How to get a refund on your credit balance after receiving your final bill

If the credit balance on your final bill is less than $10 or more than $500, contact us to request a refund.

Refunds will not be automatically issued in the following circumstances: 

• If your account was activated in error. 
• Your account was cancelled within the trial period. 
• The account holder is deceased. 
• You’re moving out of the country. 

You’ll need to contact us to request the refund.

If you paid using Automatic Payment with a credit card, we’ll refund your credit balance to the credit card you used for automatic payments. 

If you paid using another method of payment, we’ll refund your credit balance by cheque. 

Automated credit card refunds are processed within 5 business days of you receiving your final bill. 

Refund cheques are mailed to the billing address on your account within 3 to 4 weeks. 

Your cheque will be sent to the billing address on your account. Make sure your billing address is up to date by logging in to your My Account. 

• If you need to change your billing address, make sure you change it within 2 days after the date of your final bill. 
• If you change your address 2 or more days after the date of your final bill, contact us as soon as possible.

If you have another active Fido account, you can request to transfer this credit balance by contacting us. 

You can only transfer your credit balance if you’re the account holder to both accounts.