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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [Cookie] = [dtCookie=F887285CBEEA1DBAD459B4CB36CFE717] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [-1683244964] [True-Client-IP] = [54.158.208.189] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;21099657;18163603;2;21099657;18163603;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.158.208.189, 23.220.148.81] [X-dynaTrace-Application] = [Fido.ca] [X-Forwarded-For] = [54.158.208.189, 23.220.148.81] content overdue-payment on F887285CBEEA1DBAD459B4CB36CFE717 /default/main/internet/fido/WORKAREA/common en_US j6ho4rlx 2017-08-24 18:32:54 true site/support j6ho4rlx templatedata/site/support/data/billing-account/overdue-payment 1511972674 2017-11-30 17:50:08 /default/main/internet/fido/STAGING /default/main/internet/fido overdue-payment 1511972706294 2017-11-30 17:50:08 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/billing-account/overdue-payment templatedata/site/support/data/billing-account/overdue-payment 1 true overdue-payment ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Billing Payment regular faqs BillingPayment Modem, Wireless monthly 555 Payment Issues | Fido Support Missed a Fido bill payment? Need to make a payment arrangement? Find answers here. Payment Issues <p>Got questions about paying your Fido bill? We&rsquo;ve got answers. Read on to learn what you can do about missed or late payments, how to make a payment arrangement, and more.</p> <h3>Missed or late payments</h3> <div class="faq-container"> <div class="faq-question"> <h3>I forgot to make one payment. What will happen to my services?</h3> </div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>If you missed a payment, you&rsquo;ll receive a Late Payment Charge and your services may be suspended. Please <a href="http://www.fido.ca/consumer/contact-us" target="_blank">contact us</a> if you would like to make a <a href="#PmtArrangements">Payment Arrangement</a>.</p> <p><strong>Tip:</strong> Set up automatic (pre-authorized) payments and stop worrying about missed payments! We&rsquo;ll always notify you when your bill is ready.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Why is there a Late Payment Charge on my bill?</h3> </div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>A Late Payment Charge on your bill indicates that your account carries an unpaid balance from a previous bill cycle.</p> <p>If we don&rsquo;t receive payment of the amount due on your account by the Required Payment Date stated on your bill, we charge a Late Payment Charge that is accrued on a daily basis. You will be charged for every day your payment is late, until the date you fully pay your balance due.</p> <p>Keep in mind, timelines for payments to reach us may vary depending on the method of payment used.</p> <p><strong>Tip:</strong> A one-time payment with your Visa Debit, Debit MasterCard, or credit card is the fastest way to pay your unpaid balance. To do so, <a href="https://www.fido.ca/pages/#/login?m=login" target="_blank">sign in to My Account</a>, select <strong>Pay Now</strong> and follow the prompts.</p> <p>If you&rsquo;re set up for automatic payments, on your Bill Date we will deduct any unpaid amount, including any late payment charges from the payment method on your account (e.g. a credit card or bank account withdrawal).</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>What if I have difficulties making payments?</h3> </div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>If you can&rsquo;t make a payment by the due date, please <a href="http://www.fido.ca/consumer/contact-us" target="_blank">contact us</a> about payment options. If you don&rsquo;t pay your past due amount and fail to make a Payment Arrangement, your services will be temporarily suspended and subject to a Restoral Fee or an Account Processing Fee.*</p> <p>* Restoral and Account Processing fees are not applicable to residents of Qu&eacute;bec.</p> <p>See the <a href="#PmtArrangements">Payment Arrangement</a> section of this article for more information.</p> </div> </div> </div> <h3>Payment processing issues</h3> <div class="faq-container"> <div class="faq-question"> <h3>Why does the status of my payment indicate "pending"?</h3> </div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>Your payment status will read "pending" if you made your payment when our billing system was offline for maintenance. However, we will process your payment within 48 hours. Once your payment has been processed (whether successfully or unsuccessfully), you&rsquo;ll receive an email advising you of the status of your payment.