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Fido Wi-Fi Calling

This feature enables you to make and receive voice calls anywhere you have a Wi-Fi access within Canada. How much does it cost?

To use Fido Wi-Fi calling, you need:

Things to Know

  • A Wi-Fi connection on a high-speed Internet connection (minimum of 512 kbps uplink and downlink) is required.
  • A voice grade optimized router is recommended to provide the best voice calls quality.
  • Your phone must be set to the current time and date.
  • A “UMA” or “uma” indicator will appears when making or receiving a call over Wi-Fi.
    • The indicator is generally located on the top-right corner. This might change depending on the device used.
  • You may not be able to call over Wi-Fi if your Wi-Fi connection is weak, or if the Wi-Fi or internet connection is down.
  • When using Fido Wi-Fi Calling, all other Fido services will work normally (if the Fido network is available) except for location-based services like alternative long distance providers (casual calling, Equal access), 2-1-1, 3-1-1, 8-1-1 and special numbers.
  • IMPORTANT: Fido recommends you provide the address of where the Wi-Fi router is installed and where you will be using the service. This way, if you call the 9-1-1 over your Wi-Fi connection AND are unable to speak, the Emergency Operator will look up the Emergency address that you have provided and will provide it to the nearest Public Safety Answering Point (PSAP).

How to use Fido Wi-Fi calling

Set up Wi-Fi calling on my device

To turn on Wi-Fi, perform the following steps:

  • From your phone menu, select Settings, Wi-Fi and then Available Networks (as each phone menu can be different, consult your phone's user guide for assistance).
  • Select your network and enter your wireless security key if required.
  • Once connected save the Wi-Fi preference. The device properties will now show your network name displayed along with the Wi-Fi logo and the 'UMA' letters displayed. At this point the device is ready to place/receive calls over the Wi-Fi saved location.

Using Fido Wi-Fi calling while travelling

In Canada on the Fido network:

  • While connected to the wireless connection, long distance charges will be deducted from your Fido Wi-Fi compatible add-on (if any) or billed pay-per-use. They won't be deducted from your wireless long distance add-on, if you have one.
  • You will retain your local number area and will always appear to be calling from your home location.

While in the U.S. or internationally:

  • You need an International roaming Fido Wi-Fi add-on to use the service with reduced rate. Otherwise regular roaming rates will apply when connected to a Wi-Fi access point.
  • See the list of eligible countries that support the Fido Wi-Fi calling service

Eligible Countries

World Map
See the list of all eligible countries

ARGENTINA

CHINA

IRELAND

PERU

SWITZERLAND

AUSTRALIA

COSTA RICA

ISRAEL

PHILIPPINES

THAILAND

AUSTRIA

CUBA

ITALY

POLAND

TRINIDAD AND TOBAGO

BARBADOS

DENMARK

JAMAICA

PORTUGAL

TURKEY

BELGIUM

DOMINICAN REPUBLIC

JAPAN

RUSSIAN FEDERATION

UNITED ARABEMIRATES

BRAZIL

GERMANY

KOREA, REPUBLIC OF

SINGAPORE

UNITED KINGDOM

CANADA

GREECE

MEXICO

SPAIN

UNITED STATES

CHILE

HONG KONG

NORWAY

SWEDEN

 
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