The after-sales manufacturer’s warranty
The after-sales manufacturer’s warranty covers problems or malfunctions due to a manufacturer’s defect for any Fido phone from 16 days up to 365 days from the date of purchase.
If your phone is defective during the manufacturer’s warranty period and the defect is covered, simply bring your phone to any participating Fido store (with your original proof of purchase) and we will send it for repair. If you need a phone during the repair period, we offer a loaner program.
If your warranty period is over or the defect is not covered by the manufacturer’s warranty, you can opt for one of the following options:
Buying a new phone
Repairing your phone
- You can send your phone for repair. A quote will be provided and you can decide if you want to go ahead with the repair. Find out more about the Fido Repair Program.
Device Protection Services
Fido Home Phone
- The Fido Home Phone device is not eligible for the Fido Repair and Loaner program.
- For help with a defective device (16-365 days from the date of purchase), please contact us.