Rule out other issues

Not all websites, games or apps are created equal. Try a few different selections to make sure it’s not your file source that’s stalled. Restarting your device also might just solve the issue. 

Try connecting your device to each of your two Wi-Fi networks

  • Your Fido modem generates two Wi-Fi networks (or bands): 2.4GHz and 5GHz. By default both networks will share the same name but the 5GHz network will have 5G added to the end.
  • When you check for available Wi-Fi networks on your laptop, tablet, or smartphone, try connecting to the 5GHz network if it appears (may not be supported by older devices). Run your video, app, or download, then switch to the 2.4GHz network and do it again to compare performance.
  • 2.4GHz offers greater range but slower speeds ideal for browsing
  • 5GHz offers faster speeds great for HD video streaming, but at closer range to the modem. This band is less commonly used by electronic devices so it also offers the advantage of less signal interference.

Unplug your Fido modem

Do the same for any optional additional network gear you might have (extra Wi-Fi routers or switches) for 10 seconds, then plug them back in. It may take a few minutes to settle back but this might do the trick.

Try relocating your device or your modem

This might give better Wi-Fi signal broadcasting. Giving six inches of “breathing room” around the modem, or slightly elevating it, may help.


Also, try to keep modem visible and away from other electronics for the best signal. There can be signal interference from other electronics, appliances and wireless devices in your home or even from your neighbours if you’re in close proximity.

Consider upgrading your device

No matter how fast your modem, internet service or Wi-Fi connectivity can be impacted by the device you’re using. So if streaming is awesome on the tablet but slow for your old laptop, it could be time to consider a newer device.

Finally, keep in mind…

Wi-Fi performance can depend on many factors, including the building materials and layout of your home, the capabilities of the device or congestion from other electronics, and so on.