You have a question? We surely have the answer.
Dial 6-1-1 from your Fido phone, free of charge, to speak to a real person at customer service.
Don't have your Fido? Dial 1-888-481-FIDO (3436) from any phone to reach us!
Travelling outside Canada? Simply dial +1-514-933-3436 (from the U.S.) or +1-514-925-4590 (from abroad) free of charge, from your Fido phone.
We are available on weekdays from 8:00 a.m. to 9:00 p.m., and weekends from 9:00 a.m. to 5:00 p.m.
Remember our easy self-serve menu is also available to you 24/7. Just press 1 to access the menu when you call.
Fido answers also in Mandarin and Cantonese! Call toll free 1-866-888-FIDO (3436), weekdays from 9:00 a.m. to 10:00 p.m. (Eastern Time).
Chat with a real person! As a customer subscribed to a monthly plan, you can access the Fido Live Chat service by simply logging into My Account. Available weekdays from 8 a.m. to 12 a.m. (Eastern Time).
Come see us in person! Find a location near you!
Send us an email and we will reply within 24 hours! Please fill out the form below.
Important - The following transactions can only be handled by phone:
- Change of account ownership
- Technical support
- Account deactivation
- Dispute of charges
- Telephone number change
- Payment arrangements or payment confirmation
- Migration from a monthly plan to Fido Prepaid Service or vice versa
Interested in being
a Fido Customer?
It's easy as 1, 2, 3, 4! Select your phone, plan, options and accessories. Ready?
On line | In Store or
Contact our Sales team today! Call toll free 1-888-945-FIDO (3436) available weekdays from 9:00 a.m. to 9:00 p.m and weekends from 9:00 a.m. to 6:00 p.m. (Eastern Time).
Cantonese or Mandarin: Call toll free 1-866-888-FIDO (3436) available weekdays from 9:00 a.m. to 10:00 p.m. (Eastern Time)
Have a Complaint?
We are here to listen... follow these steps and we'll do everything we can to resolve the situation.
Check out our Support section.
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