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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [Cookie] = [dtCookie=B2D519767B7600555AFEA6B0431F70F6] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [-944135243] [True-Client-IP] = [54.163.19.57] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;793794126;29136297;2;793794126;29136297;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.163.19.57, 184.51.35.233] [X-dynaTrace-Application] = [Fido.ca] [X-Forwarded-For] = [54.163.19.57, 184.51.35.233] content pay-bill-change-payment-method on B2D519767B7600555AFEA6B0431F70F6 /default/main/internet/fido/WORKAREA/common en_US j6ho4rme 2017-08-24 18:32:54 true site/support j6ho4rme templatedata/site/support/data/billing-account/pay-bill-change-payment-method 1503613974 2018-10-26 11:01:22 /default/main/internet/fido/STAGING /default/main/internet/fido pay-bill-change-payment-method 1540565956997 2018-10-26 11:01:22 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/billing-account/pay-bill-change-payment-method templatedata/site/support/data/billing-account/pay-bill-change-payment-method 1 true pay-bill-change-payment-method ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Billing Payment regular faqs BillingPayment Modem, Wireless monthly 1446227508222 Pay your bill or change your payment method | Fido Support Here you’ll find the different payments methods we accept, instructions regarding registration and how to make payments. Pay your bill or change your payment method. <p>Here you&rsquo;ll find the different payments methods we accept, instructions regarding registration and how to make payments.</p> <h3>Bill payment options</h3> <div class="faq-container"> <div class="faq-question"> <h3>Pre-authorized payments</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <h3>Credit card</h3> <div class="gray-bg"> <h3>Things to Know</h3> <ul> <li>The credit card must be in the account holder&rsquo;s name.</li> <li>Accepted credit cards (Canadian and international): Visa, MasterCard and American Express.</li> <li>Registration for pre-authorized payment must be completed at least 48 hours prior to the withdrawal date.</li> <li>Bills generated with a balance of $5 or less will not be charged to your credit card unless they are first or final bills.</li> <li>The charge for your monthly bill will be applied to your credit card approximately 14 days after the monthly bill is issued</li> </ul> </div> <h4>To enroll or switch to pre-authorized payment:</h4> <ul> <li>On fido.ca: <ul> <li>Log in to <a href="/web/page/portal/Fido/Ecare_Standalone"><strong>My Account</strong></a> and click <strong>Change Payment Method</strong> under the <strong>Payment Information</strong> section.</li> </ul> </li> <li>On our Interactive Voice Response System: <ul> <li>Call <strong>6-1-1</strong> on your Fido phone or <strong>1-888-481-3436</strong> and press * for our self-service menu. </li> </ul> </li> </ul> <h4>What happens if my payment is declined?</h4> <ul> <li>If your payment is declined, we will try to withdraw the payment 3 more times, 7 days after each attempt.</li> <li>If payment is declined on the last attempt, a fee for the declined payments may apply, depending on where you reside.</li> </ul> <h3>Bank account</h3> <div class="gray-bg"> <h3>Things to Know</h3> <ul> <li>Only cheques from Canadian financial institutions are accepted.</li> <li>Bills generated with a balance of $5 or less will not be charged to your bank account unless they are first or final bills.</li> <li>The charge for your monthly bill will be applied to your bank account approximately 14 days after the monthly bill is issued.</li> <li>The registration for pre-authorized payment must be completed at least 48 business hours prior to the withdrawal date. </li> </ul> </div> <h4>To enroll or switch to pre-authorized payment:</h4> <ul> <li>On fido.ca: <ul> <li>Log in to <a href="/web/page/portal/Fido/Ecare_Standalone"><strong>My Account</strong></a> and click <strong>Change Payment Method</strong> under the <strong>Payment Information</strong> section.