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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/troubleshoot-band-steering-modem-issues] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.235.175.15] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;10;2092074459;366912130;7;-1151093806;486;4a9d;2h01;3h7cb285db;4h15dea282] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.235.175.15, 184.28.36.71] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=10=sn=CC65B2EAB9B1FE2FC53B3FEE60BC3E3E=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [-1930390724] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [40b3c064-6153a35a-24be119] [X-Forwarded-For] = [3.235.175.15, 184.28.36.71] [X-dynaTrace-RequestState] = [agentId=0x7cb285db&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content troubleshoot-band-steering-modem-issues on =3=srv=10=sn=CC65B2EAB9B1FE2FC53B3FEE60BC3E3E=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1 /default/main/internet/fido/WORKAREA/common en_US jx29cy6h 2019-09-26 18:44:00 true site/support jx29cy6h templatedata/site/support/data/Internet/Technical-Support/troubleshoot-band-steering-modem-issues 1569943398 2019-10-01 11:23:51 /default/main/internet/fido/STAGING /default/main/internet/fido troubleshoot-band-steering-modem-issues 1569943407770 2019-10-01 11:23:51 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/Internet/Technical-Support/troubleshoot-band-steering-modem-issues templatedata/site/support/data/Internet/Technical-Support/troubleshoot-band-steering-modem-issues 1 true troubleshoot-band-steering-modem-issues on en, fr Internet advancedSupport customer technical_support troubleshooting Gateway, WiFiSettings Hitron CGN3AMF 1569536034190 Troubleshoot Band Steering Issues | Fido Home Internet Having band steering issues with your Fido modem? Here’s our advice! Troubleshoot Band Steering Issues <p>Fido WiFi modems come with band steering, a setting which makes your WiFi experience better by automatically connecting your devices to the optimal network &ndash; either the 2.4 GHz for wider coverage, or the 5 GHz for faster speeds. <a href="https://www.fido.ca/consumer/content/band-steering-dual-band">Learn more about band steering here</a>.</p> <p>Sometimes, you might encounter some problems when band steering is enabled on your modem. Below, find our quick tips for addressing two common concerns with band steering: seeing one WiFi network instead of two, and not being able to connect to WiFi.</p> <h2>Seeing one WiFi network instead of two</h2> <p>Not to worry &ndash; this is a normal part of band steering. When band steering is enabled, whether it was done for you or you manually turned it on, both the 2.4 GHz and 5 GHz frequencies are still active but now share the same name and password as your main WiFi network. That&rsquo;s why you only see one network when bringing devices online.</p> <p><strong>How does this help you? </strong></p> <ul> <li><strong>Simplified WiFi</strong>. Now you only have one network name and password to remember. </li> <li><strong>Improved connection</strong>. Your Fido does all the work for you &ndash; instead of constantly switching your devices to the more optimal network at the time, you will automatically be connected to the frequency that works best from moment to moment.</li> </ul> <h2>Devices aren&rsquo;t connecting to my WiFi network anymore</h2> <p>Try this:</p> <ol> <li>On your device, check the available WiFi networks to find the new, merged network name (the network name without &ldquo;-5G&rdquo; at the end). </li> <li>Reconnect the device(s) to your new, merged WiFi network. </li> <li>Make sure you&rsquo;re using the correct WiFi password when connecting to your new, merged network. </li> <li><strong>Note:</strong> It should be the same password as your main WiFi network password. </li> </ol> <p><strong>Still having trouble connecting devices?</strong> Follow these steps:</p> <ol> <li>Open a web browser on a different WiFi device or on a computer that is connected to your modem via Ethernet. </li> <li>Visit your modem settings page at <a href="https://192.168.0.1/">https://192.168.0.1</a>. </li> <li>Sign in with the following credentials:<br /> <strong>Username:</strong> cusadmin<br /> <strong>Password:</strong> your current WiFi password, or &ldquo;password&rdquo;</li> <li>Select <strong>Wireless</strong>. </li> <li>Select<strong> 5G</strong>. </li> <li>Check if the password for this network matches your <strong>2.4G</strong> network. </li> <li>If the passwords don&rsquo;t match, change this password to match your <strong>2.4G</strong> network password, then select <strong>Save Changes</strong>. </li> <li>Try reconnecting your device(s). </li> </ol> <p><strong>Still not working? </strong>This may be an issue with your device, as some devices don&rsquo;t properly support band steering. Try disabling band steering on your modem and see if that allows you to connect the device(s) to your WiFi network.</p> <ol> <li>Follow steps 1 through 4 above. </li> <li>Select<strong> Advanced</strong>. </li> <li>Select <strong>Disabled </strong>for <strong>Band Steering</strong>. </li> <li>Select <strong>Save Changes</strong>. </li> <li>After the changes take effect, you should start seeing two networks again - the 2.4GHz network (without &ldquo;-5G&rdquo; at the end) and the 5GHz network (with &ldquo;-5G&rdquo; at the end). </li> <li>Try reconnecting your device(s) to the main network. </li> </ol> <p>If you still have questions about your modem&rsquo;s band steering, <a href="https://www.fido.ca/consumer/contact-us/my-fido-services">contact us</a>. We&rsquo;ll be happy to help you out!