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Voice Messaging



Voicemail: Allows a person who calls you to record a message when you’re unavailable to answer.
Learn what Voicemail is and how much it costs.

Premium Voicemail-To-Text: Upgrade your voicemail with a Value Pack and enjoy Premium Voicemail-To-Text!
With Premium Voicemail-To-Text you can listen to and READ your messages without dialling into your Voice Messaging service. It is available for any mobile phone that supports Picture and Video Messaging (MMS).
Learn what Premium Voicemail-To-Text is and how much it costs..

Enhanced Voice Messaging: Enhanced Voice Messaging is only available to customers with monthly plans offered prior to March 2013.
Learn what Enhanced Voice Messaging is and how much it costs.

How to use Voice Messaging

First time set-up

Press and hold the "1" key on your phone for a few seconds to access your voicemail.

The first time you access your Voice Messaging service you'll be prompted to create:

  • Your own personal access code (4 or 5 digits)
  • A personal greeting and a recording of your name (voice signature).
    • Note: During first time setup you can press the "*" key to skip the recording of a personal greeting and voice signature and keep the default system greeting.
Reset or change your voicemail access code

On fido.ca

Using our Self-serve menu

  • Alternatively, you can use our self-serve menu by dialling 6-1-1 from your Fido phone or by dialling 1-888-481-3436 from any other phone:
    • Press "1" to use the self-serve menu.
    • Press "3" to access the services menu.
    • Press "2" to change your voicemail access code.
    • Follow the instructions to create a new voicemail access code.
Listen to your voice messages

From your Fido phone:

  • Press and hold the "1" key on your phone for a few seconds to access your Voicemail service.
  • Enter your access code when prompted.
  • Follow the instructions to listen to your messages.

From any other phone:

  • Call your own Fido phone number.
  • Press the "#" key during your greeting message.
  • Enter your access code when prompted.
  • Follow the instructions to listen to your messages.
Storage capacity and functionality
  Voicemail Premium Voicemail Enhanced Voicemail
Number of messages 3 voice messages 35 voice messages 35 voice messages
Length of messages 3 minutes each 5 minutes each 5 minutes each
Storage of new messages -(unheard) 3 days 10 days 10 days
Storage of saved messages 3 days 10 days 10 days
Personal greeting A 60 second voice signature A 3 minute personal greeting or a 60 second voice signature A 3 minute personal greeting or a 60 second voice signature
Special greeting N/A A 3 minute special greeting A 3 minute special greeting
Distribution list N/A 20 distribution lists of 50 members each 20 distribution lists of 50 members each
Instant reply N/A Included Included
Text transcription N/A Included N/A
Managing your greeting

To modify your personal greeting message:

  • Press and hold the "1" key on your phone for a few seconds to access your voicemail service.
  • Enter your access code when prompted.
  • Press the "3" key to access the customization menu.
  • Press the "3" key again to access the greeting customization menu.
  • Follow the instructions to delete your current greeting and/or record a new one.
Managing your messages

For assistance in using your voicemail service and navigating within it, consult the following menus and options:

Voicemail

  1. Listen to a voicemail message
    During Playback of Message
    1. Go back 8 seconds
    11. Go to beginning of message
    2. Pause message/ Continue playback
    3. Go forward 8 seconds
    33. Go to end of message
    5. Get message header (time, date and caller's number - if available)
    77. Delete message immediately without hearing the full message
    #. Skip to next message (message is saved automatically)
    *. End playback and return to main menu
    After Playback of Message
    5. Get message header header (time, date and caller's number - if available)
    7. Erase message
    9. Save message
  2. Customize your voice messaging service
  3. 1. Modify your acces code
    2. Modify your Voice Signature (recording of your name)
    3. Modify your your Greeting Message

Premium Voicemail-To-Text

  1. Listen to a voicemail message
    During Playback of Message
    1. Go back 8 seconds
    11. Go to beginning of message
    2. Pause message/ Continue playback
    3. Go forward 8 seconds
    33. Go to end of message
    5. Get message header (time, date and caller's number - if available)
    77. Delete message immediately without hearing the full message
    #. Skip to next message (message is saved automatically)
    *. End playback and return to main menu
    After Playback of Message
    5. Get message header header (time, date and caller's number - if available)
    7. Erase message
    9. Save message
  2. Send a voice message to a Fido number
  3. Modify the Voice Messaging service
  4. 1. Personalize the Voice Messaging service
    1. Modify your acces code
    2. Modify your voice signature (recording of your name)
    1. Erase and record again
    2. Save the current voice signature
    3. Modify your your greeting message
    1. Record new greeting
    2. Erase current greeting
    3. Save greeting
    2. Manage distribution lists
    1. Modify existing distribution list
    2. Create a distribution list
    3. Erase a distribution list
Setting the Voicemail Retrieval Number (VMR)

If you have a non-Fido phone, an unlocked phone, or if your voicemail settings have been erased, simply program the following number into the settings of your device in order to retrieve your voice messages:

  • Voicemail Retrieval Number: +1-416-821-6549

Note: There are no long-distance charges for calling this number on the Fido network while you are in your local calling area (LCA), even if the number is from a different province.

To set the Voicemail Retrieval (VMR) number for iPhone:

  • Access your phone keypad
  • Dial *5005*86*+14168216549# and press Call
  • The screen will flash briefly indicating the number has been programmed
  • The above instructions may not work for all models of iPhone

To set the Voicemail Retrieval (VMR) number for Android:

  • Go to Settings > Call Settings > Voicemail Settings > Voicemail Number
  • Enter +14168216549
  • Save the settings

For all other phones:

  • Alternately this number can be programmed either in the voicemail settings or as a quick-dial or contact.
  • For assistance with an unlocked or non-Fido phone, please consult the manufacturer of your device.
Using your Voicemail while travelling

To access your messages from anywhere in the world simply press and hold the "1" key on your phone.
The following rates apply:

Location Retrieving your messages Message deposited in your voicemail
While on the Fido network in your home province Airtime charges apply. No charge
While on the Fido network in another province Airtime and long distance charges apply.
View our rates
While roaming on another network in Canada Airtime and long distance charges apply.
View our rates
While in the USA Airtime and long distance charges apply.
View our U.S. Roaming rates
While in an international destination Airtime and Long Distance charges apply.
View our International Roaming rates
 
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