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How to claim your refund based on your final credit balance

If the credit balance on your final bill is less than $10 or more than $500, contact us to request a refund.

Refunds will not be automatically issued in the following circumstances: 

  • If your account was activated in error. 
  • Your account was cancelled within the trial period. 
  • The account holder is deceased. 
  • You’re moving out of the country. 

You’ll need to contact us to request the refund.

How you’ll get your refund based on your payment method

If you paid using Automatic Payment with a credit card, we’ll refund your credit balance to the credit card you used for automatic payments. 

If you paid using another method of payment, we’ll refund your credit balance by cheque. 

When you’ll get your refund

Automated credit card refunds are processed within 5 business days of you receiving your final bill. 

Refund cheques are mailed to the billing address on your account within 3 to 4 weeks. 

Where your refund cheque will be sent

Your cheque will be sent to the billing address on your account. Make sure your billing address is up to date by logging in to your My Account. 

  • If you need to change your billing address, make sure you change it within 2 days after the date of your final bill. 
  • If you change your address 2 or more days after the date of your final bill, contact us as soon as possible.

Transferring your credit balance

If you have another active Fido account, you can request to transfer this credit balance by contacting us

You can only transfer your credit balance if you’re the account holder to both accounts.