Extended Coverage
We’ve got great news worth sharing near and far! With Extended Coverage, you can now go further with your Fido service. Stay connected in more places at no extra charge within the limits of your plan. Enjoy access to Extended Coverage by making sure data roaming is on in your device settings. On most devices, you’ll see "Fido-EXT" appear when using Extended Coverage. Get ready to take your Fido service further in Canada.
Who is eligible for Extended Coverage?
Almost all of our plans qualify for Extended Coverage. You just need to be a postpaid wireless customer with a compatible device. It is meant to be used by customers who live within the Fido network and happen to travel occasionally into Extended Coverage areas outside the Fido network.
Fido Home Phone, prepaid and zone-based plans (e.g., Fido Zone and CityFido) are not eligible for Extended Coverage.
How will I know when I’m using Extended Coverage?
When you travel outside the Fido network and connect to Extended Coverage, on most devices you’ll see EXT or a roaming indicator on your device screen.
Do I need to do anything to start using Extended Coverage?
Talk and text services will work once you enter an Extended Coverage area and your device connects to Extended Coverage. To use the Internet for email, maps and more, just make sure data roaming is turned on in your device settings.
How is usage within an Extended Coverage area billed?
There is no additional charge to use your device within an Extended Coverage area. So any talk, text or data you use in an Extended Coverage area is included as part of your current plan and will be billed in the same way as usage on the Fido network.
How will the experience be different within the Extended Coverage area?
Your device will always connect to the Fido network if it’s available. Once you have left the Fido network and have entered an Extended Coverage area, your device will automatically connect to Extended Coverage. The signal strength may vary and you may experience slower speeds for data. If you’re on a call when you enter an Extended Coverage area, the call will drop. Once you see EXT appear on your device screen, you can call back to complete your call. A few enhanced features may not be available, including:
- Name Display
- 411 Directory Assistance Call Completion
- #'s and short codes
- N11 codes:
- v211 Community Information
- 311 Non-Emergency Municipal Government
- 511 Weather & Traveller Information
- 711 Access to Message Relay Service (MRS) by the deaf
- 811 Non-urgent Health Teletriage Services
Please note that Fido and our roaming partners may, without notice, change geographical coverage areas. Fido is not liable for any loss suffered as a result of any disruptions or outages to Extended Coverage, or as a result of any changes to Extended Coverage areas.
What are the usage limitations of Extended Coverage?
Extended Coverage is meant to provide additional coverage, outside of the Fido network. It is available to the majority of Fido postpaid wireless customers (excluding Fido Home Phone, prepaid and zone-based plans (e.g., Fido Zone and CityFido) in areas they sometimes travel to. Video streaming may be limited to standard definition. Extended Coverage is intended to be used occasionally and the majority of your monthly usage (talk, text and data) must occur on the Fido network. If the majority of your monthly usage occurs within Extended Coverage areas, we may restrict or limit your access to Extended Coverage on an ongoing basis.
Is LTE available in Extended Coverage areas?
Yes, Extended Coverage provides LTE speeds in select areas.
