Call Display & Name Display
See Prepaid service
This feature lets you see an incoming caller's phone number and name on your phone's display, even if he or she is not in your address book. Only the phone number will appear if Name Display is not compatible. Learn what Call Display with Name Display is and how much it costs.
Consult if your phone is compatible with Name Display.
Things to Know
- A maximum of 15 characters can be displayed.
- When receiving a call from an international number or from certain U.S. regions, it might show as "unknown number".
- A call from someone who has blocked his or her name and number from being displayed will appear as "Private Name/Private Number" or "Anonymous".
- The name that appears when you call someone is the name you provided Fido when you activated your account.
- When using Call Forwarding, your name will not show on a call that’s being forwarded.
- When sending a text message, your name or number will still appear on the recipient’s SMS inbox even if your display is blocked.
How to use Call Display with Name Display
Using Call Display & Name Display
- When you receive a call, look at your phone display. You’ll see the caller’s name and number, unless the ID has been blocked.
- When placing a call, if the person you’re calling has the same feature, he or she will see your number and name on their display.
If you want to block your number and name from being displayed, follow these instructions:
To block:
- Temporary: Type #31#, free of charge, before each phone call.
- Permanent: Consult your phone’s User Guide for the steps to follow.
To unblock:
- Temporary: If name and number display is permanently blocked via your phone's menus, you can unblock it by dialing *31# before placing a call.
- Permanent: Consult your phone’s User Guide for the steps to follow.
In Canada on the Fido network:
While in the U.S. or Internationally:
- The service is available anywhere in the world where there is a network supporting Call and Name Display. However, you may not always see the information and the name and number will be displayed in international dialing format.
- See our U.S. or International coverage maps.
Troubleshooting
When I place a call my outgoing display name is spelled wrongBefore you start using this troubleshooting tool:
- Names with accents will not always appear.
- If you have you have called recently it could take up to 48 hours before it is changed.
- The maximum number of characters that can be seen is 15.
If your name is spelled wrong Contact our Customer service: dial 6-1-1, free of charge, from your Fido phone or 1-888-481-3436 from any other phone.
Before you start using this troubleshooting tool:
- Not all plans have Call Display included. Consult My Account and view your monthly invoice to verify if you have the option before you start.
- When roaming outside of the Fido network, name display may not be available.
If you see the following:
- Unknown Number
- Private Number
- Confidential Number
- Withheld Number
- Call
This means the person calling has blocked their number or the telephone system used by the caller did not send the information to show the number.
- Verify if number is stored twice with two different names in phone's phone book. Sometimes when this situation occurs, the phone doesn't know what name to display, so it displays only the number. If this is not the case contact your phones manufacturer.
- When storing a number in your phone book ensure you always enter the country code with area code.
- Some numbers cannot receive incoming calls ( for example a payphone ).
