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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [Cookie] = [dtCookie=19FE99CD43385C2AD90AD11893B00B3B] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [1264686599] [True-Client-IP] = [54.227.31.145] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;957373253;202368040;2;957373253;202368040;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.227.31.145, 23.219.93.87] [X-dynaTrace-Application] = [Fido.ca] [X-Forwarded-For] = [54.227.31.145, 23.219.93.87] tl-otmbccon-nfcwrls-09ddyy13 content extended-coverage on 19FE99CD43385C2AD90AD11893B00B3B /default/main/internet/fido/WORKAREA/common en_US j6ho4rj8 2017-08-24 18:33:05 true site/support j6ho4rj8 templatedata/site/support/data/mobile/extended-coverage 1510063111 2017-11-07 08:59:21 /default/main/internet/fido/STAGING /default/main/internet/fido extended-coverage 1504775895127 2017-11-07 08:59:21 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/extended-coverage templatedata/site/support/data/mobile/extended-coverage 1 true extended-coverage ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile CoverageTravel faqs NetworkCoverage 461 Extended Coverage | Go further with your phone | Fido Whether you’re traveling for business, going on a road trip, or just really bad with directions, you can now breathe easy knowing you’re covered in even more places across Canada – at no extra charge. Whether you’re traveling for business, going on a road trip, or just really bad with directions, you can now breathe easy knowing you’re covered in even more places across Canada – at no extra charge. Extended Coverage <p> <script src="/cms/v45/js/support-6.js" type="text/javascript"></script> <!-- @import url(/cms/v45/css/support-6.css); --></p> <div id="support_6"> <div class="bloc_content"> <p>We&rsquo;ve got great news worth sharing near and far! With Extended Coverage, you can now go further with your Fido service. Stay connected in more places at no extra charge within the limits of your plan. Enjoy access to Extended Coverage by making sure data roaming is on in your device settings. On most devices, you&rsquo;ll see "Fido-EXT" appear when using Extended Coverage. Get ready to take your Fido service further in Canada.</p> <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>Who is eligible for Extended Coverage?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Almost all of our plans qualify for Extended Coverage. You just need to be a postpaid wireless customer with a compatible device. It is meant to be used by customers who live within the Fido network and happen to travel occasionally into Extended Coverage areas outside the Fido network.</p> <p>Fido Home Phone, prepaid and zone-based plans (e.g., Fido Zone and CityFido) are not eligible for Extended Coverage.</p> </div> </div> </div> <!-- faq 1 end --> <!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>How will I know when I&rsquo;m using Extended Coverage?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>When you travel outside the Fido network and connect to Extended Coverage, on most devices you&rsquo;ll see <strong>EXT</strong> or a roaming indicator on your device screen.</p> </div> </div> </div> <!-- faq 2 end --> <!-- faq 3 start --> <div class="faq-container"> <div class="faq-question"> <h3>Do I need to do anything to start using Extended Coverage?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>Talk and text services will work once you enter an Extended Coverage area and your device connects to Extended Coverage. To use the Internet for email, maps and more, just make sure data roaming is turned on in your device settings.</p> </div> </div> </div> <!-- faq 3 end --> <!-- faq 4 start --> <div class="faq-container"> <div class="faq-question"> <h3>How is usage within an Extended Coverage area billed?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>There is no additional charge to use your device within an Extended Coverage area. So any talk, text or data you use in an Extended Coverage area is included as part of your current plan and will be billed in the same way as usage on the Fido network.</p> </div> </div> </div> <!-- faq 4 end --> <!-- faq 5 start --> <div class="faq-container"> <div class="faq-question"> <h3>How will the experience be different within the Extended Coverage area?