<br />Registration for pre-authorized payment must be completed at least 48 hours prior to withdrawal date.</li> </ul> </li> <li>By mail or by fax: <ul> <li>Print &amp; send the completed signed <a href="/cms/fido/pdf/support/en/pre_auth_form_EN.pdf">form</a>, a recent bill and a void cheque by mail or fax to 1-888-290-3436 (allow 6 weeks for first withdrawal)<br />.<br /><strong>Address:</strong><br />Fido Solutions Inc.<br />C/O Fido Back Office Team<br />800 De La Gaucheti&egrave;re Street West, Suite 4000<br />Montr&eacute;al, Qu&eacute;bec<br />H5A 1K3</li> </ul> </li> </ul> <h4>What happens if my payment is declined?</h4> <ul> <li>If your payment is declined, we will try to withdraw the payment one more time, 7 days after the initial attempt.</li> <li>If payment is declined on the last attempt, you may be charged $25 for insufficient funds, depending on where you reside.</li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Credit Cards</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <div class="gray-bg"> <h3>Things to Know</h3> <ul> <li>You will receive an email confirmation of the transaction.</li> <li>For payments made on our Interactive Voice Response (IVR) System, you will receive a confirmation text message on your phone.</li> <li>Payment is applied immediately to your account when done on fido.ca or by calling us (IVR).</li> </ul> </div> <h4>On fido.ca</h4> <ul> <li>Log in to <a href="/web/page/portal/Fido/Ecare_Standalone"><strong>My Account</strong></a> and click <strong>Make A Payment</strong> under the <strong>Payment Information</strong> section.</li> </ul> <h4>On our Interactive Voice Response System</h4> <ul> <li>Call <strong>*28</strong> on your Fido phone or <strong>1-888-481-3436</strong> and press <strong>*</strong> for our self-service menu.</li> </ul> <h4>At a <a href="/web/Fido.portal?_nfpb=true&amp;_pageLabel=StoreLocator">Fido store</a> or <a href="/web/Fido.portal?_nfpb=true&amp;_pageLabel=StoreLocator">kiosk</a> accepting payments</h4> <ul> <li>You&rsquo;ll need your <a href="/web/content/billing/get_account_balance">account number</a>.</li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Fido My Account app</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer3" class="collapse"> <div class="faq-answer"><a href="/web/content/applications/app_my_account">Fido My Account app</a></div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Fido store or kiosk accepting payments</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>Find the nearest <a href="/web/Fido.portal?_nfpb=true&amp;_pageLabel=StoreLocator">Fido store</a> to make your payment.</p> <div class="gray-bg"> <h3>Things to Know</h3> <ul> <li>Payment methods accepted: <ul> <li>Debit card</li> <li>Credit card</li> <li>Cash</li> <li>Cheque</li> </ul> </li> <li>To make a payment you will need your account number.</li> <li>Payment posting delay: up to one business day</li> </ul> </div> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Financial Institutions (Internet and telephone banking, ATM and teller)</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>Payment will be applied to your account after 5 business days.</p> <p><strong>For Internet and telephone banking:</strong></p> <ol> <li>Log into My Account and select <strong>Pay Now</strong> from the Overview tab.</li> <li>Next, select <strong>Pay through your bank</strong> as your method of payment. A pop-up window will appear.</li> <li>Note the Payee Name (FIDO SOLUTIONS INC) and account number displayed in the window. (You&rsquo;ll need this info for step 4.)</li> <li>Select your financial institution from the options provided. Once selected, a separate page will open to your bank&rsquo;s website.</li> <li>Sign in to your bank and add Fido as a payee, if setting this up for the first time.</li> </ol> <p><strong>For ATM and teller payments:</strong></p> <p>Available only to customers who receive a monthly paper bill. Your printed online bill will not be accepted as it is not encoded with a payment bar at the bottom. Therefore, you will need the original bill.