About the FidoTRADE Program

Trading in a device with FidoTRADE is easy. Learn how below.

You can trade in your device in 2 ways:

• While buying your phone online.
• By visiting a Fido store.

We check for three things to determine your device’s trade-in value:

1. When turning on the device, it must stay on for at least 30 seconds.
2. While some small scratches are acceptable, the screen must display all information clearly. It shouldn’t have any of the following:
   • Cracks, breaks or chips
   • Burn-in (faint images of another screen in the background)
   • Discolouration (screen colour is a different hue)
   • Missing pixels (black spots in some areas of the display)
   • White spots in some areas of the display
   • Bleeding (a black spot on the edge of the display)
   • Screen flickering
   • Shadow or ghost effects (some areas of the display are lighter or darker than the rest)
   • Separating screen (the physical screen is lifting off of the device)
3. All account information on the device (for example, Find my iPhone, iCloud, Google Account, etc.) must be removed. 

You can get a quote for the device you're trading in when purchasing a new phone.

Your quote is calculated based on the following criteria:

• Your phone turns on.
• You’ve removed all account information on your device.
• The touchscreen works and isn't cracked.

Devices that don't meet all of the criteria may be eligible for lower trade-in values. If your device is not eligible for a credit, we’ll recycle it for free. We work with a third-party vendor to determine the value of all devices.

You will receive a bill credit. The bill credit will take 2-3 billing cycles to process.

This will depend on the make and model of your phone. We recommend bringing it into a participating Fido store so a representative can confirm the amount, if any.

We recommend you answer the questions in the Device Questionnaire to confirm if your device has a trade-in value.

No, all trade-ins are final and are shipped back to our vendor's central facility on a regular basis. It's important to back up or download all of your important messages, photos, music and other content before you trade in your device.

Contact us so our customer service representatives can help you. Be sure to have your corresponding receipt information available.

No. We only accept one trade-in device for each new activation or upgrade on a personal plan.

We recommend that you back up your data and then remove all account information on your device before you send it to us. For your security, follow the manufacturer’s steps on how to back up and delete all personal data on your device.

We’ll also wipe the device when we receive it; however, we are not responsible for any loss or recovery of personal data.

No, you only need to bring the device itself to get the trade-in credit. Any other items, such as chargers and accessories, can be brought in and we will recycle them for you.

Yes, we recommend you keep all memory cards before you trade in a device.