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>Your device will always connect to the Fido network if it&rsquo;s available. Once you have left the Fido network and have entered an Extended Coverage area, your device will automatically connect to Extended Coverage. The signal strength may vary and you may experience slower speeds for data. If you&rsquo;re on a call when you enter an Extended Coverage area, the call will drop. Once you see EXT appear on your device screen, you can call back to complete your call. A few enhanced features may not be available, including:</p> <ul> <li>Name Display</li> <li>411 Directory Assistance Call Completion</li> <li>#'s and short codes</li> <li>N11 codes: <ul> <li>v211 Community Information </li> <li>311 Non-Emergency Municipal Government </li> <li>511 Weather &amp; Traveller Information </li> <li>711 Access to Message Relay Service (MRS) by the deaf </li> <li>811 Non-urgent Health Teletriage Services </li> </ul> </li> </ul> <p>Please note that Fido and our roaming partners may, without notice, change geographical coverage areas. Fido is not liable for any loss suffered as a result of any disruptions or outages to Extended Coverage, or as a result of any changes to Extended Coverage areas.</p> </div> </div> </div> <!-- faq 5 end --> <!-- faq 6 start --> <div class="faq-container"> <div class="faq-question"> <h3>What are the usage limitations of Extended Coverage?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>Extended Coverage is meant to provide additional coverage, outside of the Fido network. It is available to the majority of Fido postpaid wireless customers (excluding Fido Home Phone, prepaid and zone-based plans (e.g., Fido Zone and CityFido) in areas they sometimes travel to. It&rsquo;s intended to be used occasionally and the majority of your monthly usage (talk, text and data) must occur on the Fido network. If the majority of your monthly usage occurs within Extended Coverage areas, we may restrict or limit your access to Extended Coverage on an ongoing basis.</p> </div> </div> </div> <!-- faq 6 end --> <!-- faq 7 start --> <div class="faq-container"> <div class="faq-question"> <h3>Is LTE available in Extended Coverage areas?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>Yes, Extended Coverage provides LTE speeds in select areas.</p> </div> </div> </div> <!-- faq 7 end --></div> <!-- /.bloc_content --></div> <!-- /.support_6 --> La Couverture Étendue | Fido.ca Que vous voyagiez pour affaires, suiviez la route des vacances ou n’ayez simplement pas le sens de l’orientation, déplacez-vous l’esprit tranquille en sachant que vous bénéficierez d’une couverture élargie, partout au Canada, sans frais supplémentaires. Parlez, textez, regardez du contenu en continu ou téléchargez des fichiers presque partout au pays. Il vous suffit d’activer la transmission de données en itinérance sur votre appareil, c’est tout. La Couverture Étendue <p> <script src="/cms/v45/js/support-6.js" type="text/javascript"></script> <!-- @import url(/cms/v45/css/support-6.css); --></p> <div id="support_6"> <div class="bloc_content"> <p>Nous avons d&rsquo;excellentes nouvelles qui valent la peine d&rsquo;&ecirc;tre partag&eacute;es de pr&egrave;s et de loin! Gr&acirc;ce &agrave; la couverture &eacute;tendue, votre service Fido vous permet d&rsquo;aller encore plus loin. Gardez le contact &agrave; plus d&rsquo;endroits sans frais suppl&eacute;mentaires &agrave; l&rsquo;int&eacute;rieur des limites de votre forfait.</p> <p>Profitez d&rsquo;un acc&egrave;s &agrave; la couverture &eacute;tendue en vous assurant d&rsquo;avoir la transmission de donn&eacute;es en itin&eacute;rance dans les r&eacute;glages de votre appareil. Sur la plupart des appareils, vous verrez <strong>&laquo; Fido-EXT &raquo;</strong> s&rsquo;afficher lorsque vous utilisez la couverture &eacute;tendue. Pr&eacute;parez-vous &agrave; profiter encore plus de votre service Fido au pays.</p> <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>Qui peut acc&eacute;der &agrave; la couverture &eacute;tendue?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Pratiquement tous nos forfaits sont admissibles &agrave; la Couverture &eacute;tendue. Il suffit d&rsquo;&ecirc;tre un client du service sans-fil postpay&eacute; et d&rsquo;avoir un appareil compatible. Les clients qui habitent dans la zone de couverture du r&eacute;seau de Fido et qui voyagent occasionnellement &agrave; l&rsquo;ext&eacute;rieur de celle-ci, c&rsquo;est-&agrave;-dire dans les zones de Couverture &eacute;tendue, peuvent profiter de ce service.</p> <p>La T&eacute;l&eacute;phonie r&eacute;sidentielle de Fido, ainsi que les forfaits pr&eacute;pay&eacute;s &eacute;tablis en fonction de la zone de couverture (p. ex, Zone Fido et Cit&eacute;Fido) ne sont pas admissibles &agrave; la Couverture &eacute;tendue.</p> </div> </div> </div> <!-- faq 1 end --> <!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>Comment savoir si j&rsquo;utilise la couverture &eacute;tendue?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Lorsque vous voyagez &agrave; l&rsquo;ext&eacute;rieur du r&eacute;seau de Fido et que vous connectez votre appareil &agrave; la Couverture &eacute;tendue, les lettres <strong>EXT</strong> ou l&rsquo;indicateur d&rsquo;itin&eacute;rance s&rsquo;affichent sur l&rsquo;&eacute;cran de la plupart des appareils.</p> </div> </div> </div> <!-- faq 2 end --> <!