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>What should I do if I get an error when I try to make a payment?</h3> </div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>A payment error could be due to your credit card or because we were unable to process your payment due to system maintenance. Please try our <a href="http://www.fido.ca/consumer/content/pay-bill-change-payment-method" target="_blank">other payment options</a> or try again later.</p> <p>To avoid making multiple payments&mdash;before you try again, please check your payment history* to confirm that your initial payment did not go through.</p> <p>To check your payment history:</p> <ol> <li>Sign in to <a href="https://www.fido.ca/pages/#/login?m=login" target="_blank">My Account</a>.</li> <li>Under <strong>Account Balance</strong>, select <strong>Payment History</strong>.</li> <p>* Your payment history may take up to 1 business day to update.</p> </ol></div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>I use pre-authorized chequing from my bank account to pay my Fido bill. What happens if my payment is not processed?</h3> </div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>If the payment from your bank account is unsuccessful (i.e. you don&rsquo;t have sufficient funds in your bank account), you&rsquo;ll receive a Returned Payment Charge.*</p> <p>If a bank error has occurred, please contact your bank for assistance.</p> <p><strong>Tip:</strong> If you recently opened a new bank account, remember to update your automatic payment information in <a href="https://www.fido.ca/pages/#/login?m=login" target="_blank">My Account</a>.</p> <p>* The Returned Payment Charge is not applicable to residents of Qu&eacute;bec.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>I use pre-authorized credit card payments to pay my Fido bill. What happens if my credit card payment is not processed?</h3> </div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>If your pre-authorized credit card payment is unsuccessful, you&rsquo;ll receive a Returned Payment Charge.* To avoid this from happening, make sure the credit card information for your automatic payment method in <a href="https://www.fido.ca/pages/#/login?m=login" target="_blank">My Account</a> is up to date.</p> <p><strong>Tip:</strong> If you recently changed your credit card, remember to update your automatic payment information in <a href="https://www.fido.ca/pages/#/login?m=login" target="_blank">My Account</a>.</p> <p>*The Returned Payment Charge is not applicable to residents of Qu&eacute;bec.</p> </div> </div> </div> <p><a name="PmtArrangements"></a></p> <h3>Payment Arrangements</h3> <p>If you&rsquo;re unable to pay your balance in full, you may negotiate a Payment Arrangement to clear your account balance. Please <a href="http://www.fido.ca/consumer/contact-us" target="_blank">contact us</a> to make a payment arrangement.</p> <p><strong>Tip:</strong> To keep your account from being suspended, make sure to follow the date(s), amount(s), and method of payment you agreed to in your payment arrangement.</p> <div class="faq-container"> <div class="faq-question"> <h3>What happens if I was only able to pay a portion of my payment arrangement?</h3> </div> <div id="answer8" class="collapse"> <div class="faq-answer"> <p>If you aren&rsquo;t able to fulfil the payment amount originally stated, your payment arrangement will need to be renegotiated. Please <a href="http://www.fido.ca/consumer/contact-us" target="_blank">contact us</a>.</p> <p><strong>Keep in mind:</strong> Altering any details of your payment arrangement could result in a late payment, and your payment arrangement commitment may not be met.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>I completed my payment arrangement with a different payment method than what I originally stated. How will this impact my account?</h3> </div> <div id="answer9" class="collapse"> <div class="faq-answer"> <p>It&rsquo;s always best to stick to the payment method you agreed to in your payment arrangement. Because different payment methods have different payment-posting timelines, altering any details of your payment arrangement could result in your payment being received later than expected. A late payment may result in your payment arrangement commitment not being met and your account being suspended.