fido/content on false false [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/ask-jack] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.236.212.116] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;10;-2136985174;161778647;7;-1151093806;472;878c;2h01;3h80a031aa;4h09a48bd7] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.236.212.116, 23.56.172.63] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=10=sn=3DDA030C941E5BD431425CA0B61D0E1C=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [1002084856] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [8af75138-6145c4a5-52a407f] [X-Forwarded-For] = [3.236.212.116, 23.56.172.63] [X-dynaTrace-RequestState] = [agentId=0x80a031aa&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content ask-jack /nac/#/choose-phone /phones /plans promotions /pages/#/internet mobile/add-ons mobile/travel Network coverage mobile/prepaid-cell-phone-plans tablets /web/page/portal/Fido/Accessories /home-phone /lte-hotspots https://rogersbank.com/en/fido_mastercard_details? MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions easyloginriverpage support getcurious_faq Store Locator storelocator fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on =3=srv=10=sn=3DDA030C941E5BD431425CA0B61D0E1C=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1

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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/ask-jack] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.236.212.116] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;10;-2136985174;161778647;7;-1151093806;472;878c;2h01;3h80a031aa;4h09a48bd7] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.236.212.116, 23.56.172.63] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=10=sn=3DDA030C941E5BD431425CA0B61D0E1C=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [1002084856] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [8af75138-6145c4a5-52a407f] [X-Forwarded-For] = [3.236.212.116, 23.56.172.63] [X-dynaTrace-RequestState] = [agentId=0x80a031aa&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content ask-jack on =3=srv=10=sn=3DDA030C941E5BD431425CA0B61D0E1C=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1 /default/main/internet/fido/WORKAREA/common en_US jx298t1j 2019-07-16 09:21:41 true site/support jx298t1j templatedata/site/support/data/mobile/ask-jack 1570217661 2019-10-04 15:34:54 /default/main/internet/fido/STAGING /default/main/internet/fido ask-jack 1570217295002 2019-10-04 15:34:54 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/ask-jack templatedata/site/support/data/mobile/ask-jack 1 true ask-jack ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile GetStarted customer faqs 1563283128303 ASKJACK FAQ Welcome to ASKJACK, our virtual assistant. We’ll help you with any question that you may have about Fido products and services. Available 24/7, ASKJACK is ready when you are! ASKJACK FAQ <p>Welcome to ASK<strong>JACK</strong>, our virtual assistant. We&rsquo;ll help you with any question that you may have about Fido products and services. Available 24/7, ASK<strong>JACK</strong> is ready when you are!</p> <p>To learn more about how ASK<strong>JACK</strong> can help you, check out this video:</p> <p><br /><a class="support-iframe" style="width: 60%;" rel="https://www.youtube.com/embed/1yJzuSS4Vic"></a></p> <div class="faq-container"> <div class="faq-question"> <h3>How do I find ASKJACK?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>To chat with ASK<strong>JACK</strong>:</p> <ol> <li>Go to <strong>fido.ca/contactus</strong>.</li> <li>Look for the &lsquo;Live Chat&rsquo; button or the ASK<strong>JACK</strong> icon.</li> <li>Start your chat session!</li> </ol></div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>How do I use ASKJACK?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Once you&rsquo;ve started a chat session with ASK<strong>JACK</strong>, you can simply enter your question or choose one of the available options.</p> <p>If you need to restart your session at any time, you can also select &lsquo;Start Over&rsquo; from the 3-dot menu located on the bottom left hand side of your screen.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>How can ASKJACK help me?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>ASK<strong>JACK</strong> can help you with general questions about Fido products and services. Here are some examples:</p> <ul> <li>View your Fido bill</li> <li>View your usage</li> <li>Set up your Voicemail</li> <li>Make a payment</li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>What if ASKJACK can&rsquo;t answer my question?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>If ASK<strong>JACK</strong> is unable to help, you&rsquo;ll have the option to chat with a real human.