Bring your number - Local number portability
Switching to Fido is easy! Here are a few things you should know when bringing your number with you:
Things to Know
- Important! Do not cancel your service with your old service provider. If you do, you’ll lose that number and you won’t be able to transfer it to Fido.
- We will give you a temporary number for your new Fido handset which will be automatically replaced with the number you are transferring once the transfer is complete.
- You will need to fulfill any contractual obligations including payment of early cancellation fees to your old service provider (if applicable).
Local number portability (LNP) enables you to keep your current phone number when transferring your wireless or landline service to another wireless or landline carrier. Once you ask to transfer a telephone number, a request is sent to your former carrier which initiates the process in order to complete your number transfer.
How it works?
- You can make the request at any Fido Store, online or by phone.
- You will receive a temporary number that will be replaced by the number you are transferring once the process is completed.
- If request is done at a Fido store, the number transfer will be automatically completed.
- If you order a Fido phone by phone or online, you must contact Fido at 1-888-481-3436 to complete your phone number transfer once you’ve received your new Fido phone by mail.
- In both cases, you will receive a text message notifying you that your phone number transfer is completed.
- The delays are usually between 2.5 hrs for wireless numbers and up to 2 business days from landline to wireless and vice versa transfers. However, these types of transfer could take up to 7 days depending on the complexity of the number transfer and your old service provider.
Bring your number to Fido in 2 easy steps !
If you already have a Fido number and would like to replace it by the number you want to transfer, dial 6-1-1, free of charge from a Fido phone or 1-888-481-3436 from a different phone and ask the customer service representative to complete a number transfer request for you.
Step 1 - Check your eligibility
First of all, validate if your number is eligible for the transferability.
Things to Know
- Only transfers from wireless to wireless and from landline (including fax numbers) to wireless are possible, pagers numbers cannot be transferred.
- Only active numbers are eligible to be transferred to a new service provider.
- If you cancel your service with your old service provider before transferring your number, you’ll loose that number and you won’t be able to transfer it to Fido.
Step 2 - Get a new phone and plan
Things to Know
- You must review your contract with your current service provider to determine if fees or charges might apply before transferring a telephone number. A telephone number transfer is similar to other situations where a customer is breaking a contract – you might be obligated to pay any early termination fees and any outstanding balance.
- You will continue to receive invoices from your old service provider for service fees up to the date your number transfer is completed.
- You will need to purchase a new Fido phone as phones are often incompatible between different carrier’s networks.
Information you will need to provide in order to complete the phone number request
If you are ordering your new Fido phone online or by phone, you must provide the following information when required. If you are activating the service at a Fido store, you must present all the information to the representative.
If you are a wireless customer:
- Your currently wireless phone number and most recent monthly bill.
- OR
- Your phone number and one of the following: your account number, your password/PIN or you phone’s Electronic Serial Number/Mobile Equipment Identifier (ESN/MEID) number which is located on the back of your phone under the battery.
If you are a landline customer:
- The most recent monthly bill as we require your name and address exactly as it appears on your bill.
Get a new phone and plan.
Consult your Number Portability status