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Through the mail</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <div class="gray-bg"> <h3>Things to Know</h3> <ul> <li>Payment methods accepted are money order and cheque.</li> <li>The payment will be applied to your account approximately 5 business days after the payment is received.</li> <li>Charge for insufficient funds (returned cheque): a fee for the declined payments may apply, depending on where you reside.</li> <li>Payable to: Fido Solutions Inc. The <a href="/web/content/billing/get_account_balance">account number</a> must be indicated on the front of the cheque or money order and the payment stub must be included in the envelope.</li> </ul> </div> <h4>Mailing addresses:</h4> <table class="table" border="0"> <thead> <tr> <th class="text-center">Qu&eacute;bec and Atlantic regions </th><th class="text-center">British Columbia, Alberta and Midwest regions </th><th class="text-center">For all other regions </th> </tr> </thead> <tbody> <tr> <td class="text-center">Fido Solutions<br />P.O. Box 11442<br />Montr&eacute;al, QC<br />H3C 5J2</td> <td class="text-center">Fido Solutions<br />P.O. Box 8878 STN Terminal<br />Vancouver, BC<br />V6B 0H6</td> <td class="text-center">Fido Solutions<br />P.O. Box 9100<br />Don Mills, ON<br />M3C 3P9</td> </tr> </tbody> </table> </div> </div> </div> Bill payment Pre-authorized Credit card bank account Comment payer votre facture | Soutien Fido Vous trouverez ici les divers modes de paiement que nous acceptons, les instructions quant à leur enregistrement et comment faire vos paiements. Comment payer votre facture et (ou) changer votre mode de paiement <p>Vous trouverez ici les divers modes de paiement que nous acceptons, les instructions quant &agrave; leur enregistrement et comment faire vos paiements.</p> <h3>Options de paiements</h3> <div class="faq-container"> <div class="faq-question"> <h3>Paiements pr&eacute;autoris&eacute;s</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <h3>Carte de cr&eacute;dit</h3> <div class="gray-bg"> <h3>Ce qu'il faut savoir</h3> <ul> <li>La carte de cr&eacute;dit doit &ecirc;tre au nom du titulaire du compte.</li> <li>Cartes de cr&eacute;dit accept&eacute;es (canadiennes et internationales): Visa, MasterCard et American Express.</li> <li>Votre inscription doit avoir &eacute;t&eacute; effectu&eacute;e au moins 48 heures avant la date du pr&eacute;l&egrave;vement.</li> <li>Les factures avec un solde de 5 $ ou moins ne seront pas port&eacute;es &agrave; votre carte de cr&eacute;dit &agrave; moins qu'il ne s'agisse de votre premier ou de votre dernier paiement.</li> <li>Les frais de votre facture mensuelle seront port&eacute;s &agrave; votre carte de cr&eacute;dit environ 14&nbsp;jours apr&egrave;s la date de facturation. </li> </ul> </div> <h4>Comment vous inscrire ou passer aux paiements pr&eacute;autoris&eacute;s :</h4> <ul> <li>Sur fido.ca : <ul> <li>Acc&eacute;dez &agrave; <a href="/web/page/portal/Fido/Ecare_Standalone"><strong>Mon Compte</strong></a> et cliquez sur <strong>Modifier le mode de paiement</strong> dans la section <strong>Information sur le paiement</strong>.</li> </ul> </li> <li>Par notre syst&egrave;me de r&eacute;ponse vocale interactive : <ul> <li>Composez le <strong>6-1-1</strong> sur votre t&eacute;l&eacute;phone Fido ou le <strong>1-888-481-3436</strong> et appuyez sur * pour acc&eacute;der au menu libre-service.</li> </ul> </li> </ul> <h4>Qu'est-ce qui arrive si mon paiement est refus&eacute;?</h4> <ul> <li>Si votre paiement est refus&eacute;, nous tenterons le pr&eacute;l&egrave;vement trois autres fois, avec un intervalle de septjours entre chaque tentative.</li> <li>Si le paiement est refus&eacute; &agrave; la derni&egrave;re tentative, des frais pour provision insuffisante peuvent s`appliquer, selon votre lieu de r&eacute;sidence.</li> </ul> <h3>Compte bancaire</h3> <div class="gray-bg"> <h3>Ce qu'il faut savoir</h3> <ul> <li>Seuls les ch&egrave;ques d'institutions financi&egrave;res canadiennes sont accept&eacute;s.