fido/terms/use-of-website-policy on false false [Cookie] = [dtCookie=FAC51591872ECA3AB4BAB5CCF9152930] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [-782788341] [True-Client-IP] = [54.163.19.57] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;-469373354;95231102;2;-469373354;95231102;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.163.19.57, 184.51.35.242] [X-dynaTrace-Application] = [Fido.ca] [X-Forwarded-For] = [54.163.19.57, 184.51.35.242] terms/use-of-website-policy MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions support getcurious_faq Store Locator storelocator easyloginriverpage fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on FAC51591872ECA3AB4BAB5CCF9152930

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Use of Web Site Policy



1. Acceptance

Welcome to the Fido site. By using the www.fido.ca Web site (the "Fido Web site"), you hereby agree to be bound by and to comply with this acceptable use policy ("UWP").

Fido Solutions, operated by Rogers Communications Canada Inc. ("Fido") provides its services (the "Services") to you subject to this UWP, whether or not you have registered for the Services. If you do not agree with this UWP, please do not use the Fido Web site. Fido may, at its sole discretion, modify the UWP at any time, and any modifications made will be effective immediately upon posting of the modified UWP on the Fido Web site.

2. Fido.ca Privacy Policy

Introduction. Fido, now part of the Rogers Group of Companies, has created this Privacy Policy for its Web site, Fido.ca, to demonstrate its firm commitment to privacy. The following discloses our information gathering and dissemination practices for Fido.ca. Fido uses your IP address to administer its Web site. Your IP address is also used to gather broad, aggregated demographic information. When you submit a transaction we may store your IP address for validation and to protect against fraud. Our site's registration process requires that customers provide their Fido number and password. To post a message on the Fido Web site using an e-form, an e-mail address is also required. This site contains links to third party sites. The Fido Web site is not responsible for the privacy practices or content of such Web sites. The Fido Web site, co-branded sites, and content partner sites may have privacy policies independent of the Fido Web site. This Privacy Policy extends only to data collected on pages hosted on Fido Web site servers. The Fido Web site may share aggregate information with trading partners, co-branded sites, and advertisers. However, this aggregated information does not contain personally identifiable information. For our online surveys and contests, we may ask for such information as contact information (including an e-mail address), financial information (such as investment portfolio holdings), and demographic information (such as postal code, age or income level). We may use contact data from our surveys or contests to send customers information about our company and promotional material from some of our partners, sponsors or advertisers. Contact information may also be used to contact customers when necessary and may be shared with other affiliated companies within the Rogers Group of Companies. Only the Rogers Group of Companies has access to your personal information. Users may opt-out of receiving future e-mail communications by calling Fido Customer Service. Please see the choice/opt-out section below. Demographic and profile data can be used to tailor your experience on the Fido Web site and display the content according to your preferences. This information is shared with advertisers on an aggregate basis only.

Security. This site has reasonable security measures in place to protect against loss, misuse and interception by third parties. Fido assumes no liability for interception, alteration or misuse of information transmitted over the Internet.

Children's guidelines. This site is not marketed to or directed toward children. Nevertheless, it is possible for children to publicly post or distribute personally identifiable contact information without prior parental consent.

Choice/Opt-out. During the registration process where we request information about you, our site provides the opportunity to receive e-mail or other forms of communications from the Rogers Group of Companies. To opt out from any communication sent from Fido or the Rogers Group of Companies, simply call Fido Customer Service at 1 888 481-3436.


How Fido advertises on its website
Fido adheres to the Digital Advertising Alliance of Canada's (DAAC) Self-Regulatory Principles for Online Behavioural Advertising. The ads appearing on many of the Fido websites are delivered to you using online advertising networks, and Adobe Media Optimizer technology. Information about your visits to this website, such as the number of times you have viewed an ad or visited certain pages of Fido websites (but not your name, address, email or other personal information) is used to serve ads to you. The ad network providers use cookies, web beacons, or similar technologies on your computer to help present, better target, and measure the effectiveness of the advertisements served to you on Fido websites or through affiliate advertising network providers. Web beacons utilize JavaScript code and write information to cookies, which are small files on your computer. If you do not want a cookie to be written, simply change the setting in your browser. For more information and how to ‘opt-out' from ad network providers' cookies, visit the Your Ad Choices website.

