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Fido Wi-Fi Calling

Fido Wi-Fi calling enables you to make and receive voice calls anywhere you have a Wi-Fi access within Canada.

Learn what Video Calling is and how much it costs

To use Fido Wi-Fi calling, you need:

Things to Know

  • The Wi-Fi connection must be on a high-speed Internet connection with a minimum of 512 kbps for both uplink and downlink.
  • A voice grade optimized router is recommended to provide the best voice calls quality.
  • Fido recommends you provide the address of where the Wi-Fi router is installed and where you will be using the service, to ensure that in the event that you place a 9-1-1 call over your Wi-Fi connection AND are unable to speak, that the Emergency Operator will look up the Emergency address that you have provided for your Wi-Fi router and will provide that address to the nearest Public Safety Answering Point (PSAP) (see below for more details).
  • You must set your phone to the current time and date to ensure your service works properly.
  • When making or receiving a call over Wi-Fi, the cellular antenna strength indicator will display a “UMA” or “uma” indicator on the top-right corner. (Indicator might change location according to device used.)
  • You may not be able to call over Wi-Fi If you have weak Wi-Fi coverage, or if the Wi-Fi connection is not working. i.e, if your home internet connection is down.
  • All other Fido services will work normally except for location-based services. For example: Alternative long distance providers (casual calling, Equal access), 2-1-1, 3-1-1, 8-1-1 and special numbers.

How to use Fido Wi-Fi calling

Set up Wi-Fi calling on my device

To turn on Wi-Fi, perform the following steps:

  • From your phone menu, select Settings, Wi-Fi and then Available Networks (may differ based on your device, refer to your user guide for more details).
  • Select your network and enter your wireless security key if required (Fido recommends that you use wireless security for your personal router).
  • Once connected save the Wi-Fi preference. The device properties will now show your network name displayed along with the Wi-Fi logo and the 'UMA' letters displayed. At this point the device is ready to place/receive calls over the Wi-Fi saved location.

Using Fido Wi-Fi calling while travelling

In Canada on the Fido network:

  • While connected to the wireless connection, long distance charges will be deducted from your add-on if any or billed pay-per-use but not deducted from your long distance add-on, if you have one.
  • You will retain your local number area and will always appear to be calling from your home location.

While in the U.S. or internationally:

  • You need an International roaming Fido Wi-Fi add-on to use the service with reduced rate. Otherwise regular roaming rates will apply when connected to a Wi-Fi access point.
  • See the list of eligible countries that support the Fido Wi-Fi calling service

Eligible Countries

World Map
See the list of all eligible countries

ARGENTINA

CHINA

IRELAND

PERU

SWITZERLAND

AUSTRALIA

COSTA RICA

ISRAEL

PHILIPPINES

THAILAND

AUSTRIA

CUBA

ITALY

POLAND

TRINIDAD AND TOBAGO

BARBADOS

DENMARK

JAMAICA

PORTUGAL

TURKEY

BELGIUM

DOMINICAN REPUBLIC

JAPAN

RUSSIAN FEDERATION

UNITED ARABEMIRATES

BRAZIL

GERMANY

KOREA, REPUBLIC OF

SINGAPORE

UNITED KINGDOM

CANADA

GREECE

MEXICO

SPAIN

UNITED STATES

CHILE

HONG KONG

NORWAY

SWEDEN