</p> Wi-Fi network SSID Dépannage des problèmes liés à l’orientation de bande | Service Internet résidentiel de Fi Vous avez des problèmes d’orientation de bande avec votre modem de Fido? Voici ce que nous vous conseillons! Dépannage des problèmes liés à l’orientation de bande <p>Les modems WiFi de Fido sont dot&eacute;s d&rsquo;une fonction d&rsquo;orientation de bande qui am&eacute;liore votre exp&eacute;rience WiFi en connectant automatiquement vos appareils au r&eacute;seau optimal, que ce soit le 2,4 GHz pour une couverture plus large ou le 5 GHz pour des vitesses plus rapides. <a href="https://www.fido.ca/consumer/content/band-steering-dual-band">Apprenez-en plus sur l&rsquo;orientation de bande ici</a>.</p> <p>Il pourrait arriver que vous ayez des probl&egrave;mes lorsque l&rsquo;orientation de bande est activ&eacute;e sur votre modem. Vous trouverez ci-dessous des conseils rapides pour r&eacute;pondre &agrave; deux pr&eacute;occupations courantes li&eacute;es &agrave; l&rsquo;orientation de bande : voir un seul r&eacute;seau WiFi et non pas deux et ne pas pouvoir vous connecter au r&eacute;seau WiFi.</p> <h2>Voir un seul r&eacute;seau WiFi et non pas deux</h2> <p>Ne vous inqui&eacute;tez pas, c&rsquo;est parfaitement normal avec l&rsquo;orientation de bande. Une fois l&rsquo;orientation de bande activ&eacute;e, que vous l&rsquo;ayez activ&eacute;e manuellement ou qu&rsquo;un technicien s&rsquo;en soit charg&eacute; pour vous, les deux fr&eacute;quences (2,4 GHz et 5 GHz) sont toujours actives, mais elles partagent maintenant le m&ecirc;me nom et mot de passe que votre r&eacute;seau WiFi principal. C&rsquo;est pourquoi vous ne voyez qu&rsquo;un seul r&eacute;seau lorsque vous mettez des appareils en ligne.</p> <p><strong>En quoi cela vous aide-t-il?</strong></p> <ul> <li><strong>WiFi simplifi&eacute;</strong>. &Agrave; pr&eacute;sent, vous n&rsquo;avez qu&rsquo;un seul nom de r&eacute;seau et qu&rsquo;un seul mot de passe &agrave; retenir. </li> <li><strong>Connexion am&eacute;lior&eacute;e</strong>. Votre modem de Fido fait tout le travail pour vous. Au lieu de devoir constamment basculer vos appareils sur le r&eacute;seau le plus optimal en fonction du moment, vous serez automatiquement connect&eacute; &agrave; la fr&eacute;quence la plus adapt&eacute;e, en tout temps. </li> </ul> <h2>Les appareils ne se connectent plus &agrave; mon r&eacute;seau WiFi.</h2> <p>Essayez ceci :</p> <ol> <li>Consultez les r&eacute;seaux WiFi disponibles sur votre appareil pour trouver le nom du nouveau r&eacute;seau fusionn&eacute; (le nom du r&eacute;seau sans &laquo; -5G &raquo; &agrave; la fin). </li> <li>Rebranchez les appareils &agrave; votre nouveau r&eacute;seau WiFi fusionn&eacute;. </li> <li>Assurez-vous d&rsquo;utiliser le bon mot de passe WiFi lorsque vous vous connectez &agrave; votre nouveau r&eacute;seau fusionn&eacute;. </li> <li><strong>Remarque :</strong> Ce mot de passe doit &ecirc;tre le m&ecirc;me que celui de votre r&eacute;seau WiFi principal. </li> </ol> <p><strong>Vous avez toujours de la difficult&eacute; &agrave; connecter vos appareils? Voici la marche &agrave; suivre :</strong></p> <ol> <li>Ouvrez un navigateur web sur un autre appareil WiFi ou sur un ordinateur connect&eacute; &agrave; votre modem par Ethernet. </li> <li>Consultez la page des param&egrave;tres de votre modem &agrave; l&rsquo;adresse <a href="https://192.168.0.1">https://192.168.0.1</a>. </li> <li>Ouvrez une session en utilisant les identifiants ci-dessous :<br /><strong> Nom d&rsquo;utilisateur</strong> : cusadmin<br /><strong> Mot de passe</strong> : votre mot de passe WiFi actuel ou &laquo; password &raquo; (mot de passe) </li> <li>S&eacute;lectionnez <strong>Sans-fil</strong>. </li> <li>S&eacute;lectionnez <strong>5G</strong>. </li> <li>V&eacute;rifiez si le mot de passe de ce r&eacute;seau correspond &agrave; celui de votre r&eacute;seau <strong>2,4 GHz</strong>. </li> <li>Si les mots de passe ne correspondent pas, changez ce mot de passe pour qu&rsquo;il corresponde &agrave; votre mot de passe du r&eacute;seau <strong>2,4 GHz</strong>, puis s&eacute;lectionnez <strong>Save Changes</strong> [Enregistrer les changements]. </li> <li>Essayez de reconnecter votre ou vos appareils.</li> </ol> <p><strong>Si le probl&egrave;me persiste,</strong> il pourrait provenir de votre appareil, car certains appareils ne r&eacute;agissent pas bien &agrave; l&rsquo;orientation de bande. Essayez de d&eacute;sactiver l&rsquo;orientation de bande de votre modem et voyez si cela vous permet de connecter les appareils &agrave; votre r&eacute;seau WiFi.</p> <ol> <li>Suivez les &eacute;tapes 1 &agrave; 4 ci-dessus. </li> <li>S&eacute;lectionnez <strong>Advanced</strong> [Avanc&eacute;]. </li> <li>S&eacute;lectionnez <strong>Disabled </strong>[D&eacute;sactiv&eacute;] pour l&rsquo;orientation de bande. </li> <li>S&eacute;lectionnez <strong>Save Changes</strong> [Enregistrer les changements]. </li> <li>Une fois les changements entr&eacute;s en vigueur, vous devriez voir de nouveau deux r&eacute;seaux : le r&eacute;seau de 2,4 GHz (sans &laquo; -5G &raquo; &agrave; la fin) et le r&eacute;seau de 5 GHz (avec &laquo; -5G &raquo; &agrave; la fin). </li> <li>Essayez de reconnecter votre ou vos appareils au r&eacute;seau principal.</li> </ol> <p>Si vous avez encore des questions au sujet de l&rsquo;orientation de bande de votre modem, <a href="https://www.fido.ca/consumer/contact-us/my-fido-services">communiquez avec nous</a>. Nous serons heureux de vous aider.</p> Wi-Fi 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Troubleshoot Band Steering Issues

