How to switch equipment
The information below is applicable only if you would like to use your Fido services with a different phone or if you need to update the SIM card linked to your account. If you are looking to buy a brand new phone instead, click here.
How to switch to another phone
- You do not have to contact us; you may simply switch your SIM card from your old phone to your new phone:
- If your contacts have not been saved on your SIM card, you will not have access to your contacts anymore; transfer the contents of your current handset phonebook to your SIM card.
- If the new handset is a non-Fido certified device, it will have to be unlocked to be used with your Fido SIM card.
- If you have an iPhone 4, only Micro SIM cards are compatible with this handset. Verify that the SIM card that you wish to activate is a Micro SIM card.
How to change your SIM card
Things to Know
- Before you proceed, make sure that your contacts have been saved in your phone. Otherwise, you will not have access to your contacts anymore once the change of SIM has been completed.
- To do so, transfer the contents of your current SIM card to the handset phonebook.
- Refer to your phone’s user guide to learn how to copy your phone directory.
- You can then transfer the contents back to your new SIM card, if desired.
- If you need to use a new SIM card because your handset was lost or stolen, you will have to contact us: dial
6-1-1, free of charge, from a Fido phone or 1-888-481-3436 from any other phone.
- If a restriction has been applied on your account, it will be removed when contacting us to activate the new SIM.
To change your SIM card
- Log in to My Account.
- Click on Change your SIM card under My Fido Service section.
- You will be required to provide the old and new SIM card number.
See how to find it.
How to find your SIM Card serial number.
The serial number is located on the SIM Card inserted in your handset.
- - Switch off the handset before removing the battery.
- - Remove the cover on the back of the handset and remove the battery.
- - Remove the SIM Card.
The instructions may vary depending on your handset model. For more details, please refer to the user guide included in your handset box.
- Follow the instructions.
- iPhone 3G: To remove the SIM card from an iPhone 3G, the SIM Extractor Tool (included) must be used.
- iPhone 4 and 4S: Only Micro SIM cards are compatible with this handset. Verify that the SIM card that you wish to activate is a Micro SIM card.