</p> <p>If you&rsquo;re unable to fulfill your originally agreed-upon payment method, you can make a one-time payment via Visa Debit, Debit MasterCard, or credit card by<a href="https://www.fido.ca/pages/#/login?m=login" target="_blank">signing in to My Account</a>, selecting <strong>Pay Now</strong> and following the prompts.</p> <p><a href="https://www.fido.ca/consumer/content/pay-bill-change-payment-method" target="_blank">Learn more about paying your bill and changing your payment method</a>.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>What happens if I don&rsquo;t make the agreed-upon payment in full?</h3> </div> <div id="answer10" class="collapse"> <div class="faq-answer"> <p>Failure to respect the agreed-upon terms of the payment arrangement may result in collection activity, including account suspension or cancellation. Your service(s) will be suspended or cancelled in accordance with your previously provided notice of disconnection.</p> <p>Missed payment arrangements may results in the following impacts to your account:</p> <ul> <li><strong>Restoral Fee:</strong> Applicable to Wireless customers. You&rsquo;ll need to pay a one-time fee to restore service to your account.</li> <li><strong>Collection activity:</strong> To delay collection activity on your account, we recommend that you make a payment that complies with your original payment arrangement.</li> <li><strong>Account Processing Fee (APF):</strong> Applicable to Fido Internet customers. Your account may be subject to an Account Processing Fee when your service is suspended for non-payment.</li> </ul> </div> </div> </div> payment overdue arrangement Problèmes de paiement | Soutien Fido Vous avez raté un paiement de facture Fido? Vous devez conclure une entente de paiement? Trouvez les réponses ici. Problèmes de paiement <p>Vous avez des questions sur les moyens de payer votre facture Fido? On a les r&eacute;ponses! Lisez la suite pour savoir quoi faire lorsque vous manquez un paiement ou que vous le faites en retard, pour savoir comment conclure une entente de paiement et plus encore.</p> <h3>Paiements en retard ou manqu&eacute;s</h3> <div class="faq-container"> <div class="faq-question"> <h3>J&rsquo;ai oubli&eacute; d&rsquo;effectuer un paiement. Qu&rsquo;adviendra-t-il de mes services?</h3> </div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Si vous avez manqu&eacute; un paiement, vous devrez payer des frais de retard et il se peut que vos services soient temporairement suspendus. Veuillez <a href="http://www.fido.ca/consumer/contact-us?setLanguage=fr" target="_blank">communiquer avec nous</a> si vous souhaitez conclure une <a href="#PmtArrangements">entente de paiement</a>.</p> <p><strong>Conseil :</strong> Inscrivez-vous au paiement automatique (pr&eacute;autoris&eacute;) et vous n&rsquo;aurez plus &agrave; vous soucier de manquer un paiement! On vous avisera toujours lorsque votre facture sera pr&ecirc;te.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Pourquoi des frais de retard figurent-ils sur ma facture?</h3> </div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Des frais de retard sont port&eacute;s &agrave; votre facture lorsque vous avez un solde impay&eacute; d&rsquo;une facture pr&eacute;c&eacute;dente.</p> <p>Si le montant d&ucirc; n&rsquo;est pas pay&eacute; &agrave; la date d&rsquo;exigibilit&eacute; du paiement indiqu&eacute;e sur votre facture, des frais de retard calcul&eacute;s sur une base quotidienne sont port&eacute;s &agrave; votre compte. Chaque jour de retard est factur&eacute; jusqu&rsquo;au paiement entier du solde de votre compte.</p> <p>N&rsquo;oubliez pas que les d&eacute;lais de paiement d&eacute;pendent du mode de paiement utilis&eacute;.</p> <p><strong>Conseil :</strong>: Un paiement unique par carte Visa D&eacute;bit, carte de d&eacute;bit Mastercard ou carte de cr&eacute;dit est le moyen le plus rapide de payer votre solde impay&eacute;. Pour ce faire, <a href="https://www.fido.ca/moncompte" target="_blank">ouvrez une session Mon Compte</a>, cliquez sur <strong>Payer maintenant</strong> et suivez les directives.</p> <p>Si vous &ecirc;tes inscrits aux paiements pr&eacute;autoris&eacute;s, on d&eacute;duira tout montant impay&eacute;, y compris les frais de retard, &agrave; partir du mode de paiement que vous avez choisi pour votre compte (p. ex. : retrait par carte de cr&eacute;dit ou du compte bancaire) &agrave; votre date de facturation.