service-outages] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.236.212.116] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;10;1073499953;439389159;7;-1151093806;479;7420;2h01;3h3ffc4f31;4h1a308be7] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.236.212.116, 184.25.96.5] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=10=sn=AA245366032C7F1B029D4C9AB6A819E9=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [1002084856] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [341c6452-6145c124-520f275b] [X-Forwarded-For] = [3.236.212.116, 184.25.96.5] [X-dynaTrace-RequestState] = [agentId=0x3ffc4f31&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content planned-service-outages on =3=srv=10=sn=AA245366032C7F1B029D4C9AB6A819E9=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1 /default/main/internet/fido/WORKAREA/common en_US ketllck1 2020-10-14 09:33:55 true site/support ketllck1 templatedata/site/support/data/Internet/Care/planned-service-outages 1603420823 2020-10-22 22:41:41 /default/main/internet/fido/STAGING /default/main/internet/fido planned-service-outages 1603420873333 2020-10-22 22:41:41 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/Internet/Care/planned-service-outages templatedata/site/support/data/Internet/Care/planned-service-outages 1 true planned-service-outages ab, nb, nl, on, qc en, fr Internet advancedSupport customer 1602682253193 Planned Network Maintenance - FAQ | Fido We're always trying to make our network better! If you see our teams or crews doing maintenance work in your area, here’s all you need to know about it. All you need to know about planned service outages <p>We&rsquo;re always trying to make our network better for you! So if you see us doing maintenance work in your neighbourhood, here&rsquo;s what you can expect.</p> <p><strong>Why is this network maintenance happening?</strong></p> <p>We&rsquo;re committed to delivering exceptional service to our customers, and we&rsquo;ve identified an opportunity to improve our network&rsquo;s quality in your area. This could include:</p> <ul> <li>Checking power supplies</li> <li>Updating backup batteries</li> <li>Eliminating signal interruptions</li> <li>Other maintenance work</li> </ul> <p>When we&rsquo;re done in your area, you should notice improvements to the overall quality and performance of your Fido service(s).</p> <p><strong>Will the maintenance activities impact my services?</strong></p> <ul> <li>While our crew is working in your area, you may experience intermittent interruptions of your services between <strong>8am and 5pm</strong>.</li> <li>On average, these interruptions can last <strong>5 to 10 minutes at a time</strong>, and your services should restore automatically.</li> <li>Our crew(s) will work as quickly as possible to minimize any impact to your day, but the work may take up to 5 days.</li> </ul> <p><strong>Will you need to access my property during these network maintenance activities?</strong></p> <p>In most cases, we won&rsquo;t need access to your property. Most work is completed on municipal property with the city&rsquo;s permission. Should we require access to private property like your yard, our technicians will ask for your consent before entering.</p> <p><strong>Will you notify me once the work is complete?</strong></p> <p>Of course! Just contact our <a href="https://www.fido.ca/consumer/contact-us/my-fido-services">Technical Support team</a> and you&rsquo;ll be able to choose whether you wish to be notified by phone or text message once service is restored.</p> <p><strong>Will my services reboot automatically?</strong></p> <p>In most cases, your services will restore automatically. But if you&rsquo;re still experiencing issues, try restarting your equipment. You can find restart instructions for your equipment below:</p> <ul> <li><a href="https://www.fido.ca/consumer/content/internet-reset-modem">How do I reset my modem to factory settings?</a></li> </ul> <p>If this still doesn&rsquo;t work, contact our <a href="https://www.fido.ca/consumer/contact-us/my-fido-services">Technical Support team</a> to get assistance.</p> Internet out, down, maintenance, upgrade, wifi down no connection, wi-fi down FAQ sur la maintenance du réseau prévue | Fido On cherche toujours à améliorer notre réseau! Si vous voyez nos équipes effectuer des travaux de maintenance dans votre secteur, voici ce que vous devez savoir. Tout ce que vous devez savoir sur les interruptions de service prévues <p>On cherche constamment &agrave; am&eacute;liorer notre r&eacute;seau pour vous! Si vous voyez nos &eacute;quipes effectuer des travaux de maintenance dans votre quartier, voici ce &agrave; quoi vous pouvez vous attendre.</p> <p><strong>Pourquoi ces travaux de maintenance du r&eacute;seau sont-ils effectu&eacute;s?</strong></p> <p>On s&rsquo;engage &agrave; offrir un service exceptionnel &agrave; nos clients, et on a cern&eacute; une occasion d&rsquo;am&eacute;liorer la qualit&eacute; de notre r&eacute;seau dans votre secteur. Cela pourrait comprendre&nbsp;ce qui suit:</p> <ul> <li>V&eacute;rification des sources d&rsquo;alimentation</li> <li>Mise &agrave; jour des batteries de secours</li> <li>&Eacute;limination des interruptions de signal</li> <li>Autres travaux de maintenance</li> </ul> <p>Une fois les travaux termin&eacute;s dans votre secteur, vous devriez remarquer des am&eacute;liorations de la qualit&eacute; et du rendement de vos services Fido.</p> <p><strong>Les activit&eacute;s de maintenance auront-elles une incidence sur mes services?</strong></p> <ul> <li>Pendant que notre &eacute;quipe travaille dans votre secteur, vous pourriez subir des interruptions intermittentes de services entre <strong>8&nbsp;h et 17&nbsp;h</strong>.</li> <li>En moyenne, ces interruptions peuvent durer de <strong>5 &agrave; 10&nbsp;minutes &agrave; la fois</strong>, et vos services devraient &ecirc;tre r&eacute;tablis automatiquement.</li> <li>Notre &eacute;quipe travaillera le plus rapidement possible pour r&eacute;duire au minimum les r&eacute;percussions sur vos activit&eacute;s quotidiennes, mais les travaux pourraient durer jusqu&rsquo;&agrave; 5&nbsp;jours.</li> </ul> <p><strong>Devrez-vous acc&eacute;der &agrave; ma propri&eacute;t&eacute; pendant ces activit&eacute;s de maintenance du r&eacute;seau?</strong></p> <p>Dans la plupart des cas, on n&rsquo;aura pas besoin d&rsquo;acc&eacute;der &agrave; votre propri&eacute;t&eacute;. On effectue la plupart de nos travaux sur la propri&eacute;t&eacute; municipale avec l&rsquo;accord de la Ville. Si on doit acc&eacute;der &agrave; votre propri&eacute;t&eacute; priv&eacute;e, par exemple &agrave; votre cour, nos techniciens vous demanderont votre accord avant de s&rsquo;y rendre.</p> <p><strong>Allez-vous m&rsquo;aviser une fois les travaux termin&eacute;s?</strong></p> <p>Bien s&ucirc;r! Communiquez avec notre <a href="https://www.fido.ca/consumer/contact-us/my-fido-services?setLanguage=fr">&eacute;quipe Soutien</a><span style="text-decoration: underline;"> technique</span> pour choisir d&rsquo;&ecirc;tre avis&eacute; par t&eacute;l&eacute;phone ou texto lorsque le service est r&eacute;tabli.</p> <p><strong>Mes services seront-ils red&eacute;marr&eacute;s automatiquement?</strong></p> <p>Dans la plupart des cas, vos services seront restaur&eacute;s automatiquement. Toutefois, si vous &eacute;prouvez toujours des probl&egrave;mes, essayez de red&eacute;marrer votre &eacute;quipement. Vous trouverez ci-dessous les instructions de red&eacute;marrage de votre &eacute;quipement&nbsp;:</p> <ul> <li><a href="https://www.fido.ca/consumer/content/internet-reset-modem?setLanguage=fr">Comment puis-je r&eacute;initialiser mon modem aux param&egrave;tres du fabricant?</a></li> </ul> <p>Si vos services ne fonctionnent toujours pas, communiquez avec notre <a href="https://www.fido.ca/consumer/contact-us/my-fido-services?setLanguage=fr">&eacute;quipe Soutien technique</a> pour qu&rsquo;elle vous aide.</p> panne Internet, interruption, maintenance, entretien mise à niveau, mise à jour, wifi en panne, aucune connexion aucune connexion, aucun signal, Internet ne fonctionne pas 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