-- faq 3 start --> <div class="faq-container"> <div class="faq-question"> <h3>Dois-je faire quelque chose pour commencer &agrave; utiliser la couverture &eacute;tendue?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>Les services d&rsquo;appels et de messages texte fonctionneront lorsque vous entrerez dans la zone de Couverture &eacute;tendue et que votre appareil se connectera &agrave; la Couverture &eacute;tendue. Assurez-vous que l&rsquo;utilisation des donn&eacute;es en itin&eacute;rance est activ&eacute;e dans les param&egrave;tres de votre appareil pour utiliser le service d&rsquo;Internet (pour les courriels, les cartes et plus encore).</p> </div> </div> </div> <!-- faq 3 end --> <!-- faq 4 start --> <div class="faq-container"> <div class="faq-question"> <h3>Comment l'utilisation est-elle factur&eacute;e dans la zone de couverture &eacute;tendue?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>Vous ne payez aucuns frais additionnels pour utiliser votre appareil dans une zone de Couverture &eacute;tendue. Les appels, les textos et les donn&eacute;es que vous utilisez dans la zone de Couverture &eacute;tendue sont compris dans votre forfait actuel et sont factur&eacute;s de la m&ecirc;me mani&egrave;re que les services que vous utilisez sur le r&eacute;seau de Fido.</p> </div> </div> </div> <!-- faq 4 end --> <!-- faq 5 start --> <div class="faq-container"> <div class="faq-question"> <h3>&Agrave; quel point l'exp&eacute;rience sera-t-elle diff&eacute;rente dans la zone de couverture &eacute;tendue?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>Votre appareil se connectera toujours au r&eacute;seau de Fido s&rsquo;il est accessible. Une fois que vous &ecirc;tes &agrave; l&rsquo;ext&eacute;rieur du r&eacute;seau de Fido et dans une zone de Couverture &eacute;tendue, votre appareil s&rsquo;y connectera automatiquement. Vous pourriez remarquer une variation de la puissance du signal et une diminution des vitesses de transmission de donn&eacute;es. Votre appel sera interrompu si vous entrez dans la zone de Couverture &eacute;tendue pendant un appel. Vous pourrez rappeler votre interlocuteur d&egrave;s que votre appareil indiquera les lettres EXT. Certains services rehauss&eacute;s peuvent ne pas &ecirc;tre offerts, comme les suivants :</p> <ul> <li>Affichage de nom</li> <li>Assistance-annuaire 411 et acheminement des appels</li> <li>Num&eacute;ros pr&eacute;c&eacute;d&eacute;s du carr&eacute; (#) et codes abr&eacute;g&eacute;s <ul> <li>Codes N11 :</li> <li>211 Information communautaire</li> <li>311 Gouvernement municipal, cas non urgents</li> <li>511 Renseignements m&eacute;t&eacute;orologiques et de voyage</li> <li>711 Acc&egrave;s au Service de relais de messages (MRS) pour les malentendants</li> <li>811 Services de triage t&eacute;l&eacute;phonique pour probl&egrave;me de sant&eacute; non urgent</li> </ul> </li> </ul> <p>Veuillez prendre note que Fido et ses partenaires d&rsquo;itin&eacute;rance peuvent, sans avertissement, changer les limites g&eacute;ographiques des zones de couverture. Fido ne peut &ecirc;tre tenu responsable de toute perte subie en raison d&rsquo;interruptions ou de pannes de service dans la zone de Couverture &eacute;tendue, ou en raison de modifications apport&eacute;es aux zones.</p> </div> </div> </div> <!-- faq 5 end --> <!-- faq 6 start --> <div class="faq-container"> <div class="faq-question"> <h3>Pourquoi des limites d'utilisation s&rsquo;appliquent-elles dans la zone de couverture &eacute;tendue?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>La Couverture &eacute;tendue se veut une couverture &eacute;largie &agrave; l&rsquo;ext&eacute;rieur du r&eacute;seau de Fido. Elle est offerte &agrave; la plupart des clients du service sans-fil postpay&eacute; (&agrave; l&rsquo;exception de la T&eacute;l&eacute;phonie r&eacute;sidentielle de Fido, ainsi que des forfaits pr&eacute;pay&eacute;s &eacute;tablis en fonction de la zone de couverture comme Zone Fido et Cit&eacute;Fido) dans certains endroits o&ugrave; ceux-ci voyagent parfois. Elle est pr&eacute;vue pour une utilisation occasionnelle. Ainsi, vous devez utiliser la majorit&eacute; de vos services (appels, textos et donn&eacute;es) sur le r&eacute;seau de Fido. Si tel n&rsquo;est pas le cas, nous pouvons restreindre ou limiter votre acc&egrave;s &agrave; la Couverture &eacute;tendue.</p> </div> </div> </div> <!-- faq 6 end --> <!-- faq 7 start --> <div class="faq-container"> <div class="faq-question"> <h3>Le r&eacute;seau LTE est-il offert dans les zones de Couverture &eacute;tendue?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>Oui, la Couverture &eacute;tendue offre des vitesses LTE dans certaines r&eacute;gions.</p> </div> </div> </div> <!-- faq 7 end --></div> <!-- /.bloc_content --></div> <!-- /.support_6 --> 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Extended Coverage