Fido WiFi modems come with band steering, a setting which makes your WiFi experience better by automatically connecting your devices to the optimal network – either the 2.4 GHz for wider coverage, or the 5 GHz for faster speeds. Learn more about band steering here.

Sometimes, you might encounter some problems when band steering is enabled on your modem. Below, find our quick tips for addressing two common concerns with band steering: seeing one WiFi network instead of two, and not being able to connect to WiFi.

Seeing one WiFi network instead of two

Not to worry – this is a normal part of band steering. When band steering is enabled, whether it was done for you or you manually turned it on, both the 2.4 GHz and 5 GHz frequencies are still active but now share the same name and password as your main WiFi network. That’s why you only see one network when bringing devices online.

How does this help you?

  • Simplified WiFi. Now you only have one network name and password to remember.
  • Improved connection. Your Fido does all the work for you – instead of constantly switching your devices to the more optimal network at the time, you will automatically be connected to the frequency that works best from moment to moment.

Devices aren’t connecting to my WiFi network anymore

Try this:

  1. On your device, check the available WiFi networks to find the new, merged network name (the network name without “-5G” at the end).
  2. Reconnect the device(s) to your new, merged WiFi network.
  3. Make sure you’re using the correct WiFi password when connecting to your new, merged network.
  4. Note: It should be the same password as your main WiFi network password.

Still having trouble connecting devices? Follow these steps:

  1. Open a web browser on a different WiFi device or on a computer that is connected to your modem via Ethernet.
  2. Visit your modem settings page at https://192.168.0.1.
  3. Sign in with the following credentials:
    Username: cusadmin
    Password: your current WiFi password, or “password”
  4. Select Wireless.
  5. Select 5G.
  6. Check if the password for this network matches your 2.4G network.
  7. If the passwords don’t match, change this password to match your 2.4G network password, then select Save Changes.
  8. Try reconnecting your device(s).

Still not working? This may be an issue with your device, as some devices don’t properly support band steering. Try disabling band steering on your modem and see if that allows you to connect the device(s) to your WiFi network.

  1. Follow steps 1 through 4 above.
  2. Select Advanced.
  3. Select Disabled for Band Steering.
  4. Select Save Changes.
  5. After the changes take effect, you should start seeing two networks again - the 2.4GHz network (without “-5G” at the end) and the 5GHz network (with “-5G” at the end).
  6. Try reconnecting your device(s) to the main network.

If you still have questions about your modem’s band steering, contact us. We’ll be happy to help you out!