How to contact us: If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this Web site, you can contact:

Chief Privacy Officer,
Fido Solutions
800 De La Gauchetière Street West
Suite 4000
Montréal, Quebec
H5A 1K3
or send an e-mail message to my.privacy@fidomobile.ca.

3. Member Account, Password and Security

You will choose a password and receive an account designation upon completing the registration process for the site. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to immediately notify Fido of any unauthorized use of your password or account or any other breach of security.

4. Member Conduct

All information, data, text, software, music, ringtones, sounds, photographs, graphics, video, messages or other materials originating from third party content providers ("Content") contained in the Fido Web site or accessed through the Services, is the sole responsibility of the person from which such Content originated. You acknowledge that Fido and its Content providers do not provide or exercise control over the Content that may be accessed through the Services or contained in the Fido Web site and, as such, do not guarantee the accuracy, timeliness, completeness, integrity or quality of the Content, the Services or the Fido Web site. By using the Fido Web site and the Services, you may be exposed to Content that contains errors or omissions, or that is inaccurate, incomplete, inappropriate, offensive, indecent or otherwise objectionable. Fido, and the Content providers that are not the originators of the Content, will not, under any circumstance, be held responsible or liable in any way for, without limitation, any errors or omissions, or any loss or damage of any kind incurred as a result of your use of such Content, the Services or the Fido Web site. This means that you hereby agree to evaluate and bear all risks and responsibilities related to accessing, viewing, receiving, downloading, transmitting or otherwise using the Content, the Services and the Fido Web site. It is recommended that the Services not be used for transmitting confidential information. Any such use shall be at your sole risk, and Fido and its affiliates and related companies shall be relieved of all liability in connection therewith.

While visiting the Fido Web site, you may not do the following: (1) post, download, upload, publish, reproduce, transmit or otherwise distribute Content, information or other material that (i) represents or encourages conduct that would constitute a criminal offence or give rise to civil liability or (ii) is protected by copyright or other intellectual property right, or derivative works with respect thereto, without obtaining permission from the copyright owner or rightholder, except that you may download one copy of the materials on any single computer, or receive one copy through your wireless device, for your personal, non-commercial use only, provided you keep intact all copyright and proprietary notices; (2) otherwise use the Fido Web site in a manner which is contrary to law, including, without limitation, posting or transmitting any content, information or software that contains a virus, Trojan horse, worm or other harmful or disruptive component. You shall not upload to, distribute to, or otherwise disseminate through the Fido Web site any content, material or information of any kind that is unsolicited or is libellous, defamatory, obscene, pornographic, abusive, or otherwise violates any law or infringes or violates any rights of any other person or entity, or contains a solicitation of funds, advertising, or a solicitation for goods or services. Fido reserves the right to prohibit mass distribution of textual or e-mail messages if such messages are unsolicited or if the recipients are dissatisfied with them. You acknowledge that Fido and its designees shall have the right, in their sole discretion, to refuse or move any Content that is available via the Services or the Fido Web site. Without limiting the generality of the foregoing, Fido and its designees shall have the right to remove any Content that violates this UWP or is otherwise objectionable.

5. Indemnity

You agree to indemnify and hold Fido, and its shareholders, affiliates, directors, officers, agents, co-branders or other partners and employees, as well as the directors, officers, agents, co-branders or other partners and employees of its shareholders, subsidiaries and affiliates, harmless from all damages, costs, liabilities, and claims or demands, including reasonable lawyers' fees due to or arising out of your use of the Services or the Fido Web site, your connection to the Services, your violation of the UWP, or your violation of any rights of another person, or due to or arising from such activities carried out by a person using your computer facilities, your Fido account or your password.

6. Modifications to Services

Fido reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Fido Web site and the Services (or any part thereof), with or without notice. Moreover, some articles and promotions may differ slightly from the illustrations or terms appearing on the Fido Web site. You agree that Fido shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Fido Web site, the Services or any part thereof.