We’ve got great news worth sharing near and far! With Extended Coverage, you can now go further with your Fido service. Stay connected in more places at no extra charge within the limits of your plan. Enjoy access to Extended Coverage by making sure data roaming is on in your device settings. On most devices, you’ll see "Fido-EXT" appear when using Extended Coverage. Get ready to take your Fido service further in Canada.

Who is eligible for Extended Coverage?

Almost all of our plans qualify for Extended Coverage. You just need to be a postpaid wireless customer with a compatible device. It is meant to be used by customers who live within the Fido network and happen to travel occasionally into Extended Coverage areas outside the Fido network.

Fido Home Phone, prepaid and zone-based plans (e.g., Fido Zone and CityFido) are not eligible for Extended Coverage.

How will I know when I’m using Extended Coverage?

When you travel outside the Fido network and connect to Extended Coverage, on most devices you’ll see EXT or a roaming indicator on your device screen.

Do I need to do anything to start using Extended Coverage?

Talk and text services will work once you enter an Extended Coverage area and your device connects to Extended Coverage. To use the Internet for email, maps and more, just make sure data roaming is turned on in your device settings.

How is usage within an Extended Coverage area billed?

There is no additional charge to use your device within an Extended Coverage area. So any talk, text or data you use in an Extended Coverage area is included as part of your current plan and will be billed in the same way as usage on the Fido network.

How will the experience be different within the Extended Coverage area?

Your device will always connect to the Fido network if it’s available. Once you have left the Fido network and have entered an Extended Coverage area, your device will automatically connect to Extended Coverage. The signal strength may vary and you may experience slower speeds for data. If you’re on a call when you enter an Extended Coverage area, the call will drop. Once you see EXT appear on your device screen, you can call back to complete your call. A few enhanced features may not be available, including:

  • Name Display
  • 411 Directory Assistance Call Completion
  • #'s and short codes
  • N11 codes:
    • v211 Community Information
    • 311 Non-Emergency Municipal Government
    • 511 Weather & Traveller Information
    • 711 Access to Message Relay Service (MRS) by the deaf
    • 811 Non-urgent Health Teletriage Services

Please note that Fido and our roaming partners may, without notice, change geographical coverage areas. Fido is not liable for any loss suffered as a result of any disruptions or outages to Extended Coverage, or as a result of any changes to Extended Coverage areas.

What are the usage limitations of Extended Coverage?

Extended Coverage is meant to provide additional coverage, outside of the Fido network. It is available to the majority of Fido postpaid wireless customers (excluding Fido Home Phone, prepaid and zone-based plans (e.g., Fido Zone and CityFido) in areas they sometimes travel to. It’s intended to be used occasionally and the majority of your monthly usage (talk, text and data) must occur on the Fido network. If the majority of your monthly usage occurs within Extended Coverage areas, we may restrict or limit your access to Extended Coverage on an ongoing basis.

Is LTE available in Extended Coverage areas?

Yes, Extended Coverage provides LTE speeds in select areas.

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