</li> <li>Les factures avec un solde de 5 $ ou moins ne seront pas port&eacute;es &agrave; votre compte bancaire &agrave; moins qu'il ne s'agisse de votre premier ou de votre dernier paiement.</li> <li>Les frais de votre facture mensuelle seront pr&eacute;lev&eacute;s de votre compte bancaire environ 14&nbsp;jours apr&egrave;s la date de facturation. </li> <li>Votre inscription doit avoir &eacute;t&eacute; effectu&eacute;e au moins 48 heures avant la date du pr&eacute;l&egrave;vement.</li> </ul> </div> <h4>Comment vous inscrire ou passer aux paiements pr&eacute;autoris&eacute;s :</h4> <ul> <li>Sur fido.ca : <ul> <li>Acc&eacute;dez &agrave; <a href="/web/page/portal/Fido/Ecare_Standalone"><strong>Mon Compte</strong></a> et cliquez sur <strong>Modifier le mode de paiement</strong> dans la section <strong>Information sur le paiement</strong>.<br />L'inscription doit avoir &eacute;t&eacute; effectu&eacute;e au moins 48 heures avant la date du pr&eacute;l&egrave;vement.</li> </ul> </li> <li>Par courrier ou par t&eacute;l&eacute;copieur : <ul> <li>Faites imprimer le <a href="/cms/fido/pdf/support/fr/pre_auth_form_FR.pdf">formulaire</a> sign&eacute;, une facture r&eacute;cente et un ch&egrave;que avec la mention &laquo; Nul &raquo; et faites-les-nous parvenir par courrier ou t&eacute;l&eacute;copieur au 1-888-290-3436 (Pr&eacute;voyez six semaines avant le premier pr&eacute;l&egrave;vement).</li> <strong>Adresse :</strong><br />Fido Solutions Inc.<br />a/s de l'&Eacute;quipe d'administration de Fido<br />800, rue De La Gaucheti&egrave;re Ouest, bureau 4000<br />Montr&eacute;al (Qu&eacute;bec)<br />H5A 1K3 </ul> </li> </ul> <h4>Qu'est-ce qui arrive si mon paiement est refus&eacute;?</h4> <ul> <li>Si votre paiement est refus&eacute;, nous tenterons le pr&eacute;l&egrave;vement trois autres fois, avec un intervalle de septjours entre chaque tentative.</li> <li>Si le pr&eacute;l&egrave;vement est refus&eacute; &agrave; la derni&egrave;re tentative, des frais de 25$ pour provisions insuffisantes pourraient vous &ecirc;tre factur&eacute;s, selon votre lieu de r&eacute;sidence.</li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Cartes de cr&eacute;dit</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <div class="gray-bg"> <h3>Ce qu'il faut savoir</h3> <ul> <li>Vous recevrez une confirmation de votre transaction par courriel.</li> <li>Pour les paiements faits au moyen de notre syst&egrave;me de r&eacute;ponse vocale interactive, vous recevrez une confirmation de votre transaction par message texte sur votre t&eacute;l&eacute;phone.</li> <li>D&eacute;lai pour l'application du paiement : imm&eacute;diat</li> </ul> </div> <h4>Sur fido.ca :</h4> <ul> <li>Acc&eacute;dez &agrave; <a href="/web/page/portal/Fido/Ecare_Standalone"><strong>Mon Compte</strong></a> et cliquez sur <strong>Effectuer un paiement unique</strong> dans la section <strong>Information sur le paiement</strong>.</li> </ul> <h4>Par notre syst&egrave;me de r&eacute;ponse vocale interactive :</h4> <ul> <li>Composez <strong>*28</strong> sur votre t&eacute;l&eacute;phone Fido ou le <strong>1-888-481-3436</strong>, et appuyez sur <strong>*</strong> pour acc&eacute;der au menu libre-service.</li> </ul> <h4>&Agrave; <a href="/web/Fido.portal?_nfpb=true&amp;_pageLabel=StoreLocator">un magasin</a> ou <a href="/web/Fido.portal?_nfpb=true&amp;_pageLabel=StoreLocator">comptoir Fido</a> qui accepte des paiements</h4> <ul> <li>Vous devez avoir votre num&eacute;ro de compte en main.</li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>L&rsquo;application Mon compte de Fido</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer3" class="collapse"> <div class="faq-answer"><a href="/web/content/applications/app_my_account">L&rsquo;application Mon compte de Fido</a></div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>&Agrave; un magasin ou &agrave; un comptoir Fido qui accepte les paiements</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>Trouvez le <a href="/web/Fido.portal?