7. Termination

By using the Services and the Fido Web site, you do not acquire any rights to the Services or to the Fido Web site other than a limited license to use it as provided herein, which can be terminated in accordance with this section. You agree that Fido, in its sole discretion, may terminate your password, account (or any part thereof) or use of the Services. Fido may also, in its sole discretion and at any time, discontinue providing the Services, or any part thereof, with or without notice. You agree that any termination of your access to the Services under any provision of this UWP may be effected without prior notice, and acknowledge and agree that Fido may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Services. Furthermore, you agree that Fido shall not be liable to you or any third party for any termination of your access to the Services.

8. Third Party Links

The Services may provide, or Content providers may provide, links to other World Wide Web sites or resources. Because Fido has no control over such sites and resources, you acknowledge and agree that Fido is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that Fido shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

9. Proprietary Rights

You acknowledge and agree that the Services contain Content that is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws, whether or not applied for. Except as expressly authorized by Fido or Content providers, you agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the Content, the Services or the Fido Web site, in whole or in part.

10. Grant of License

Fido grants you a personal, non-transferable and non-exclusive right and license for the sole purpose of using the Services; provided that you do not (and do not allow any third party to) copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, grant a security interest in or otherwise transfer any right in the Services. You agree not to access the Services by any means other than through the interface that is provided by Fido for use in accessing the Content.

11. Disclaimer of Warranties

You expressly understand and agree that:

  1. Your use of the Services and of the Fido Web site is at your sole risk. The Content, the Services and the Fido Web site are provided "as is" without any warranty of any kind, whether express or implied, including, but not limited to, the implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement;
  2. Fido makes no representation or warranty that: (i) the Content, the Services or the Fido Web site will meet your requirements; (ii) the Content, the Services or the Fido Web site will be uninterrupted, timely, secure, or error-free; (iii) the results that may be obtained from the use of the Content, the Services or the Fido Web site will be accurate or reliable; (iv) the quality of any products, services, information, or other material obtained by you through the Content, the Services or the Fido Web site will meet your expectations; and (v) any errors in the Content, the Services or the Fido Web site will be corrected.
  3. Any Content downloaded or otherwise obtained through the use of the Services or the Fido Web site is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such Content; and,
  4. No advice or information, whether oral or written, obtained by you from Fido, the Fido Web site or through or from the Services shall create any warranty not expressly stated in the UWP.

12. Limitation of Liability

You expressly understand and agree that Fido, its employees, directors and officers and affiliates shall not be liable for any damages, including but not limited to, damages for loss of revenues, profits, goodwill, use, data, failure to realize expected savings, or other intangible losses (even if Fido has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Fido Web site, the Services or the Content; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Services or the Fido Web site; (iii) invalid destinations, transmission errors, or unauthorized access to, alteration or loss of your transmissions or data or registration data; (iv) statements or conduct of any third party on the Services or the Fido Web site; (v) your failure to receive any third party services or products requested through the Services or the Fido Web site; or, (vi) any other matter relating to the Services or the Fido Web site. Notwithstanding the foregoing, IN NO EVENT WILL FIDO BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THE CONTENT, THE SERVICES OR THE FIDO WEB SITE.

13. Trademark Information

Fido is a registered trademark of Fido Solutions, operated by Rogers Communications Canada Inc., and other Fido logos and product and service names, whether registered or not, are proprietary to Fido (collectively referred to as the "Fido Marks"). Without Fido's prior written permission, you agree to not display or use in any manner, the Fido Marks, or other product and company names mentioned herein as they may be trademarks or registered trademarks of their respective owners.

14. General Information

This UWP constitutes the entire agreement between you and Fido and governs your use of the Services, superseding any prior agreements between you and Fido. This UWP and the relationship between you and Fido shall be governed by the laws of the province of Quebec, and the laws of Canada applicable therein. The failure of Fido to exercise or enforce any right or provision of this UWP shall not constitute a waiver of such right or provision. If any provision of this UWP is found by a court of competent jurisdiction to be inapplicable or invalid, the other provisions of this UWP shall remain in full force and effect. The section titles in this UWP are for convenience only and have no legal or contractual effect.

