fido/content on false false [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/upgrade-your-phone] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.236.212.116] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;19;1501315683;358601330;7;-1151093806;532;499f;2h01;3h597c4263;4h155fd272] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.236.212.116, 184.25.96.5] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=19=sn=E6DF50BB2EE2C21CDE7F1E777FE7A771=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [1247356286] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [341c6452-6145c03f-5204ed36] [X-Forwarded-For] = [3.236.212.116, 184.25.96.5] [X-dynaTrace-RequestState] = [agentId=0x597c4263&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content upgrade-your-phone /nac/#/choose-phone /phones /plans promotions /pages/#/internet mobile/add-ons mobile/travel Network coverage mobile/prepaid-cell-phone-plans tablets /web/page/portal/Fido/Accessories /home-phone /lte-hotspots https://rogersbank.com/en/fido_mastercard_details? MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions easyloginriverpage support getcurious_faq Store Locator storelocator fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on =3=srv=19=sn=E6DF50BB2EE2C21CDE7F1E777FE7A771=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1

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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/upgrade-your-phone] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.236.212.116] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;19;1501315683;358601330;7;-1151093806;532;499f;2h01;3h597c4263;4h155fd272] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.236.212.116, 184.25.96.5] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=19=sn=E6DF50BB2EE2C21CDE7F1E777FE7A771=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [1247356286] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [341c6452-6145c03f-5204ed36] [X-Forwarded-For] = [3.236.212.116, 184.25.96.5] [X-dynaTrace-RequestState] = [agentId=0x597c4263&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content upgrade-your-phone on =3=srv=19=sn=E6DF50BB2EE2C21CDE7F1E777FE7A771=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1 /default/main/internet/fido/WORKAREA/common en_US j6ho4rlc 2017-08-24 18:32:55 true site/support j6ho4rlc templatedata/site/support/data/billing-account/upgrade-your-phone 1550266678 2019-02-15 16:39:23 /default/main/internet/fido/STAGING /default/main/internet/fido upgrade-your-phone 1550266704709 2019-02-15 16:39:23 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/billing-account/upgrade-your-phone templatedata/site/support/data/billing-account/upgrade-your-phone 1 true upgrade-your-phone ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Billing & Account Management prepaid, regular how_tos Wireless monthly 41 How to upgrade a phone | Fido Support Fido offers you many options when upgrading your phone How to upgrade your phone <p><a name="Monthly"></a></p> <ul> <li><a href="#Monthly">Customers with monthly service</a></li> <li><a href="#Prepaid">Customers with prepaid service</a></li> </ul> <div class="support-divider-primary">&nbsp;</div> <div> <h2>Customers with monthly service</h2> <p>Fido offers you a variety of options when upgrading your phone:</p> <ul> <li>Sign up for a new term or renew your current term to take advantage of the lowest prices on phones, based on your current price plan category.</li> <li>Upgrade to a new phone at the no term price without signing up for a new term.</li> </ul> <p>Keep in mind: A one-time Hardware Upgrade Administration Fee applies to all phone upgrades, with or without a new Fido term.</p> <div class="faq-container"> <div class="faq-question"> <h3>Upgrade with a 2-year term</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Fido allows you to upgrade your phone at any time during your term. All you need to do is pay off your 2-year term balance and renew your term to take advantage of savings on phones.</p> <p>To check your next upgrade date:</p> <ul> <li>Log in to <a href="https://www.fido.ca/pages/#/my-account/overview" target="_blank">My Account</a>.</li> <li>Go to <strong>Services</strong>, towards the top of the page, then select <strong>Mobile</strong>.</li> <li>Scroll down to the <strong>My Device</strong> section. Your <strong>Next Upgrade</strong> date will be listed.</li> </ul> </div> </div> </div> <a name="Prepaid"></a> <div class="faq-container"> <div class="faq-question"> <h3>To upgrade your phone</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Upgrade by <a href="http://fido.ca/contactus" target="_blank">contacting us</a> in whichever way works best for you.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>To reserve a phone</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>You can reserve a phone using the <a href="http://www.fido.ca/web/content/catalogue/reserve" target="_blank">Fido Reservation System</a>.</p> </div> </div> </div> </div> <div class="support-divider-primary">&nbsp;</div> <div> <h2>Customers with prepaid service</h2> <h3>Phone upgrade</h3> <h3>To upgrade your phone</h3> <ul> <li>Call Customer Service at *6-1-1, free of charge from a Fido phone, or 1 888 482-FIDO (3436) from any other phone.</li> <li>Visit the nearest <a href="http://www.fido.ca/web/Fido.portal?_nfpb=true&amp;_pageLabel=StoreLocator" target="_blank">Fido store</a>.</li> </ul> </div> <p>&nbsp;</p> <div class="support-divider-primary">&nbsp;</div> <p><a href="http://www.fido.ca/web/content/terms" target="_blank">See Terms &amp; Conditions</a></p> <div class="faq-container support-seefulldetails"> <div class="faq-question"> <h3>See full details</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p><span>Applies to all Plans:</span> Additional airtime, long distance, roaming, data, add-ons, provincial 9-1-1 fees (if applicable) and taxes are extra and billed monthly.