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Que se passe-t-il si j&rsquo;ai de la difficult&eacute; &agrave; effectuer des paiements?</h3> </div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>Si vous ne pouvez pas faire le paiement &agrave; la date d&rsquo;&eacute;ch&eacute;ance, veuillez <a href="http://www.fido.ca/consumer/contact-us?setLanguage=fr" target="_blank">communiquer avec nous</a> pour conna&icirc;tre vos options de paiement. Si vous ne payez pas votre solde impay&eacute; et ne concluez pas d&rsquo;entente de paiement, vos services seront temporairement suspendus et vous devriez devoir payer des frais de r&eacute;tablissement ou des frais de traitement de compte*.</p> <p>* Les frais de r&eacute;tablissement ou les frais de traitement de compte ne s&rsquo;appliquent pas aux r&eacute;sidants du Qu&eacute;bec.</p> <p>Consultez la section sur les <a href="#PmtArrangements">Ententes de paiement</a> de cet article pour obtenir plus de renseignements.</p> </div> </div> </div> <h3>Probl&egrave;mes de paiement</h3> <div class="faq-container"> <div class="faq-question"> <h3>Pourquoi l&rsquo;&eacute;tat de mon paiement indique-t-il &laquo; en attente &raquo;?</h3> </div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>L&rsquo;&eacute;tat de votre paiement indiquera &laquo; en attente &raquo; si vous avez effectu&eacute; votre paiement alors que notre syst&egrave;me de facturation &eacute;tait hors ligne ou en maintenance. Toutefois, on traitera votre paiement dans un d&eacute;lai de 48 heures. Une fois votre paiement trait&eacute; (avec ou sans succ&egrave;s), vous recevrez un courriel vous informant de l&rsquo;&eacute;tat de ce paiement.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Que devrais-je faire si j&rsquo;obtiens un message d&rsquo;erreur lorsque je tente de faire un paiement?</h3> </div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>L&rsquo;erreur peut provenir de votre carte de cr&eacute;dit ou du fait qu&rsquo;on a &eacute;t&eacute; incapables de traiter votre paiement en raison d&rsquo;une maintenance de syst&egrave;me. Veuillez essayer nos <a href="http://www.fido.ca/consumer/content/pay-bill-change-payment-method?setLanguage=fr" target="_blank">autres options de paiement</a> ou r&eacute;essayer plus tard.</p> <p>Pour &eacute;viter de faire plusieurs paiements, avant d&rsquo;essayer de nouveau, v&eacute;rifiez votre historique de paiement* pour confirmer que votre paiement initial n&rsquo;a pas &eacute;t&eacute; trait&eacute;.</p> <p>Pour v&eacute;rifier votre historique de paiement :</p> <ol> <li>Ouvrez une session <a href="https://www.fido.ca/moncompte" target="_blank">Mon Compte</a>.</li> <li>Sous <strong>Solde du compte</strong>, s&eacute;lectionnez <strong>Historique de paiement</strong>.</li> <p>* La mise &agrave; jour de votre historique de paiement peut prendre jusqu&rsquo;&agrave; un jour ouvrable.</p> </ol></div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>J&rsquo;utilise des paiements pr&eacute;autoris&eacute;s sur mon compte-ch&egrave;ques pour payer ma facture Fido. Que se passe-t-il si mon paiement n&rsquo;est pas trait&eacute;?</h3> </div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>Si le paiement effectu&eacute; &agrave; partir de votre compte bancaire &eacute;choue (si vous n&rsquo;avez pas de fonds suffisants dans votre compte par exemple), vous devrez payer des frais de paiement retourn&eacute;*.</p> <p>Veuillez communiquer avec votre banque si celle-ci a commis une erreur.</p> <p><strong>Conseil :</strong> Si vous avez r&eacute;cemment ouvert un compte, n&rsquo;oubliez pas de mettre &agrave; jour vos renseignements de paiement automatique dans <a href="https://www.fido.ca/moncompte" target="_blank">Mon Compte</a>.</p> <p>* Les frais de paiement retourn&eacute; ne s&rsquo;appliquent pas aux r&eacute;sidants du Qu&eacute;bec.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>J&rsquo;utilise des paiements pr&eacute;autoris&eacute;s sur ma carte de cr&eacute;dit pour payer ma facture Fido. Que se passe-t-il si mon paiement par carte de cr&eacute;dit n&rsquo;est pas trait&eacute;?</h3> </div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>Si votre paiement pr&eacute;autoris&eacute; par carte de cr&eacute;dit &eacute;choue, vous devrez payer des frais de paiement retourn&eacute;*.</p> <p>Pour &eacute;viter une telle situation, assurez-vous que les renseignements de carte de cr&eacute;dit pour vos paiements automatiques sont &agrave; jour dans <a href="https://www.fido.ca/moncompte" target="_blank">Mon Compte</a>.