15. Storage of IP address

When you submit a transaction we will store your IP address for validation and to protect against fraud.

fido/terms/use-of-website-policy on false false [Cookie] = [dtCookie=FAC51591872ECA3AB4BAB5CCF9152930] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [-782788341] [True-Client-IP] = [54.163.19.57] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;-469373354;95231102;2;-469373354;95231102;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.163.19.57, 184.51.35.242] [X-dynaTrace-Application] = [Fido.ca] [X-Forwarded-For] = [54.163.19.57, 184.51.35.242] terms/use-of-website-policy on ON 31A81A6A0390100356588798D4D11426 7D4E71E326F22DF33DA0CE6268362536 en en 31A81A6A0390100356588798D4D11426 /web/page/portal/Fido/activation_land /web/content/aboutus /web/content/careers Privacy & Terms /web/content/terms/privacy_policy /consumer/terms/use-of-website-policy#adchoices https://forums.fido.ca/t5/community/categorypage/category-id/EnglishCommunity /web/content/accessibility/relay_services http://www.crtc.gc.ca/eng/info_sht/t15.htm /web/content/sitemap Unsubscribe https://www.fido.ca/consumer/unsubscribe?setLanguage=en <div class="social-media"> <div class="contact-us"> <div class="contact-us-links" id="contact-us-link"> <a href="/web/page/portal/Fido/GCT_ContactUs" atm="footer:Store Locator"> <i class="rui-icon-call"></i> <span class="contact-us-label">Contact Us</span> </a> </div> <div class="contact-us-links" id="find-a-store"> <a href="/web/page/portal/Fido/StoreLocator" atm="footer:Contact Us"> <i class="rui-icon-locator"></i> <span class="contact-us-label">Store Locator</span> </a> </div> </div> <div id="feedback-mobile-holder"></div> <span>Follow:</span> <ul> <li><a href="https://www.facebook.com/fidomobile" aria-label="Follow us on Facebook" class="facebook" target="_blank"><i aria-hidden="true" class="rui-icon-facebook"></i></a></li> <li><a href="https://twitter.com/Fidomobile" aria-label="Follow us on Twitter" class="twitter"><i aria-hidden="true" class="rui-icon-twitter"></i></a></li> <li><a href="https://plus.google.com/+fido/posts" aria-label="Follow us on Google Plus" class="google"><i aria-hidden="true" class="rui-icon-gplus"></i></a></li> <li><a href="https://www.youtube.com/user/fidomobile" aria-label="Follow us on YouTube" class="youtube"><i aria-hidden="true" class="rui-icon-youtube"></i></a></li> <li><a href="https://instagram.com/fidomobile" aria-label="Follow us on Instagram" class="instagram"><i aria-hidden="true" class="rui-icon-instagram"></i></a></li> </ul> </div> <div class="social-media"> <div class="contact-us"> <div class="contact-us-links" id="contact-us-link"> <a href="/web/page/portal/Fido/GCT_ContactUs" atm="footer:Contactez-nous"> <i class="rui-icon-call"></i> <span class="contact-us-label">Contactez-nous</span> </a> </div> <div class="contact-us-links" id="find-a-store"> <a href="/web/page/portal/Fido/StoreLocator" atm="footer:Points de vente"> <i class="rui-icon-locator"></i> <span class="contact-us-label">Points de vente</span> </a> </div> </div> <div id="feedback-mobile-holder"></div> <span>Suivre:</span> <ul> <li><a href="https://www.facebook.com/fidomobile" aria-label="Suivez-nous sur Facebook" class="facebook" target="_blank"><i aria-hidden="true" class="rui-icon-facebook"></i></a></li> <li><a href="https://twitter.com/Fidomobile" aria-label="Suivez-nous sur Twitter" class="twitter"><i aria-hidden="true" class="rui-icon-twitter"></i></a></li> <li><a href="https://plus.google.com/+fido/posts" aria-label="Suivez-nous sur Google Plus" class="google"><i aria-hidden="true" class="rui-icon-gplus"></i></a></li> <li><a href="https://www.youtube.com/user/fidomobile" aria-label="Suivez-nous sur YouTube" class="youtube"><i aria-hidden="true" class="rui-icon-youtube"></i></a></li> <li><a href="https://instagram.com/fidomobile" aria-label="Suivez-nous sur Instagram" class="instagram"><i aria-hidden="true" class="rui-icon-instagram"></i></a></li> </ul> </div> &copy; 1996 - 2018 Fido Solutions &copy; 1996 - 2018 Fido Solutions /cms/fido/css/img/preloader.gif en fr ab bc mb nb nl ns on pe qc sk