</p> <p><span><span>Device Savings Recovery Fee</span> (applicable to Term Services only). </span></p> <p>A Device Savings Recovery Fee (DSRF) applies if you were given an economic inducement when you agreed to your new term, and if, for any reason, your service or your new term is terminated prior to the end of the term of your Agreement (Fido Agreement Term). The DSRF is equal to the economic inducement multiplied by the number of months remaining in your Fido Agreement Term divided by the total number of months of your Fido Agreement Term (plus applicable taxes). <br />In other words, <span>DSRF = Economic Inducement x # months left in your Fido Agreement Term &divide; Total # months in your Fido Agreement Term + applicable taxes.</span></p> <p><span><span>Price Plan Downgrade Fee.</span></span> If, for any reason, you downgrade to a lower tier plan category during your term, then you will be charged a one-time price plan downgrade fee as set out in your service agreement.</p> </div> </div> </div> upgrade fidodollars fido store phone and warranty Account Management Comment effectuer un rehaussement d’appareil | Soutien Fido Fido vous offre les options de rehaussement d’appareil suivantes Comment effectuer un rehaussement d'appareil <p><a name="Monthly"></a></p> <ul> <li><a href="#Monthly">Clients du service mensuel</a></li> <li><a href="#Prepaid">Clients du service pr&eacute;pay&eacute;</a></li> </ul> <div class="support-divider-primary">&nbsp;</div> <div> <h3>Clients du service mensuel</h3> <p>Fido vous offre les options de rehaussement d&rsquo;appareil suivantes :</p> <ul> <li>Souscrivez un nouvel abonnement &agrave; dur&eacute;e d&eacute;termin&eacute;e ou renouvelez votre abonnement afin de b&eacute;n&eacute;ficier du prix d&rsquo;achat d&rsquo;appareil le plus bas en fonction de la cat&eacute;gorie de votre forfait actuel. </li> <li>Proc&eacute;dez &agrave; un rehaussement en payant le prix sans abonnement; vous n&rsquo;avez pas &agrave; signer de nouvelle entente.</li> </ul> <p>N&rsquo;oubliez pas que des frais d&rsquo;administration uniques s&rsquo;appliquent &agrave; tous les rehaussements d&rsquo;appareil, qu&rsquo;ils soient assortis d&rsquo;un nouvel abonnement Fido ou non.</p> <div class="faq-container"> <div class="faq-question"> <h3>Rehaussement assorti d&rsquo;un abonnement de deux ans</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Fido vous permet de changer d&rsquo;appareil en tout temps pendant votre abonnement. Vous n&rsquo;avez qu&rsquo;&agrave; payer le solde de votre abonnement de deux ans et &agrave; renouveler ce dernier afin de profiter de rabais sur les t&eacute;l&eacute;phones.</p> <p>Pour conna&icirc;tre votre prochaine date de rehaussement :</p> <ul> <li>Acc&eacute;dez &agrave; <a href="https://www.fido.ca/pages/#/my-account/overview" target="_blank">Mon Compte</a>.</li> <li>Cliquez sur Services en haut de la page, puis s&eacute;lectionnez <strong>Mobile</strong>.</li> <li>Faites d&eacute;filer la page jusqu&rsquo;&agrave; la section <strong>My Device</strong> [Mon appareil]. La date de votre <strong>prochain rehaussement</strong> sera indiqu&eacute;e.</li> </ul> </div> </div> </div> <a name="Prepaid"></a> <div class="faq-container"> <div class="faq-question"> <h3>Pour rehausser votre appareil</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p><a href="http://fido.ca/contactus" target="_blank">Communiquez avec nous</a> de la mani&egrave;re qui vous convient le mieux.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Comment r&eacute;server un appareil</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>Vous pouvez r&eacute;server un t&eacute;l&eacute;phone en utilisant le <a href="http://www.fido.ca/web/content/catalogue/reserve" target="_blank">syst&egrave;me de r&eacute;servation de Fido</a>.</p> </div> </div> </div> </div> <!-- MOnthly HUP --> <div class="support-divider-primary">&nbsp;</div> <div> <h3>Clients du service pr&eacute;pay&eacute;</h3> <p><strong>Pour rehausser votre appareil</strong></p> <ul> <li>Communiquez avec le Service &agrave; la client&egrave;le en composant sans frais le *6-1-1 &agrave; partir de votre t&eacute;l&eacute;phone Fido ou le 1 888 482 FIDO (3436) de tout autre t&eacute;l&eacute;phone.</li> <li>Rendez-vous au <a href="http://www.fido.ca/web/Fido.portal?_nfpb=true&amp;_pageLabel=StoreLocator" target="_blank">magasin Fido</a> le plus proche.</li> </ul> <div class="support-divider-primary">&nbsp;</div> <p><a href="http://www.fido.ca/web/content/terms" target="_target">Voir les modalit&eacute;s</a></p> <div class="faq-container support-seefulldetails"> <div class="faq-question"> <h3>Voir tous les d&eacute;tails</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p><span><span>Frais de r&eacute;cup&eacute;ration des &eacute;conomies r&eacute;alis&eacute;es sur l&rsquo;appareil</span> (applicables uniquement aux Services &agrave; dur&eacute;e d&eacute;termin&eacute;e). </span></p> <p>Des Frais de r&eacute;cup&eacute;ration des &eacute;conomies r&eacute;alis&eacute;es sur l&rsquo;appareil (FR&Eacute;A) s&rsquo;appliquent si vous avez obtenu un b&eacute;n&eacute;fice &eacute;conomique en acceptant le nouvel abonnement &agrave; dur&eacute;e d&eacute;termin&eacute;e et que, pour quelque raison que ce soit, votre service ou votre nouvel abonnement &agrave; dur&eacute;e d&eacute;termin&eacute;e est annul&eacute; avant la fin de votre Entente (dur&eacute;e de votre Entente Fido). Les FR&Eacute;A correspondent au b&eacute;n&eacute;fice &eacute;conomique multipli&eacute; par le nombre de mois restant &agrave; la dur&eacute;e de votre Entente Fido, divis&eacute; par le nombre total de mois de la dur&eacute;e de votre Entente Fido (taxes exigibles en sus). En d&rsquo;autres mots : <span>FR&Eacute;A = B&eacute;n&eacute;fice &eacute;conomique x nombre de mois restants &agrave; la dur&eacute;e de votre Entente Fido &divide; nombre total de mois de la dur&eacute;e de votre Entente Fido + taxes exigibles.</span></p> <p><span><span>Frais de d&eacute;classement de forfait.</span></span> Si, pour quelque raison que ce soit, vous changez de forfait pour un forfait de niveau inf&eacute;rieur pendant votre p&eacute;riode d&rsquo;abonnement, vous devrez acquitter des frais uniques de d&eacute;classement de forfait, tel qu&rsquo;il est pr&eacute;vu dans votre entente de service.</p> </div> </div> </div> </div> Rehaussement Gestion de compte appareil et garantie 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

