How to change your options

Fido offers different Add-ons to cover all your voice, messaging and entertainment needs. You can subscribe to an Add-on directly on fido.ca or add, modify or remove it directly from your phone by using our Interactive Voice Response (IVR) phone system, by using the Fido Mobile Internet Portal or by speaking with a Fido representative.

Things to Know

  • When adding or removing an add-on, the new monthly charge or credit (if applicable) will be prorated. The amount and usage will appear on your next invoice.
  • When adding an add-on with a bucket of units*, no usage details will appear in the usage details available on My Account or the IVR until the beginning of your next billing cycle.

*The term “unit” is used to refer to a type of usage, i.e. airtime minutes, text messages, etc.
Changes to your account (e.g., monthly airtime plan, options or identifiers) may not take effect until after your next billing date.

How to proceed

  • Open the My Account app on your Fido phone.
  • Under My Services, select Manage My services.

Things to Know

  • It can take up to 24 hours before the subscription request takes effect.
  • Once your subscription takes effect, you will receive a text message confirming that the transaction was completed. You may begin to use the add-on immediately.

How to proceed

Dial 6-1-1, free of charge, from your Fido phone 1-888-481-3436 from any other phone.

For any other request (subscribe, modify or remove an add-on)

Dial 6-1-1, free of charge, from your Fido phone or 1-888-481-3436 from any other phone, or log into My Account on Fido.ca and open a chat session with one of our representatives.