</p> <p><strong>Conseil :</strong> Si vous avez r&eacute;cemment chang&eacute; de carte de cr&eacute;dit, n&rsquo;oubliez pas de mettre &agrave; jour vos renseignements de paiement automatique dans <a href="https://www.fido.ca/moncompte" target="_blank">Mon Compte</a>.</p> <p>* Les frais de paiement retourn&eacute; ne s&rsquo;appliquent pas aux r&eacute;sidants du Qu&eacute;bec.</p> </div> </div> </div> <p><a name="PmtArrangements"></a></p> <h3>Ententes de paiement</h3> <p>Si vous n&rsquo;&ecirc;tes pas en mesure de payer votre solde au complet, il est possible de n&eacute;gocier une entente de paiement pour r&eacute;gler le solde de votre compte. Veuillez <a href="http://www.fido.ca/consumer/contact-us?setLanguage=fr" target="_blank">communiquer avec nous</a> pour conclure une entente de paiement.</p> <p><strong>Conseil :</strong> Pour &eacute;viter que votre compte soit suspendu, assurez-vous de respecter les dates, les montants et le mode de paiement convenus dans votre entente de paiement.</p> <div class="faq-container"> <div class="faq-question"> <h3>Qu&rsquo;arrive-t-il si je ne peux respecter qu&rsquo;une partie de mon entente de paiement?</h3> </div> <div id="answer8" class="collapse"> <div class="faq-answer"> <p>Si vous n&rsquo;&ecirc;tes pas en mesure de payer le montant convenu dans votre entente, vous devrez n&eacute;gocier une nouvelle entente de paiement. Veuillez <a href="http://www.fido.ca/consumer/contact-us?setLanguage=fr" target="_blank">communiquer avec nous</a>.</p> <p><strong>N&rsquo;oubliez pas</strong> que la modification d&rsquo;un &eacute;l&eacute;ment de votre entente de paiement peut mener &agrave; un paiement en retard; par cons&eacute;quent, vous risquez de ne pas respecter l&rsquo;engagement conclu dans votre entente de paiement.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>J&rsquo;ai choisi un autre mode de paiement que celui qui avait &eacute;t&eacute; conclu dans mon entente de paiement. Quel sera l&rsquo;impact sur mon compte?</h3> </div> <div id="answer9" class="collapse"> <div class="faq-answer"> <p>Il vaut toujours mieux respecter votre choix initial quant au mode de paiement. Chaque mode de paiement a un d&eacute;lai diff&eacute;rent. Modifier un d&eacute;tail de votre entente de paiement peut retarder la r&eacute;ception du paiement. De plus, un paiement en retard peut contrevenir &agrave; votre entente de paiement. Votre compte pourrait alors &ecirc;tre suspendu.</p> <p>Si vous n&rsquo;&ecirc;tes pas en mesure de respecter le mode de paiement convenu au moment de l&rsquo;entente de paiement, vous pouvez faire un paiement unique par carte Visa D&eacute;bit, carte de d&eacute;bit Mastercard ou carte de cr&eacute;dit en <a href="https://www.fido.ca/moncompte" target="_blank">ouvrant une session Mon Compte</a>, en s&eacute;lectionnant <strong>Payer maintenant</strong> et en suivant les directives.</p> <p><a href="https://www.fido.ca/consumer/content/pay-bill-change-payment-method?setLanguage=fr" target="_blank">D&eacute;tails sur le paiement de facture et la modification du mode de paiement</a>.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Qu&rsquo;arrive-t-il si je ne peux pas faire le paiement convenu au complet?</h3> </div> <div id="answer10" class="collapse"> <div class="faq-answer"> <p>Le non-respect des modalit&eacute;s convenues dans votre entente de paiement peut entra&icirc;ner des mesures de recouvrement, y compris la suspension ou l&rsquo;annulation de votre compte. Votre service sera suspendu ou annul&eacute; conform&eacute;ment &agrave; l&rsquo;avis de d&eacute;branchement que vous aviez re&ccedil;u pr&eacute;c&eacute;demment.</p> <p>Une entente de paiement non respect&eacute;e peut entra&icirc;ner ce qui suit :</p> <ul> <li><strong>Frais de r&eacute;tablissement</strong> &ndash; applicables aux clients du service sans-fil. Vous devrez payer des frais uniques pour r&eacute;tablir le service sur votre compte.</li> <li><strong>Mesures de recouvrement</strong> &ndash; pour repousser ces mesures, on vous recommande de faire un paiement comme il avait &eacute;t&eacute; convenu au moment de votre entente de paiement initiale.</li> <li><strong>Frais de traitement de compte</strong> &ndash; applicables aux clients de Fido Internet. Ces frais peuvent &ecirc;tre port&eacute;s &agrave; votre compte lorsque votre service est suspendu pour non-paiement.</li> </ul> </div> </div> </div> retard paiement arrangement 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Payment Issues

