Fido Wi-Fi Calling
What is Fido Wi-Fi Calling?
Fido Wi-Fi Calling is an exciting new service that lets you make and receive unlimited local and Canadian long-distance calls at home on your Fido Wi-Fi Calling compatible phone, without using any of your monthly plan minutes.Furthermore you still have all the benefits of a mobile phone when you are on the road.
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How does it work?
Using your high-speed Internet service and a wireless router, Fido Wi-Fi Calling let's you make and receive unlimited local and Canadian long distance calls at home on your Fido Wi-Fi Calling phone.Furthermore, you still have all the benefits of a mobile phone when you are on the go. While at home, you'll get unlimited calling on your mobile phone.
Fido Wi-Fi Calling uses the Wi-Fi signal which also gives you better coverage throughout your house. You'll notice crystal clear coverage anywhere in your home, whether it's in a high rise, the basement, or the attic.
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What do I need to use the Fido Wi-Fi Calling service?
You will need three things to begin using Fido Wi-Fi Calling:
- A new Fido Wi-Fi Calling compatible phone.
- A new Fido Wi-Fi Calling Router – Any generic wireless router will work, but the Fido Wi-Fi Calling Router is recommended, as it will provide optimal voice quality on your Fido Wi-Fi Calling phone, improved battery life, and easy set-up.
- Connect your router to any High Speed Internet service (minimum speed of 512 Kbps for uplink and downlink)
- A Fido Wi-Fi Calling option.
- Wi-Fi calling network access only - $5 per month
- Wi-Fi Unlimited local calling - $10 per month
- Wi-Fi Unlimited Canada-Wide Calling - $15 per month
Taxes and other charges are not included.
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Should I provide an emergency address for 9-1-1 calls?
We recommend that you provide Fido a 9-1-1 address for emergency purposesregarding your Fido Wi-Fi Calling phone. This is simply the address of where the router will be located. You can do this by phone (1-888-481-FIDO).
In the case of an emergency, when you call from your Fido Wi-Fi Calling phone, your location will be determined using the following information:
Fido cell towers;
Your verbal confirmation of your location;
Your registered home emergency address, which should be the address of the wireless router.
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Can I use my existing Fido phone with the Fido Wi-Fi Calling service?
No, you need a new Fido Wi-Fi Calling phone specially enabled for Fido Wi-Fi Calling calling. You can currently choose from one Fido Wi-Fi Calling Phone:
- Current compatible phones: Fido BlackBerry® CurveTM 8520 smartphone
- Discontinued Compatible phones: Nokia 6301, MOTOTM Z6W and Samsung T336
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What is the range of my Fido Wi-Fi Calling service?
This depends on where your Fido Wi-Fi Calling router is placed. Typical distance within a home is 30m, although this may be smaller or larger depending on other factors, like the construction of your home, or interference from appliances like the microwave.
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Where will my Fido Wi-Fi Calling service work?
The Fido Wi-Fi Calling service will work with the Wi-Fi Connection in your home where you have set up your FIDO Wi-Fi Calling router. It will also work on any open access wireless Internet (Wi-Fi) networks - this means it will also work with your friends' and family's Wi-Fi networks as well as in coffee shop, or on campus. The Wi-Fi network may be a secure private network (in which case you need to know the security key), and on any public open access network (that does not require a login name and password).
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How do I know when I am within my Fido Wi-Fi Calling coverage?
When using your Fido Wi-Fi Calling phone in your home, the screen clearly displays a red Fido Wi-Fi Calling icon to show that the phone is on the Fido Wi-Fi Calling network.
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How many Fido Wi-Fi Calling phones can be used at one time?
A household can have up to a total of five Fido Wi-Fi Calling phones, and up to five can be used at the same time to make calls depending on the available Internet bandwidth, distance from the wireless router, environmental factors, and interference.
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How will I be billed for calls I make at home?
Any calls you make from your home will be included on your Fido bill and will be labeled “Fido Wi-Fi Incoming/Outgoing call”
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If I leave my home and go out during a call, what will I be charged?
Charges are based on where you started your call, regardless of where you go during the call. So if you start a call from inside your home and then walk down the road, you'll have unlimited talk time, and will not use any of your wireless minutes. If you start a call from outside your home, regular GSM wireless charges will apply for the duration of the call even as you enter your home.
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If I leave my home and go out during a call, will I still see the red Fido Wi-Fi Calling (Wi-Fi) icon on my Fido Wi-Fi Calling phone?
When initiating a call at home with Fido Wi-Fi Calling, the red Fido Wi-Fi Calling icon will appear on your phone. If you leave your home during the call and enter the GSM network, the Fido Wi-Fi Calling icon will disappear from the screen and will be replaced by the standard signal strength icon. However, you will still have unlimited talk time, and will not be using up any of your wireless minutes for the duration of this call, as the call was started in your home using Fido Wi-Fi Calling.
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Can I use my existing landline at home at the same time as Fido Wi-Fi Calling?
Yes, your landline (e.g. Rogers Home Phone) is separate from Fido Wi-Fi Calling and will continue to work the way it does today.
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Does Voice Messaging work when I'm at home?
Yes, all services will work as normal except for location based services, for example:
Casual Calling
Equal Access
211, 311, 811, and special numbers
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What happens if I use data services from my mobile phone at home?
Data and non-voice services such as text messages, picture messages, web surfing, downloading of ringtones, and other content will be charged as per Fido's regular data rates, and are not included in your Fido Wi-Fi Calling option.
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How secure is my Fido Wi-Fi Calling?
Your phone conversations on your Fido Wi-Fi Calling phone are as secure as when you are using your phone outside of your home. Your Fido Wi-Fi Calling phone provides security beyond anything provided by the wireless router. Even in ‘unsecured-open access networks', Fido Wi-Fi Calling calls remain secure.
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How do I set up my Fido Wi-Fi Calling?
Set-up is easy and should take around 15 minutes. Simple, step by step instructions are included in the Fido Wi-Fi Calling handset and router boxes.
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How do I get help if I have technical questions?
If you have questions about your Fido Wi-Fi Calling set-up or technical difficulties, please call Fido Customer Service at 1888481-FIDO (3436), or 611 free of charge from your Fido.
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Do you offer Fido Wi-Fi Calling service in HotSpot locations?
Yes. The Fido Wi-Fi Calling service will work on any wireless network (Wi-Fi) that may require authentication (i.e. provide Wi-Fi network security key) or may be open to the public; thereby allowing you to connect with your Fido Wi-Fi calling plan.
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If I use my Fido Wi-Fi Calling phone while outside of my local calling area, what will I be charged?
Regular local and long-distance charges apply for calls made in the wireless GSM network.
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How do I know if I’m making/receiving a call over Wi-Fi?
The cell strength indicator will display “UMA” on your Wi-Fi supported device automatically once you’re connected to a Wi-Fi access point
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What if I move in and out of Wi-Fi coverage?
If you start a call over Wi-Fi and then lose or move out of the Wi-Fi connection, the call will be rated as if you are still calling over Wi-Fi until you end the call. If you start a call over the Fido network and then move into an area where you have a Wi-Fi connection, you will be rated as if you are still calling over the Fido network until you end the call.
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Why am I not able to make a call over Wi-Fi?
You may not be able to call over Wi-Fi if you have weak Wi-Fi coverage, or if the Wi-Fi connection is not working (i.e. if your home internet connection is down).
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