All you need to know about planned service outages

We’re always trying to make our network better for you! So if you see us doing maintenance work in your neighbourhood, here’s what you can expect.

Why is this network maintenance happening?

We’re committed to delivering exceptional service to our customers, and we’ve identified an opportunity to improve our network’s quality in your area. This could include:

  • Checking power supplies
  • Updating backup batteries
  • Eliminating signal interruptions
  • Other maintenance work

When we’re done in your area, you should notice improvements to the overall quality and performance of your Fido service(s).

Will the maintenance activities impact my services?

  • While our crew is working in your area, you may experience intermittent interruptions of your services between 8am and 5pm.
  • On average, these interruptions can last 5 to 10 minutes at a time, and your services should restore automatically.
  • Our crew(s) will work as quickly as possible to minimize any impact to your day, but the work may take up to 5 days.

Will you need to access my property during these network maintenance activities?

In most cases, we won’t need access to your property. Most work is completed on municipal property with the city’s permission. Should we require access to private property like your yard, our technicians will ask for your consent before entering.

Will you notify me once the work is complete?

Of course! Just contact our Technical Support team and you’ll be able to choose whether you wish to be notified by phone or text message once service is restored.

Will my services reboot automatically?

In most cases, your services will restore automatically. But if you’re still experiencing issues, try restarting your equipment. You can find restart instructions for your equipment below:

If this still doesn’t work, contact our Technical Support team to get assistance.