</p> <p>You can also ask to speak with a human agent at any time during your chat session with ASK<strong>JACK</strong>, just type &lsquo;Agent&rsquo; or tap on the &lsquo;Chat with an Agent button&rsquo;.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Can I chat with ASKJACK in French?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>Absolutely! ASK<strong>JACK</strong> is available in both French and English.</p> </div> </div> </div> FAQ ALLOJACK Disponible 24 heures sur 24, 7 jours sur 7, notre assistant virtuel (agent conversationnel) peut répondre à vos questions sur les produits et services de Fido. FAQ ALLOJACK <p>Voici ALLO<strong>JACK</strong>, notre assistant virtuel. On est l&agrave; pour r&eacute;pondre &agrave; toutes vos questions sur les produits et services de Fido. Disponible 24 heures sur 24, 7 jours sur 7, ALLO<strong>JACK</strong> est toujours &agrave; votre service!</p> <p>Pour savoir comment ALLO<strong>JACK</strong> peut vous aider, regardez cette vid&eacute;o :</p> <p><br /><a class="support-iframe" style="width: 60%;" rel="https://www.youtube.com/embed/CcE-12W4m3s"></a></p> <div class="faq-container"> <div class="faq-question"> <h3>Comment trouver ALLOJACK?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Pour clavarder avec ALLO<strong>JACK</strong> :</p> <ol> <li>Allez &agrave; <a href="fido.ca/contacteznous">fido.ca/contacteznous</a>.</li> <li>Rep&eacute;rez le bouton &laquo;Clavardage en direct&raquo; ou l&rsquo;ic&ocirc;ne ALLO<strong>JACK</strong>.</li> <li>Commencez votre session de clavardage!</li> </ol></div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Comment utiliser ALLOJACK?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Apr&egrave;s avoir commenc&eacute; une s&eacute;ance de clavardage avec ALLO<strong>JACK</strong>, il vous suffit d&rsquo;entrer votre question ou de choisir l&rsquo;une des options propos&eacute;es.</p> <p>Pour red&eacute;marrer la s&eacute;ance, touchez le bouton &laquo; Recommencer &raquo;. Vous pouvez &eacute;galement s&eacute;lectionner &laquo; Recommencer &raquo; &agrave; partir du menu &agrave; trois petits points situ&eacute; en bas &agrave; gauche de votre &eacute;cran.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Comment ALLOJACK peut-il m&rsquo;aider?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>ALLO<strong>JACK</strong> peut vous aider en r&eacute;pondant &agrave; vos questions g&eacute;n&eacute;rales sur les produits et services de Fido. Quelques exemples :</p> <ul> <li>Consulter votre facture Fido</li> <li>Consulter votre utilisation</li> <li>Configurer la Messagerie vocale</li> <li>Faire un paiement</li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Et si ALLOJACK ne peut pas r&eacute;pondre &agrave; ma question?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>Si ALLO<strong>JACK</strong> ne peut pas vous aider, vous pourrez clavarder avec un agent.</p> <p>Vous pouvez aussi demander &agrave; parler avec une vraie personne en tout temps pendant votre s&eacute;ance de clavardage avec ALLO<strong>JACK</strong>. Vous n&rsquo;avez qu&rsquo;&agrave; &eacute;crire &laquo; conseiller &raquo; ou appuyer sur le bouton &laquo; Clavarder avec un conseiller &raquo;.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Puis-je clavarder avec ALLOJACK en anglais?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>Bien s&ucirc;r! ALLO<strong>JACK</strong> est offert en fran&ccedil;ais et en anglais</p> </div> </div> </div> 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

ASKJACK FAQ

Welcome to ASKJACK, our virtual assistant. We’ll help you with any question that you may have about Fido products and services. Available 24/7, ASKJACK is ready when you are!

To learn more about how ASKJACK can help you, check out this video:


How do I find ASKJACK?

To chat with ASKJACK:

  1. Go to fido.ca/contactus.
  2. Look for the ‘Live Chat’ button or the ASKJACK icon.
  3. Start your chat session!

How do I use ASKJACK?

Once you’ve started a chat session with ASKJACK, you can simply enter your question or choose one of the available options.

If you need to restart your session at any time, you can also select ‘Start Over’ from the 3-dot menu located on the bottom left hand side of your screen.

How can ASKJACK help me?

ASKJACK can help you with general questions about Fido products and services. Here are some examples:

  • View your Fido bill
  • View your usage
  • Set up your Voicemail
  • Make a payment

What if ASKJACK can’t answer my question?

If ASKJACK is unable to help, you’ll have the option to chat with a real human.

You can also ask to speak with a human agent at any time during your chat session with ASKJACK, just type ‘Agent’ or tap on the ‘Chat with an Agent button’.

Can I chat with ASKJACK in French?

Absolutely! ASKJACK is available in both French and English.