_nfpb=true&amp;_pageLabel=StoreLocator">magasin Fido</a> le plus proche pour faire votre paiement.</p> <div class="gray-bg"> <h3>Ce qu'il faut savoir</h3> <ul> <li>Modes de paiement accept&eacute;s : <ul> <li>Carte de d&eacute;bit</li> <li>Carte de cr&eacute;dit</li> <li>Comptant</li> <li>Ch&egrave;que</li> </ul> </li> <li>Pour faire un paiement, vous aurez besoin de votre <a href="/web/content/billing/get_account_balance">num&eacute;ro de compte</a>.</li> <li>D&eacute;lai pour l'application du paiement :jusqu'&agrave; un jour ouvrable</li> </ul> </div> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Institutions financi&egrave;res (Transaction bancaire par Internet et par t&eacute;l&eacute;phone, au guichet automatique et au comptoir)</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>Les paiements seront appliqu&eacute;s &agrave; votre compte apr&egrave;s cinq jours ouvrables.</p> <p><strong>Par Internet et par t&eacute;l&eacute;phone :</strong></p> <ol> <li>Ouvrez une session dans Mon Compte, puis s&eacute;lectionnez Payer maintenant &agrave; partir de l&rsquo;onglet Aper&ccedil;u.</li> <li>Ensuite, s&eacute;lectionnez Paiement par services bancaires comme mode de paiement. Une fen&ecirc;tre s&rsquo;affichera.</li> <li>Prenez en note le nom du b&eacute;n&eacute;ficiaire (FIDO SOLUTIONS INC) et le num&eacute;ro de compte affich&eacute;s dans la fen&ecirc;tre. (Vous aurez besoin de ces renseignements &agrave; l&rsquo;&eacute;tape 4.)</li> <li>S&eacute;lectionnez votre institution financi&egrave;re &agrave; partir des options pr&eacute;sent&eacute;es. Une fois votre s&eacute;lection faite, une page distincte s&rsquo;ouvrira &agrave; l&rsquo;adresse du site web de votre institution financi&egrave;re.</li> <li>Acc&eacute;dez &agrave; votre compte de banque en ligne, puis ajoutez Fido comme b&eacute;n&eacute;ficiaire, si ce n&rsquo;est pas d&eacute;j&agrave; fait.</li> </ol> <p><strong>&Agrave; un guichet automatique et &agrave; un comptoir :</strong></p> <p>Cette option est uniquement offerte aux clients qui re&ccedil;oivent une facture mensuelle papier. Votre facture &eacute;lectronique imprim&eacute;e ne sera pas accept&eacute;e puisqu&rsquo;elle n&rsquo;est pas crypt&eacute;e au moyen d&rsquo;un code &agrave; barres de paiement au bas de la page. Vous aurez donc besoin de la facture originale.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Par la poste</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <div class="gray-bg"> <h3>Ce qu'il faut savoir</h3> <ul> <li>Modes de paiement accept&eacute;s: mandats et ch&egrave;ques.</li> <li>Le d&eacute;lai pour l'application du paiement peut atteindre cinqjours ouvrables.</li> <li>Frais pour ch&egrave;que sans provision (ch&egrave;que retourn&eacute;): des frais pour provision insuffisante de 25 $ peuvent s`appliquer. Selon votre lieu de r&eacute;sidence.</li> <li>Le ch&egrave;que doit &ecirc;tre fait &agrave; l'ordre de Fido Solutions Inc. et le num&eacute;ro de compte doit &ecirc;tre inscrit au recto du ch&egrave;que ou du mandat, et le talon pour effectuer le paiement doit &ecirc;tre inclus dans l'enveloppe-r&eacute;ponse.</li> </ul> </div> <h4>Adresses postales :</h4> <table class="table" border="0"> <thead> <tr> <th class="text-center">Qu&eacute;bec et les r&eacute;gions de l'Atlantique </th><th class="text-center">Colombie-Britannique, Alberta et les r&eacute;gions du Centre </th><th class="text-center">Pour toutes les autres r&eacute;gions </th> </tr> </thead> <tbody> <tr> <td class="text-center">Fido Solutions Inc.<br />C.P. 11442<br />Montr&eacute;al (Qu&eacute;bec)<br />H3C 5J2</td> <td class="text-center">Fido Solutions Inc.<br />C.P. 8878 STN Terminal<br />Vancouver (Colombie-Britannique)<br />V6B 0H6</td> <td class="text-center">Fido Solutions Inc.<br />C.P. 9100<br />Don Mills (Ontario)<br />M3C 3P9</td> </tr> </tbody> </table> </div> </div> </div> Options de paiements Paiements préautorisés Carte de crédit 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Pay your bill or change your payment method.

