±Offers subject to change without notice. Taxes extra. Full insurance policy details available at fido.ca/servicerequest.
The Device Protection plans in MB and SK offer an insurance policy for lost/theft/accidental damage from handling and /extended warranty. The insurance policy for Device Protection is underwritten by Zurich Insurance Company Ltd (Canadian Branch) who may be contacted at 100 King Street West, Suite 5500, P.O. Box 290, Toronto, Ontario M5X 1C9. Consumers who elect the plan are contracting with Zurich nsurance Company Ltd (Canadian Branch) and not with Fido or any third party who offers the program. Fido, Likewize Device Protection, Ltd., and third parties who offer the Device Protection plans may receive compensation or other consideration for offering the plans.Fido. Within 30 days of requesting enrollment in a Device Protection plan, consumers will be notified of their acceptance in the plan. If accepted, protection is effective on the date the enrollment was requested. Fido prepaid not eligible
In Quebec as of 26 July 2023, Device Protection is an insurance offering. Policies are underwritten by Zurich Insurance Company Ltd (Canadian Branch), distributed by Fido, and administered by Likewize Device Protection, Ltd. Device Protection is optional and not required for purchase of wireless services or devices. Coverage may provide a duplicate of other sources of coverage. For complete details of insurance coverages, eligibility, conditions and exclusions, please refer to the insurance policy. You can find a specimen copy of your insurance policy at fido.ca/servicerequest in the Resources section.
- Replacement devices may be new or refurbished versions of the same or a comparable model, in our discretion. We will cover the cost to replace the protected device up to a maximum of $3,000, , per service request depending on the tier of your protected device. If you receive a replacement device due to a damage or extended warranty service request and if we do not receive your original device within 30 days, or if you return your original device with a locking feature enabled, you will be charged a non-returned equipment fee or locked device fee (as applicable) up to $800.00 depending on the device tier. Theft /lost coverage for iPhone requires you to have Find My iPhone enabled on your device at the time it is lost or stolen. Find My iPhone should remain enabled and your iPhone should remain associated with your Apple ID throughout the theft or lost claim process. If we provide replacement equipment to you as a result of the lost or theft of your protected device and you later recover the protected device, you must return it to us as directed in the insurance policy.. Call 1-866-327-3399 to request a prepaid return mailer.
- Device Protection applies only to the device IMEI enrolled at time of failures. Applicable fees are determined by device IMEI enrolled. Device Protection is a month-to-month contract that continues until cancelled by you or Fido. Failures due to defects in material and workmanship during manufacturer’s warranty period for Android not protected; claims for Android devices during manufacturer’s warranty period must be submitted through the Fido manufacturer warranty support programs. Repair options available only if device is repairable and depends on your location, device and type of damage. Certain failures not protected, including: indirect damages; misuse or intentional acts; pre-existing failures; cosmetic damages that don’t affect function; damage caused by viruses or unauthorized programming. See full list in program insurance policyavailable at fido.ca/servicerequest.
- Repair options depend on device type, location and damage.
- The non-refundable processing fee depends on your device type and damage type and will be collected from you prior to fulfilling your approved service request. Each phone repair is subject to a repair processing fee of $39 for screen repair, $129 for all other repairs and a replacement processing fee of $150 - $400 depending on the retail price of your device at the time of your enrollment. Each tablet repair is subject to a repair processing fee of $49 and replacement processing fee of $150 - $400 depending on the retai l price of your tablet at the time of enrollment. Device tier is determined by the non-subsidized, non-discounted manufacturer’s suggested retail price at the time of your enrollment. A complete list of device tiers available at fido.ca/servicerequest.
- Includes messages sent from Canada to email addresses or US and international wireless numbers. Sent/received premium messages (alerts, messages related to content and promotions) extra.
- Rates vary by country. For current rates, please visit International Long Distance Rates.
- By subscribing, user accepts messages being processed outside Canada. Not compatible with smartphone and visual voicemail apps.
- Local airtime minutes only. Each additional minute costs 10¢.
- Long-distance calls are billed by the minute and airtime charges apply.
- Calls terminating outside applicable countries charged at standard or pay-per-use rates as applicable.
- Calls from Canada to Canadian numbers only, billed by the minute. Additional minutes: 50¢/min (Call Forwarding: 20¢/min).
- FIDO ROAM: Pay-Per-Use rate, subject to change without notice. Taxes extra. Not available with postpaid Basic plans and prepaid plans. Fee charged per line in addition to plan monthly fee and applies per calendar day from first use in eligible destination until 11:59:59 p.m. based on Eastern Time (ET) regardless of which time zone you are roaming in. Roaming charges apply when outside eligible destination. fido.ca/terms for full terms and conditions. Data: Usage exceeding plan allotment charged as per your plan. Messages: While in eligible destination, includes messages sent within roaming destination or to Canadian wireless numbers. Sent/received premium and sent international messages to other destinations (unless your plan includes international messages) extra. Calls: While in an eligible destination, includes calls within roaming destination or to Canadian numbers (airtime charges apply as per your plan). International long distance rates apply to calls made to other destinations. fido.ca/terms for full terms and conditions.
