How to upgrade your phone
Customers with monthly service
Fido offers you a variety of options when upgrading your phone:
- Sign up for a new term or renew your current term to take advantage of the lowest prices on phones, based on your current price plan category.
- Upgrade to a new phone at the no term price without signing up for a new term.
Keep in mind: A one-time Hardware Upgrade Administration Fee applies to all phone upgrades, with or without a new Fido term.
Upgrade with a 2-year term
Fido allows you to upgrade your phone at any time during your term. All you need to do is pay off your 2-year term balance and renew your term to take advantage of savings on phones.
To check your next upgrade date:
- Log in to My Account.
- Go to Services, towards the top of the page, then select Mobile.
- Scroll down to the My Device section. Your Next Upgrade date will be listed.
To upgrade your phone
Upgrade by contacting us in whichever way works best for you.
To reserve a phone
You can reserve a phone using the Fido Reservation System.
Customers with prepaid service
Phone upgrade
To upgrade your phone
- Call Customer Service at *6-1-1, free of charge from a Fido phone, or 1 888 482-FIDO (3436) from any other phone.
- Visit the nearest Fido store.
See full details
Applies to all Plans: Additional airtime, long distance, roaming, data, add-ons, provincial 9-1-1 fees (if applicable) and taxes are extra and billed monthly.
Device Savings Recovery Fee (applicable to Term Services only).
A Device Savings Recovery Fee (DSRF) applies if you were given an economic inducement when you agreed to your new term, and if, for any reason, your service or your new term is terminated prior to the end of the term of your Agreement (Fido Agreement Term). The DSRF is equal to the economic inducement multiplied by the number of months remaining in your Fido Agreement Term divided by the total number of months of your Fido Agreement Term (plus applicable taxes).
In other words, DSRF = Economic Inducement x # months left in your Fido Agreement Term ÷ Total # months in your Fido Agreement Term + applicable taxes.
Price Plan Downgrade Fee. If, for any reason, you downgrade to a lower tier plan category during your term, then you will be charged a one-time price plan downgrade fee as set out in your service agreement.