Here you’ll find the different payments methods we accept, instructions regarding registration and how to make payments.

Bill payment options

Pre-authorized payments

Credit card

Things to Know

  • The credit card must be in the account holder’s name.
  • Accepted credit cards (Canadian and international): Visa, MasterCard and American Express.
  • Registration for pre-authorized payment must be completed at least 48 hours prior to the withdrawal date.
  • Bills generated with a balance of $5 or less will not be charged to your credit card unless they are first or final bills.
  • The charge for your monthly bill will be applied to your credit card approximately 14 days after the monthly bill is issued

To enroll or switch to pre-authorized payment:

  • On fido.ca:
    • Log in to My Account and click Change Payment Method under the Payment Information section.
  • On our Interactive Voice Response System:
    • Call 6-1-1 on your Fido phone or 1-888-481-3436 and press * for our self-service menu.

What happens if my payment is declined?

  • If your payment is declined, we will try to withdraw the payment 3 more times, 7 days after each attempt.
  • If payment is declined on the last attempt, a fee for the declined payments may apply, depending on where you reside.

Bank account

Things to Know

  • Only cheques from Canadian financial institutions are accepted.
  • Bills generated with a balance of $5 or less will not be charged to your bank account unless they are first or final bills.
  • The charge for your monthly bill will be applied to your bank account approximately 14 days after the monthly bill is issued.
  • The registration for pre-authorized payment must be completed at least 48 business hours prior to the withdrawal date.

To enroll or switch to pre-authorized payment:

  • On fido.ca:
    • Log in to My Account and click Change Payment Method under the Payment Information section.
      Registration for pre-authorized payment must be completed at least 48 hours prior to withdrawal date.
  • By mail or by fax:
    • Print & send the completed signed form, a recent bill and a void cheque by mail or fax to 1-888-290-3436 (allow 6 weeks for first withdrawal)
      .
      Address:
      Fido Solutions Inc.
      C/O Fido Back Office Team
      800 De La Gauchetière Street West, Suite 4000
      Montréal, Québec
      H5A 1K3

What happens if my payment is declined?

  • If your payment is declined, we will try to withdraw the payment one more time, 7 days after the initial attempt.
  • If payment is declined on the last attempt, you may be charged $25 for insufficient funds, depending on where you reside.

Credit Cards

Things to Know

  • You will receive an email confirmation of the transaction.
  • For payments made on our Interactive Voice Response (IVR) System, you will receive a confirmation text message on your phone.
  • Payment is applied immediately to your account when done on fido.ca or by calling us (IVR).

On fido.ca

  • Log in to My Account and click Make A Payment under the Payment Information section.

On our Interactive Voice Response System

  • Call *28 on your Fido phone or 1-888-481-3436 and press * for our self-service menu.

At a Fido store or kiosk accepting payments

Fido My Account app

Fido store or kiosk accepting payments

Find the nearest Fido store to make your payment.

Things to Know

  • Payment methods accepted:
    • Debit card
    • Credit card
    • Cash
    • Cheque
  • To make a payment you will need your account number.
  • Payment posting delay: up to one business day

Financial Institutions (Internet and telephone banking, ATM and teller)

Payment will be applied to your account after 5 business days.

For Internet and telephone banking:

  1. Log into My Account and select Pay Now from the Overview tab.
  2. Next, select Pay through your bank as your method of payment. A pop-up window will appear.
  3. Note the Payee Name (FIDO SOLUTIONS INC) and account number displayed in the window. (You’ll need this info for step 4.)
  4. Select your financial institution from the options provided. Once selected, a separate page will open to your bank’s website.
  5. Sign in to your bank and add Fido as a payee, if setting this up for the first time.

For ATM and teller payments:

Available only to customers who receive a monthly paper bill. Your printed online bill will not be accepted as it is not encoded with a payment bar at the bottom. Therefore, you will need the original bill.

Through the mail

Things to Know

  • Payment methods accepted are money order and cheque.
  • The payment will be applied to your account approximately 5 business days after the payment is received.
  • Charge for insufficient funds (returned cheque): a fee for the declined payments may apply, depending on where you reside.
  • Payable to: Fido Solutions Inc. The account number must be indicated on the front of the cheque or money order and the payment stub must be included in the envelope.

Mailing addresses:

Québec and Atlantic regions British Columbia, Alberta and Midwest regions For all other regions
Fido Solutions
P.O. Box 11442
Montréal, QC
H3C 5J2
Fido Solutions
P.O. Box 8878 STN Terminal
Vancouver, BC
V6B 0H6
Fido Solutions
P.O. Box 9100
Don Mills, ON
M3C 3P9
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