Got questions about paying your Fido bill? We’ve got answers. Read on to learn what you can do about missed or late payments, how to make a payment arrangement, and more.

Missed or late payments

I forgot to make one payment. What will happen to my services?

If you missed a payment, you’ll receive a Late Payment Charge and your services may be suspended. Please contact us if you would like to make a Payment Arrangement.

Tip: Set up automatic (pre-authorized) payments and stop worrying about missed payments! We’ll always notify you when your bill is ready.

Why is there a Late Payment Charge on my bill?

A Late Payment Charge on your bill indicates that your account carries an unpaid balance from a previous bill cycle.

If we don’t receive payment of the amount due on your account by the Required Payment Date stated on your bill, we charge a Late Payment Charge that is accrued on a daily basis. You will be charged for every day your payment is late, until the date you fully pay your balance due.

Keep in mind, timelines for payments to reach us may vary depending on the method of payment used.

Tip: A one-time payment with your Visa Debit, Debit MasterCard, or credit card is the fastest way to pay your unpaid balance. To do so, sign in to My Account, select Pay Now and follow the prompts.

If you’re set up for automatic payments, on your Bill Date we will deduct any unpaid amount, including any late payment charges from the payment method on your account (e.g. a credit card or bank account withdrawal).

What if I have difficulties making payments?

If you can’t make a payment by the due date, please contact us about payment options. If you don’t pay your past due amount and fail to make a Payment Arrangement, your services will be temporarily suspended and subject to a Restoral Fee or an Account Processing Fee.*

* Restoral and Account Processing fees are not applicable to residents of Québec.

See the Payment Arrangement section of this article for more information.

Payment processing issues

Why does the status of my payment indicate "pending"?

Your payment status will read "pending" if you made your payment when our billing system was offline for maintenance. However, we will process your payment within 48 hours. Once your payment has been processed (whether successfully or unsuccessfully), you’ll receive an email advising you of the status of your payment.

What should I do if I get an error when I try to make a payment?

A payment error could be due to your credit card or because we were unable to process your payment due to system maintenance. Please try our other payment options or try again later.

To avoid making multiple payments—before you try again, please check your payment history* to confirm that your initial payment did not go through.

To check your payment history:

  1. Sign in to My Account.
  2. Under Account Balance, select Payment History.
  3. * Your payment history may take up to 1 business day to update.

I use pre-authorized chequing from my bank account to pay my Fido bill. What happens if my payment is not processed?

If the payment from your bank account is unsuccessful (i.e. you don’t have sufficient funds in your bank account), you’ll receive a Returned Payment Charge.*

If a bank error has occurred, please contact your bank for assistance.

Tip: If you recently opened a new bank account, remember to update your automatic payment information in My Account.

* The Returned Payment Charge is not applicable to residents of Québec.

I use pre-authorized credit card payments to pay my Fido bill. What happens if my credit card payment is not processed?

If your pre-authorized credit card payment is unsuccessful, you’ll receive a Returned Payment Charge.* To avoid this from happening, make sure the credit card information for your automatic payment method in My Account is up to date.

Tip: If you recently changed your credit card, remember to update your automatic payment information in My Account.

*The Returned Payment Charge is not applicable to residents of Québec.

Payment Arrangements

If you’re unable to pay your balance in full, you may negotiate a Payment Arrangement to clear your account balance. Please contact us to make a payment arrangement.

Tip: To keep your account from being suspended, make sure to follow the date(s), amount(s), and method of payment you agreed to in your payment arrangement.

What happens if I was only able to pay a portion of my payment arrangement?

If you aren’t able to fulfil the payment amount originally stated, your payment arrangement will need to be renegotiated. Please contact us.

Keep in mind: Altering any details of your payment arrangement could result in a late payment, and your payment arrangement commitment may not be met.

I completed my payment arrangement with a different payment method than what I originally stated. How will this impact my account?

It’s always best to stick to the payment method you agreed to in your payment arrangement. Because different payment methods have different payment-posting timelines, altering any details of your payment arrangement could result in your payment being received later than expected. A late payment may result in your payment arrangement commitment not being met and your account being suspended.

If you’re unable to fulfill your originally agreed-upon payment method, you can make a one-time payment via Visa Debit, Debit MasterCard, or credit card bysigning in to My Account, selecting Pay Now and following the prompts.

Learn more about paying your bill and changing your payment method.

What happens if I don’t make the agreed-upon payment in full?

Failure to respect the agreed-upon terms of the payment arrangement may result in collection activity, including account suspension or cancellation. Your service(s) will be suspended or cancelled in accordance with your previously provided notice of disconnection.

Missed payment arrangements may results in the following impacts to your account:

  • Restoral Fee: Applicable to Wireless customers. You’ll need to pay a one-time fee to restore service to your account.
  • Collection activity: To delay collection activity on your account, we recommend that you make a payment that complies with your original payment arrangement.
  • Account Processing Fee (APF): Applicable to Fido Internet customers. Your account may be subject to an Account Processing Fee when your service is suspended for non-payment.
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