How do I reset my modem to factory settings?

Simply insert a thin tool (like a paperclip or a safety pin) into the small hole on the back of the modem and hold for 10 seconds. This will reset the default Wi-Fi network names (SSIDs) and passwords printed on your modem’s label.

After doing this, we recommend that you use Fido Easy Connect to set up your home Wi-Fi network names and passwords.