This feature allows a person who calls you to record a message when you’re unavailable to answer.
Things to Know
- Ring time before Voice Messaging answers is between 20 and 25 seconds (4 to 5 rings). This can’t be changed.
How to use Voice Messaging for Fido Home Phone
Voicemail for Fido Home Phone
First time set-up
On your phone, press and hold the "1" key for a few seconds.
The first time you access your Voice Messaging service you'll be prompted to create:
- Your own personal access code
- A personal greeting and a recording of your name.
Listening to your voice messages
- On your phone, press and hold the “1” key for a few seconds.
- You'll then be prompted to enter your access code.
- Follow the instructions.
Listening to your voice messages from a different phone
- Call your Fido number and press # during the greeting.
- Then enter your access code, followed by the # key.
- Follow the instructions.
Shortcuts you can use to manage your messages during or after message playback
Shortcuts during playback:
- 1 = Go back eight seconds
2 = Pause/Continue
3 = Go forward eight seconds
11 = Return to the beginning of the message
33 = Go to the end of the message
77 = Quick erase
Shortcuts after playback:
- 5 = Caller's number / Time and date of call
7 = Erase message
9 = Save message
Storage rules for Voice Messaging for Fido Home Phone
| Storage rules | |
| Number of messages | Up to 35 |
| Length of message | 5 minutes each |
| New messages | 10 days from the day you received the message (After this period, it will automatically be deleted) |
| Saved messages | 10 days from the day you first saved the message (After this period, it can’t be saved again) |
Skipping the greeting when leaving a message for another Fido number
Simply press "*" when you hear the person’s greeting, then record your message after the beep.
Leaving a message for Fido customers without calling them
- Access your voicemail.
- Enter your access code, then press #.
- Select option 2 to send.
- Enter the 10-digit phone number of the Fido customer you’re calling, then press #.
- At the tone, record your message, then press #.
- Choose to send your message immediately, or select a specific day and time.
Resetting or changing your Voice Messaging access code
On fido.ca
Reset your Voice Messaging access code by logging into My Account
Using our Self-serve menu
Alternatively, you can use our self-serve menu by dialling6-1-1 from your Fido Home Phone or by dialling 1-888-481-3436 from any other phone:
- Press "1" to use the self-serve menu.
- Press "3" to access the services menu.
- Press "2" to change your Voice Messaging access code.
- Follow the instructions to create a new Voice Messaging access code.
Using your Voicemail for Fido Home Phone while travelling
| Location | Retrieving your messages | Message deposited in your voicemail |
| While on the Fido network in your Local Calling Area | No charge | No charge |
| While on the Fido network outside your Local Calling Area | No charge | No charge |
| While in the USA | Retrieve messages when calling from a U.S. number – long distance charges apply | No charge |
| While in an international destination | Retrieve messages when calling from an international number – long distance charges apply | No charge |