How to upgrade your phone

 

Customers with monthly service

Fido offers you a variety of options when upgrading your phone:

  • Sign up for a new term or renew your current term to take advantage of the lowest prices on phones, based on your current price plan category.
  • Upgrade to a new phone at the no term price without signing up for a new term.

Keep in mind: A one-time Hardware Upgrade Administration Fee applies to all phone upgrades, with or without a new Fido term.

Upgrade with a 2-year term

Fido allows you to upgrade your phone at any time during your term. All you need to do is pay off your 2-year term balance and renew your term to take advantage of savings on phones.

To check your next upgrade date:

  • Log in to My Account.
  • Go to Services, towards the top of the page, then select Mobile.
  • Scroll down to the My Device section. Your Next Upgrade date will be listed.

To upgrade your phone

Upgrade by contacting us in whichever way works best for you.

To reserve a phone

You can reserve a phone using the Fido Reservation System.

 

Customers with prepaid service

Phone upgrade

To upgrade your phone

  • Call Customer Service at *6-1-1, free of charge from a Fido phone, or 1 888 482-FIDO (3436) from any other phone.
  • Visit the nearest Fido store.

 

 

See Terms & Conditions

See full details

Applies to all Plans: Additional airtime, long distance, roaming, data, add-ons, provincial 9-1-1 fees (if applicable) and taxes are extra and billed monthly.

Device Savings Recovery Fee (applicable to Term Services only).

A Device Savings Recovery Fee (DSRF) applies if you were given an economic inducement when you agreed to your new term, and if, for any reason, your service or your new term is terminated prior to the end of the term of your Agreement (Fido Agreement Term). The DSRF is equal to the economic inducement multiplied by the number of months remaining in your Fido Agreement Term divided by the total number of months of your Fido Agreement Term (plus applicable taxes).
In other words, DSRF = Economic Inducement x # months left in your Fido Agreement Term ÷ Total # months in your Fido Agreement Term + applicable taxes.

Price Plan Downgrade Fee. If, for any reason, you downgrade to a lower tier plan category during your term, then you will be charged a one-time price plan downgrade fee as set out in your service agreement.