eSIM on Device Setup for iPhone

What do I need to complete the eSIM on device setup for my iPhone?

  • A iPhone XS, iPhone XS Max, or iPhone XR with iOS 12.1 or later
  • The eSIM card you were provided when Fido activated your line
  • An active cellular data or Wi-Fi connection
    Note: If you have an eSIM only iPhone 14 or iPhone 14 Pro model, during set up you can choose to activate your eSIM without a WiFi connection.

How do I complete the eSIM on device setup for my iPhone?

  1. Go to Settings > Cellular
  2. Tap Add Cellular Plan
  3. Use your iPhone to scan the QR code on the eSIM card

What do I do if my eSIM card is not scanning or unrecognized?

Although a prompt exists for you to enter details manually, you cannot manually enter the eSIM configuration. If you are having trouble scanning your eSIM card, please try the following:

  • Ensure you have an active data connection on your iPhone; if the eSIM is the only line being activated, please connect to a Wi-Fi network with an active Internet connection in order to complete activation.
  • Ensure that nothing is blocking or covering the camera lens, and that the full QR code is in the viewfinder of the camera.
  • If you still can’t scan the eSIM, visit a Fido store for help.

For more information on how to use eSIM with an iPhone, please visit https://support.apple.com/en-ca/HT209044.